铁路客运服务英语车站篇（Project One-2）

铁路客运服务英语RAILWAYPASSENGERSERVICEENGLISH2Project01Ticketing票务服务3目录TicketingRefundandRebooking12CONTENTSTask

Task

Booking4Part1WarmingUpDoyouknowthecurrentrailwayregulationsforticketrefundorrebooking?5Part1WarmingUpIfaforeignerlosthis/herticketorID,whatshouldhe/shedo?6Part2SkillsDevelopment7Part2SkillsDevelopment8Part2SkillsDevelopmentSentencePatterns1.Ticketscanberefundedbeforetraindeparture.退票必须在开车前办理。2.

Ifrefundscompletedwithin24hoursbeforedeparture,therefundsurchargeis20%oftheticketprice.YouhavetopayRMB36fortherefund.距离开车时间24小时以内的，核收票价20%的退票费。您需要支付36元的退票费。3.Youhaveplentyofoptionstorebookontotoday.Whattimewouldyouliketochange?今天改签选择余地大。您想改签到什么时间？9Part2SkillsDevelopmentSentencePatterns4.Youmayrebookontoanothertrainonthesamedayfollowingdeparture./Youmayrebookontotrainsdepartingnolaterthan24:00today.您可以改签开车后至票面日期当日24：00之间的其他列车。5.Youcanonlyrebookonce.Theone-timerebookisprovidedfreeofcharge.您只可以对车票进行一次改签。改签一次免手续费。6.Hereisyourchangeandhandlingfeereceipt.这是找您的零钱和退票收据。7.Yourticketisinvalid,forit’soverdue.您的车票超出了办理时间，已经作废了。10Part2SkillsDevelopmentSentencePatterns8.Thedeadlineofchangingthefinaldestinationis48hoursbeforedeparture.

变更到站应不晚于开车前48小时。9.Ifyoudon’thaveyourIDdocumentwithyouatticketing,pleaseproceedtotheRailwayPoliceIDServicesCounter.如果您丢失了有效证件无法购票，请前往铁路公安制证口。10.Ifyouhavelostyouroriginalticket,pleasebuyareplacementticketattheticketofficenolaterthan20minutesbeforedeparture.如果您丢失了车票，请您在不晚于开车前20分钟到售票处办理挂失补手续。11Part2SkillsDevelopmentSentencePatterns11.Passengersmayrefundorrebooktheirticketatanystationbeforedeparture.旅客在开车前，可到任意一个车站办理车票退票/改签业务。12.ExcusemeSir,thiscounterwillsoonbeclosed.Canyoupleasewaitforthatcounter?先生，这个窗口即将关闭，能在那一个窗口排队等候吗?13.You’vemissedyourtrain,butwecanhelpyourebooktothenextone.您的车虽然开走了，但是我们能帮您改签到下一趟列车。14.Norefundfeesapplyfortrainscancelledduetobadweather.因天气原因停运，退票时免收手续费。12Part2SkillsDevelopmentDialogue1Apassengerwantstorebook.Passenger:Excuseme,Ijustmissedmytrain.Ticketstaff:I’msorrytohearthat.CanIhelpyou?Passenger:Is

itpossibletorebook?Ticketstaff:Ofcourse,sir.Whattimewouldyouliketochange?Passenger:Howabouttomorrowmorning?Ticketstaff:Sorry,sir.Youareallowedtorebookevenafteryourtraindeparts,aslongasyouareleavingonthesameday.Passenger:OK,thenexttraintoBeijing.Thanks.Ticketstaff:Youarewelcome.13Part2SkillsDevelopmentDialogue2Apassengerwantstorefund.Passenger:Excuseme,I’dliketorefundmyticket.Ticketstaff:OK,madam.Showmeyourticketplease.Thereisstillsometimeleftbeforethistraindeparture.Youcangetarefundforaticket.Passenger:That’sgreat.Ticketstaff:ButyouwillbechargedRMB2.Thisishandlingfeeonly.Passenger:Allright.Ticketstaff:Yourpassport,please.Passenger:Hereyouare.Ticketstaff:Thankyou.Andhereisyourchangeandhandlingfeereceipt.14Part2SkillsDevelopmentDialogue3Apassengerlosthisticketbeforeboarding.Ticketstaff:Hello,whatcanIdoforyou?Passenger:Hello,Ilostmyticketjustnow.WhatshouldIdo?Ticketstaff:I’msorrytohearthat.Sir,takeiteasy.Wewilltryourbesttohelpyou.ShowmeyourID,please.Whichtraindoyouwanttotake?Passenger:Well,hereyouare.TheG491forNanchangtoday.Ticketstaff:I’vegotyourticketinformation.Luckily,thereare40minutesleftbeforeboarding.Sir,becauseyoulostyouroriginalticket,pleasebuyareplacementtickethere.15Part2SkillsDevelopmentDialogue3Apassengerlosthisticketbeforeboarding.Passenger:Why?Iwillpaydouble.It’sunfair.Ticketstaff:Don’tworry,Sir.Whenyouarriveatyourdestination,youcanaskforyourmoneybackattheticketofficethere.Passenger:Oh,really?Ticketstaff:Yes,Sir.Presentthereplacementtickettothechiefconductorandaskforatravelrecordwhenyouareonboard.Thenproceedtotheticketofficeandgotothespecificcounterforrefunds.Passenger:OK.Thankyouverymuch.16Part3ListeningComprehensionSectionATrytochoosetheappropriateresponsesfromthefourchoicesmarkedA),B),C)andD).17Part