伟世通分层审核培训资料

LayeredProcessAudits分层审核1第一页，共45页。

Drivenbydemandsforzerodefects

andaggressivecost-reductions,theneedforcontrolofmanufacturingprocesseshasneverbeengreater,especiallyintheautomotiveindustry.Intoday’sbusinessenvironmentsupplierscannotrelyoninspectionofpartsandremaincostcompetitive.Instead,thefocusisswingingtothebasicsofproactiveprocesscontrol,forbothautomaticandhuman-dependanttasks."

MurraySittsamer,TheLuminousGroup

受到零缺陷和大幅度成本降低要求的驱使，对于制造过程控制的需求变得空前强烈，尤其是在汽车工业。在当今的商业环境中，供应商不能依靠零部件的检查并保持价格的竞争力。相反，不论是自动化生产还是手工制造，工作的核心内容正在朝前期过程控制的基础转移。默里斯特赛默，Luminous公司2第二页，共45页。Whatisa

LayeredProcessAudit?

什么是分层审核？3第三页，共45页。TheLayeredProcessAudit

isatoolthat:

分层审核是一个工具：Reducesvariation(bothassignableandcommoncause)

减少变差（包含指定的和一般的原因）Preventsprocesserrorsandoperatormistakes

预防过程中的错误和操作失误Improvesandmaintainsdiscipline

改进和维护工艺要求InitiatesContinuousImprovementactions

启动持续改进措施Reducesrework

减少返工Reducesscrapandeliminateswaste

减少废料和消除浪费Improvescommunication

加强交流Instillsandimprovesstandardization

逐渐加强和改进标准ImprovesoverallQualityandreducescost.

提高整体质量和降低成本MeetsCustomerRequirements

满足客户的需求4第四页，共45页。LayeredProcessAudits(LPA):

分层审核：ALayeredProcessAuditisaqualityimprovementprocessinvolvingmultiplelayersofmanagement.Keyprocess&productcharacteristicsareauditedmorefrequentlytoverifyprocessconformance.分层审核是一项由多个层次管理人员参与的质量改进过程。关键过程特性和产品特性将会被经常审核，以验证过程的符合性。Itconsistsofregularlyscheduledreviewsofallelementsinamanufacturing/assemblyprocesstoensurethat:

分层审核对制造业/装配过程所有要素进行定期评估，以确保：Equipmentisbeingproperlymaintained.设备被适当的维护。Errorproofingisworking.防错装置正常运行Propercraftsmanshipand/orbuildtechniques,fromstandardizedworkinstructions,arebeingfollowed.

标准化工作指导书中规定的工艺或技术要求被正确执行。Ensurecontinuousconformancetherebyimprovingprocessstabilityandfirst-timethroughcapability.

确保连续的符合性，以提高过程的稳定性和首次通过合格率。5第五页，共45页。Whyperform

LayeredProcessAudits?

为什么要实施分层审核？Reduceerrors,reducescrap,increasefirsttimethroughandthereforereducecost.

减少失误、降低报废，增加首次通过合格率，从而降低成本。Encourageworkprocessstandardization.鼓励工作过程的标准化。Reinforcekeyprocesssteps,includingcustomerrequirements.

增强关键过程工序控制，包括顾客的需求。Increaseinteractionbetweenplantmanagementandlineoperators.

加强工厂管理和流水线操作员间可交换性。Improveproductquality+customersatisfaction.

提高产品质量和顾客满意度。TobecomeorremainISO/TS16949:2002certified,suppliersmustmeetalloftheCustomerSpecificRequirements.

获得或保持ISO/TS16949:2002的认证，供应商必须满足所有的顾客特殊需求。6第六页，共45页。Chrysler(DCX)CustomerSpecificRequirements克莱斯勒顾客特殊要求7第七页，共45页。DaimlerChrysler(customergroup)

Customer-SpecificRequirements…

forusewithISO/TS16949Secondedition(July2004)

戴姆勒克莱斯勒（客户部）

顾客特殊需求…

与ISO/TS16949第二版（2004.7）一起使用.1LayeredProcessAudits.1分层审核OrganizationssupplyingComponentstoDaimlerChryslerPowertrainandcomponentManufacturingPlantsshallconductLayeredProcessControlAuditsonallmanufacturingandassemblylinesthatproducecomponentsforDaimlerChrysler.Theseshallincludeallerror-proofingoperations.为DCX动力总成和零部件制造厂供应配件的组织应该启动分层审核，并且在为戴姆勒克莱斯勒制造产品的所有生产和装配线上实施。分层审核应覆盖所有的防错工序。Organizationsshallprovideevidenceofcompliancetothefollowingrequirements:

组织应提供以下要求的符合性证据：AuditprocessSHALLinvolvemultiplelevelsofmanagement,fromlinesupervisoruptotopmanagement.

