统一通讯架构助力企业转型

1、统一通讯架构助力企业转型目 录 Agenda趋势: 企业统一通讯趋势挑战&机遇: 企业协作统一通讯建设重点协作架构: 企业统一通讯架构优势: 客户价值和回报趋势: 企业统一通讯趋势当下:OTO跨界融合企业创新，一切以沟通和服务为基础以客户为中心目标：为了提高企业效率而建设 一个没有边界的协同工作体验分支办公室总部办公室家里咖啡店客户机场合作伙伴语音信息IM/email会议视频 智能终端/移动用户任何人（领导层，员工，合作伙伴）任何地点（办公室，分支机构，家/酒店，移动中）任何方式（视频，语音，会议，文字，企业社交）任何设备（电脑，手机，视频终端，Tablet）呼叫中心语音及时通讯状态会议终端E

2、veryDeskEveryRoomEveryPocket统一的用户体验衡量标准：用户体验及使用效果是唯一标准IMPROVING CONVENTIONAL approaches ONLY PROVIDES INCREMENTAL GAINSPerformance Gain Opportunity个人工作效率“团队协作”目标200220122015协作的趋势：成功的关键是团队协作”在可预测性和不可预知的世界里，我们所处的紧张关系已经达到了一个临界点.” 进入企业协作元年The act of people working together to reach a common goal为达成共同目标而

3、一起协同工作Business Collaboration = Culture + Process + Technology商业协作 = 企业文化 + 业务流程 + 协作技术Collaboration协作挑战 & 机遇传统管理方式 不能满足现代化的协同工作我们现有的工具和流程只能应付办公室工作不能满足我们员工就想把事情做成但我们现状还是信息孤岛交流连接回访分享任何人任何设备PC移动TV文档信息目录电话视频全媒体协作任何地方任何人任何设备PC移动TV文档信息目录电话视频全媒体协作任何地方PC移动TV文档信息目录电话视频UCVideoOther Collab最差的用户体验和管理运维方式理想和现实有着

4、不可跨域的鸿沟用户体验 A用户体验 B用户体验 C场景一：找人难，交流难，效率低企业工具没有像个人通讯工作一样简单，好用企业中，设备间切换，位置切换，使用习惯切换找人难，沟通难，交流难，效率低，导致大家不愿意使用 个人 企业E-Mail社交网站IM/状态/通讯录场景一：找人难，交流难，效率低电话/视频/会议Office软件间切换设备间切换位置切换使用习惯切换找人难，沟通难，交流难场景二：受环境制约，孤立的用户体验空间利用率低下ONE WORKSPACE DESIGN AND LOW SPACE UTILIZATION交互性差LOW INTERACTION受限的移动服务LIMITED MOBIL

5、ITY固定位置ONE PERSON PER FIXED DESK场景三：时空受限，无法应对现代化工作环境和节奏通讯手段受到你所在的位置和设备所限制没有既安全又灵活的解决方案可以走出办公室移动终端普及化和利用，统一的管理视频会议室桌面电话桌面电脑软客户端团队开会电话联络通讯录IM聊天场景四：协作平台凌驾于业务之上，以设备为中心查找预约交流讨论共享反馈决策录像检索设备决定业务，不是从业务角度出发无法和业务，流程集成，协作是提高效率，但最后甚至影响效率客户体验极差，这也是目前为什么设备利用率低的原因场景五：系统硬件都是专业设备，维护麻烦，投资回报率低多套设备维护大部分都是专用设备，需专业知识这些设备

6、无法重复利用机房布置及空间浪费交流连接分享回访我们需要一个统一的协作平台，它能提供无缝的，高效的，最佳体验的协作利器什么是企业CEOCTO关心的?适应移动化趋势云服务，集中精力在本业加速变革快速扩张降低企业费用市场衍生新的协作需求跨网连接打破企业界限，B2B B2C Cloud全媒体平台所打破沟通界限，沟通方式由你决定以体验为中心,让协作更简单，安装,使用,维护视频无所不在，让视频融合在你的生活和工作中协作与业务流程的完美集成技术架构先进性,前瞻性，保障客户投资统一通讯架构设计思科协作组件Video EndpointsPersonalTelepresenceVideo TelephonyWin

