培训师的培训（Train-the-Trainer）

1、Train-the-TrainerT3-010How To Use This CoursewareTo view this course online:Internet Explorer:A scroll bar is provided for navigation. Do not use the back button in the browser or it will take you back to the start of the course. To best view the course, right-click the first slide and choose Full S

2、creen.Netscape:The course will open up in PowerPoint. Choose View Slide Show or press F5 to start the course.To view the Speaker Notes:Right-click the slide and choose Speaker Notes.To access the Table of Contents:Click the button to return to the Table of Contents.Change RecordNumber: Description o

3、f ChangeEntered ByDateCourse Mission StatementThis course provides an overview of concepts encountered within a training environment and instructs the trainee on techniques and skills required for being an effective trainer and facilitator within the classroom.Terminal ObjectivesAt the completion of

4、 this course, the trainee will be able to:Identify and describe a learning process, learning styles, and learner characteristicsIdentify and apply appropriate training styles for the training environmentApply appropriate presentation skills to ensure effective communication and successful training d

5、eliveryDevelop facilitation skills to monitor trainees participation, obtain feedback, and improve performance in the classroomIdentify and apply the techniques provided in managing the classroomTable of ContentsIntroduction to Train-the TrainerLesson 1: Learning StylesLesson 2: Trainers & Adult Lea

6、rnersLesson 3: Presentation SkillsLesson 4: Facilitation SkillsLesson 5: Classroom ManagementCourse ReviewIntroduction to Train-the-TrainerStyles in TrainingLearningInstructingPresentation and FacilitationPresentation skills involves the ability to communicate effectively course content. Facilitatio

7、n skills involve the ability to coach, guide, and motivate the trainee in comprehending course content.Managing ClassroomsClassroom management addresses a number of areas:Facilities and EnvironmentInstructional AidsMomentum and FlowLesson 1: Learning StylesLesson 1: ObjectivesTerminal Objective: Ide

8、ntify and describe a learning process, learning styles, and learner characteristics.Identify major concepts in the learning processDescribe four main learning stylesList learner characteristicsLesson 1: Enabling Objective 1.1Knowledge: Identify the major steps that occur within the learning process.

9、SituationLesson 1 Concept: Learning ProcessLearner: Practice ExperimentationEvaluationReasoning & ReflectingLearner:Changed & More ExperiencedLearner:Relatively UnchangedExperienceMemorizationJarvis 1987Learning is a change in behavior and cognitive abilities.Lesson 1: Enabling Objective 1.2Knowledg

10、e: Describe four learning styles with their attributes and related characteristics.Exercise 1.1a: “Whats Your Orientation?” feeling. watching. thinking. doing. TOTALSI am receptive and open-minded.I am careful.I analyze ideas.I am practical.I like to observe.I evaluate things.I like to be active. AE

11、I can try things out for myself.I am an accepting person.I am a reserved person.I am a rational person.I am a responsible person.a chance to try out and practice.I feel personally involved in things.I take my time before acting.I like ideas and theories. I like to see results from my work. CE RO ACr

12、elationships.observations.rational theories.I rely on my feelings.I rely on my observations.I rely on my ideas.I get involved.I am open to new experiences.I am an observing I am a logical person.I am an active person.I look at all sides of issues.I like to analyze things.I like to try things out.I a

13、m an intuitive person.I have strong feelings and reactions.I am quiet and reserved.I tend to reason things out.I am responsible about things.I like to think about ideas.I like to be doing things.I trust my hunches and feelings.I listen and watch carefully.I rely on logical thinking.I work hard to ge

14、t things done.The learning style inventory describes the way you learn and how you deal with ideas and daily situations. Below are 12 statements with a choice of four endings. Rank the endings for each statement according to how well you think each one fits with the way you go about learning somethi

15、ng (i.e., recall some recent event were you had to learn something new). Then using the spaces provided, rank each response using a 4 for the ending that best describes how you learn, a 3 for the next best statement, a 2 for next to the least best, and a 1 being the least best of the choices. Please

16、 rank all the endings and DO NOT make any ties. After completing the choices, total up each column and put some sum on the TOTALS row.9. I learn best when:10. When I am learning:11. When I learn:1. When I learn:2. I learn best when:3. When I am learning:4. I learn by:Example: 0. When I learn: 4 I am

17、 happy 1 I am fast 2 I am logical 3 I am careful12. I learn best when: 5. When I learn:6. When I am learning:7. I learn best by:8. When I learn:I like to deal with my feelings.I like to watch and listen.Exercise 1.1a: Your Orientation41322143412323411432143221434123234114322314341228303032 feeling.

