Benchmarking咨询框架与流程

1、Benchmarking咨询框架与流程Benchmarking咨询框架与流程BENCHMARKING PROJECT APPROACHProjectPlanning andOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarkingPartnersCollect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateBuild RelationshipsEnable C

2、hangeLearn and ShareManage the ProcessBENCHMARKING PROJECT APPROACHPProjectPlanning andOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarkingPartnersCollect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateMeasure SuccessRealize Cha

3、ngeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic NeedsProjectUnderstand SelectCollecDetermineWhat toBenchmarkOrganizeSteeringCommitteeAssess OrganizationalReceptivenessFor ChangeDesignBenchmarkingAnalysisFra

4、meworkOrganizeThe ProjectCreate Communication PlanQualityAssuranceConductBackgroundResearchPHASE 1Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic NeedsDetermineOrganizeAssess Desig

5、nProjectPlanning andOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarkingPartnersCollect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateMeasure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesi

6、gn & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic NeedsProjectUnderstand SelectCollecDetermineWhat toBenchmarkOrganizeSteeringCommitteeAssess OrganizationalReceptivenessFor ChangeDesignBenchmarkingAnalysisFrameworkOrganizeThe ProjectCreate Communication PlanQualityAssuranceC

7、onductBackgroundResearchPHASE 1Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic NeedsDetermineOrganizeAssess DesignAnalyse CurrentProcessesDetermine andCollect Key PerformanceIndica

8、torsDetermine ProcessesProblemsPHASE 2Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic NeedsAnalyse CurrentDetermine andDeEstablishCriteria ForSelectionIdentifyPotentialCompaniesEva

9、luateThe PotentialCompaniesRecruit TheBenchmarkingPartner(s)PHASE 3Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic NeedsEstablishIdentifyEvaluateRecruSelectCollectionMethodDesignQu

10、estionnaire/AgendaPrepareRecipientPrepareFor FieldVisitConductFieldVisitsPHASE 4Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic NeedsSelectDesignPreparePrepareCondProjectPlanning a

11、ndOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarkingPartnersCollect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateMeasure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alter

12、native SolutionsPerform Targeted AnalysisAssess Systemic NeedsProjectUnderstand SelectCollecDevelopImplementationPlanDevelopTrainingProgramsImplementPlan andMonitor ResultsCompleteManagementReviewAnalyseComparativePerformance andProcessesDevelopConclusions andCommunicatePHASE 5PHASE 6Measure Success

13、Realize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic NeedsDevelopDevelopImplementCompletProjectPlanning andOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarkingPartnersCollect FieldData

14、AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateMeasure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic NeedsProjectUnderstand SelectCollecDev

15、elopImplementationPlanDevelopTrainingProgramsImplementPlan andMonitor ResultsCompleteManagementReviewAnalyseComparativePerformance andProcessesDevelopConclusions andCommunicatePHASE 5PHASE 6Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alte

16、rnative SolutionsPerform Targeted AnalysisAssess Systemic NeedsDevelopDevelopImplementCompletProjectPlanning andOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarkingPartnersCollect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateM

17、easure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic NeedsProjectUnderstand SelectCollecDevelopImplementationPlanDevelopTrainingProgramsImplementPlan andMonitor ResultsCompleteManagement

18、ReviewPHASE 6Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic NeedsDevelopDevelopImplementCompletProjectPlanning andOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarki

19、ngPartnersCollect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateMeasure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic NeedsProje

20、ctUnderstand SelectCollecDevelopImplementationPlanDevelopTrainingProgramsImplementPlan andMonitor ResultsCompleteManagementReviewPHASE 6Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Syste

21、mic NeedsDevelopDevelopImplementCompletProjectPlanning andOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarkingPartnersCollect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateMeasure SuccessRealize ChangeDevelop Systemic Performan

22、ce MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic NeedsProjectUnderstand SelectCollecDevelopImplementationPlanDevelopTrainingProgramsImplementPlan andMonitor ResultsCompleteManagementReviewPHASE 6Measure SuccessRealize ChangeDevelop Syst

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