高考英语应用文写作—抱怨信投诉信【解析+模板+范文】

1、应用文写作：抱怨信、投诉信在当今商品经济时代，商品买卖活动非常普遍。在日常生活中，人们常会遇到对所购商品质量或售后服务不满意的情况，这时可以写投诉信(ALetterofComplaint)求得解决。投诉信与普通书信的格式基本相同。但要注意的是，写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。一、一封投诉信应包括三个最基本的方面：1. 投诉内容。一般放在信的开头。常用的表达法有：Iamwritingtoyouabout.whichIreceived/bought.Iamgoingtocomplainabout.Iamsorrytohavetore

2、turnwiththisletter.whichIreceived/bought.2. 投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有：Whenwechecked.,wenoticed.WhenItook.outofthebagandexamined.closely,Ifound.WhenIunpacked.andtriedtouseit,itdidnotwork.3. 希望得到的结果。常用的表达法有：Pleaseletmeknowwhatyouintendtodointhismatter.Iamreturning.underseparatepostandlookforwa

3、rdtoreceivingafullrefundof.Inviewoftheinconveniencethatthishascaused,Ifeelyoushould.二、具体细节 首段：注意客观礼貌a. 自我介绍；b. 引出投诉内容c. 表明目的要求。 主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。a. 详细说明情况，中肯提出问题；b. 提出改进建议，表明希望如何解决；c. 拓展题目内容，尤其要强调如何问题不解决所带来的后果。 尾段：提出解决方案，不用展开，注意公平公正、礼貌原则。a. 表达强烈愿望，希望上述问题得到迅速恰当的解决；b. 有时可就问题的解决限定时间；c.

4、 对有关人员的努力表示感谢；d. 希望尽快得到满意答复。文章的整体框架按照上述标准进行，具体到没一句的把握则如下：第一部分：提出抱怨并表示遗憾(1) 很抱歉打扰您，但我必须郑重提出投诉。IamsorrytotroubleyoubutIamafraidthatIhavetomakeaseriouscomplaint.(2) 我很遗憾地告诉你投诉有关.的事由。Iamsorrytotellyouthatthereshouldbecausetocomplainabout(3) 我真的很讨厌抱怨，但最近有一件事情确实令人烦心。Ireallyhatetocomplain,butonethingisreal

5、lydisturbingnow.(4) I'mwritingtobringyourattentiontotheproblemsIhavehadwith第二部分：阐述问题发生的经过第三部分：指出问题引起的后果(1) 噪音影响我的睡眠，使得我在上班时间无法集中精力。结果这些天我已经搞错了好几次ThenoisedisturbsmysleepsothatIcan'tconcentrateonmyworkduringtheworktime,andasaresult,Ihavemadeseveralmistakesthesedays.(2) 在这样(嘈杂)环境下我无法进行研究，我需要一间安

6、静的房间。FormethisenvironmentisverydifficulttomakestudiesandIneedaquietroom.第四部分：提出批评及处理的意见或敦促对方采取措施(1) 我认为是你认识到的时候了。Ithinkit'shightimethatyourealized(2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。Weknowthatyouarenotgenerallycareless,butweshouldlikeyourassuraneethatthiswillnothappenagain.(3) 我必须正告贵方，除非对目前状况采取措施，

7、否则我将被迫诉诸法律。Imustwarnyouthatuniessyoudosomethingaboutthesituation,Iwillbeforcedtotakelegalaction.(4) 坦率地所，我不再准备忍受这种状况。Frankly,Iamnotpreparedtoputupwiththesituationanymore.(5) 如果您能尽快调查此事，我将不胜感激。期待您尽快回复。Iwouldbeverygratefulifyoucouldlookintothematterassoonaspossible.AndIamlookingforwardtoanearlyreply.(

8、6) Ihopeyouwilltakestepstorectify(改正)thissituationsoon.(7) Itishightimeyoutooksomemeasurestosolve(8) Isincerelyhopesuchthingswillnevertakeplaceagain.(9) Youmustrectifythesituation,orIwilltakeittothecourt.(10) Ifyoucan'tgivemeasatisfactoryanswer,IwillcomplainittotheConsumerAssociation三、小模板Date,De

