酒店专用术语

1、HotelTerminology(RoomsDivision)酒店专用术语AccountingDepartment财务部accountsreceivable应收adjoiningroom(ref.connectingroom)相邻房（参.连通房）adaptor转换插头advancebooking预订advancedeposit预订金advertisingandpromotion广告及促销affiliatedhotel联号酒店airconditioner空调机airconditioning空调airport机场A-La-Carte零点allowance(eg.mealallowance)特惠(例

2、.餐费标准)aluminumstrip铝条AmericanExpress(creditcard)美国运通卡Americanplan(=FullPension=BedandBoard)美式计价（房费包三餐）antenna天线anti-slippymat防滑垫apartment公寓areacode地区代码armchair扶手椅arrivaltime(=ETA)抵达时间（=预抵时间）ashtray烟灰缸AttendanceRecordBook考勤本Auditor审计员availability可卖房，可能性availablerooms可卖房averagelengthofstay平均住店天数averag

3、eroomrate(ARR)平均房价babycot婴儿床backofthehouse(frontofthehouse)后台（反。前台）back-to-back高周转baggage(=luggage)行李ballpen(blue/red)圆珠笔（兰/红）balustrade栏杆banquet,banqueting宴会bathmat(ref.floormat)浴垫（参。脚垫）bathrobe浴袍bathroomamenities浴室用品bathtowel浴巾bathtub浴缸bathtubstopper浴缸下水盖basin面盆bedroom卧室bedpad床垫bedleg床腿bedcover(be

4、dspread)床罩bed-headboard床头板bedsheet床单bedsidetable床头柜bill帐单bookbindingmachine书籍装订机biscuit饼干blacklist黑blanket毛毯blanketreservation整段订房blockroom预留房booking预定bodylotion护肤露bottleopener瓶起子开瓶器boxfile自由夹Manilafile手风琴式文件夹boxspring床架breakfast早餐briefcase手提箱brochure小册子broom扫帚brunch早午餐bucket桶buffet自助餐BulletinBoard(

5、SignBoard)公告板（参。标致牌）BusinessCenter(BC)商务中心cancellation(CXL)取消预定calculator计算器carpet地毯cash现金cashondeparture离店时现付CashierDesk收银台ceiling天花ceilinglight顶灯chair(ref.Stool,sofa,bench)椅子（参。凳子，沙发，长凳）change(ref.exchange,replace,replenish,alter,update)改变，零钱（参。兑换，替换，补充，转换）charge(ref.fee)收费charterfight包机check检查，帐单

6、check-intime入住时间check-outtime离店时间Chineseteacup中式茶杯chocolate巧克力cityledger挂帐clip夹子clock钟clipboard夹板closeddate无房日closet衣柜(ref.Wardrobe)（参。Wardrobe）clothesbrush衣刷coatbrush衣刷Coca-cola可口可乐cocktail鸡尾酒coffeesachet袋咖啡CoffeeShop咖啡厅coffeetable咖啡桌collectcall受付（ref.Persontoperson）conditioner护发素comb梳子CommercialHo

7、tel商务酒店commission雇金compendium文具夹complaint投诉complimentary(COMP)免费computer(software/hardware)电脑、计算机（软件/硬件）ConciergeDesk礼宾部confirm确认confirmation确认connectingrooms连通房ContinentalPlan大陆式计价（房费包大陆早餐）corporaterate公司价correction改正correctionpen涂改笔correctionliquid(=correctionfluid)涂改液cottonswab棉棒coupon(voucher)券、

8、代金券cream奶酪creditcardvoucher信用卡刷卡单corridor走廊coaster杯垫,考斯特中巴车curtain窗帘curtainrail窗帘轨curtainstring窗帘绳cut-offdate(deadline)预订截止日dayuse白天用房debit(credit)贷（反。信）deluxe豪华demi-pension房费包早餐depositbox保险箱detergent洗衣粉DinersClub(creditcard)大莱卡dinner(=supper)晚餐diningroom餐室DirectoryofServices服务指南discount折扣discrepanc

9、y差易dish碟，盘DomesticDirectDialing(DDD)国内直拨DoNotDisturb(DND)请勿打扰DoNotSmoke请勿吸烟doorcloser闭门器doorhinge安全链doorknob门把手doorlock门锁doornumbersign门牌doorstopper门堵doublebed双人床doublelock(DL)双锁doubleoccupancy双人住宿率downtown市区drawer抽屉dress着装dressingtable梳妆台dressingtablestool梳妆凳drinkingglass喝水杯drycleaninglist干洗单dueout

10、应离店但还未离店者duplex复式房dustbin簸箕、废纸篓dusting除尘earlyarrival提前抵达EarlyBirdReport每日营业报表EDP(ElectronicDateProcessingsystem)电脑室electricfan电扇electricjar电热水壶electricplug电源插头electricsocket电源插座elevator(=lift)(ref.Escalator)电梯（参手扶升降梯）employee员工、雇员employer雇主EngineeringDepartment工程部entrance通道entrancelamp门廊灯envelope信封e

