国际酒店前厅管理手册Front Office Reception-RM-FO-Rec-17-04 Due back

1、国际酒店前厅部操作手册酒店管理之家前厅部Front Office前台服务程序LOCAL STANDARD OPERATING PROCEDURES国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策

2、和程序。LOCAL STANDARD OPERATING PROCEDURES本地标准操作程序LSOP No.:RM FO FD GS-17-04Effective Date:Division:Front Office前厅部Revised Date:Section:ReceptionPrepared by : Approved by 批准人:SUBJECT:Due back handle _OBJECTIVE目的： This function is only used when you have a Due Back. It means that you have paid out more

3、money than what you have in your float, and you must be re-imbursed to make your float the full amount.Just before you close you cashier, you will complete the General Cashier function.该项功能仅用于当你有due back 单时.这意味着你在当班办理业务过程中需要找钱出去使得你的钱柜的金额不能保持原有数目的平衡,而你又必须要使你的钱柜保持在一定的金额.在你关帐之前,你需要完成总帐的功能.PROCEDURES 程序

4、： Cashiering- Cashier Functions 打开opera 系统中的cashierSelect General Cashier选择总帐You will see below screen:你将会看到下面的栏目From General Cashier Amount- is the amount of your Due Back 你需要due back 的金额Supplement- Your Name 备注是你的名字Trn. Code- 90001 Due back from general cashier从总帐中的due backCurrency- CNY人民币You will see the below completed screen:Reviewed by 审核人: Approved by 批准人: _ Division Head部门主管 Gener