7、dowsMac OS XiOSAndroidCisco Collaboration On-Premises ArchitectureCisco UnifiedCommunicationsManagerCisco PrimeCisco ExpresswayVPN-less Remote and Mobile AccessVideo InfrastructureCisco TelePresence VCS ControlCisco TelePresence ConductorCisco TMSCisco TelePresence ServerCisco H.323LyncBranch AIP WA

8、NBranch BCentralized Call ProcessingPSTNHeadquartersDeployment ModelsApplications(VMail, IVR, ICD, .)CUCMClusterGatekeeperGKApplicationsCUCMClusterApplicationsCUCMClusterDistributed Call ProcessingSingle SiteIISingle Site: OverviewCUCM, Applications and DSP Resources at same physical locationSupport

9、s up to 30,000 IP Phones per clusterMultiple clusters can be interconnected via Inter-ClustertrunksPSTN used for all external callsPSTNApplications(VMail, IVR, ICD, .)CUCMClusterCentralized Call Processing: OverviewCUCM at central siteApplications and DSP resources can be centralized or distributedS

10、upports up to 30,000 IP phones per clusterCall admission control (limit number of calls per site)Survivable Remote Site Telephony for remote branchesPSTNIP WANApplications(VMail, IVR, ICD, .)HeadquartersBranch ABranch BCUCMClusterSRST-enabledrouterAudio CallHD Multipoint Video CallVideo RecordingUNI

11、FIED CALL CONTROL ARCHITECTUREVCS moves from stand alone video call control to the Unified Call Control with Communications Manager for the IRSEX-90VCS-ControlMS Lync w/CUCI TelePresenceStd VTC UnitContentServerCodian MCUAvaya SMAvaya PhonesLync ClientVideo & Desktop (Audio & Video) Call Control3rd

12、Party VoiceKey points:Only option that is 100% standards basedProven track record with numerous reference customersCall admission controlFull Voice/Video integrationSingle number for each user for Voice and video (positive user experience) Proven Scalability for Tens of thousands of users Standards

13、based mobility strategyIndustry leading solutionUnified Call ControlCisco Video TelephonyCall FlowsPartitionsHospital_1-Internal-PTHospital_2-Internal-PTRemote_1-Internal-PTHospital_1-PSTN-PTHospital_2-PSTN-PTRemote_1-PSTN-PTCalling Search SpacesHospital_1-Phone-CSS Hospital_1-Internal-PT Hospital_1

14、-PSTN-PTHospital_2-Phone-CSS Hospital_2-Internal-PT Hospital_2-PSTN-PTRemote_1-Phone-CSS Remote_1-Internal-PT Remote_1-PSTN-PTHospital_1-Gateway-CSS Hospital_1-Internal-PTHospital_2-Gateway-CSS Hospital_2-Internal-PTRemote_1-Gateway-CSS Remote_1-Internal-PTPatterns / DNs1001 Hospital_1-Internal-PT20

15、01 Hospital_1-Internal-PT1001 Hospital_2-Internal-PT3001 Hospital_2-Internal-PT1001 Remote_1-Internal-PT4001 Remote_1-Internal-PT9.2-9XXXXXX Hospital_1-PSTN-PT9.2-9XX2-9XXXXXX Hospital_1-PSTN-PT9.12-9XX2-9XXXXXX Hospital_1-PSTN-PT9.2-9XXXXXX Hospital_2-PSTN-PT9.2-9XX2-9XXXXXX Hospital_2-PSTN-PT9.12-

16、9XX2-9XXXXXX Hospital_2-PSTN-PT9.2-9XXXXXX Remote_1-PSTN-PT9.2-9XX2-9XXXXXX Remote_1-PSTN-PT9.12-9XX2-9XXXXXX Remote_1-PSTN-PT260-555-XXXX260-666-XXXX260-444-XXXX260-444-55559-260-666-1001260-666-10011001Hospital_2-Gateway-CSS Hospital_2-Internal-PTHospital_1-Phone-CSS Hospital_1-PSTN-PT4-Digit Dial

17、 Plan Inter-site CallPartitionsHospital_1-Internal-PTHospital_2-Internal-PTRemote_1-Internal-PTHospital_1-PSTN-PTHospital_2-PSTN-PTRemote_1-PSTN-PTCalling Search SpacesHospital_1-Phone-CSS Hospital_1-Internal-PT Hospital_1-PSTN-PTHospital_2-Phone-CSS Hospital_2-Internal-PT Hospital_2-PSTN-PTRemote_1