11、raser橡皮ETA-EstimatedTimeofArrival预抵时间ETD-EstimatedTimeofDeparture预离时间Europeanplan欧洲式计价（房费不包餐）exchangerate（外币）兑换率exit出口expectedarrival预抵客人extensioncord接线板expecteddeparture预离客人expendingwallet(bydate/alpha)扩展式文件夹extrabed(ref.rollawaybed)加床EnglishChineseDictionary英汉词典facetowel面巾facsimile(=fax)film胶卷Find

12、a芬达firealarm火警firecontrol防火fireexitplan消防疏散图FIT-ForeignIndividualTraveler散客float(=cashfloat)备用（现金）floordrain地漏FloorPlan楼层平面图floortile地砖flowchart流程图fluorescentlamp日光灯fluorescentpen(red/yellow/green)荧光笔fly苍蝇foambath浴液folio(ref.bill)帐单（参、bill）FoodandBeverageDepartment(F&B)餐饮部forecast预测forwardingaddress

13、前往地地址frame框freeofcharge(FOC)免费freezer(=icebox)制冰器fridge(refrigerator)冰箱FrontDesk前台FrontOfficeDepartment前厅部fullhouse满房fulllengthmirror(forgroomingcheck)镜子function功能、活动furniture家具glasswrapper杯套garden花园glue胶水grandmasterkey总万能钥匙GreatWallCard(creditcard)长城卡guarantee(GTD)担保gullet地漏guesthistory客人历史材料GuestQ

14、uestionnaire宾客意见书hairdryer吹风机handtowel手巾handkerchief手绢handle把手hanger(ladiesandgentlemen)衣架（女式，男式）hardcoverbook(long/short)硬皮本heating加热器hinge合页high/peakseason旺季highlightpen(red,blue,green)荧光笔hotelenvelope/hotelletterpaper饭店信封/信纸hotelstationary酒店文具hotwaterflask(=vacuumflask)热水瓶houseaccount免费帐housephon

15、e内线HouseUse内用房housecount房数HousekeepingDepartment客房部ice-cube冰块ice-cubetray冰块盘imprintmachine（信用卡）刷卡器incentive(group)奖励（团队）incident意外事故IncognitoXX客人indefinite不确定indexbook(bydate/alpha)索引（按日期/字母顺序排）InformationDesk问询处inspection检查inhousemovie闭路电视InternationalDirectDialing(IDD)国际直拨invoice收椐ironandboard熨斗和熨

16、衣板ironing(=pressing)熨衣ironingboard烫衣板Ioweyou(IOU)欠条Jacket夹克衫JCBCard(creditcard)JCB卡joinin加入juniorsuite高级套房keycard钥匙卡kitchen厨房knife(forenvelopeandcuttingotherpaper)刀子lampshade灯罩LaserPrinter激光打印机latearrival迟抵达latecharges(=backcharge)追加收费laundry洗衣laundrybag洗衣袋laundrylist洗衣单layoverpassenger误机乘客lightbagg

17、age轻行李lightbulb电灯泡liquor酒精livingroom(=sittingroom)客厅linen布巾,布草Lobby大堂Logbook交接班本LostandFound(L&F)失物招领low/off-peakseason淡季luggage(=baggage)行李luggagerack行李架luggagesticker行李胶贴luggagetag行李牌luggagetrolley行李车magazine杂志mapsofBeijingandchina地图，中国地图magazinerack杂志架mailmailaddress地址mailbox箱mailingfee邮寄费用maindo

18、or(=mainentrance)正门maintenance维修,维护makeuproom打扫房间marbleXX石marker(blue/black)记号笔market市场marketcode市场分类代码marketmix客人分类marketresearch市场研究marketsegment市场划分massage按摩masteraccounts总帐masterbill总帐单MasterCard(creditcard)万事达卡masterfolio总帐单masterkey万能钥匙matches火柴mattress床垫miscellaneous杂费memo备忘录menu菜单messagepad留

19、言簿mineralwater矿泉水minibar(fridge)小酒吧（冰箱）mini-barvoucher小酒吧帐单moistener湿度计mirror镜子fulllengthmirror穿衣镜mop拖布morningcall(ref.wakeupcall)叫早（参叫醒）mosquito蚊子mosquitoscreen沙窗MTD-MonthToDate月累计（到某日）nailbrush指甲刷NationalCashRegister(NCR)收款机needle(thread)针（反。线）netrate净价newspaper报纸nightaudit夜审nightgown睡袍noshow(NS)未

