客房服务Room-ServicePPT课件(PPT 17页)

1、Unit 8 Room Service1-第1页，共17页。客房服务明确客人要求如有最低消费或服务费，应事先说明2第2页，共17页。词汇Fried Egg 煎荷包蛋Sunny-side Up 单面煎（蛋黄在上）Sunny-side Down 单面煎（蛋黄在下）Over-easy 双面煎（不熟）Over-hard 双面煎（熟）Boiled Egg 水煮蛋Soft Boiled Egg 水煮蛋（嫩）Hard Boiled Egg 水煮蛋（老）Scrambled Egg 炒鸡蛋Omelet 蛋卷（香港等地又叫“腌烈”） 3第3页，共17页。听力对话客房送餐1分钟4-第4页，共17页。重点句型Room

2、 service is available 24 hours.How would you like your steak?Medium rare 三分熟Medium 五分熟Medium well 七分熟well-done 全熟5第5页，共17页。重点句型听力客房送餐2分钟6-第6页，共17页。情境对话Miss Liu wants to have breakfast in her room 1878. Her order is a cup of coffee with sugar, one fried egg, one sandwiches and a glass of chilled appl

3、e juice. About 10 minutes later, the waiter sends the breakfast. 7第7页，共17页。重点句型听力其他客房服务8分钟8-第8页，共17页。情境对话Mr. White wants to know if it is possible to have an extra bed for his 9 years old son. The room attendant asks him to fill out a form and contracts with the Front Desk. It is $20 for extra bed p

4、er night. 9第9页，共17页。听力对话突发事件1分钟10-第10页，共17页。重点句型听力突发事件4分钟11-第11页，共17页。情境对话The toilet is clogged in Room 3120. The guest complains and is very angry. He doesnt accept repair. The hotel arranged another room for him. 12第12页，共17页。阅读理解Text A13-第13页，共17页。QuestionsWhat benefits can hotel get from room ser

5、vice?What is the difference between room service and food delivery?What is the difference between limited feature hotel and luxury hotel in room service?14第14页，共17页。阅读理解Text B 15-第15页，共17页。Questions- T or FAll hotels must display the number of stars.The room rate neednt be made public.Room service should be available 24 hours in hotels.There are en-suite bathrooms in all hotel rooms. Linen must be changed daily in luxury hotels.A colour televisio