unit 3 in a restaurant.（课堂PPT）

1、123Main food and Drinks EASTWEST4Main food and Drinks desserts PuddingSaladWEST5Main food and DrinksEASTWEST6TablewareEASTWEST7TablewareEASTWEST8Name of dishesEASTAnts Climbing the treesWESTFish and Chips9Name of dishes清炖狮子头清炖狮子头 Stewed Pork Patties in Clear Soup 烟熏排骨烟熏排骨 Smoked Spare Ribs 10Attitud

2、e to guests11snakeMeatplunk12MeatEASTWEST1314Dress For Man Formal SuitTieFor ladyFormal dressHeeled shoesJewellry 15Lets watch some video clips and learn the table manner.video 1video 216The order of the western dishesAppetizer SoupSide dishes Main courseVegetable DessertCoffee / Tea开胃菜开胃菜汤汤副餐副餐主餐主餐

3、蔬菜蔬菜甜点甜点咖啡、茶咖啡、茶1718Activity 1Please design a menu for your restaurant!SoupAppetizerMain courseSaladDessertBeverage1920PART 1 Reservations/Booking a Table1. Id like to reserve a table for three. 我想要预约我想要预约3个人的位子。个人的位子。 2. We are a group of six. 我们共有我们共有6个人。个人。 3. wed like a table with a view of gard

4、en. 我们想要面对花园的位子。我们想要面对花园的位子。 4. Well come around eight oclock. 我们大约在我们大约在8点到达。点到达。 215. How can I get there? 我要如何才能到达餐厅我要如何才能到达餐厅? 6. I am sorry. We have so many guests this evening. 我很抱歉。今晚的客人相当多。我很抱歉。今晚的客人相当多。 7. How long is the wait? 我们大概需要等多久我们大概需要等多久? 22PART 2 Receiving the client (p.33-35)PART

5、 3 Waiting on/ at Table1. May I have a menu, please？ 请给我菜单。请给我菜单。 May I order, please？ 我可以点餐了吗？我可以点餐了吗？ video- order232. What is the specialty of the house？ 餐厅最特别的菜式是什么？餐厅最特别的菜式是什么？ Do you have todays special？ 餐厅有今日特餐吗？餐厅有今日特餐吗？ 3. May I see the wine list？ 可否让我看看酒单？可否让我看看酒单？ Id like to have some loc

6、al wine. 我想点当地出产的酒。我想点当地出产的酒。 244. How do you like your steak？你的牛排要如何烹调？你的牛排要如何烹调？ Well done (medium/rare), please. 全熟全熟(五分熟五分熟/全生全生)。 全熟是全熟是 well done，七分熟是，七分熟是mediumwell，五分熟是，五分熟是medium，四分，四分熟是熟是mediumrare，三分熟是，三分熟是 rare。 25Other expressions1. Could you pass me the salt（pepper）? 请把盐（楜椒）传给我。请把盐（楜椒）

7、传给我。 2. May I smoke？ 可以抽烟吗？可以抽烟吗？ 3. Id like a glass of water, please. 请给我一杯水。请给我一杯水。 4. My order hasnt come yet. 我点的食物还没来。我点的食物还没来。 265. This is not what I ordered. 这不是我点的食物。这不是我点的食物。 6. Id like a dessert, please. 请给我一些甜点。请给我一些甜点。 7. May I have some cheese？ 可以给我一些芝士吗？可以给我一些芝士吗？ 8. Can I have some f

8、ruit instead of the dessert？ 可不可以不要甜点改要水果？可不可以不要甜点改要水果？ 279. Check, please. 麻烦请结帐。麻烦请结帐。 Can I pay here？ 可以在这儿付帐吗？可以在这儿付帐吗？ 10. We like to pay separately. 我们想要分开算帐。我们想要分开算帐。 11. I think there is a mistake in the bill. 帐单有一些错误。帐单有一些错误。 2812. Can I pay with this credit card？ 可以用这张信用卡付帐吗？可以用这张信用卡付帐吗？ 1

9、3. May I have the receipt, please. 请给我收据。请给我收据。 14. Welcome to our restaurant next time.欢迎下次再光临我们餐馆。欢迎下次再光临我们餐馆。 29Role-playvRole A: waitor/ waitressvRole B & C: customervSituations are as follows.123430Situation 1: The customersget the wrong dish.31Situation 2: The customers are angry because t

10、hey have been waiting for the dishes for half an hour.32Situation 3: There is something wrong with the bill.33Situation 4: The customers want to change the dishes they have ordered.34QuestionnairevYour opinions are valuable to us. Please take a few minutes and answer the following questions about di

11、ning at Dragon Hill Lodge. Thank you. Have you ever had meal in our restaurant?p Yes p No352. How often do you dine with us ? p Daily p Weekly p Monthly p Once in three months p First time pOther 363. The Server lWas the server attentive and available when you needed him/her?lWas your server knowled

12、geable and able to answer your questions about the food and beverages?Yes NoYes No374. The Food How would you rate the taste of your meal? pExcellentpGoodpAveragepBelow averagepPoor385. The Restaurant My food order was correct and completep ExcellentpGoodpAveragepBelow averagepPoor39Employees are pa

13、tient when taking my orderp ExcellentpGoodpAveragepBelow averagepPoor40I was served promptlyp ExcellentpGoodpAveragepBelow averagepPoor41Availability of sauces, utensils, napkins, etc.p ExcellentpGoodpAveragepBelow averagepPoor42Employees are friendly and courteousp ExcellentpGoodpAveragepBelow aver

14、agepPoor43Service qualityp ExcellentpGoodpAveragepBelow averagepPoor44Menu varietyp ExcellentpGoodpAveragepBelow averagepPoor45Quality of foodp ExcellentpGoodpAveragepBelow averagepPoor46Quality of beveragesp ExcellentpGoodpAveragepBelow averagepPoor47Restaurant Cleanlinessp ExcellentpGoodpAveragepBelow averagepPoor486