18、-Phone-CSS Remote_1-Internal-PT Remote_1-PSTN-PTHospital_1-Gateway-CSS Hospital_1-Internal-PTHospital_2-Gateway-CSS Hospital_2-Internal-PTRemote_1-Gateway-CSS Remote_1-Internal-PTPatterns / DNs1001 Hospital_1-Internal-PT2001 Hospital_1-Internal-PT1001 Hospital_2-Internal-PT3001 Hospital_2-Internal-P

19、T1001 Remote_1-Internal-PT4001 Remote_1-Internal-PT9.2-9XXXXXX Hospital_1-PSTN-PT9.2-9XX2-9XXXXXX Hospital_1-PSTN-PT9.12-9XX2-9XXXXXX Hospital_1-PSTN-PT9.2-9XXXXXX Hospital_2-PSTN-PT9.2-9XX2-9XXXXXX Hospital_2-PSTN-PT9.12-9XX2-9XXXXXX Hospital_2-PSTN-PT9.2-9XXXXXX Remote_1-PSTN-PT9.2-9XX2-9XXXXXX Re

20、mote_1-PSTN-PT9.12-9XX2-9XXXXXX Remote_1-PSTN-PT260-555-1001260-555-XXXX260-666-XXXX260-444-XXXX1001Hospital_1-Gateway-CSS Hospital_1-Internal-PT4-Digit Dial Plan Inbound CallPartitionsHospital_1-Internal-PTHospital_2-Internal-PTRemote_1-Internal-PTHospital_1-PSTN-PTHospital_2-PSTN-PTRemote_1-PSTN-P

21、TCalling Search SpacesHospital_1-Phone-CSS Hospital_1-Internal-PT Hospital_1-PSTN-PTHospital_2-Phone-CSS Hospital_2-Internal-PT Hospital_2-PSTN-PTRemote_1-Phone-CSS Remote_1-Internal-PT Remote_1-PSTN-PTHospital_1-Gateway-CSS Hospital_1-Internal-PTHospital_2-Gateway-CSS Hospital_2-Internal-PTRemote_1

22、-Gateway-CSS Remote_1-Internal-PTPatterns / DNs1001 Hospital_1-Internal-PT2001 Hospital_1-Internal-PT1001 Hospital_2-Internal-PT3001 Hospital_2-Internal-PT1001 Remote_1-Internal-PT4001 Remote_1-Internal-PT9.2-9XXXXXX Hospital_1-PSTN-PT9.2-9XX2-9XXXXXX Hospital_1-PSTN-PT9.12-9XX2-9XXXXXX Hospital_1-P

23、STN-PT9.2-9XXXXXX Hospital_2-PSTN-PT9.2-9XX2-9XXXXXX Hospital_2-PSTN-PT9.12-9XX2-9XXXXXX Hospital_2-PSTN-PT9.2-9XXXXXX Remote_1-PSTN-PT9.2-9XX2-9XXXXXX Remote_1-PSTN-PT9.12-9XX2-9XXXXXX Remote_1-PSTN-PT260-555-XXXX260-666-XXXX260-444-XXXX260-444-55559-260-444-5555260-444-5555Hospital_1-Phone-CSS Hos

24、pital_1-PSTN-PT4-Digit Dial Plan Call Back from Call HistoryPartitionsInternal-PTCalling Search SpacesHospital_1-Phone-CSS Internal-PT Global-PSTN-PTHospital_2-Phone-CSS Internal-PT Global-PSTN-PTRemote_1-Phone-CSS Internal-PT Global-PSTN-PTHospital_1-Gateway-CSS Internal-PTHospital_2-Gateway-CSS In

25、ternal-PTRemote_1-Gateway-CSS Internal-PTPatterns / DNs2605551001 Internal-PT2605552001 Internal-PT2606661001 Internal-PT2606663001 Internal-PT2604441001 Internal-PT2604444001 Internal-PT9.2-9XXXXXX Global-PSTN-PT9.2-9XX2-9XXXXXX Global-PSTN-PT9.12-9XX2-9XXXXXX Global-PSTN-PT260-555-XXXX260-666-XXXX

