酒店管理资料酒店设计参照资料(叶予舜)

1、酒店 VI设计各部门清单HOTEL VI LIST附件一（ 31 项）一、酒店基础要素： （ 14 项）A.Hotel Basic Elements(14 items)AA1、标志1.Symbol2、标志制图标准2.Symbolscartography criterion3、标志最小保护空间3.Minimum clear space for symbols4、标志最小使用尺寸规范4.Minimum size criterion for symbols5、标志中英文字体标准规范5.Hotel standard Chinese and English fonts6、标志与标名横（竖）式组合6.Co

2、mbination of symbols and name (horizontal/7、标志色彩使用规范vertical style)8、标志明度比使用规范7.Symbols color criterion9、酒店辅助图8.Symbolsbrightness ratio criterion10、酒店辅助图使用规范9.Hotel secondary graphics11、酒店字体使用规范10.Hotel secondary graphics criterion12、酒店用色使用规范11.Hotel fonts criterion12.Hotel colors criterionBB1、各营业部门

3、标志 (限三个营业部门标志 )1.Symbol of each business outlet2、各营业部门标志最小使用尺寸规2.Minimum size for each business outlet symbol范二、酒店应用要素：B.Hotel Application Elements:（ A ）对外宣传及行政用品：（17 项）I. Ad & Executive Articles (17 items)1、平面广告 (1/2 版，1/4 版 )版式规范1.Plane ad2、户外广告牌版式规范2.Outdoor ad billboard3、海报版式规范3.Poster ad4、户

4、外灯杆广告旗版式规范4.Outdoor lamppost ad flag5、车体形象规范5.Vehicle ad series6、T 恤6.T-shirt7、雨伞7.Umbrella8、笔记本8.Notebook9、打火机9.Lighter10、公文袋10.Briefcase11、文件夹11File folder12、来宾卡通行证12.Guest pass13、员工证13.Employee ID card14、员工牌14.Employee nameplate15、水杯15.Cup16、烟灰缸16.Ash tray17、小圆笔 /圆珠笔17、Ball pen1叶予舜二一二年十月二十九日星期一酒店

5、 VI设计各部门清单HOTEL VI LIST附件二（ 25 项）三、酒店应用要素： （ 25 项）C.Hotel Application Elements (25 items):（ B ）客房部一次性用品（19 项） I. Guest Room Disposable Articles (19 items):1、火柴盒1.Match box2、洗衣袋2.Laundry bag3、报纸袋3.Newspaper bag4、西装套衣袋4.Business suit bag5、客房用衣架5.Guest room clothes rack6、洗衣房用衣架6.Laundry clothes rack7、洗

6、发液7. Shampoo8、沐浴液8.Bath lotion9、护肤液9.Skin care lotion10、擦鞋布10.Shoes shining cloth11、丝瓜络11.Bath sponge12、针线包12.Sewing kit13、卫生袋13.Sanitation bag14、香皂14.Soap15、浴帽15.Bath cap16、牙具16.Tooth set17、梳子17. Comb18、剃须刀18.Razor19、指甲挫19.Nail clipper（ C）客房及餐厅 （小配套）（ 6 项） III. Guest Room and Restaurants (6 items)1

7、、红茶包1.Black tea bag2、绿茶包2.Green tea bag3、咖啡糖包3.Coffee sugar bag4、白糖包4.White sugar bag5、调酒棒5.Stirrer6、餐巾纸6.Napkin2叶予舜二一二年十月二十九日星期一酒店 VI设计各部门清单HOTEL VI LIST附件三（ 21 项）四、酒店应用要素：皮具类（21 项）D.Hotel Application Elements: Leather (21 items):1、电视遥控器套 /座1.TV remote control cover /rack2、迷你吧单夹2.Mini bar list fold

8、er3、便笺夹 /盒3.Notepaper folder/ box4、洗衣单夹4.Laundry list folder5、纸巾盒（正方型 / 长方型）5.Napkin box (square/ rectangle)6、大班台垫6.Executive table pad7、服务指南夹7.Service directory folder8、垃圾桶8.Garbage bin9、冰桶皮套9.Ice bucket leather cover10、托盘10. Serving tray11、皮闹钟11. Leather alarm clock12、胶杯垫12. Gluey coaster13、客人遗留物品

