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1、,Ambassador Training Profile 大使培训档案,Department：Front Office - Reception部门：前厅部 - 前台,Ambassador: 大使,Manager: Jeffrey Yang经理: 杨帆 ,Position: 职位,Levels of Competency,能力水平,1,2,3,4,Code,Task,Certified by,Date,Certified by,Date,Certified by,Date,Certified by,Date序号,任务,认证人,日期,认证人,日期,认证人,日期,认证人,日期RM-FO-GS-001
2、,Meaning of Guest Service ,RM-FO-GS-002,Personal Grooming,RM-FO-GS-003,Telephone Etiquette,RM-FO-GS-004,Information Confidential,RM-FO-GS-005,Shift Start & End,RM-FO-GS-006,Logbook & Handover,RM-FO-GS-007,Section Training,RM-FO-GS-008,Maintaining Operating Equipment,RM-FO-GS-009,Operating Supply Sto
3、ck,RM-FO-GS-010,Duty Roster & Attendance Record,RM-FO-REC-001,Opera System Log On,RM-FO-REC-002,Arrival Preparation,RM-FO-REC-003,Registration Card Preparation for Arrival Guest,RM-FO-REC-004,Prepare Group Arrival,RM-FO-REC-005,Guest Feedback,RM-FO-REC-006,Fill in Guest Registration,RM-FO-REC-007,Ch
4、eck-in FIT Guest,RM-FO-REC-008,Check-in guest with voucher,RM-FO-REC-009,Check-in guest with Cash,RM-FO-REC-010,Guest Check in When room is not ready,RM-FO-REC-011,Check in a physically challenged guest,RM-FO-REC-012,Marriott Rewards Member Recongnition & Check in,RM-FO-REC-013,Group Check in,RM-FO-
5、REC-014,Group Master Account,RM-FO-REC-015,VIP Guest,RM-FO-REC-016,Guest Profile,RM-FO-REC-017,Non-Smoking,RM-FO-REC-018,Free & Forced Upgrade,RM-FO-REC-019,Turn Away,RM-FO-REC-020,Request New&Additional Key,RM-FO-REC-021,Request Guest Room No.,RM-FO-REC-022,Guest Room Change,RM-FO-REC-023,Extention
6、 of Stay,RM-FO-REC-024,Guest Request & Action,RM-FO-REC-025,Wake up call Service,RM-FO-REC-026,Show Room,RM-FO-REC-027,Handle Full House Situation,RM-FO-REC-028,Cash Flow,RM-FO-REC-029,Advance Deposite,RM-FO-REC-030,Advance Cash Payment,RM-FO-REC-031,Acceptable Payment,RM-FO-REC-032,Credit Card Auth
7、orization,RM-FO-REC-033,Foreign Exchange,RM-FO-REC-034,Check Out Hotel Guest,RM-FO-REC-035,Check Out with Credit Card,RM-FO-REC-036,Check Out with Cash,RM-FO-REC-037,Check Out with City Ledger,RM-FO-REC-038,Travel Agent Voucher,RM-FO-REC-039,Check Out Complimentary Room,RM-FO-REC-040,Check Out Share
8、 with Room,RM-FO-REC-041,Late Check Out Charge,RM-FO-REC-042,Group Check Out,RM-FO-REC-043,GuestDisputes,RM-FO-REC-044,Refund not Collected,RM-FO-REC-045,Trace Due Out,RM-FO-REC-046,Safety Deposite Procedure,RM-FO-REC-047,Posting Guest Charges,RM-FO-REC-048,Posting Late Charge,RM-FO-REC-049,Cash Pai
9、d Out,RM-FO-REC-050,Rebate-Need to be confirmed with Finance,RM-FO-REC-051,Permanent Folio,RM-FO-REC-052,Close Cashier,FO-FD-PSB-001,PSB Computer System,FO-FD-PSB-002,Guest information scan and input in the PSB system,FO-FD-PSB-003,PSB Logbook,FO-FD-PSB-004,PSB daily check procedure,FO-FD-PSB-005,PSB emergncy issus handling,FO-FD-PSB-006,PSB Responsiblity,1 has received training 2 has reached ba
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