审核过程应包括多个管理层次，从线上主管到高层管理者。TopmanagementattheplantSHALLconductprocesscontrolauditsatleastonceperweek.Delegationofthisactivitywillnotbeacceptedwiththeexceptionofextenuatingcircumstances.

工厂的最高管理者应至少每周一次进行过程控制审核，除非情有可原，否则不允许授权给他人。

Note:EffectiveJanuary2005,allproductionsupplierswillberequiredtocomplywithLPAwhichwillbecomeaprerequisiteforobtainingPSO(processsign-off)approval.

提示：从2005.1开始，所有的产品供应商必须完成分层审核工作，这将成为获得PSO认可的必要条件。8第八页，共45页。Chrysler(DCX)

克莱斯勒（DCX）TheorganizationSHALLhaveadocumentedauditstructurewithauditorlevelandfrequencyofinspection(Ref.VF-213e).

组织应制定书面的审核程序，明确审核员标准及审核频次要求。（参考VF-213e）ProcesscontrolauditsSHALLbeconductedatleastoncepershiftforbuildtechniquesandcraftsmanshiprelatedprocesses.

对与工艺技术相关的过程控制审核应至少每班进行一次。ErrorProofingAuditsSHALLbeconductedatleastoncepershift,preferablyatthestartofeachshift.

防错验证审核应每班至少进行一次，最好在每班开始时进行。CompliancechartsSHALLbecompletedquarterlyandmaintainedforthelifeoftheprogram(Ref.VF-213d):

审核监控图应每季度总结一次，并在项目生命周期内进行维护(参考VF-213d)：Thefollowingmetricsshouldbeincluded:

以下内容应被包含：Auditcompletionbyallauditinglayers审核工作由所有层面审核完成By-Itempercentageconformancebyarea按区域的条款通过百分比9第九页，共45页。Examplesof

ComplianceCharts(VF-213d):

监控图实例（VF-213d）：10第十页，共45页。DCXReactionplansSHALLbeinplacetoimmediatelyresolveallnonconformities(Ref.VG-213b).

反应计划必须及时解决所有的不符合项目(参考VG-213b)。TheorganizationSHALLshowevidenceofimmediatecorrectiveaction,containment(asrequired),androotcauseanalysis(asrequired)(Ref.VF-213b).

组织应迅速制定反应计划，必要时实施遏制措施并进行根本原因分析。（参考VF-213b）。ACommunicationProcedureisrequiredtoaddressreoccurringnonconformities.Specificareasoffocusshallincludethefollowing(localproforma):

应确定沟通过程以防止不符合项重复发生。以下内容应被重点关注（本地格式）：Resolutionofnonconformities不符合项的解决Escalationofissueformanagementreview扩大管理评审关注点Lessonslearned经验教训总结11第十一页，共45页。DCXSuppliersSHALLmonitor/measureimpactofLPAonbusinessmetrics.

供应商应监控/测量分层审核运行的商务效果。SuppliersSHALLuploadinPowerwayQualityGateZthedeliverable“LayeredProcessAuditResults”andprovidesupplieropinion(s).(Red,Yellow,Green)Resultsshallbeupdatedquarterly.

供应商应将可交付的分层审核结果上载到PowerwayQualityGateZ，并提供供应商的意见。（红，黄，绿）结果应每季度更新。SupplierQualityspecialistSHALLreviewLPAaspartofcorrectiveaction(s)forqualityspills.

供应商质量专家应对分层审核进行评审，作为质量问题改进措施的组成部分之一。RemovalofachecklistitemSHALLbeapprovedbyaSupplierQualitySpecialist.