9、登记本13. Guest's property left behind registration14、 AM 记录本14. AM notebook15、欢迎夹（宣传品套装夹）15.Welcome folder (propaganda set folder)16、大堂值班经理记事簿16.Assistant Manager memo pad17、会议皮垫（ A4 ）17.Leather pad for conference (A4)18、咨客簿18.Guest consultation book19、订厅簿（封面）19.Room reservation book (cover)20、点菜夹

10、20.Dishes order folder21、收银夹21.Cashier folder3叶予舜二一二年十月二十九日星期一酒店 VI设计各部门清单HOTEL VI LIST附件四（ 32项）五、酒店应用要素：管家部（45项）E.Hotel Application Elements:Housekeeping Department (45 items):1、国际 #5 标准信封1.International standard envelop #52、国内 #5 标准信封2.Domestic standard envelop #53、宾客意见函3.Guest comments4、便笺纸4.Note

11、 paper5、服务指南内页（版式）5.Service directory inner pages (format)6、早餐挂牌6.Breakfast doorknob menu7、天气预报卡7.Weather forecast card8、晚安卡8.Good night card9、严禁烟火卡9.No smoking card10、巧克力盒10.Chocolate box11、请速打扫牌11.Please make up the room12、请收客衣牌12.Please collect my laundry13、明信片13.Postcard14、总经理欢迎卡14.General Manag

12、er welcome card15、购物袋（手提袋）15.Shopping bag (handbag)16、信纸16.Envelop17、免费擦鞋服务17.Complimentary shoes shining service18、传真纸18.Facsimile sheet19、免费赠饮卡19.Complimentary drinking card20、每天客用物品领用表20.Daily guest articles drawing form21、床单环保卡21.Environmental protection card of bed sheet22、毛巾环保卡22.Environmental

13、 protection card of towel23、洗衣致歉卡23.Laundry apology card24、杯垫24.Coaster25、杯盖25.Glass cover26、影视（频道）指南（版式）26.TV and movies (channel) directory (format)27、请勿将我带走（不干胶）27.Please do not take me away (adhesive glue)28、干洗单28.Dry cleaning bag29、湿洗单29.Laundry bag30、迷你吧单30.Mini bar list31、请勿打扰联系卡31.Please do

14、not disturb32、保险箱使用说明书32.Safe deposit box application instruction4叶予舜二一二年十月二十九日星期一酒店 VI设计各部门清单HOTEL VI LIST附件五（ 31项）五、酒店应用要素：管家部（45 项）E.Hotel Application Elements:Housekeeping Department (45 items):33、失物招领登记表33.Lost and found registration34、宾客用品借用表34.Guest articles on loan record35、婴儿看护申请表35.Baby si

15、tter application form36、客房侍应生报告表36.Guest room attendant report37、中班客房服务员报告37.PM shift room attendant report38、洗衣跟随进单38.Laundry tracing form39、楼层领班查房记录表39.Floor captain room check record40、楼层布草交收单40.Floor linen delivery form41、客房楼层房态表41.Floor room status form42、客房返工表42.Guest room redone work form43、

16、Pa 部清洁单43.PA Department cleaning form44、遗留物品登记表44.Guest's property left behind registration45、电池纸袋45.Battery paper bag六、酒店应用要素：前厅部（49项）G.Hotel Application Elements:Front Office (49 items):1、欢迎卡（套）1.Welcome card (cover)2、欢迎卡插卡2.Insert card of welcome card3、门锁磁卡3.Magnetic card of door lock4、留言单4.M

17、essage sheet5、留言袋5.Message bag6、团体锁匙袋6.Group keys bag7、房价表7.Room tariff8、酒店名片8.Hotel business card9、商务中心车票袋9.Business Center tickets bag10、行李寄存牌10 Luggage storage tag11、团体行李牌11.Group luggage tag12、行李标贴（不干胶）12.Luggage label (adhesive glue)13、易碎物品，小心轻放牌13.Fragile articles, please handle with care14、传真

