Unit 13 申诉、抱怨与索赔、理赔(商务英语)

1、Expressions about claim (I):1.claim sth. from sb. for ; ask for a compensation for ; lodge /make /file /register /lay /raise /put in a claim for sth. against / with / on sb. 1) We have no choice but to claim a compensation from you for the damaged goods. 2) We have to ask for a compensation to cover

2、 the loss incurred as a result of the inferior quality of the goods concerned.3) We are entitle to file a claim against you for 30% of the invoice value for our losses.4) We are going to register a claim with the Guangzhou Branch of the PICC by tomorrow.Expressions about claim (II): 2.entertain /acc

3、ept /meet a claim; decline / reject a claim; 1) We apologize for any inconvenience incurred and have decided to entertain your claim as per your proposal.2) In view of our friendly relations, we are ready to meet your claim for the short weight.3) Sorry we have to decline your claim since the respon

4、sibility lies with the shipping company.3. settle / adjust a claim; Please inform us of your decision on how to settle the claim.Expressions about claim (III): 4. the time limit for claim; the amount of claim; 1) Your claim is not acceptable because the date, July 31, 2007, when you raised it, has p

5、assed the time limit for a claim as stipulated in the contract No. 123.2) The total amount of claim should be $ 14,000.Other expressions concerning claim (I):1. survey report ; survey charges / fee; inspection charges / fee qualified / licensed surveyor; 1) The claim must be accompanied by a survey

6、report for sellers reference.2) We must file a claim amounting to US$ 800 plus inspection charges / fee.3) We have invited the local licensed / qualified surveyors to check the consignment with the presence of the shipping companys representative.Other expressions concerning claim (II):2. short deli

7、very; short weight / shortage in weight; inferior quality; improper packing;1) We would like to lodge a claim against the seller for short delivery of the consignment.2) Your shipment of our No. 298 has been found short weight by 1,000kg.3) We have to ask for a compensation for the loss as a result

8、of the inferior quality of the goods.4) We insist that you compensate the sum of our losses which were due to your improper packing.Other expressions concerning claim (III):3. discrepancy between A & B; go into / look into / investigate the matter; in perfect condition; A is attributable to B =

9、attributes A to B =A caused by B; 1) There is a discrepancy between the packing list of case No. 53 and your invoice.2) After going into the matter, the surveyors find that the damage was caused by inferior quality. 3) The goods you are claiming damaged were in perfect condition when they left the loading port.4) Cases