检查清单条款的删减应获得供应商质量专家的认可。12第十二页，共45页。GeneralMotor’sCustomerSpecificRequirements通用汽车顾客的特殊需求13第十三页，共45页。GMLayeredAuditsSHALLbeconductedformanufacturingandassemblyofhighriskitemsataminimumofoncepershift.

对于制造和装配高风险零件的单位，分层审核应至少每班进行一次。FrequencyofLayeredAuditsforotherprocessesshouldbebasedonproductionvolumesorlevelofriskassociatedwithprocesses(Ref.VF-213e).

其它过程的分层审核频次应以产量或过程风险水平为基础(Ref.VF-213e).。LayeredAuditswillsupplementongoingcontrolplanandjobinstructionchecks.

分层审核作为对正在进行的控制计划和工作指导书检查的补充。AchecklistofhighriskitemstobeverifiedduringLayeredAuditsshallbeestablished(Ref.VF-213c).

建立分层审核时应对高风险的项目检查清单进行验证(Ref.VF-213c)。LayeredAuditresultsSHALLberecorded.

分层审核的结果应记录。Non-conformitiesSHALLbeaddressedimmediately.

不符合情况应立即汇报并：Immediatecontainment立即的遏制行动24hoursforcorrectiveaction24小时内实施纠正措施CorrectiveactionsSHALLbedocumented(Ref.VF-213c).

纠正措施应书面化并备案(Ref.VF-213c)。Resultsshallbesummarizedandreviewedbymanufacturingsiteleadership.

审核结果应进行总结并提交生产部门管理层评审。Elementsshouldbeconsideredindevelopingthechecklist.

审核要素应在开发检查清单的过程中得到确认。14第十四页，共45页。

TypicalAuditElements典型的审核要素

Machining/Robotics-Automationdrivenprocesses:

设备/机器人－自动化控制过程：PreventiveMaintenancetasks预防性维修任务Calibrationofgages量具的校正Technicalparameters技术参数Set-upproceduresbeingfollowed建立需遵守的程序Machinesettings设备设定Processsheets过程参数卡Toolchangeverification工具变更确认Positioningofcoolantlines冷却线的设置Patternofshotblastordeburr喷砂处理或清除毛刺的模式Diecoloration上色Gageplanbeingfollowed量具计划Samplepartretention零件样本Documentationofgagechecks量具验证文件SPCdatacaptureandcharting统计过程控制的数据获取和图表Masteringofgages量具控制Error&mistakeproofingnonconformancetesting

防错装置的不符合性测试15第十五页，共45页。

AuditElements,cont….审核要素（续）

Assembly/Fabrication-manuallydependantprocesses

装配/工装－手工操作过程Craftsmanship工艺Operationmovement操作运行Properproductidentification正确的产品识别Presenceandcontentofinstructions指导书内容Presenceandcontentofvisualaids目视样本内容Sustainmentof5Sworkplace5S车间维护Touchpointinspections触摸板检查Checkingofcustomerusedfeatures对顾客以往信息的确认Useofmanualassists手工辅具的使用Packingandstackingtechniques包装和堆放条件Placementoflabels标签的放置Calibrationofgages量具的校正Inspectionplanbeingfollowed相关的检查计划Torquemonitoring扭矩控制Completionofdocumentation文件的制定Error&mistakeproofingnonconformancetesting防错装置的不符合性实验16第十六页，共45页。GMLayeredAuditdocumentationSHALLbecompiledintheLessonsLearned(keystrategy)database.

分层审核的文件应汇编在经验教训总结数据库中。CustomerusedfeaturesSHALLbeidentified,listedandcheckedinthemanufacturingprocesswithemphasison:在制造过程中应对顾客以往信息进行鉴别、整理和检查，并强调：

-Supplierpassthroughfeatures供应商认可信息

-Mounting(holes,taps,etc.)工装（打孔、攻丝等）

-Electricalconnections/connectors电路系统/连接器

-Mountingsurfaces工装表面

-Clearances间隙 -Missing/wrongbrackets丢失/放错的支架

-Incorrectparts失效的零件-Othersasidentifiedbycustomer其他顾客确认的内容17第十七页，共45页。Requirements伟世通要求18第十八页，共45页。Effective25January2007allVisteonsitesmustconductLayeredProcessAudits.2007年1月25日伟世通所有工厂必须实施分层审核19第十九页，共45页。Therearetwotypesof

