人力资源管理概论

1、人力资源管理概论15紀律管理紀律管理Managing Employee Discipline l影響部屬行影響部屬行為為的四大策略的四大策略l工作環境工作行工作環境工作行為為工作壓力工作壓力l獎獎懲的原則懲的原則l熱爐法則熱爐法則 l紀律管理的執行紀律管理的執行學習目標學習目標(LEARNING OBJECTIVES)Managing Employee Discipline:The Discipline Process lDiagnose internal and external factors in discipline situationslPrescribe and implement

2、 appropriate remedial actionslEvaluate the effectiveness of the discipline decisionsEmployee Rights Management Prerogative 行行為為判斷判斷?要增加要增加要要減減少少增增強強策略策略懲罰策略懲罰策略正增正增強強負增負增強強取消取消處罰處罰正面事件正面事件負面事件負面事件影響部屬行影響部屬行為為的四大策略的四大策略l難以控制的偶發事件l不安全的工作環境l不安全的工作行為意外事件三大原因工作壓力l工作壓力(job stress)l最常見的壓力來源 4S: supervisor,

3、 salary, security, safety ，均與組織制度有關.l心力交瘁 (burnout)l一種特殊的工作壓力。當人們對工作表現的品質無法控制卻又覺得自己應對成敗負責時，而產生的現象.懲處l當某一員工違反了組織規則時或者其表現已惡化到須立即加以糾正時，就須要採取懲處的行動.l要有差別待遇l要記住: 不作為也有增強的效用l讓員工清楚獎懲的標的事件l不要當眾處罰員工l獎懲的程度要適當獎懲的原則Approaches to DisciplineHOT STOVE RULElWarning systemlImmediate burnlConsistencylImpersonalityPOSI

4、TIVE DISCIPLINElConsidered more future-orientedlDeemphasize punitive actionlWork with employees to solve disciplinary problemsPROGRESSIVE DISCIPLINElSequence of penalties for actionslPenalties move from less severe to more severelDue process at work 熱爐法則 - 實施懲處應針對行為而非個人 1. 立即性 (burns immediately) 2.

5、 預先警告 (gives a warning) 3. 一致性 (consistently burns everyone who touches it) 4. 不偏性 (burns everyone in the same manner)熱爐法則 (Hot-Stove Rule)前前因因事事件件員工員工不當不當行行為為管理管理者施者施予懲予懲罰罰不當不當行行為為減減少少復發情緒破壞冷漠懼怕曠職離職短期長期懲罰的效果懲罰的效果紀律管理的執行面紀律管理的執行面理由要正當(Just Cause) - requirement that management initially bear the burd

6、en of proof of wrongdoing in discipline cases and that the severity of the punishment must coincide with the seriousness of the offense.程序要公正 (Due Process)- the right of an employee to be dealt with fairly and justly during the investigation of an alleged offense, and the administration of any subsequent disciplinary action.申訴l申訴(grievance)係來自員工對機構有關事項感到不公正或不平時而表示出來的不滿.l應訂定申訴制度以使員工能循正常途徑宣洩其不滿的情緒，化解內部緊張的關係，進而消弭勞資爭議.Employee Theft and Illegal ActsRECENT APPROACHES EMPHASIZE:lProblem recogn