国际小包物流查询介绍

内容ChinaPostAirmail介绍小包物流状态（正常/异常）预防小包物流异常——关怀邮件处理小包物流异常ChinaPost

介绍ChinaPost指中国邮政小包不挂号小包(ChinaPost-NT)-ChinaPost承运，不带跟踪号的小包-物流时间：一般为30个工作日挂号小包(ChinaPost)-ChinaPost承运，带跟踪号的小包-物流时间：一般为30个工作日-跟踪号一般格式：RA*********CN-查询网址：/小包物流状态收寄局收寄（表示从中国邮政接收包裹）出口总包互封开拆（邮局把货交给海关，海关那边会把邮局装包裹的那个大袋子拆开,过机扫描.有时会抽查,看看物品是否和申请的一致.）出口总包直封封发（表示包裹己经顺利的通过海关检查,重新打包好,交给航空公司,等待航班飞走）到达进口互换局（已进入目的国海关）启运（目的国邮政开始运送物品）妥投（表示物品已经送达）小包物流状态——正常Trackingnumber：RI779683838CN

Shippingduration：11daysTrackingnumber:LS367670703CNShippingduration：11days小包物流状态——正常Notfound，查询网址无法查询到丢包，物流状态停止更新，表示丢包状态显示delivered,客人反映没有收到，表示有可能丢包退件，仓库同事收到因各种原因而退回来的包裹（海关原因或未投妥等）中途返航，状态显示物品从目的地返回（退件其中一种）小包物流状态——异常小包物流状态——异常Tracking:LK701778382CN

异常状态：地址问题，暂时无法投递因为小包的运输时间比较长，在等待间，要不断发送关怀邮件安抚客人的情绪。3封售后关怀邮件时间：——购买后一天(ERP发送)——购买后20天(手动发送)——购买后30天(手动发送)（不同产品线的关怀邮件模板和类型不一样）预防小包物流异常——关怀邮件预防小包物流异常——关怀邮件

（小包发货后，当天ERP系统发出）DearXXXX

Thankyouforyourpurchase.

Youritemhasbeenshippedoutwithin24-48hoursafterreceivingyourclearedpayment.Thenyoucanseethetrackingnumberatyourend.

SinceChinaPostRegisteredAirmailisaneconomycross-bordershipment,whichismuchcheaperthanUPSorDHLetc.expressshipping,theDeliveryTimeisgenerally25-35LaborDays(approximately5-6weeks),specificshippingtimeshoulddependonlocaltransportationandshippingaddress.Thereasonwhyweoffersuchaneconomyshippingmethodistobringyoudesirableitematthebestprice.

Yourunderstandingandpatiencewillbemuchappreciated,andshouldyouhaveanyconcernspleasefeelfreetocontactusviaEBAYMESSAGE.We’llbearoundyouwithin24BusinessHours,andwearesureanyproblemcanbesolvedinasatisfactoryway.

KindRegards,

EbaySellerXXXX预防小包物流异常——关怀邮件

（小包正常发货后20天）Dearvaluedcustomer,MuchappreciatedforyourwaitingandIcheckthatyouritemisstillontheway.Pleasetakeiteasy.Aswesaidbefore,itwouldtake25-35labordaystoyourshippingaddressandlongertimemaybeneededduetodifferentshippingaddressandlocaltransportation.Ifyouhaven’treceivedyouritemover35businessdaysafteryoupaidforit,pleasekindlycontactusbyEBayMessage.Surelywewoulddowhateverwecantohelpyouout.Pleaseknowthatcommunicationisthebestwaytosolvetheproblemandanyactiontakenonresolutioncenterwouldmakethepaymentfrozenandtakelongertimetosolveit.Wedohopeyouhaveagoodbuyingexperience,andunderstandthattheshippingsometimesisreallyoutofourcontrol.Anyfurtherquestions,pleasefeelfreetoadviceusbyEBAYMESSAGE.Thanksoncemoreforyourpurchase.Bestregards预防小包物流异常——关怀邮件

（小包正常发货后30天）Hey,myfriend,Sorrytobotheryouagain.Haveyoureceivedyourparcelandiseverythingok?YouritemwasshippedviaChinaPostRegisteredAirmailanditgenerallytakesabout25-35BusinessDaystoarrive.Theexactdeliverytimemaybedifferentduetoyourshippingaddressandlocaltransportation.Ifyouhavenotreceivedordissatisfywithourgoodsorthegoodshavequalityissues,pleasedon`thesitatetocontactusbyEBAYMESSAGE.WepromisewewillhelpyououtbyallmeansandI’msurewecouldsolvetheprobleminamutualsatisfyingway.Ifyoualreadygotitandfeelsatisfiedwithourservice,pleasetakeyourtimetoleaveusapositivefeedbackand5starsDSR,sinceyourrecognitionisourmotivationindevelopingoursmallcompanyandimprovingourserviceforeachcustomer.Bestregards处理小包物流异常判断：无论是否带跟踪号的小包，一般情况下超过35天，客人没有收到物品，就定义为【异常】仓库同事发出【退件汇总】，在表格上的小包都为异常，这要联系客人处理处理：1.30天关怀邮件发出2.客人回复没有收到（有可能在发货后30天、40天或者50天联系）3.给一个deadline，让客人等（结合45天/60天来分析）4.给客人solution（deadline/Refund/Replacement）ChinaPost-NT物流异常处理:

小包NT的处理比较直接，因为没有跟踪号，不能准确判断物品位置。35天前请求客人等7-9天，再提供resend/refund42天后可以建议提供resend，如果客人不愿意，想要refund，就答应refund处理小包物流异常（NT）Wait…toRefund（example）Hifriend,Thanksforyourconfirmation.Asyoumayunderstand,theshippingtimeislargelydelayedduetothefestival.Wedosincerelyhopeyoucanwaitfor7moredayssincethepackageisonthewaynow.Ifyoucannotreceivetheitemtill5thJul,justinformusviaeBayMessageandwewouldresendyouanewitem.Howdoyouthinkaboutit?Ifit'surgentforyou,wecouldrefundyouthemoneyfirst,whenyoureceivetheitem,youcouldreturnthemoneybacktoourpaypalaccount.

