CXLCSpeech合作方案课件

1、关注12301微信服务搜索引擎优化China National Intelligence TravelPublic-Private-Partnership 12301 CMO LiNongCXLCSpeech合作方案China Travel Marketing was soaring in 2015China national tourism amount beyond 4 billion per people/time Oversea tourism amount to 120 million people/timeYearly Revenue exceeded 400 billion US

2、D Top 1 Tourism Market of the worldCXLCSpeech合作方案Built in 2008, several isolated call centers set up local governments. Used to provide simple and traditional services Mostly outsourced to telecom services The legacy Platform Public-Private-Partnership TOINew Strategy Better FacilitiesTour Guide Ube

3、r AgentsEnglish Hot LineFirst guestWeChat Public ServiceLinks to all China telecom carriers6 provinces ready18 provinces readyAll provinces readyAlipay service ready InboundConsultancycomplaintsGrowth Roadmap5 Unique Functions Tickets Reservation & traffic Earlier WarningBig Data Platform A Public I

4、nformation CenterTourism Authority watchdog Multi-language Marketing Campaigns01020304Review ConfirmSynchronize YesReview48H solved or notNoSolved by travel AgencyAuthorityWatch DogTravel Agency12301Travel advice ComplaintsTravel AgencisSolutions1.Provide options2.Support guestsFilingFirst checkTest

5、imonyFinishBusiness Flow ProcessNew 12301 Hotline0103A unified platform for tourists of 31 provinces Global hot line 12301 combined with WeChat Public AccountVia 12301 WeChat Enterprise Account, travel agents can check complaints in real time 02Easy access to WeChat City ServiceJust One Click to soc

6、ial media Real time Operation managementOmni-channel engagement of voice and social mediaThe First public service adopted Omni-channel Platform EngagementWeChatServiceOne click global complaintsQ&ATravel advicesWarningNews RecommendationWeChat Magazine WeChat EnterpriseComplaints reportAnalysis & in

7、telligenceTalents services Service via website, 12301 wechat 、12301 hotline The best service experience provided by agents & talentsUberization Service Industrial Operation MonitorArbitration connect with 7 provincial Tourism Bureau, 2 provincial Public Security departments, 1 provincial Maritime Bureau, 55 travel companies Scenic Spots75003000Traffic ProblemTravel agents 1000600Tickets issuesChallenges & Achievements High way traffic jamRefundBad Services Commercial PromotionXiaomi TVWeather Forecast APPTwo Unique InnovationsReal time br