南开大学22年春学期《客房部运营与管理（一）（二）（EI双语）》在线作业

1、-本页为预览页PAGE14-本页为预览页-本页为预览页22春学期（高起本1709-1803、全层次1809-2103）客房部运营与管理（一）（二）（EI双语）在线作业-00001第1题. 对客房进行检查时,通常采用 ( ) 的方法看客房处是否有灰尘。选项A：看选项B：摸选项C：试选项D：嗅参考答案：B第2题. ( )indicate how often items on inventory lists are to be cleaned or maintained.选项A：Recycled Inventory list选项B：Frequency schedules选项C：Job list选项D

2、：Non- of them参考答案：B第3题. 公共洗手间的全面清洗工作常在( )进行?选项A：早上选项B：中午选项C：下午选项D：夜间参考答案：D第4题. 劳动生产率高可能意味着( )选项A：工作日产出数量多选项B：工作日生产质量一般选项C：客人潜在投诉多选项D：以上全包括参考答案：A第5题. 下列岗位不受客房部日常业务量影响的为( )选项A：楼层服务员选项B：日班主管选项C：办公室职员选项D：以上全不对参考答案：C第6题. Communication between housekeeping and engineering should be efficient so that most(

3、 )repairs can be handled while the room attendant is cleaning the guest room.选项A：Major选项B：Minor选项C：Important选项D：Efficient参考答案：B第7题. The room status report sometimes called( )选项A：Room status list选项B：Room status sheet选项C：Housekeeping status report选项D：Housekeeping report参考答案：D第8题. 高温消毒属于( )。选项A：物理消毒选项B

4、：化学消毒选项C：生物消毒选项D：以上都不对参考答案：A第9题. ( )是布件织物的质量标志之一。选项A：颜色质量选项B：耐洗次数选项C：规格尺寸选项D：厚薄程度参考答案：B第10题. The room status report sometimes called ( )选项A：Room status list选项B：Room status sheet选项C：Housekeeping status report选项D：Housekeeping report参考答案：D第11题. 客房部发生工作事故为主要原因是( )选项A：劳动密集型部门选项B：人员多选项C：体力工作与设备选项D：年龄多样,不易

5、管理参考答案：C第12题. Which type of keys can open single guestroom and in some cases also provide access to locked area such as the pool or gymnasium. ( )选项A：Emergency keys选项B：Master keys选项C：Storerooms keys选项D：Guest rooms key参考答案：D第13题. PH值中7为 ( )。选项A：酸性选项B：中性选项C：碱性选项D：以上全错参考答案：B第14题. 100间客房劳动生产率为30分钟清洁一间房,

6、在开房率80%的情况下要多少小时完成( )选项A：40选项B：30选项C：20选项D：80参考答案：A第15题. 下面哪项服务在客房服务中是收费服务 ( )选项A：婴儿床服务选项B：擦鞋服务选项C：开夜床服务选项D：洗衣服务参考答案：D第16题. How should you store your equipment ( )选项A：In the same place each time选项B：According to manufacturer instructions选项C：Neatly and safely选项D：Out of the way选项E：Similar item together

7、参考答案：A,B,C,D,E第17题. How to reduce guest theft ( )选项A：Keep count of number of towels placed in the room and record any extra towels requested by guest选项B：Housekeeping attendant to keep count of room inventory and report missing items immediately选项C：Have hotel logo items available for purchase.选项D：D.

8、Use minimal number of monogrammed items to prevent guests who are looking for hotel souvenirs to take.参考答案：A,B,C,D第18题. Recycled inventories are those items that have limited useful lives but that are used over and over again in housekeeping operations. ( )选项A：Linens选项B：Uniforms选项C：Guest loan items选

9、项D：Keys参考答案：A,B,C,D第19题. What are Public Areas ( )选项A：The foyer选项B：Bars选项C：Restaurants选项D：Guestrooms选项E：Lifts and stairwells参考答案：A,B,C,E第20题. Non-Inventories include ( )选项A：Soap选项B：Comb选项C：Bath powder选项D：Shampoo参考答案：A,B,C,D第21题. 客房的浴用织物包括( )选项A：浴巾选项B：地巾选项C：方巾选项D：条巾参考答案：A,B,C,D第22题. How to reduce emp