18、信封14.Facsimile envelop15、商务中心价目表15.Business Center tariff16、请送我至16.Please drive me to17、早餐券17.Breakfast coupon18、免费赠饮券18.Complimentary drinking coupon5叶予舜二一二年十月二十九日星期一酒店 VI设计各部门清单HOTEL VI LIST附件六（ 49项）六、酒店应用要素：前厅部（49 项）G.Hotel Application Elements:Front Office (49 items):19、传真纸19.Facsimile sheet20、团

19、队入住登记表20.Group check-in registration21、临时住宿登记表（2合 1）21.Temporary check-in registration22、保险 0 记表22.Safe deposit box access record23、免费款待单23.Complimentary entertainment form24、订房单24.Room reservation order25、订房确订书25.Room reservation confirmation26、加床通知26.Extra bed notice27、更改通知单27.Change and amendment

20、 notice28、订金收据28.Deposit receipt29、杂费收据29.Miscellaneous charges receipt30、扣减凭证30.Deduct voucher31、现金退还凭单31.Cash refund voucher32、商务中心凭证32.Business Center voucher33、传真回复单33.Facsimile reply sheet34、订票委托书34.Tickets reservation authorization35、转交物品登记表35.Transfer articles registration36、雨伞出借单36.Umbrella

21、on loan37、值班经理记事簿内页37.Duty Manager notepad inner pages38、贵宾接待通知单38.VIP reception notice39、延迟退房 /续住通知39.Late check-out /extension of stay notice40、委托代办登记单40.Authorization registration41、预定确认书41.Reservation confirmation42、每日商务中心统计表42.Daily Business Center statistics43、叫醒服务一览表43.Wake-up service form44、

22、行李寄存记录44.Luggage storage record45、住房 /退房行李工作记录45.Check-in/ check-out luggage record46、团体行李登记表46.Group luggage registration47、客车服务47.Limousine service48、派车申请单48.Vehicle application form49、车队营业报表49.Transportation business report6叶予舜二一二年十月二十九日星期一酒店 VI设计各部门清单HOTEL VI LIST附件七（ 23 项）七、酒店应用要素：M.Hotel Appli

23、cation Elements:营销及市场推广部（23 项）Sales & Marketing Department (23 items):1、酒店简介（封面、版式）1.Brief introduction of the hotel (cover/ format)2、酒店开业请柬2.Hotel opening invitation3、积分奖励封面3.Scores reward cover4、婚宴宣传单封面4.Wedding banquet leaflet cover5、宴会宣传单封面5.Banquet leaflet cover6、销售夹6.Sales folder7、团队订房确认书7

24、.Group room reservation confirmation8、办公用信纸8.Official letterhead9、办公用传真纸9.Official facsimile sheet10、贵宾卡宣传折页（版式）10.VIP card propaganda foldout (format)11、贵宾卡封套11.VIP card cover12、贵宾金卡12.VIP gold card13、贵宾银卡13.VIP silver card14、宴会感谢信14.Thanks letter of banquet15、营销拜访及电话记录表15.Sales visit and telephone

25、 record16、营业员推广成绩记录表16.Sales clerk's extended achievement record17、订房通知单17.Room reservation notice18、商务客户申请表18.Business account application19、宴会（会议）确认书19.Banquet (conference) confirmation20、会议租场登记表20.Conference room rental registration21、内部预订通知单21.Inner reservation notice22、国内 #7信封22.Domestic en

26、velop #723、国内 #9信封23.Domestic envelop #97叶予舜二一二年十月二十九日星期一酒店 VI设计各部门清单HOTEL VI LIST附件八（ 30 项）八、酒店应用要素：中餐部（30 项）I.Hotel Application Elements:Chinese Restaurant (30 items):1、大菜牌（封面、内页版式）1.Menu (large) (cover/ inner pages format)2、小菜牌（封面、内页版式）2.Menu (small) (cover/ inner pages format)3、酒水牌（封面、内页版式）3.Bev

27、erages menu (cover/ inner pages format)4、筷子套4.Chopsticks cover5、牙签套5.Toothpicks cover6、特别介绍卡6.Special recommendation card7、留座卡7.Seat reserved card8、宴会请柬8.Banquet invitation9、婚宴请柬9.Wedding banquet invitation10、利是封10.Lucky money envelop11、茶壶茶叶标签（多款）11 Tea pot and tea label (varieties)12、客人存酒卡12.Guest&

