《五星级酒店全套运营管理实务》康体娱乐部管理实务

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录第一章

康体娱乐部组织结构图ORGANIZATION

····················································1第二章康体娱乐部各岗位职责

······················································2HEALTH&RECREATIONDEPTRESPONSIBITIES2.12.22.32.42.52.62.72.82.92.10

康体娱乐部经理康体娱乐部秘书夜总会督导夜总会音响师康体中心督导康体中心员工桑拿中心督导桑拿中心迎宾员夜总会、桑拿酒吧服务员桑拿更衣室服务员

Manager·······················································3NightCaptain······························NightDJ·······························································78CenterCaptain····························Center·························10Night&BarAttendant························2.11

桑拿水池服务员(擦背技师)Technician·······················132.122.132.142.152.162.172.182.192.202.21

桑拿休息室服务员游泳池督导游泳池服务员美容美发督导美容美发师KTV督导KTV服务员户外运动督导户外运动服务员攀岩运动服务员

Attendant·······················14SwimmingPool·······················SwimmingPool·····················BeautySalonKTVCaptain·····································19KTVAttendant··································20SportsCaptain························SportsAttendant······················22Attendant···························第三章康体娱乐部各岗位工作程序

··············································24H&RDEPTSTANDARDPROCEDURE3.1

健身房工作程序

Center····································23.23.33.4

台球室工作程序棋牌室工作程序乒乓球室工作程序

··································Chess&Cards·························26Table-tennisRoom····························273.5

保龄球室对客服务工作程序BowlingService·······················3.63.73.83.93.10

网球场的工作程序高尔夫球场工作程序攀岩的工作程序夜总会工作程序夜总会营业前服务操作程

····································29GolfCourt··············································································Night······································32Pre-openingService···························333.113.12

夜总会营业间服务操作程序OpeningService··························34夜总会营业后服务操作程序TimeService···························353.133.143.153.163.173.183.193.203.213.223.233.243.253.263.273.283.293.30第四章

音控室工作程序KTV包房工作程序美容美发厅服务工作程序游泳池的服务工作程序桑拿浴室工作程序按摩服务工作程序夜总会、桑拿酒吧准备酒吧服务程序酒吧调酒员酒吧准备酒吧调酒员领用酒水制作鸡尾酒水果装饰物擦拭杯具的工作程序酒水供应的工作程序酒水报损的工作程序酒吧之间酒水调拨酒水盘点的工作程序冰箱使用的工作程序结账服务程序康体娱乐部管理制度

DJKTV························37BeautySalon························SwimmingPool······················39·······························40·······························Night&BarBarService·······································BartenderPreparing·····························artenderReceiving····························FruitTrimming······················46Polishing··································&··················&Scrap························InterTransfer·······························&Inventory···················51RefrigeratorUsing······························52·····························································································H&RDEPTMANAGEMENTSYSTEM4.1

设施设备管理制度

&Facilities·······················5434.24.34.44.54.64.74.84.94.104.114.124.134.144.154.16

安全与事故处理制度部门例会管理制度各项目例会管理制度康体项目管理制度夜总会管理制度桑拿浴室管理制度美容美发厅服务管理制度部门安全防范制度游泳池管理制度KTV包房服务管理制度夜总会、桑拿酒吧卫生户外运动管理制度康体中心卫生管理制度娱乐中心卫生管理制度户外运动卫生管理制度

&AccidentDealing····················DepartmentMeeting················56Meeting·······················57···································58NightClub········································Bathroom·································60BeautySalon·····································61DepartmentPrevention···············SwimmingPool·································63KTVNight&BarHygiene············65Sports·································66·························67RecreationHygiene····················68Sports·······················第五章

康体娱乐部内部运转表格

··················································70H&RDEPTINTERIOROPERATIONLIST5.15.25.35.45.55.65.75.85.95.10

保龄球馆球道单客用品申领单点歌（曲）单户外运动宾客登记单户外运动物品租用单康体娱乐部交接班日志常客客史档案桑拿中心服务费签单康体中心宾客登记单桑拿中心按摩技师结算单

BowlingAlleyList······························AmenitiesList······················71OrderingList······························72SportsGuestRegistrationForm····72SportsList···································74GuestHis