9、ar，IamwritingtocomplainaboutItrustyouwilltakemycomplaintsseriouslyand.Ifitisnotproperlysettled,Iwouldaskyoutogivebackmymoney,orIwouldcomplaintotheconcernedauthorities.Yourssincerely,Date,Dear，IamwritingtoinformyouthatIfindunsatisfactoryIhopeyouattachimportancetothismatter,andhelpsettleitassoonasposs

10、ible.Yourssincerely,一-1、二、范文【范1】DearSir,IamwritingtoyouaboutatypewriterIorderedfromyouon13March,2003.WhenIunpackedthemachineandtriedtouseit,Ifoundthebackspacekeydidn'twork.Lookingitover,Ialsofoundthelinespaceregulatorhasbeencracked.Asyouknow,themachineisunconditionallyguaranteedforayear.Sinceyou

11、havenoservicemaninthiscityIamobligedtoreturnittoyou.Ihopeyoucansendmeanewonewithinafewdays.Yourstruly,WangPing点评这是一封要求调换打字机的信。作者首先说明了要投诉的商品是一台打字机。接着作者抱怨了打字机的质量问题：退格键坏了，行距调节器破裂。由于打字机是无条件保修一年，而本市又没有维修人员，作者最后要求调换产品。信中列举的质量问题符合实际，调换的理由充分，作者的态度诚恳，因而调换的要求是合理的。【范2】假设你是李强，请你就本校图书馆的状况给校长写一封信，内容应涉及图书馆的藏书数量和更新

12、状况、环境、服务等，可以是表扬，可以是批评建议，也可以兼而有之。ALettertotheUniversityPresidentabouttheLibraryServiceonCampus.January6th,2006DearMr.President,IamwritingtoexpressmyconcernovertheLibraryserviceonthecampus.AsamajorinEnglish,IfindthatmostofthebooksinEnglishinthelibraryareoutdated.Sofar,Ihavenotcomeacrossasinglebookpubl

13、ishedafter1995.Asaresult,wefailtogetthelatestinformationofacademicdevelopmentbothathomeandabroad.Inaddition,thelightinthereadingroomisfarfrombright,whichdoesharmtooureyes.Worsestill,thereisnoair-conditioningandwearesweatingheavilystillwhilereading.Lastbutnotleast,thenewlydevelopedelectronicinformati

14、onsystemdoesnotworkwellandneedsfurtherimprovement.Agreatnumberofbooksshouldhavebeenlistedinthesystem.Thereisnodenyingthatthelibraryhashelpedusalot.Butitisinurgentneedofimprovement.Whenim-proved,thelibraryiscertaintoprovidemuchmorehelpwithourstudy.Thankyouforyourtime.Iamlookingforwardtoyourreply.Your

15、ssincerely,LiQiang【范3】Directions:Writealettertocomplainaboutthebadserviceyouhavereceived Dearmanager,IamwritingtoshowmygreatangeraboutthebadserviceIencounteredinyourdepartmentstorelastSunday.Thatsaleswoman(No.411)wasbynomeanspatientenoughtoanswermyquestionsabouttheproducts.Shewassoeagerlytalkingwith

16、herfriendthatshejustturnedadeafeartomyquestions.Ifeltdisappointedthatsuchbadservicecouldhavehappenedinaso-calledfive-stardepartmentstore.Ihopeyoudosomethingtostopsuchthingshappeninganymore,justtosaveyourstore'sfame. DearSir/Madam,Iamwritingtoyoutocomplainaboutyourhotel.Ihadaterriblestayinroom5012ofyourhotelfromthe24thtothe26thofAugust2002,whenIcametoGuangzhouonbusiness.Theair-conditioninginmyroomcouldnotbeturneddownorswitchedoff.WhenIaskedthereceptionstafftodosomethingaboutit,theylaughedandtoldmeitwasbetterthanbeinghot.Iaskedyourfrontofhousemanagerandshetoldmeshewouldsendsomeonetom