18、watching. thinking. doing. TOTALSI am receptive and open-minded.I am careful.I analyze ideas.I am practical.I like to observe.I evaluate things.I like to be active. AEI can try things out for myself.I am an accepting person.I am a reserved person.I am a rational person.I am a responsible person.a ch

19、ance to try out and practice.I feel personally involved in things.I take my time before acting.I like ideas and theories. I like to see results from my work. CE RO ACrelationships.observations.rational theories.I rely on my feelings.I rely on my observations.I rely on my ideas.I get involved.I am op

20、en to new experiences.I am an observing I am a logical person.I am an active person.I look at all sides of issues.I like to analyze things.I like to try things out.I am an intuitive person.I have strong feelings and reactions.I am quiet and reserved.I tend to reason things out.I am responsible about

21、 things.I like to think about ideas.I like to be doing things.I trust my hunches and feelings.I listen and watch carefully.I rely on logical thinking.I work hard to get things done.The learning style inventory describes the way you learn and how you deal with ideas and daily situations. Below are 12

22、 statements with a choice of four endings. Rank the endings for each statement according to how well you think each one fits with the way you go about learning something (i.e., recall some recent event were you had to learn something new). Then using the spaces provided, rank each response using a 4

23、 for the ending that best describes how you learn, a 3 for the next best statement, a 2 for next to the least best, and a 1 being the least best of the choices. Please rank all the endings and DO NOT make any ties. After completing the choices, total up each column and put some sum on the TOTALS row

24、.9. I learn best when:10. When I am learning:11. When I learn:1. When I learn:2. I learn best when:3. When I am learning:4. I learn by:Example: 0. When I learn: 4 I am happy 1 I am fast 2 I am logical 3 I am careful12. I learn best when: 5. When I learn:6. When I am learning:7. I learn best by:8. Wh

25、en I learn:I like to deal with my feelings.I like to watch and listen.Lesson 1 Concept: Learning OrientationExperiential Learning CycleCEExperiencingFeelingROProcessingWatchingACGeneralizationThinkingAEApplyingDoingLesson 1 Concept: Kolbs Learning StylesDiverger:Imaginative AbilitySmall Group Discus

26、sionBroad InterestsConverger:Practical ApplicationTechnical IssuesIndependent Assimilator: Theoretical Models Abstract Concepts Research Oriented Accommodator: Hands-On Adaptable Intuitive Problem SolversLesson 1 Concept: Learning StyleExperiential Learning CycleCEExperiencingFeelingROProcessingWatc

27、hingACGeneralizationThinkingAEApplyingDoingAccommodatorDivergerAssimilatorConvergerLesson 1 Concept: Other StylesReflective / Impulsive“Windshield Wiper”Holistic / SerialistDependent / Independent Regardless of the perspective Learning Styles Vary!Lesson 1: Enabling Objective 1.3Knowledge: List the

28、five common learner characteristics and some of their attributes.Lesson 1 Concept: Learner CharacteristicsReservoir of ExperienceVolume and DiversityReadiness to LearnMotivation & WIIFMOrientation to LearningProblem-centeredSelf-ConceptRisk AssessmentDefense MechanismsAbility to LearnStyle and Proce

29、ssingYouthfulnessVS.WisdomLesson 1: ReviewReview Question 1: The objective within the learning process is?Review Question 2: List the four learning styles and an attribute of each?Review Question 3: List five learner characteristics. Lesson 2: Trainers & Adult LearnersLesson 2: ObjectivesTerminal Ob

30、jective: Identify and apply appropriate training styles for the training environment.Identify four instructional approachesDescribe three instructional stylesList the characteristics of learningDescribe the principles in learningIdentify the levels in learningLesson 2: Enabling Objective 2.1Knowledg

31、e: Identify the four instructional approaches and their characteristics.Lesson 2 Concept: “The ApproachSocialization Mentoring BEHAVIORISTCOGNITIVISTHUMANISTSOCIAL LEARNINGProcess viewChange in behaviorInternal mental process Comprehensive personal self-fulfillmentInteraction and observation within