26、260-444-XXXX260-444-5555260-666-1001Hospital_1-Phone-CSS Internal-PT10-Digit Dial Plan Inter-site CallPartitionsInternal-PTCalling Search SpacesHospital_1-Phone-CSS Internal-PT Global-PSTN-PTHospital_2-Phone-CSS Internal-PT Global-PSTN-PTRemote_1-Phone-CSS Internal-PT Global-PSTN-PTHospital_1-Gatewa

27、y-CSS Internal-PTHospital_2-Gateway-CSS Internal-PTRemote_1-Gateway-CSS Internal-PTPatterns / DNs2605551001 Internal-PT2605552001 Internal-PT2606661001 Internal-PT2606663001 Internal-PT2604441001 Internal-PT2604444001 Internal-PT9.2-9XXXXXX Global-PSTN-PT9.2-9XX2-9XXXXXX Global-PSTN-PT9.12-9XX2-9XXX

28、XXX Global-PSTN-PT260-555-XXXX260-666-XXXX260-444-XXXX260-444-5555260-555-1001Hospital_1-Gateway-CSS Internal-PT10-Digit Dial Plan Inbound CallPartitionsInternal-PTCalling Search SpacesHospital_1-Phone-CSS Internal-PT Global-PSTN-PTHospital_2-Phone-CSS Internal-PT Global-PSTN-PTRemote_1-Phone-CSS In

29、ternal-PT Global-PSTN-PTHospital_1-Gateway-CSS Internal-PTHospital_2-Gateway-CSS Internal-PTRemote_1-Gateway-CSS Internal-PTPatterns / DNs2605551001 Internal-PT2605552001 Internal-PT2606661001 Internal-PT2606663001 Internal-PT2604441001 Internal-PT2604444001 Internal-PT9.2-9XXXXXX Global-PSTN-PT9.2-

30、9XX2-9XXXXXX Global-PSTN-PT9.12-9XX2-9XXXXXX Global-PSTN-PT260-555-XXXX260-666-XXXX260-444-XXXX260-444-5555260-444-5555Hospital_1-Phone-CSS Global-PSTN-PT10-Digit Dial Plan Call Back from Call HistoryCallControlRemote SitesCentralSiteOn-premiseUC ServicesMPLSVPNCloud ServicesManagedWANInternetSoftwa

31、reClientsHW EndpointsDMVPNFixed, hardware endpointsManaged networksMobile, software endpointsUnmanaged networks集中式部署模式Call ControlRemote SitesCentralSiteOn-premiseUC ServicesMPLSVPNCloud ServicesManagedWANInternetDMVPNB2BB2CHome/Mobile UsersQoS-capable集中式部署模式HeadquartersBranch APSTNIP WANGatekeeperA

32、pplications(VMail, IVR, ICD, .)CUCMClusterGKApplicationsCUCMClusterBranch BApplicationsCUCMCluster分布式部署模式Central SiteCluster 1ICT-SMEHub_NoneLocation F- 80 kbpsLocation B- 80 kbpsBranch 1Cluster 1Branch 2Cluster 2SMECluster 1 Locations CAC80k Deduction forLocation BCluster 2 Locations CAC80k Deducti

33、on forLocation FWANICT-CL1Hub_NoneCentral SiteCluster 2ICT-CL2Hub_NoneICT-SMEHub_NoneSIP TrunkCall SignalingLocation AssociationMedia基于SME对企业级分布式部署模式SAF企业级分布式部署模式SAF-enabledIP NetworkPSTN GWUCMEUCMECUBECUBEUCMUCMPBXPBXUCMEPBXPSTN GWUCMAdvertiseConsume自动布署SIP路由指向到呼叫控制，SBC，网关。在路由器的IOS，Call Manager，SME

34、，CUBE和网关中内置SAF。通过SME提供自动布署，全网冗余的SIP路由。传统PBX的拨号区间也可以发布到SAP网络中。SME全路由提供了集中计费，集中策略和应用整合。UCM-SMEService Type:Unified CommunicationsSub-service:Call Control DiscoveryNew YorkCall Control Discovery (CCD)发布DN范围DN Pattern“to DID” ruleIP addressProtocol8408XXXX4:+1408555SIP8415XXXX4:+1415777SIP8949XXXX4:+194