LayeredProcessAudits:

分层审核的两种形式：ProcessControlAudits过程控制审核

Error&MistakeProofVerificationAudits

防错验证审核20第二十页，共45页。ProcessControlAudits过程控制审核Processcontrolauditsmustbeperformedatleastoncepershiftbythesupervisor主管每班至少进行一次过程控制审核Plantmanagementshallperformtheauditonceperweek.工厂管理层需每周进行一次21第二十一页，共45页。ProcessControlAudits

Auditorsmustknowtheprocess–审核员必需懂工艺Developanduseaprocesscontrolauditchecklist(Ref.VF-213c).

建立并使用审核检查表（参见VF-213C）Processcontrolbasedupontop5RPN’s

过程控制基于RPN值最高的5个项目Addresshighriskitems

主要为高风险的项目 AudititemsareissuesthatwouldcauseCustomerdissatisfaction

审核项目为会引起顾客不满意的项目ProcesscontrolsmustlinkwithPFEMA,ControlPlanandWorkInstructions

过程控制必需与PFMEA、控制计划和作业指导书链接Checkthatalllogs,checklists&datareportsareusedwhenrequiredandrequiredwhenused必要时检查所有的日志、检查表和正在使用的数据报告Verifyallset-upparameters

验证所有参数Knowtheprocessoperations,materials,equipmentandtestingrequired,confirmuse

了解操作过程、材料、设备和所需要的试验，确认使用Knowallinspectioncheckpoints

了解所有检验站Verifybarcodetagsorticketsmadeatoperation

验证条形码标签或操作中使用的标识22第二十二页，共45页。Error&MistakeProofing

VerificationAudits防错验证审核Verifyeffectivenessoferror&mistakeproofing防错的有效验证Assurecapabilitytostopdefects确保有能力消除缺陷Definecountermeasurestoassurequality

定义确保质量的措施Performedonlybyqualifiedindividuals

有资质的人员实施Mustbeperformedatleastonceperday

至少每天实施一次23第二十三页，共45页。Error&MistakeProofing

VerificationAuditguidelines…防错验证审核概要Checkallmistakeproofingdevicesatleastonceperday

每天至少一次检查所有防错装置Checkallcriticalmistakeproofingdevicesatleastoncepershift

每班至少一次检查所有主要防错装置Sendaknownnonconformingpartthroughthesystemordevice发送一个已知不合格的零件通过该系统或装置Sendaknownconformingpartthroughthesystemordevice发送一个已知合格的零件通过该系统或装置Documentchecksonachecklistorlog在检查清单或日志上将检查内容书面化Checkallerrorproofing检查所有防错设施Checkallmistakeproofing检查所有防错系统Checkallproofingdevicesthatmayfailorwear检查所有可能失效或磨损的防错装置Checkalldevicesformisalignmentormisallocation检查所有未校准或未调整的设施Checkthatalldeviceshavenotbeenswitchedoffordisabled检查所有未切断或未失效的设施Checkthatdevicescan’tbeby-passedorremoved检查所有使用的设备24第二十四页，共45页。WhoperformsLayeredProcessAudits?谁来实施分层审核AnyonecanbeaLayeredProcessAuditor.任何人都可以是分层审核员Allmanagers,regardlessoffunction,canbeauditors.

所有经理（无论是什么部门）都可以是审核员ManufacturingManagementmustowntheLPAprocessandperformaudits.

制造经理必须是分层审核的过程所有者，并实施审核Eachmanagementlevelshouldperformaudits(Ref.VF-213e).

各管理层都需要实施审核（参见VF-213e）ThemanufacturingsupervisorSHALLverify(daily)allqualitydocumentationiscompletedbyoperators.

制造主管必须每天验证所有的质量文件都被实施ThemanufacturingareamanagerSHALLverify(weekly)thatsupervisorverificationisbeingcompleted.