WaitingforyourreplySincerely处理小包物流异常（NT）Replacement:(example)Hifriend,Thanksforyourcommunication.Wearereallysorryforthedelayduringthefestival.Eventhoughthepackageisstillontheway,wecouldresendyouanewone,butpleaseconfirmyourshippingaddressbeforethereplacement,ok?Asyoumayunderstand,awrongshippinginformationmayleadtothefailureofdelivery.Shouldyouhaveanyotherideas,pleasefeelfreetocontactus.Warmregards处理小包物流异常（NT）ChinaPost物流异常处理:常见情况分为：物品在途:解释情况，说服客人等待无法查询:解释情况，否定丢包，说服客人等待丢包:表示理解，承认邮政丢包，提供解决方法中途返航：事故原因归于客观，博取对方同情，提供解决方法处理小包物流异常Hithere,

Thanksforyourcontact.Noworryyouritemhasbeenshippedoutwithin2workingdaysafterreceivingyourpayment.Wecheckedyourtrackingnumberxxxxxxxxxxxxanditisonthewaytoyounow.Youcanlogonthesitetoviewthestatus<shipment.

>.Ingeneral,ittakesabout25-35BUSINESSdaysforcross-bordertransaction.BecauseofBOOMSEASON,thedeliverymaybealittledelay.Pleasebepatienttowaitforit.IfyoucannotreceivetheitemstillXXX(Date),pleasecontactusforFULLrefundORreplacement.Doyouagreetowaitforabout1week?Shouldyouhaveanydifferentsuggestions,pleasefeelfreetoletusknow.WearecertaintohelpyoubutemailmayberepliedwithinONEWORKINGDAYduetoTIMEDIFFERENCE.LookforwardtoyourreplyONEBAYMYMESSAGE.处理小包物流异常（物品在途）Asyoumayunderstand,weshippedtheitemviaChinaPostRecordedAirmailwhichyouselected(onthenextdayuponpaymentreceived).Itgenerallytakesabout25-35BUSINESSDays(approximately3-6workingweeks)toarrive.It'sthemosteconomicregisteredmailserviceinthemarketandobviouslyitstrackingfunctionismuchlesspowerfulcomparingtootherexpensiveserviceslikeDHL,UPS,EMSetc.Accordingtoourexperience,thecasethattheparcelistotallymissingisunlikelytohappen,andit’snormalthetrackinginfoupdatedalittlebitlatethattherealshipment.Sowe'llbereallyappreciatedifyoucouldkindlywaitforafewmoredaystoseeiftheparcelwillturnupatyourdoor.Also,youcanhavemywordsherethatiftheparceldoesn'tarrivebyXX-XX,pleaseletusknowandwewillissueyoutherefund.Bestregards处理小包物流异常（无法查询）Hithere,Thanksforcontactingusassoonyoufoundouttheproblem.Justtakeiteasy,wewouldtryourbesttofigureitoutbyallmeans.Wearealsoconfusedabouttheshippingstatusonthewebsitewithyourtrackingnumber(xxxx)andjustcontactedChinaPostManager.Terriblysorrytoletyouknowyouritemmaygetlostduringtheshippingprocedure,whichistheunexpectedsituationoutofourcontrol.Inspiteofit,wehavetoprotectourcustomers’interestaswewantnothingmorefromourcustomersthan100%happywiththeirpurchase.Somaywesuggest2solutionsforyou?1.Wearegladtosendyouareplacementifyoustillwanttokeeptheorder.Pleasemakethementalpreparationonshippingtime.2.WecangiveyouFULLrefundifyouareurgenttobuyitlocally.Pleaseletusknowwhichoneworksforyou.Again,sincerelysorryforanybitinconvenienceitcausedandyourcooperationisgreatlyappreciated.Lookforwardtoyourconfirmation.Bestregards,处理小包物流异常（丢包）Thankyouforcontactingus.Muchappreciateforyourpatience.IjusttrackedyouritemRA545337882CNandfoundthatitisonthewaybacktoChinasincethelocalpostofficemightfailtocontactyou.Accordingtoourwarehousecolleagues,however,thereisnoinfoaboutthereturnitemyet.Asyoumayknow,shippingproblemisreallyoutofourcontrol.Althoughtheformeritemisstillontheway,wedohopeyoucanreceivetheitemASAP.Maywesuggestresendingyouanewonetomorrow?Sorryforanybitofinconvenience.Yourunderstandingandpatiencewillbemuchappreciated.Lookforwardtoyouragreementorotherideas.Best,处理小包物流异常（中途返航）拖延时间：到达目的地（联系邮局/海关）PartialRefund,然后再多等一段时间处理小包物流异常（拖延时间）Hithere,Goodnewstoyou.Accordingtotheshipmentstatus,ithasarrivedatinwardofficeofexchange,Location:GERMANYonNovember7th.Wehaveattachedapictureonthismessageforyoutohavealook.Youcanlogonthiswebsite""tocheckit.SomeGermancustomersreflectedthattheygottheparcelaftercontactingwithlocalDHLpostoffice.Inthiscase,maywesuggestyoucontactingthelocalpostofficewiththetrackingnumber(XXXXX)forfurtherinformation