35、9222SIPNew York CME路由表San JoseSan FranciscoIrvine动态路由云PSTN8408XXXX8415XXXX8949XXXX8212XXXXIP address: Protocol: SIPDN Patterns:8408XXXX 4:+1408555,8415XXXX 4:+1415777,8949XXXX 4:+1949222服务发布New YorkCall Control Discovery (CCD)获取DN范围DN Pattern“to DID” ruleIP addressProtocol8212XXXX4:+1212444SIPSan Jo

36、se CUCM 路由表San JosePSTN8408XXXX8212XXXXIP address: Protocol: SIPDN Patterns:8212XXXX 4:+1212444服务发布San FranciscoIrvine8415XXXX8949XXXX动态路由云San FranciscoIrvine8415XXXX8949XXXXLondon8442XXXXDN Pattern“to DID” ruleIP addressProtocol8408XXXX+1408555 /4SIP8415XXXX+1415777 /4SIP8949XXXX+1949222 /4SIPDN Pa

37、ttern“to DID” ruleIP addressProtocol8212XXXX+1212444 /4SIPNew YorkCall Control Discovery (CCD)动态路由San Jose CUCM Routing TableNew York CME Routing TableSan JosePSTN8408XXXX8212XXXXCall 84421000DN Pattern“to DID” ruleIP addressProtocol8212XXXX4:+1212444SIP8442XXXX4:+442077111H.323DN Pattern“to DID” ru

38、leIP addressProtocol8408XXXX4:+1408555SIP8415XXXX4:+1415777SIP8949XXXX4:+1949222SIP8442XXXX4:+442077111H.323动态路由云San FranciscoIrvine8415XXXX8949XXXXLondon8442XXXXChicagoCall Control Discovery (CCD)第三方 IP PBX 集成San Jose CUCM Routing TableChicago CUBERouting TableSan JosePSTN8408XXXX8312XXXXDN Pattern

39、“to DID” ruleIP addressProtocol8408XXXX4:+1408555SIP8415XXXX4:+1415777SIP8949XXXX4:+1949222SIP8442XXXX4:+442077111H.323DN Pattern“to DID” ruleIP addressProtocol8442XXXX4:+442077111H.3238312XXXX4:+1312888SIP3rd PartyIP PBXH.323SIPCall 84156789CUBEIP address: Protocol: SIPDN Patterns:8312XXXX 4:+13128

40、88Static dial peerfor destination8312XXXX动态路由云San FranciscoIrvine8415XXXX8949XXXXLondon8442XXXXBostonCall Control Discovery (CCD)第三方 TDM PBX 集成San Jose CUCM Routing TableBoston Gateway Routing TableSan JosePSTN8408XXXX8617XXXDN Pattern“to DID” ruleIP addressProtocol8408XXXX4:+1408555SIP8415XXXX4:+14

41、15777SIP8949XXXX4:+1949222SIP8442XXXX4:+442077111H.323DN Pattern“to DID” ruleIP addressProtocol8442XXXX4:+442077111H.3238617XXXX4:+1617999SIP3rd PartyTDM PBXTDMCall 84156789Cisco IOSGatewayStatic dial peerfor destination8617XXXX动态路由云革命性的意义从呼叫控制器对等到网络对等。从基于网络的语音组网架构到语音组网架构就是网络架构。从集中布署方式到分布式布署方式。从单个解决

42、方案到通用式框架。核心的关键信令和媒体流分开呼叫控制和媒体资源分开业务应用和控制分开支持最多80,000用户可靠性：多级别，多层次系统级冗余，负载均衡机制支持集中部署和分布式部署模式支持语音，视频，及时通讯，提供服务级API内置网络管理，网络优化，网络感知等功能，配合网络实现更好的用户体验最高等级的安全性打破沟通渠道的基础：Cisco Unified CommunicationsIM / PresenceVideoVoiceContent Sharing协作的心脏 The Heart of Cisco CollaborationCLOUDON PREMISESHYBRIDUnified Com

43、munications打破企业界限的门户：Cisco Collaboration Edge3rd party businessesTeleworkersMobile workersConsumersTDM or IP PBXAnalog devicesBranch officesCollaboration Edge安全防火墙穿越并发控制Session Border Control语音网关分支自存活云服务连接ON-PREMISES OR CLOUD CISCO UCInternet, PSTN, IP PSTNWANInternet当今企业需要打破企业边界，可实现任何地方，任何方式，任何终端的协

