2014年酒店与程序-人事hr pp p1.18道德行为准则glorias ethics and behavior standards

1、规定与程序 GLORIAS& & 规定与程序 GLORIAS& & Policies&ProceduresNo.:页数： 1/6 ApprovedEffectiveDate规定 Ethics principles are requirements of Gloria Hoon ethics for staff. It guides staff on how to establish favorable relationship with our guests, other staff,rs,owners,andotherrelatedbusinesspartners.所有酒店录用的员工，须签署

2、一份道德行为准则的规定，原稿将保存在员工个人 中。 All employees must sign off on GloriasEthicsand Behavior Standardsand theoriginal copy will be kept in staff profile.ThecopyofGloriasEthicsandBehaviorStandardswillbedistributedtoeverystaffduring EmployeesneedtosignoneachpageafterreadingAllofthestaffshouldconducthespiritofth

3、eseFailuretocomplywiththeseStandardsofConductandEthicsmayresultindisciplinaryaction which could include termination.规定与程序 GLORIAS& & 规定与程序 GLORIAS& & Policies&ProceduresNo.:页数： 2/6 ApprovedEffectiveDate内容WithRespecttoOurWewillgivethemfairvalue hemarketsinwhichweIf we do not meet their expec ions we

4、will not expect them to pay for the servi rendered, rather we will endeavor to motivate them to give us the opportunity to redeem their he Wewillnotfalsifyrecord ch tindividualsmaymakemisrepresen iontotheirWe will look at each customer as a potential long term relationship for our group and endeavor

5、 to earn their loyalty through quality service and experien .尊的内宾-员工WithRespecttoOurWe willrespect themasindividuals he be f tallemployeeswant todoa goodjob,andit is our responsibility as leaders to provide the environment, pro ses and motivation to enable them to fulfill their potential.We will pro

6、vide stat are pleasing and of high quality, and we should have “heart of the house” facilities/servifor our employeest are the envy of our industry.规定与程序 GLORIAS& & Policies&ProceduresNo.:页数： 3/6 规定与程序 GLORIAS& & Policies&ProceduresNo.:页数： 3/6 ApprovedEffectiveDateTo the degree practicalwe will sinc

7、erely care for the totalwell beingof our employeesand their fami s in our heal nd welfare programs.Honestyandcandorwill be practicedaswe counselour employees heir performance and job/ career expec ions.We will offer career opportunities qualified to ernal candidates and employees of the ho in prefer

8、ence to external candidates.We will conduct ourselves as an equal opportunity employer and will not discriminate on the basis of race, religion or sex.Establish a good morality, and should not harass other employees in any form. In particular, ho management should be more strict with themselves and

9、not allowed to take advantage of al itions to harass the employees.尊重供应商WithRespectto will treat them with respebusiness partners who play a vital role in our misserving ourernal and external customers.We will award business based upon quality and price withoutal favoritism and we will not do busine

10、ss with ex-employees.规定与程序 GLORIAS& & Policies&ProceduresNo.:页数： 4/6 Approved规定与程序 GLORIAS& & Policies&ProceduresNo.:页数： 4/6 ApprovedEffectiveDateWe will not solicit gifts under any circumstan norally accept them without written approval from General Manager. Any gift t cannot be refused or returned

11、 must be donated to a charitable cause and the tran ioned to HR Department.We will endeavor to crea ong-term “win-win” relationships with qualityrs t allow us to enjoy excellent quality, price andr involvement in continuously improving our product, servi and profitability.We or our immediate family

12、will not own or have a vestederest in, or be a Director of, any r of goods or to . Any such t exists or may exist theexpresswrittenapprovalofGeneralWithRespecttos must be madeheir best long-termerest as investors and providers of We will at all times be fair and honest, never taking unwarrantedal ad

13、vantage or our authority abuse privileges.We will recognize t as long as we accept oure from ho we owe our employer our best effort and a fair commitment of time.规定与程序 GLORIAS& & Policies&ProceduresNo.:页数： 5/6 规定与程序 GLORIAS& & Policies&ProceduresNo.:页数： 5/6 ApprovedEffectiveDateWe will respect theit

14、y and proprietorship of all information learned as a result of our employment, and undertake not to share this information outside our company during, or after employment with the ho .We will manager our hoin accordance with the policies and procedures as established by Gloria Hos & Resorts and seek

15、 approval for any deviation from them.WithRespecttoOurWe will be good “Corporate Citizens” through leadership and our involvement in civic and charitable anizations.We will take a leader role in every community with respect to environmental i es and We will respect the traditions of the city in whic

16、h we operate and make every effort to educate ourselves he ways of its people.恪守职业行为规范FollowbythealcodeofDiligencerespect-work,dontcomplainandtofindasolutionwhenencounterResultoriented,withresultstoprovetheBesides nesary entertaent meals, it is strictly prohibited any alcohol drinkingheho or dormitory, or do anything destroy the image of the ho规定与程序 GLORIAS& & Policies&ProceduresNo.:规定与程序 GLORIAS& & Policies&ProceduresNo.:页数：