制造区域经理必须每周验证主管的验证是否已完成SiteleadershipSHALLconductlayeredauditsatafrequencydefinedlocally.工厂领导必须以一定的频次在本厂内指导分层审核25第二十五页，共45页。Visteonrequirements:伟世通要求EachPlantSHALL每个工厂必须：Haveadocumentedauditstructure(Ref.VF-213e)有一个文件化的审核机构（参见VF-213e）Conductdailyprocessauditsofallareas指导所有区域的日常过程审核Conductdailyerror&mistakeproofingaudits指导防错审核Documentallaudits审核文件化Havecompliancecharts(Ref.VF-213d)有图表（参见VF-213d）Havereactionplanstoresolveallnonconformities(Ref.VG-213b)有反应计划解决所有不符合项（参见VF-213b）Beabletoshowevidenceofimmediatecorrectiveaction,assignablerootcauseanalysis(containmentimmediately)andcorrectiveactionplanwithin24hours.能出示快速纠正、根本原因分析和在24小时内制定纠正措施计划的证据Haveacommunicationprocedureanddocumentationforresolutionofnonconformities,escalationofissuesformanagementreview,andlocallessonslearneddatabase建立沟通的程序文件，解决不符合项，扩大管理评审关注焦点，并完善本地的经验教训总结数据库。Haveachecklistofhighriskitemstobeverifiedduringaudits(Ref.VF-213c)有一张高风险项目的检查表，并在审核中得到验证（参见VF-213c）Havedocumentationofresultsreviewedbyleadership领导评审结果文件化Identifycustomerusedfeatureslistedandcheckedinthemanufacturingprocess识别顾客使用的特性清单，并在制造过程中检查26第二十六页，共45页。Howtobegin…如何开始…Plan策划Do实施

检查Adjust调整27第二十七页，共45页。PLAN策划Formateamtodevelopthechecklist组成工作小组制定计划TheteamshallbeCrossFunctional:工作小组成员来自以下职能部门: Manufacturing,Quality,Engineering,Maintenance,etc…生产、质量、工程、维护….等Theteamshallbemulti-level:工作小组成员应来自各个层面：

Managers,Supervisors,Inspectors,Operators

经理、主管、审核员、操作工28第二十八页，共45页。1stLayerofManagementLPAChecklistLPA检查清单管理第一层次

Yes是No非N/AImmediateReaction迅速的反应计划DateClosed关闭日期PlantSpecificIssues:工厂重点关注：

IsAssemblyOperatoratStation30crimpingpartproperly?(example)

装配操作工在第30工序的卷边操作是正确的吗？（举例）

Process/OperatorChecks:过程操作工检查：

AreOperatorsfollowingpostedworkInstructionsatallstations?

Arealloperatorsfollowingtheprocessflow?

IstheprocessfollowingtheControlplan?

Arecontrolplanchecksbeingfollowed?

IsthecontrolplanlinkedtothePFMEAandFlowChartandviceversa?

AretheoperatorsawareofQualityAlerts?

AreQualityAlertseasilyidentified?

IstheQualityAlertcurrent?(Expirationdate-30days)

IsVersatility/TrainingMatrixcurrent?(CheckAll)

Arealloperatorstrainedtoperformthejobtheyaredoingperversmatrix?

HOUSEKEEPING:事务

Arepartsintheirproperlocation?(Inprocessorworkinprogress)

Areoperatorsworkingattheproperlinespeed(notahead)?

Arepurchasepartsattheareaappropriatelylabeledandintheirowncontainerssoasnottocausemixed/wrongstock?

Arethere“sparefasteners”lyingonthefloor?(Possiblyindicatingaprocess/engineeringproblemandwhichmayalsoleadto“bonusparts”)

Arenonconformingpartstagged?

Istherepairareacleanandorganizedwithminimalrepairsandscrap?

Areenditemsintheirproperstoragelocations?

TEAMBOARDS:

Istheteamboarduptodate?

Isthereevidenceofoperatorinput,suggestions,ideas?

Areteamboardseasytoread/understandandrelevanttooperator/associate?

Arethequalityobjectivesposted?Aretheyattheteamlevel?

Isperformancevs.objectivevisible?

Dometricsincludeexternalcustomerandinternalperformance?

AreTrendPaynterPareto(TPP)utilized?

AreTrendPaynterPareto(TPP)posted?

POKA-YOKES:

Areallpoka-yokesworking?所有的防错装置都在工作？

Ifpoka-yokesareby-passed,arethereactionstocontainpotentialqualityescapes?