28、#39;s liquor storage card13、厨师号13.Chef's number14、席珍套（宴会菜单封面）14.Banquet menu cover15、席珍套内页15.Banquet menu inner pages16、粉红大菜单16.Pink menu (large)17、入厨单（小）17.Cooking order (small)18、入厨单（大）18.Cooking order (large)19、海鲜单19.Seafood order20、台卡（海鲜池）20.Table card (seafood pool)21、沽清单21.Sales and balanc

29、e form22、酒水单22.Beverages list23、食物记录卡23.Food record card24、订厅簿内页24.Room reservation book inner pages25、中餐咨客记卡表25.Chinese Restaurant guest consultation record26、酒吧进销存日报表（1）26.Daily Bars materials stock, sales & balance report (1)27、酒吧进销存日报表（2）27.Daily Bars materials stock, sales & balance rep

30、ort (2)28、月餐具损耗表28.Monthly tableware spoilage form29、点心纸（单）29.Dim sum sheet30、中餐销售一览表30.Chinese Restaurant sales form8叶予舜二一二年十月二十九日星期一酒店 VI设计各部门清单HOTEL VI LIST附件九（24项）九、酒店应用要素：西餐部（17 项）J.Hotel Application Elements:Western Restaurant (17 items):1、西餐餐牌（封面、内页版式）1.Western restaurant menu (cover/ inner p

31、ages format)2、早餐餐牌（封面、内页版式）2.Breakfast menu (cover/ inner pages format)3、酒水牌（封面、内页版式）3.Beverages menu (cover/ inner pages format)4、牙签套4.Toothpicks cover5、台垫纸5.Table pad paper6、客房送餐服务 （封面、内页版式）6.Guest room service (cover/ inner pages format)7、留座卡7.Seat reserved card8、送餐用具记录表8.Room service tableware r

32、ecord9、特别推介9.Special recommendation10、试菜申请表10.Dishes foretaste application11、酒水单11.Beverages list12、蛋糕预定单12.Cake order13、每日市场购货表13.Daily market purchase form14、每日入厨物资计划表14.Daily Kitchen materials plan form15、酒吧每日生果采购单15.Daily Bars fruit purchase form16、酒吧每日盘点表16.Daily Bars check form17、入厨点菜单17.Cooki

33、ng dishes order十、酒店应用要素：日本料理（7 项）K.Hotel Application Elements:Japanese Food (7 items):1、餐牌（封面、内页版式）1.Menu (cover/ inner pages format)2、酒水牌（封面、内页版式）2.Beverages menu (cover/ inner pages format)3、铁板烧餐牌（封面、内页版式）3.Teppanyaki menu (cover/ inner pages format)4、筷子套4.Chopsticks cover5、牙签套5.Toothpicks cover6、

34、入厨单6.Cooking order7、点菜卡7.Dishes order card9叶予舜二一二年十月二十九日星期一酒店 VI设计各部门清单HOTEL VI LIST附件拾（ 27 项）十一、酒店应用要素：财务部（22 项）L.Hotel Application Elements:Finance Department (22 items):1、前厅帐单（带孔）1.Front Office bill (with drill)2、前厅帐单信封2.Front Office bill envelop3、收银日报表3 Daily cashier report4、商务中心凭证4.Business Cen

35、ter voucher5、采购申请单5.Purchase requisition form6、收费单6.Charges voucher7、收银员帐务报表7.Cashier's account report8、签帐单8.Bill signature receipt9、应收帐款明细表9.Receivable account list10、入库单10.Warehouse warrant11、直拨单11.Allotting list12、领料单12.Drawing list13、仓库物资收付卡13.Warehouse materials receiving card14、内部调拨单14.Inn

36、er allotting list15、内部转帐结算单15.Inner account transfer balance16、报损单16.Breakages & spoilage form17、暂收款收据17.Temporary payment receipt18、杂费单18.Miscellaneous charges voucher19、付款证明单19.Payment Voucher20、物资进销存日（月）报表20.Daily/monthly materials stock, sales & balance report21、盘点表21.Check form22、结帐单22.