20、到non-refundable不可退款的Non-smoker非吸烟者Non-smokingroom非吸烟房Non-smokingarea非吸烟区occupancy住客率（%）onduty值班operator员Out-Of-Order(OOO)待修房，坏房overcoat外套overheadprojector投影仪PABX=PBX(PrivateAutomaticBranchExchange)(=switchboard)交换机pagingsystem寻呼系统paidout借出款painting图画pantryroom客房（楼层）服务间pants(ref.Shorts)短裤passenger旅客p

21、aperclip曲别针papershredder碎纸机pax=person人数peephole窥视孔,门镜pencil铅笔penholder笔架PeonyCard(creditcard)牡丹卡permanent长期的，永久的persontoperson(ref.stationtostation)找人（参.兑号）personal个人的Personnel&TrainingDepartment(P&T)人事培训部pestcontrol灭虫pettycash小额现金photocopymachine复印机photopicture照片pick-up接机picture壁画pillowcase枕套pillow

22、innerslip内枕套piping管道pin大头针plasticholder塑料文件袋PleaseMakeUpRoom请打扫房间portion部分PostalCode(ZIP)邮政编码postcard名信片poststand邮筒poststamp邮戳poster招贴画posting入帐potatocrisps烤土豆片prepay预付pre-registered预登记pressing熨衣promotionrate促销价property财产PublicArea公共区publicphonebooth公用间punch打孔器PurchasingDepartment采购部pajamas睡衣quadrup

23、leroom四人房queensizebed中号双人床quilt被褥rackrate柜台价，公布价razor刮胡刀radio收音机rebate打折receipt收据receive接收ReceivingOffice收货部ReceptionDesk接待处RecreationDepartment康乐部refund(ref.rebate)退款（参。减钱）register登记RegistrationCard登记卡registrationnotassigned登记完但未分房releasetime取消预订的时间remotecontroller摇控器report报告request请求requestforrepl

24、y请求答复requirement要求ReservationDesk预订处Resort度假村Restaurant餐厅Revenue营业收入、营业额revolvingdoor旋转门rollawaybed(=roll-inbed,ref.extrabed)活动床roomkey房间钥匙roomrate房间价格roomrevenue客房收入roomoccupancy住客率roomservicemenu送餐菜单roomstatus:房态VC-vacantclean空房（干净的）VD-vacantdirty走房（脏房）OC-occupiedclean住客房（干净的）OD-occupieddirty住客房（脏

25、房）OOO-out-of-order待修房SO-sleepout外宿NB-nobaggage无行李LB-lightbaggage轻行李DL-doublelock双锁DND-DoNotDisturb请勿打扰roominglist分房表rubber橡皮rubberband皮筋ruler尺子safedepositbox保险箱Sales&MarketingDepartment(S&M)市场营销部sanitarybag卫生袋scheduledtime计划时间scotchtapedispenser胶带座scotchtape透明胶带scissors剪子screen屏幕SecurityDepartment保安

26、部servicecharge(ref.surcharge)服务费（参。附加费）servicecounter服务台ServiceDirectory客人服务指南settee长靠椅sewingkit针线包shampoo洗发水share(eg.shareoneroom)共享（例。同住一间房）sharpener削铅笔刀（器）shirt男式衬衫shoehorn鞋拔sheercurtain沙帘shoeshinecloth(ref.shoeshiner,shoepolisher)擦鞋布shorts短裤shoppingbag购物袋shoulderseason平季shower淋浴showercap浴帽shower

27、curtain浴帘showerhead喷头signature签名singlebed单人床singleoccupancy单人住房率singleroomwithbath带浴室的单人间skipper逃帐者skirt女裙skirtingboard墙裙板sleepout(SO)外宿slidingdoor推拉门slideprojector幻灯机slippers拖鞋smokedetector烟感探测器soap(bathsoap,handsoap)肥皂socket(plug)插座（反。插头）socks袜子sofa沙发soapcontainer肥皂碟specialattention特别注意specialrate

28、特价speedykettle快速热水壶splitshift两头班spoon勺子spotlight射灯Sprite雪碧staircase楼梯upstair上楼downstair下楼stamp邮票standardrate标准价stationery文件夹standardroom标准间staple订书钉stapler订书器stationtostation兑号stayover过夜Stewarding管事部storeroom库房sugarsachets袋砂糖suitcase行李箱suits套装suite套房sugar糖sundries杂项费survivalkit生存袋switch开关TableDhote套

29、餐tablelamp台灯tablecalendar台历tapwater自来水tariff价目表taxi出租车teabag茶袋teaset茶盘telephonetelephonebooth间telephonecharge费TelephoneDirectory簿telephoneextension分机telephoneset机television(TV)电视TVprogram电视节目单tentcard立卡thermometer温度计thermosflask热水壶thermostat调温器thumbpin图钉timestampmachine打时器tissuepaper面巾纸toilet=washroom=lavatory厕所=洗手间=卫生间toiletbowl马桶toiletflush马桶刷