Hastherootcauseforbypassingbeendetermined?

Areoperatorsawareofthepoka-yokeandtheriskofbypassing?

Isthereevidencethatthepoka-yokesarebeingverifiedeachshift?

Arerabbitsavailableandcausingallexpectederrors/faults?

Doestheoperatorknowwhattodowhenthepoka-yokedoesn‘twork?当防错装置失效时，操作工是否知道如何处理？

Isthepoka-yokereactionplaninthecontrolplan?防错的反应计划是否体现在控制计划中？

Isthepoka-yokereactionplanavailabletotheoperator?防错的反应计划对操作工是否有效？

AuditedBy:审核：

Shift:班次1

2

3

DATE:日期

AuditorTitle:审核员签字

CorrectiveAction/RootCauseAnalysis:纠正措施/根本原因分析

29第二十九页，共45页。PLAN策划DevelopaLPAplantoinclude(ataminimum):建立LPA计划，其中至少包括：LPAroll-outtimingplan分层审核滚动计划Frequency/Schedule&StructureChart(Ref.VF-213a)审核频次/日程及机构图（参考VF-213a）AuditorTrainingPlan审核人员培训计划Checklists检查表NonconformanceReactionPlan(Ref.VG-213b)不符合项反应计划ScheduleofmanagementreviewsforLPAresults分层审核结果的管理评审计划30第三十页，共45页。ReferenceVF-213b

参考VF-213b31第三十一页，共45页。ReferenceVF-213e

参考VF-213e32第三十二页，共45页。PLAN策划DevelopanActionPlantoidentifyallimplementationsteps制定行动计划确定实施步骤Identifywheretobeginimplementation-whichprocessesormanufacturingareas?(Ref.VG-213a)确定从哪个过程或生产区域开始实施？（参考VG-213a）Theareaofhighestriskshouldbethefirstareaaudited风险最高的区域应首先被审核Considercustomercomplainthistory考虑以往的客户抱怨Processstability过程稳定性First-timethroughcapability首次通过合格率HighRPNvalues高RPN值Operatorinfluences操作工影响ErrorProofing/detection防错/检测ThisareawillalsobeusedasaLessonsLearnedforimplementingtheLayeredProcessAuditacrosstheentiremanufacturingfacility.该区域也将为在整个工厂内实施分层审核提供经验教训33第三十三页，共45页。PLAN

(ref.VG-213a)策划（参考VG-213a）ReviewProcessSteps评审过程工步ReviewQualityMetrics评审质量矩阵ReviewCustomercomplaints:Qualityalerts,Writtenconcerns,First-timethroughdata,scrapreports评审顾客抱怨：质量预警，书面投诉、首次通过合格率、废品损失报告ReviewWorkInstructions评审作业指导书ReviewInternalAudits评审内部审核情况Reviewreworkinstructionsandhistory评审返工作业指导书和返修记录Reviewprocessflowdiagram,PFMEA,ControlPlan评审过程流程图，PFMEA，控制计划Reviewkeycharacteristicsandprocesscapability:CpK,PpK,GageR&R评审关键特性和过程能力：CpK,PpK,GageR&R34第三十四页，共45页。Remember…注意…

LayeredProcessAuditsarePROCESSBASED,notpartbased!分层审核是基于过程的，而不是基于零件的！35第三十五页，共45页。PLAN策划Developchecklists制定检查清单ProcessControlAuditChecklist(Ref.VF-213c)过程控制审核清单（参考VF-213c）Error&MistakeProofingVerificationAuditChecklist防错验证审核清单Questionsmustbeconciseandspecific问题必须简明扼要Phrasequestionssoa“no”alwaysindicatesanonconformance如检查表上用“非”表示，则必须开具相应的不符合项Definecriteriaforanonconformance,theimmediatereactionplan,andtheescalationprocessforeachnonconformance明确不符合项的标准，迅速制定反应计划，并对每个不符合项举一反三

