商务礼仪Bussiness etiquette（课堂PPT）

1、1Bussiness etiquette2Introduction etiquetteHandshake etiquetteDress etiquetteGift-presenting etiquetteTelephone etiquette3Introduction etiquette4Simple explainationIntroduction etiquette is very important in interpersonal communication.It includes self-introduction and introducing someone to others.

2、 A perfect introduction can leave a deep impression on others.At the same time,if you are well-prepared,a good introduction can also give you confidence and let you show you best.The following are some aspects you need to pay attention to. 5 Gesture Expression Order6GestureAt first, shaking hands wi

3、th others.Your hand should point to who you want to introduce7The East8The West9ExpressionYou ought to smile whether self-introductionor introducting someone to others.Facial expresssion should be nature.Be sure that you are in relaxed mood.10QrderFirstly,introduce yourself Secondly,introduce others

4、 according to persons position,from low to high.Finally,give others business card before introduction11Handshake etiquette12Brief introduction Handshake etiquette originated from the ancient Europeans to each other that the hands of unarmed and show friendly meaning. Subsequently become vogue, preva

5、iling in Europe and the United States.After the revolution of Xin Hai China also seem ceremony.In todays business contacts, a handshake is the most commonly used meeting etiquette13The handshake time Be introduced later, had better not immediately take the initiative to reach out and to act on each

6、others identity and reaction.14The handshake sequence Handshake principles: venerable top Between the upper and the lower, the higher the first hand Between men and women,women pref Long among the younger generation, the elder hand first At the same level between peers, regardless of the sequence Wh

7、en shaking hands with guest and host, his order is different 1. Greet the guests, the master first hand 2.Bid farewell to the guests, the guests first hand15Handshake method Handshake must use right hand, and it is conventionalized politeness To hold the hand, the time is 1 3 seconds. Of course, too

8、 tight to shake hands, or part only use finger carelessly meeting each others hand is not polite Shake hands when the eyes should be watching each other, smile or say hello, people at the same time handshake should order, avoid cross shake Dont wear sunglasses, hat, gloves to shake hands, except for

9、 special cases.16Dress etiquette17Brief introduction Clothing is a kind of culture ,it represents artistic appreciation of a nation. And the correct clothing can also reflect peoples well spiritual outlook,cultural accomplishment and aesthetic taste.In public,the clothing should be dignified and mag

10、nanimous.In party,the clothing should be fashionable.In casual occasion,the clothing should be natural and comfortable. 18 Mens dress Womens dress19Mens dress clean and tidy standing very straight shouldnt take off coat leather shoes match with business suit20 21Womens dress coordinate with offices

11、tone and atmosphere stable modelling avoid plicated character2223Gift-presenting etiquette24In the practical international commercial etiquette,presenting holds the quite important position to face frequently.People always would send gifts to each other in order to promote friendship ,expand common

12、grounds and deepen cooperation. Since the culture of country is different,the kind of presents and the way of presenting are also different. 25 Kinds Approaches Opportunity26KindsThe basic principle: cater to his pleasure27ApproachesGenerally,the appropriate way is to present gifts face to face.28Th

13、e East29The West30OpportunityThe WestThe East Gifts should be send at the right moment.31Customs of telephene-answer the phone 32answer the phone We answer the phone when it rang two to three sound If we answer the phone as soon as it rongs,the other will fell we are very anxious If we answer the phone when it rongs six to seven sound,they fells not being taken seriously33answer with smile they feel we are very enthusiastic our voice sounds very comfortable when smile34what to say say hello first introduce our