44、作，以及企业和企业间的合作模式7821881188317841885178618861Award Winning & Refreshed Endpoint Portfolio 8845业务集成Integration Cisco Collaboration API开放性：全系列提供API简单性：提供高级API，降低开发难度层次性：提供不同级别，不同Level的接口免费应有尽有，/collaboration协作API：移动应用嵌入神器 Cisco Remote Expert MobileWebRTC basedIn-app voice, videoMobile apps, websitesEnte

45、rprise SIP integrationLive online assistanceApp screen shareCo-browse, remote app controlAnnotationFile pushContext passing to CCRE Mobile Client SDKRE Mobile Expert AssistAdvance IntegrationsObserve & relay contextIVR bypassCall back, analyticsVisual IVR, CC data display in apps1.Onmichannel核心组件2.跨

46、平台，支持Windows，Mac，IOS，Android3.多功能，语音，视频，IM，桌面共享，推送，互动4.提供开发接口，实现和业务的无缝集成5.思科唯一一个按照并发计算license 的产品，降低成本Cisco Remote Expert Mobile（REM）客户定制APP界面在线视频咨询桌面/白板共享及互动文件及网页推送REM Localization and Customization 移动业务集成客户定制APP界面在线视频咨询桌面/白板共享及互动文件及网页推送REM Localization and Customization 远程在线虚拟咨询 REM和智能机器人的集成未来将步入云

47、时代Go to Cloud TPaaSHCSWebExVMR HCS/TPaaS/WebExCMR一个连接任何天下的协作IntercloudPrivateCloudCisco Collaboration CloudProviderCloudsFUSIONBest Effort Experience Adaptive codecs and resiliency algorithmsPublic InternetNetworksUCS | DCS Collaboration ApplicationsApplicationvirtualizationand datacenter integratio

48、nPremium Experience Automatic network provisioning QoS and traffic flowsCorporate NetworkIntelligentWANUnifiedAccessCiscoEndpointsSECURITYSECURITYBEFOREAFTERDURING2015 思科收购TropoWebEx Classic这仅仅是为数字时代到来做准备的开始合作是为更好的迎接PaaS时代到临心有多大，舞台就有多大Ciscapple Cisco Apple合作对用户的优势终端设计优势加强，企业定制终端使用体验优势打通沟通壁垒：Cisco协作

49、+Apple云互联，开放思科协作应用原生态潜入Apple终端合作：更快，更紧密，更深入总结Summarize创新协作：客户价值体现Work You Way简单一致体验移动控制 + 应用 + 调度Could ConnectB2C/O2O标准化开放&互联统一运维创新服务创新平台创新体验 协作平台Cisco CSRConverge产品覆盖Voice, Video, & DataSimplify产品整合Collaboration InfrastructureEnable产品进化 Simple & Seamless Experiences2005FUTURE2015AGILITYEFFICIENCY我们

50、在这里 未来 思科Accelerate云协作Innovation with Hybrid CloudsDigitize数字化商务时代Your BusinessPaaS优势及对客户价值市场领导者技术领导者 思科Leading the Industry with our Customers思科与客户一起引领企业协作发展of Fortune 500 use Cisco Collaboration95%财富500强企业使用思科协作95% Cisco IP Phones6500万部思科IP电话在工作65 millionCisco WebEx minutes per month每个月23亿分钟网络媒体会议

51、在思科平台上召开2.3 billionCisco customers20万思科协作用户200,000Cisco TelePresence Endpoints100万个思考网真终端1 millionCisco Contact Center agents330万个呼叫中心坐席在7*24运行3.3 millionCisco Jabber seats140万Jabber智能终端每天在线1.4 million 思科IP通信系统架构呼叫控制和管理功能模块TDM话音交换功能模块中继模块用户模块公共电话网PSTN传统PBX系统架构传统电话公共电话网PSTN传统电话呼叫控制CallManagerIP 语音交换C

52、atalyst 2960语音网关Cisco 2911模拟网关 VG224架构角度降低Cost：基于IP的系统线路角度降低Cost：基于IP的系统目录PC移动TV文档信息电话视频BE6K8 HD PortsUp to 30 TP ServerTP ServerVirtualizationTP ExperienceTranscodingConductorResource PoolRedundancyCMRStandardPrimeProvisioningAssuranceAnalyticsLDAP/UDS100 Concurrent Calls1000 VM/UM Users1000 IM&P U