Questionsshouldincludecompleteidentificationofoperation,equipment,documentation,etc…问题应包括完整的识别信息，如操作、设备、文件…等等Reactiontononconformance‘smustbeadequatetoassureimmediateresponse制定不符合项的反应计划必须迅速、及时36第三十六页，共45页。PLAN策划DevelopacommunicationProcedurefor:制定一个沟通程序以：Resolutionofnonconformities解决所有的不符合Escalationofissuesformanagementreview扩大管理评审关注焦点DevelopamonitoringProcessandReportsforManagementReview:制定监控程序并向管理评审报告：Correctiveactionrequestformsfornon-conformances要求的不符合项纠正措施格式Summaryofauditresults:Paretoofnonconformance‘s审核结果总结：不符合项直方图Frequencyformanagementreview管理评审的频次ManagementreactionplanforLPAprocess分层审核过程的管理反应计划Summaryofon-time/missed/lateauditcompletion审核及时/遗漏/延迟完成情况总结Developameanstomeasure,monitorandreporttomanagementimprovementsdrivenbyLPAs制定由分层审核驱动的测量、监控方法和管理改进报告TrackLessonsLearnedcorporatelyisTBD,uselocaldatabase.应用本地数据库，跟踪待定的经验教训总结37第三十七页，共45页。Whenrequired,obtainplanapproval…如有要求，应获得计划的批准…

SupplierQualitySpecialist’sReview&Approval(DCX)供应商质量专家评审&批准（DCX）SupplierQualitySpecialistSHALLreviewandapproveLPAPlanwithsupplier(REQUIREDonlyforHigh&MediumRiskParts)priortothePSOvisit.供应商质量专家必须在PSO调查前评审并批准供应商的分层审核计划（仅对高&中等风险的零件）Forlowriskparts,suppliersshallapprovetheirownLPAplan.对于低风险的零件，供应商应批准他们自己的分层审核计划。38第三十八页，共45页。DO实施Trackallnon-conformancesandcorrectiveactionsonatrackingmatrix (Ref.VF-213a).跟踪矩阵表上所有的不符合项和纠正措施（见VF-213a）Measure,monitor,andreporttomanagementimprovementsdrivenbytheLPAprocess由分层审核过程带动的测量、监控和管理改进报告Determinewhowillconductaudits,toinclude:明确主导审核的人员，包括：Alllevelsofmanagement各个管理层面Allshifts所有的班次Alloperations:manufacturing,quality,engineering,set-up,maintenance,etc.所有的操作工：生产、质量、工程、安装、维护…等等TrainYourAuditors培训审核人员OncetheLPAplanisapprovedyoushalltraintheLPAAuditors一旦分层审核计划被批准，必须对分层审核人员进行培训AuditorsmustunderstandLPAstrategyandpurpose审核人员必须理解分层审核的方法和目的Reviewchecklistandreactionswithauditors和审核人员一起评审检查清单和反应计划Auditorsmustknowtorespondimmediatelyafterfindinganonconformity审核人员必须了解发现步符合时应迅速采取相应措施Error&mistakeproofingauditorsshallbequalifiedtoperformerror&mistakeproofingverification防错审核人员应具备实施防错验证的资格Performapracticeauditwhereappropriate适当时执行实际审核。39第三十九页，共45页。DO实施Includechecklistandtrackingformsincontrolleddocuments (Ref.VF-213candVF-213a)检查清单和跟踪表都列为受控文件ConductinternalreviewofLPA管理LPA内部评审MakeLPAprocessapartofyourTSQualitySystem使分层审核成为TS质量体系的一部分Enterresultsinlocallessonslearneddatabase.将审核结果输入本地的经验教训总结数据库COMMUNICATEtoyourworkforcetheLPAprocess将分层审核过程和你的员工沟通Plantleadershipshallreviewunresolvednonconformitiesweekly工厂领导应每周审核未解决的不符合项PlantleadershipshallreviewsummarizedauditresultsduringManagementReview.工厂领导应在管理评审中评估总结审核结果40第四十页，共45页。Remember…记住…CorrectiveactionsshallbelinkedanddocumentedasrequiredbyISO/TS纠正措施应按照ISO/TS的要求链接并形成文件Theremustbeasystemtomaintaintheauditscheduleandtrackcompletion(Ref.VF-213a)必须形成体系，维护审核日程计划并跟踪完成情况（见VF-213a）ImprovementsdrivenbytheLPAprocessshallbemeasured,monitored,andreportedtomanagement.由分层审核带动的改进应被测量、监控