10、loyee Theft. ( )选项A：Management must set standards and act as role model选项B：Employee handbook should spell out the consequences of steeling hotel property选项C：Rules must be enforced选项D：Screen all applicants before making job offer. This includes background check for any criminal conviction参考答案：A,B,C,D

11、第23题. Who are allowed in a guestroom. ( )选项A：The guest (s)选项B：The visitors of guest(s)选项C：On-duty employees who are performing their jobs in the authorized area选项D：Hotel AM参考答案：A,B,C第24题. 客房部中不受饭店开房率水平的变化与影响的岗位包括 ()选项A：客房部经理选项B：楼层客房服务员选项C：日班主管选项D：日班办公室职员参考答案：A,C,D第25题. The traditional butler service

12、 is a very personalized service offered to certain guests in some five star hotels. The butler is likely to ( )选项A：Unpack and repack guest luggage选项B：Arrange laundry and mending services选项C：Iron the newspaper选项D：Shine shoes选项E：Maintain the guest room参考答案：A,B,C,D,E第26题. In houdekeeping department, wh

13、at item can be recycled. ( )选项A：Water选项B：Plastic选项C：Aluminum选项D：Paper/cardboard参考答案：B,C,D第27题. The primary functions of housekeeping department includes ( )选项A：Cleaning guest rooms选项B：Cleaning PA选项C：Establish and maintain cleaning standards选项D：Selling guestrooms参考答案：A,B,C第28题. 客房部员工在工作中,隐藏在你身边潜在的危险状

14、况包括 ( )选项A：湿滑的地板选项B：不正确的提举重物的方法选项C：不带手套刷马桶选项D：使用比较矮的梯子取物选项E：不关吸尘器就拔掉插座参考答案：A,B,C,D,E第29题. Brushing can remove ( )from fabrics. ( )选项A：Dust选项B：Particles选项C：Soil选项D：Water参考答案：A,B第30题. Contaminated rubbish means any rubbish that has the potential to cause you harm, such as: ( )选项A：Surgical dressings选项B

15、：Used condoms选项C：Used sanitary napkins选项D：Syringes参考答案：A,B,C,D第31题. 通常客房服务员可以越级上报工作中遇到的问题。选项A：对选项B：错参考答案：B第32题. An acid detergent is used to remove certain stains such as lime build up in toilets. Acid detergents can be very harmful (they are corrosive) if used incorrectly.选项A：对选项B：错参考答案：A第33题. The

16、hotels statement of income shows only summary info.选项A：对选项B：错参考答案：A第34题. “干净房”(On-Change)是指为迎接下一位宾客,客房正在打扫过程中的房态。选项A：对选项B：错参考答案：B第35题. Neutral cleaner means all-purpose cleaner for light cleaning duties.选项A：对选项B：错参考答案：A第36题. Different surfaces require different chemicals and techniques to achieve a

17、high cleaning standard.选项A：对选项B：错参考答案：A第37题. Cleaning upholstery is not a cleaning tasks that housekeeping may perform in dining room选项A：对选项B：错参考答案：B第38题. A guest supply is any item that is conducive to the guests material comfort and convenience.选项A：对选项B：错参考答案：A第39题. When you are cleaning the guest

18、room, Never leave the room unattended with the door open.选项A：对选项B：错参考答案：A第40题. When cleaning guestroom, room attendants should always keep the door close and park the cart in front of the entrance to block access from outside.选项A：对选项B：错参考答案：B第41题. The safety stock level refers to the number of purch

19、ase units that must always be on hand to operate smoothly in the event of emergency, spoilage, unexpected delays in delivery etc.选项A：对选项B：错参考答案：A第42题. 所谓的操作标准就是客房部对员工清洁质量的标准。选项A：对选项B：错参考答案：A第43题. Public areas are those parts of the hotel to which the public has access.选项A：对选项B：错参考答案：A第44题. 饭店应该培训员工在火灾发生时一定要与义务消防员正确指挥客人疏散,沿着正确的路径采用正确的姿势有秩序地逃生。选项A：对选项B：错参考答案：A第45题. The speci