国际星级酒店前厅部前台接待岗位技能培训标准RM-FO-GS-02-0 Check list of GSA update GSA更新的检查列表

1、Reception Check-list,Overnight Shift (23:00-07:30),Attendance:,Shift Leader:Due Out:,Group Due In:,Non-guarantee:Due In:,Event In House:,Out Of Service:OCC%:,ADR:,Out Of Order:,22:50,Sign In,Check grooming and hygiene before you are on duty.,Read all the Notice Board, MEMO, In-house Group BEO and Lo

2、gbook.,23:00,To attend the department night briefing.,Note down the information from briefing.,Familiarise with preceding occurrence during day,Familiarise with conferences and groups in the hotel today,Familiarise with expected arrivals. Early check-out in next day, in-house VIP & Group ,23:15,Hand

3、 over with afternoon shift GSA. ,Take note the issues what need us to follow up,Count float cash and ensure you have enough change,Check all operation equipment whether is in gear(computer, printer,POS machine, Key encode machine, invoice printer, ,photocopy machine, PSB scaner,etc),Ensure the adequ

4、ate supplies of following stationaries at workstation, Letter Head Paper Room Key Card FIT & Group Guest Key Card Holder Foreign Exchange Form, P Member Welcome Amenity Form PKG flyer Mini Bar Check Official Receipt Navigator Card Hotel Map, Miscellaneous Form Envelope Staple Stapler Official Invoic

5、e Group C/I Register Form , Room Move Form MRW Card MR Enrollment Form Shuttle Bus Schedule Take Me to Card etc.,Tidy up the reception desk and ensure you have enough stationary,Check the guest safety deposit box. Ensure the used Safety Deposit Boxes are recorded.,23:45,Print out trace report and ex

6、tend trace.,00:00,Print out and file all in-house groups rooming list with room rate. ,Ensure each in-house groups room rate is accurate,00:10,Check the itemized checks of outlets for the day and file them by room number & guest name,Follow up outstanding issue from afternoon shift.,Before Night Aud

7、it,Post the transportation charge of the day to corresponding rooms ,Print in-house guest Breakfast Report of the day,Check the Transient room,check out the rooms 5 minutes before night audit,and make new reservation for next day.,Count the cash float and itemized account according the journal repor

8、t,Prepare concern report before Night Audit,Log off the PMS and then prepare to do night run,During Night Audit,Put the in-house guests detail checks into the bucket accordingly ,Ensure each intraday checked-in guests information has been sent to PSB,make sure the guest use safety boxes is recorded

9、correctly,Cross check wake-up call sheet with DTS, matching names and room numbers (specially for In House Group).,Deep cleaning reception area and make sure reception desk have enough stationaries:, Letter Head Paper Room Key Card FIT & Group Guest Key Card Holder Foreign Exchange Form, P Member We

10、lcome Amenity Form PKG flyer Mini Bar Check Official Receipt Navigator Card Hotel Map, Miscellaneous Form Envelope Staple Stapler Official Invoice Group C/I Register Form , Room Move Form MRW Card MR Enrollment Form Shuttle Bus Schedule Take Me to Card etc.,After Night Audit,Check in all the transie

11、nt room.,Check and prepare the group rooms key cards.,Print out Manager report and update FO notice board accordingly,Check the billing of due out guest.,Ensure that there are no “not-updated” registration cards on the desk,Ensure profiles in opera are input correctly,Prepare the report for F&B.,05:

12、00,Tidy up the reception desk and ensure next shift has enough stationary,07:00,Organise the shift banking ,Count the cash float and itemized account according the journal report,Ask for shift leader checks your paperwork,Ask for GSM / AFOM/ FOM to Sign the paid out/ rebate voucher,File cashier report into folder,Fax “Credit Card Authorization Cancellation” to bank.,Stay at the desk while the GSM gives