Unit Five Emails and Faxes文秘英语课件

1、Secretary EnglishUnit Five Emails and FaxesUnit Five Emails and Faxes文秘文秘英语课件英语课件Secretary English Unit Goals In this unit, you will learn how to : how to send e-mails and faxes, business e-mail etiquettes, the uses of fax, how to write business reportsSecretary English Words and Expressions concise

2、 knsas a. 简明的，简洁的 discouraging dsk:d a. 令人沮丧的 frustration frstren n. 挫折，失败 punctuation pktje()n n. 标点符号 convey knve vt. 传达，传递 template templt n. 模板 newsletter njUz,let(r) n. （给特定读者定期寄发的）业务通讯Secretary English preferably prefrbl ad. 更可取地，更好地 complicated kmplketd a. 结构复杂的 recipient rspnt n. 接收者 publici

3、ze pblsaz vt. 为做广告 abbreviation ,briven n. 省略，缩写 moticon motkn n. 情感符 recall rkl vt. 取消 attachment ttmnt n. （用电子邮件发送的）附件 Secretary English originator rdnet(r) n. 创作者 infringe nfrnd vt.& vi. 违反（规章） libelous labls a. 诽谤的，含有诽谤文字的 sexist seksst n. 性别歧视者 discrimination ds,krmnen n. 歧视 disclaimer dskl

4、em n. 免责声明 liability ,lablt n. 法律责任 professionalism prfnlzm n. 职业水准或特性Secretary English competitive edge 竞争优势 corporate culture 企业文化 apply to 运用，适用于 to the point 贴题 get over（向）讲清；使明白 subscribe to 订阅 at rest 静止不动Secretary English get round 规避 mail merge 邮件合并 confidential information 保密情报，机密消息 bulleti

5、n board （电子）公告牌 regardless of 不管，不顾 out of style 过时的Secretary EnglishComprehension of the Text Read the text carefully, and choose the best answer for each of the following.Secretary English1. When a company deals with the e-mails, it should _.reply it late or not at allnot answer the questions aske

6、dnot deal with it professionallyA. realize the importance of their e-mail communications Secretary English2. If some questions are asked again and again, youd better _. reply them with patienceput them asideuse the response templates that are already savedD. ask your boss how to deal with themSecret

7、ary English3. When sending an e-mail, in order to avoid publicizing someone elses e-mail address without the permission, you should _. put them in the To: fieldput them in the Bcc: fielduse mail merge A. both B and CSecretary English4. When you write or reply an e-mail, you should _. use long senten

8、ces as long as possibleuse e-mails to discuss something secretadd disclaimers to your emailsA. copy a message or attachment without permissionSecretary English5. According to the text, no matter what kind of communication you are using, you should _. be professional and polite all the timedo whateve

9、r you like be aware of the corporate cultureA. keep yourself out of styleSecretary English Notes to the Text1. If your company is able to deal professionally with e-mail, this will provide your company with that all important competitive edge. 本句中动词deal和provide都是和介词with连用，分别表示“处理”和“提供”。请看下例：Secretar

10、y English It is best to deal directly with foreign suppliers. 最好和外国供应商直接进行交易。 The government was not in a position to provide them with food. 政府不可能给他们提供食物。Secretary English2. There are some questions that you get over and over again, such as directions to your office or how to subscribe to your news

11、letter. 本句中over and over again意为“多次，重复”。请看下例： Say it over and over again until you remember it. 反复多说它几次，直到记住了为止。Secretary English 本句中subscribe to意为“订阅，订购”。请看下例： If you subscribe to the newspaper, itll be delivered to your door. 如果你订阅报纸，它会直接给你送到门上的。Secretary English 3. Biggest chances are that your m

12、essage has already been delivered and read. A recall request would look very silly in that case. 本句中chances are that是个固定句式，意为“很可能会”。请看下例： However, chances are that you dont act on your impulse, but let it pass instead. 但是, 你并没有冲动, 而是放弃了这种念头。Secretary English 4. If you do not ask permission first, yo

13、u might be infringing on copyright laws. 本句中infringe on意为“侵犯的权益”。请看下例： Its starting to infringe on our personal liberties. 它开始侵犯我们的人身自由。 5. Add a disclaimer at the bottom of every mail, saying that the recipient must check each e-mailSecretary English for viruses and that it cannot be held liable fo

14、r any transmitted viruses, which will surely be of help to you in court. 本句是一个复杂句。主句是祈使句Add a disclaimer at the bottom of every mail, 非谓语动词saying that做伴随状语，后面由两个that引导宾语从句，which指代前面的祈使句，引导一个非限制性定语从句。Secretary English6. When it comes to business, regardless of mode of communication used, professional

15、ism and courtesy never go out of style! 本句中when it comes to是个固定搭配，意为“当提到时”。请看下例： Secretary English Sometimes small firms can outdo big business when it comes to customer care. 在顾客服务方面，有时小企业可能优于大企业。Secretary English ExercisesTranslate the following sentences into Chinese.1. It is important to make re

16、gular backups of e-mails in case of a hardware or software failure.2. Will you let us know what your terms of payment are by e-mail?3. Specify when the fax should be sent as well as the faxs priority.Secretary English4. When you receive a fax at a special number, the fax is scanned and sent to your

17、e-mail address.5. Please make us an offer within this month by fax since we have made an inquiry for your products.Secretary EnglishTranslate the following sentences into English.1. 电子邮件必须回复所有问题，否则你将就未回答问题收到更多邮件。这不仅浪费你和客户的时间，而且会令人感到十分沮丧。2. 将这些文本保存为回复模版，需要的时候复制到你的信息里。3. 客户发送电子邮件，是因为他们希望能得到快速反馈。Secret

18、ary English4. 重要的是要在你的内部和外部电子邮件里增加免责条款，因为这可以帮助您保护公司免遭赔偿责任。5. 不要在电子邮件里做任何诽谤性、性别歧视或种族歧视的评论，即使你只是想开个玩笑。Secretary English Writing Business reports Business reports provide important information for management that is timely and factual. The writing style used for business reports should present informat

19、ion without strong opinions, but rather as direct and accurately as possible. Linking language should be used to connect ideas and sections of the business report. Secretary EnglishA report is divided into four areas: Terms of Reference Procedure Findings Conclusions RecommendationsSecretary English

20、SampleTerms of ReferenceMargaret Anderson, Director of Personnel has requested this report on employee benefits satisfaction. The report was to be submitted to her by 28 June.ProcedureA representative selection of 15% of all employees were interviewed in the period between April 1st and April 15th c

21、oncerning:Secretary English1. Overall satisfaction with our current benefits package2. Problems encountered when dealing with the personnel department3. Suggestions for the improvement of communication policies4. Problems encountered when dealing with our HMOSecretary EnglishFindings1. Employees wer

22、e generally satisfied with the current benefits package.2. Some problems were encountered when requesting vacation due to what is perceived as long approval waiting periods.3. Older employees repeatedly had problems with HMO prescription drugs procedures.4. Employees between the ages of 22 and 30 re

23、port few problems with HMO.Secretary English5. Most employees complain about the lack of dental insurance in our benefits package.6. The most common suggestion for improvement was for the ability to process benefits requests online.Conclusions1. Older employees, those over 50, are having serious problems with our HMOs ability to provide prescription drugs.2. Our benefits request system needs to be revised as most complaints concerning in-house processing.Secretary English3. Improvements need to take place in per