53、sers1000 Users UCMRegistrationCall ControlAdmission CtrlBandwidth CtrlMessagingEnterprise-gradeMultimediaStandard and OpenFederationDirectoryCorperate/PizzaGuyUDSURL DialingCUPNetwork-basedTelephony/CalendarMultiple ClientFederationVCSH.323IPv6Media3rd Party100 Traversal & 100 non-Traversal Expressw

54、aySecure TraversalSession-basedIntelligent RoutingB2B/B2C1 HD PortCaptureTCSUCCXIntegrated outbound, email, web chat, social media100 SeatsUC App设备角度降低Cost：虚拟化，复用虚拟平台 统一通信UCM、CUC、IM/P等。会议协作边缘客户协作系统管理简单部署UCS服务器虚拟化技术高效扩展统一联网统一计算统一管理客户价值体现 简化部署管理降低cost满足企业增长需求提高企业系统可靠性及灾备恢复能力云连接设备角度降低Cost：虚拟化，复用用户侧互连控制

55、 CUCM汇聚 CUCM SME (Optional)干线侧互连网关Edge因特网PSTN 公网E1设备费用优势：All In One语音网关Medianet通信视频协作视频内容创作视频提供丰富的用户体验，同时降低总所有成本自动配置视频终端规划网络容量优化视频及关键业务流量主动验证网络视频质量客户价值体现 提高满意度运维自动化提升企业效率运维角度降低Cost：简单，快速，自动应用角度降低Cost：多渠道，零成本协作体验的基础提供可靠不间断的企业通信体验Cisco Unified Communications Manager可扩展性 每个群集多达 40,000 个用户且每个大群集 80,000

56、个用户可用性 多种级别的服务器冗余和生存性集中式或分布式呼叫处理集成服务安全协作无边界- Any Device , Any One , Any Channel远程协作接入B2B云服务 C2B网关与互通互联一致体验，移动知识型工作者、管理人员、经理和高管其他易于使用的功能：适用于自带设备 (BYOD) 的 Cisco Intelligent Proximity从手机线路导入联系人和呼叫历史在活动语音和视频呼叫过程中，在智能电话和平板电脑上迁移音频路径从 USB 端口为智能电话和平板电脑充电借助更轻松的访问提高响应速度和工作效率可选按键扩展模块108 个附加线路/功能按键，适用于管理人员、经理和高

57、管不一样的IP话机体验转变您的桌面 Desk Space TransformationCollaborative Desk SpaceTraditional Desk SpaceCisco VS Huawei：不在一个LevelCisco VS Huawei 12354786语音，视频非统一架构注意华为 license价格IP话机非原厂研发，OEM产品移动软终端，伤害加倍产品线更新换代，反复无常，目前产品线单一桌面视频是短板视频互通存隐患VPN Less 功能 与运营商虚拟网的比较虚拟网的优势就是建设架构，最大的劣势就是其只能实现最基本呼叫功能虚拟网把一次性建设费用变成分期付款的模式虚拟网不会

58、有任何企业特性，不会有除了呼叫以外的任何功能用户体验差距不符合跨国，跨区域的大型企业部署of Fortune 500 use Cisco Collaboration95% Cisco IP phones72MCisco WebEx minutes per month3BCisco Collaboration customers200,000Cisco TelePresence endpoints2MCisco Contact Center agents 3.3MCisco Jabber seats26M客户的选择 思科Enterprise File Synch/ShareEnterprise

59、Video StreamingEnterprise Social/TeamingEnterprise ContentManagementVoice$21BSource: Frost & Sullivan, DMG, Gartner, Infonetics, Synergy, Wainhouse, Cisco GMVNote: Bubble size equates to CY19 TAM. For more details on Cisco GMV, see here.Enterprise EmailContact CenterInfrastructureEnterprise IM/Prese

60、nceTelepresenceEndpointsTelepresenceInfrastructureUC EndpointsUC InfrastructureWeb/Audio Conf.Voice GatewayContact Center$3BMessaging$9BContent Share$15B Audio/Web VideoConferencing$11BHosted Contact Center ServicesHosted UC/PBXServicesHosted Web Conf. ServicesHosted TelepresenceServicesHosted Audio