32、a social settingLocus of controlStimuli in external environmentInternal cognitive structuringAffective & cognitive needsInteraction of person, behavior, & environmentPurpose of educationProduce behavioral change in desired direction Develop capacity and skills to learn betterBecome self-actualized,

33、autonomousModel new roles & behaviorInstructors roleArranges environment toelicit desired response Structures content of learning activityFacilitates development of whole personModels & guides new roles & behaviorsManifestation for the traineeBehavioral objectives Competency-basedSkill development C

34、ognitive development Learning & memory Learning how to learnAndragogy Self-directed learningSocial roles ASPECTINSTRUCTIONAL APPROACHLesson 2: Enabling Objective 2.2Knowledge: Describe three instructional styles and their characteristics.Lesson 2 Concept: Instructional StylesAuthoritarianDominates p

35、rocessOne-way information flowLimited participationDemocraticLearning is collaborativeTrainer & trainee promotes topicTwo-way information flowOpen participationLaissez-faireLittle directionDisorganizedTopic-at-hand Lesson 2: Enabling Objective 2.3Knowledge: List five characteristics of adult learnin

36、g.Lesson 2 Concept: P.E.M.A.S.PurposefulWIIFMExperienceKnow to UnknownTactile/Auditory/VisualMultifacetedProblem-centeredPsychomotorActiveDisplay behavior changeStylesPreference and orientationLesson 2: Enabling Objective 2.4Knowledge: List the six principles of adult learning.Lesson 2 Concept: R.E.

37、E.P.I.R.ReadinessEstablish purposeExerciseRepetitionEffectPleasant rewardsPrimacyFirst impressionsIntensityEngagingRecencySequencingLesson 2: Enabling Objective 2.5Knowledge: Identify the three domains of learning.Lesson 2 Concept: C.A.P.CognitiveKnowledgeAffectiveAttitudes and beliefsPsychomotorPhy

38、sical / Motor skillsLesson 2: ReviewReview Question 1: List the three instructional styles and a characteristic of each?Review Question 2: What are the five characteristics of adult learning?Review Question 3: List the six principles in adult learning and an attribute of each.Lesson 3: Presentation

39、SkillsLesson 3: ObjectivesTerminal Objective: Determine and apply presentation skills to ensure effective communications and successful training delivery.Develop and apply communications and presentation skillsDescribe the elements for a successful presentation Lesson 3: Enabling Objective 3.1Knowle

40、dge: Develop and apply communications and presentation skills.Skill: Develop and apply communications and presentation skills within the training environment.Exercise 3.1a: Why Bad Performance OccursList all the things you can think of that contribute to a poorly delivered presentation.Turn the list

41、 around create positive statements from the negative ones. You now have a list of some of the qualities a good presenter should have.Lesson 3 Concept: Presentation PreparationWHO is attending?HOW will I know they are learning?HOW do I get the message across?WHY should they learn this?WHERE am I doin

42、g this? WHEN am I doing this?WHAT do they need to learn?Lesson 3 Concept: Preparation (contd)The basic planThe beginning to excite and introduceThe delivery to inform and instructThe end to confirm and leave a lasting impressionOrTell them what youre going to sayTell themTell them what you told them

43、Lesson 3 Concept: “The Beginning”I gniteN eedT itleR angeO bjectiveINTROLesson 3 Concept: “The Beginning” (contd)Self-introductionGreetIdentifyQualifyTopicTimeSurprisesQuestionsLesson 3 Concept: Presentation “The Delivery”We remember only:90 % of what we say and do70 % of what we say50 % of what we

44、see and hear30 % of what we see20% of what we hear10% of what we readLesson 3 Concept: “Delivery Attitude” (contd)Your attitudeFirst impressions matterPeople associate attitude and appearance with quality of workLesson 3 Concept: “Posture & Delivery” (contd)Your posture: Feet: Hip to shoulder widthW

45、eight: Balanced, not rockingShoulders: Square to audienceArms: Use simple gestures in accordance with words(keeps attention and dissipates nervous energy)Movement: Move around the room with purposePocket: A hand in the pocket creates an informal style(But do not play with keys or coins)Lesson 3 Conc