37、Check-out list十二、酒店应用要素：保安部（5 项）H.Hotel Application Elements:Security Department (5 items):1、特殊事件报告表1.Special event report form2、空调主机运行记录2.Air-conditioner operation record3、重点部位安全记录表3.Key part security record4、消防隐患整改通知书4.Fire danger rectification notice5、消防器材检查表5.Fire equipment check form10叶予舜二一二年十月

38、二十九日星期一酒店 VI设计各部门清单HOTEL VI LIST附件拾一（ 25 项）十三、酒店应用要素：人事部（25 项）N.Hotel Application Elements:Personnel Department (25 items):1、人事变动表1.Personnel movement form2、人力申请表2.Personnel application form3、仪容信表检查问题清单3.Appearances check questionnaire4、假期申请表4.Leave application5、入职通知书5.Commencement notification6、加班申

39、请表6.Overtime work application7、发放制服授权单7.Uniform issue authorization8、员工医疗申请单8.Employee's medical treatment application9、员工排班表9.Employee shift arrangement form10、员工离职表10.Employee resignation form11、员工考勤表11.Employee attendance form12、员工遗失损坏物品补领申请表12.Employee's articles loss & spoilage re-d

40、rawingapplication13、培训师每月总结汇报表13.Monthly trainer summary report14、培训考勤表14.Training attendance form15、培训课程学员评估表15.Training course member appraisal form16、换班申请表16.Shift change application17、新员工入职部门培训表17.Department training form of new employee18、离职接见咨询表18.Resignation consultation form19、离职申请书19.Resign

41、ation application20、签到培训表20.Training attendance form21、纪律警告通知书21.Misconduct warning notice22、职位申请表22.Job application23、行李物品放行通知单23.Luggage pass notice24、部门培训实施记录表24.Department training performance record25、部门培训每月计划表25.Monthly Department training plan11叶予舜二一二年十月二十九日星期一酒店 VI设计各部门清单HOTEL VI LIST附件拾二（ 2

42、4 项）十四、酒店应用要素：O.Hotel Application Elements:康体娱乐、桑拿部（15 项）Recreation Department & Sauna (15 items):1、每日技师点、 Call 钟登记表1.Daily technician hours/ call hours registration2、技师月报表2.Monthly technician report3、技师小费单3.Technician tips sheet4、宾客更衣登记表4.Guest clothes change registration5、消费卡5.Consumption card

43、6、饮品酒水单6.Drinks and beverages list7、营业状况表7.Operation status form8、报客表8.Guest number report form9、订房登记表9.Room reservation registration10、技师上钟日报表10.Daily technician hours report11、技师警告 /处罚书11.Technician warning/ punishment paper12、技师返工表12.Technician redone work form13、技师休假表13.Technician's leave fo

44、rm14、价目表14.Tariff15、杂项单15.Miscellaneous charges list十五、酒店应用要素：工程部（9 项） P.Hotel Application Elements:Engineering Department (9 items):1、中央空调机组记录表1.Central air-conditioner group record2、工程维修单2.Engineering maintenance form3、工程维修统计表3.Engineering maintenance statistics4、设备报废单4.Equipment breakage and spoi

45、lage report5、设备事故报告单5.Equipment accident report6、维修材料使用日报表6.Daily maintenance materials use report7、中央空调水运行记录表7.Central air-conditioner water operation record8、配电房运行记录表8.Power distribution room operation record9、9.Constant pressure hot water boiler operation record10、12叶予舜二一二年十月二十九日星期一酒店 VI设计各部门清单HO

46、TEL VI LIST附件拾三（ 15 项）拾六、酒店应用要素：夜总会（16 项）F. Hotel Application Elements: Night Club (16 items):1、酒水牌（封面、版式）1.Beverages menu (cover, format)2、入厨单2.Cooking order3、饮料介绍卡3.Drinks introduction card4、订房表4.Room reservation form5、预订咭5.Reservation card6、订座咭6.Seat reservation card7、客户部排房表7.Account Department room arrangement form8、 DJ 服务员排房日报表8.DJ clerk daily room arrangement form9、宾客消费卡9.Guest consumption card10、服务跟踪卡10.Service tracing card11、存酒卡11.Liquor storage card12、订房