46、ept: “The Delivery” (contd) Your eye contactWhereFocus on one individual at a timeHold until completed thought or phraseRandomize (3+ seconds)Keep body language consistentBenefitsOne-on-one communication simulationReduce anxietyConfident appearancePaceLesson 3 Concept: “Voice & Delivery” (contd) You

47、r voiceC learL oudA ssertiveP auseLesson 3 Concept: “Humor & Delivery” (contd)HumorAppropriate for the topic and NEVER offensiveNo humor about names, nationalities, etc.Stop using humor if your audience is unresponsiveAvoid joke-book humor; originality is bestGet your timing rightBe spontaneous - ta

48、ke advantage of the momentLesson 3 Concept: The EndSummarize the key points the objectivesMake your final closing statement in such a way that your message is driven home.Lesson 3: Enabling Objective 3.2Knowledge: Describe the elements for a successful presentation.Skill: Apply the elements for a su

49、ccessful presentation when delivering a training class.Lesson 3 Concept: Successful PresentationsYou understand the needs of your traineesYou know your subjectYou have planned your presentationYou have rehearsed properlyYou are confident in manner and styleYou have effective classroom management ski

50、llsLesson 3 Concept: Elements for SuccessTime management Practice Motivation Class climateLesson 3 Concept: TimingStart on timeBe consistent with timingTrack content periodicallyDevelop contingency plan if the class is running early or behindBe flexible, but pragmaticLesson 3 Concept: Classroom Clim

51、ateFirst impressions countHave course clearly identifiedHave your name prominently displayedUse trainees namesRefer to trainees ideas and examplesMaintain eye contactThank them for attention and participationLesson 3 Concept: MotivationBe positiveSet realistic goalsExample enthusiastic behaviorPract

52、ice makes “perfect”Lesson 3 Concept: PracticePRACTICE, PRACTICE, PRACTICEDo not be too formalAnticipate problems and have solutionsRelaxLesson 3 Concept: Making Training StickInterpersonal SkillsPatienceHumorSensitivityEnthusiasmAuditoryVisualKinestheticLesson 3: ReviewReview Question 1: What are so

53、me of the basic considerations when preparing for a course?Review Question 2: Which presentation approach assures that the trainee will retain the most information from a learning experience?Review Question 3: The most important and essential aspect when preparing to present a course is to?Lesson 4:

54、 Facilitation SkillsLesson 4: ObjectivesTerminal Objective: Develop facilitation skills to monitor trainees participation, obtain feedback, and improve performance in the classroom.List the common facilitation skills and their characteristicsDescribe the common facilitation situations Lesson 4: Enab

55、ling Objective 4.1Knowledge: List the four common facilitation skills and their characteristics.Lesson 4 Concept: Skill TypesAttendingObservingListeningQuestioningLesson 4 Concept: AttendingPresent yourself in a manner that shows your interests in the topic and the trainees.Build rapportCommunicate

56、trainee valueNote non-verbal behaviorsLesson 4 Concept: ObservingThis skill helps you assess how well the training is being received. Observe their body languageEvaluate and make the inferenceAdjust appropriatelyLesson 4 Concept: ListeningThis skill provides you the opportunity to verify the trainee

57、s understanding of the content.Listening also provides you the with the feedback on how the training is being received.Listen first for content and meaningParaphrase if necessary for clarificationObserve and use non-verbal cuesObserve and use verbal cuesLet them finishLesson 4 Concept: QuestionsQues

58、tions helps you determine:What the trainees already knowHow the training is being receivedEnable the trainees to assess their level of understandingThree skills associated with questions are:Asking questionsHandling trainee answers to questionsResponding to trainee questionsLesson 4 Concept: Questio

59、nsOpen vs. ClosedOpen questions are phrased for a response that might facilitate discussion. Class controls answers.Closed questions are phrased for a specific answer. The trainer controls answer.Overhead vs. DirectOverhead questions are asked to the class as a whole.Direct questions are asked for p

60、articipation or expert opinion.Lesson 4 Concept: Questioning TipsShould be developed when developing your contentShould be briefShould be at various difficulty levelsShould seek to involve all traineesShould always restate and point out positives from responsesLesson 4 Concept: Handling AnswersUse p