医疗行业基于胜任力的绩效考核系统

Competencybasedperformancesystems:bestpracticeguidelinesR.PalanPh.D.1医疗行业基于胜任力的绩效考核系统第1页PreparationforchangeAsquirrelsurvivesthewinternotbecauseofit’sseveritybutbecauseofit’spreparationforthewinter.2医疗行业基于胜任力的绩效考核系统第2页CompetencybasedperformanceHumanCapitalasacompetitiveadvantageMaximisingthevalueandR.O.I.

3医疗行业基于胜任力的绩效考核系统第3页UsefulCurrentenvironmentofchange,processjobsandselfmanagedteams4医疗行业基于胜任力的绩效考核系统第4页Performance–currentpositionCurrentsystems–researchbaseTheymakenodifferencetotheR.O.IofthecompanyWhatismissing?5医疗行业基于胜任力的绩效考核系统第5页Performancemanagement-currentStrategyPlanning,Coaching,ReviewWhathappenedNow–thefocusisonfuture&development6医疗行业基于胜任力的绩效考核系统第6页CompetencybasedperformanceNewperspectiveMakeadifferencetothebottomlineProcesscompetenciesAchievejobresults7医疗行业基于胜任力的绩效考核系统第7页KeygoalsAligningemployeeswithorganisationalvision,mission,valuesandstrategies.Distributing“justintime”learningopportunities.IntegratingperformancesystemsBuildingandretainingintellectualcapital8医疗行业基于胜任力的绩效考核系统第8页FrameworkforthesessionCompetencyinpracticetoday.Competencybasedperformancemanagementsystems(PMS)practicestoday.CompetencyapproachesBestpracticesImplementationstrategiesSMRexperience9医疗行业基于胜任力的绩效考核系统第9页Theice-bergmodel10医疗行业基于胜任力的绩效考核系统第10页Theice-bergmodelVisibleHidden11医疗行业基于胜任力的绩效考核系统第11页CausalflowmodelIntent Action OutcomeMotive Knowledge JoboutputTrait SkillSelfconcept12医疗行业基于胜任力的绩效考核系统第12页Whatarecompetencies?CoreFunctionalBehavioural13医疗行业基于胜任力的绩效考核系统第13页ThedebateBehaviouralVsCognitivists14医疗行业基于胜任力的绩效考核系统第14页CoreDistinctivepropertiesoftheorganisationStrengthsoftheorganisationCorecompetencee.g.FEDEX–distributionandservice15医疗行业基于胜任力的绩效考核系统第15页BehaviouralcompetenciesPropertiesofthepersonWhatpeopleARE?Underlyingcharacteristicsofanindividualthatiscausallyrelatedtocriterion-referencedeffectiveand/orsuperiorperformanceinajobsituation.e.g.achievementorientation16医疗行业基于胜任力的绩效考核系统第16页FunctionalcompetenciesPropertiesofthejobWhatpeopledo?Thedemonstrationofknowledge,skillandattituderequiredtodothejobtoarequiredstandard.e.g.AbletoperformTIGwelding17医疗行业基于胜任力的绩效考核系统第17页MotivesAchievementorientation18医疗行业基于胜任力的绩效考核系统第18页TraitsPhysicalcharacteristics19医疗行业基于胜任力的绩效考核系统第19页SelfconceptSelfconfidence20医疗行业基于胜任力的绩效考核系统第20页Knowledge/SkillAsurgeon’sknowledgeofthehumanbody.Asurgeon’sphysicalskilltooperateensuringthepatientiswellandalive.21医疗行业基于胜任力的绩效考核系统第21页Characteristicsincludedincompetencymodels22医疗行业基于胜任力的绩效考核系统第22页DevelopVsHireYoucanteachaturkeytoclimbatree,butitiseasiertohireasquirrel.23医疗行业基于胜任力的绩效考核系统第23页FrameworkforthesessionCompetencyinPracticetoday.Competencybasedperformancemanagementsystems(PMS)practicestoday.CompetencyapproachesBestpracticesImplementationstrategiesSMRexperience24医疗行业基于胜任力的绩效考核系统第24页PerformanceManagementSystemsAppraisalsdriven.FocusonTraits,Behaviours,Results.25医疗行业基于胜任力的绩效考核系统第25页PerformanceEachapproachrequiresadifferentintervention26医疗行业基于胜任力的绩效考核系统第26页BehaviourandCompetenciesPerformanceisnotoutputsorresultsBehaviourisoneofthecausesofoutput27医疗行业基于胜任力的绩效考核系统第27页TheargumentPerformancenotwithinthecontroloftheindividualBehaviouriswithinthecontroloftheindividual28医疗行业基于胜任力的绩效考核系统第28页Bestpractices-effectiveperformanceMean29医疗行业基于胜任力的绩效考核系统第29页Bestpractices-superiorperformanceOneS.D.abovethemean30医疗行业基于胜任力的绩效考核系统第30页ThepictureChart31医疗行业基于胜任力的绩效考核系统第31页PsychologistWilliamJamesAdifferencewhichmakesnodifferenceisnodifference.32医疗行业基于胜任力的绩效考核系统第32页FrameworkforthesessionCompetencyinPracticetoday.Competencybasedperformancemanagementsystems(PMS)practicestoday.CompetencyapproachesBestpracticesImplementationstrategiesSMRexperience33医疗行业基于胜任力的绩效考核系统第33页TwoapproachesThreshold–minimumacceptablelevelDifferentiating–superiorperformers34医疗行业基于胜任力的绩效考核系统第34页ThresholdPurelyknowledgeandskillsdriven.Easiertodevelop.SkillthemassestoaminimumstandardGovernmentinitiativestodeveloplocalexpertise35医疗行业基于胜任力的绩效考核系统第35页Threshold/FunctionalEnsuringtheminimumisinplacebeforeyoutalkaboutsuperiorperformers.36医疗行业基于胜任力的绩效考核系统第36页BehaviouralDifferentiating.Superiorperformers–relatestotop1/10.Usedbycompanieswithadequateexpertisebutdesiretopushuptheperformancebar.37医疗行业基于胜任力的绩效考核系统第37页FrameworkforthesessionCompetencyinPracticetoday.Competencybasedperformancemanagementsystems(PMS)practicestoday.CompetencyapproachesBestpracticesImplementationstrategiesSMRexperience38医疗行业基于胜任力的绩效考核系统第38页Bestpractices–CompetencyfocusDrivenbythegoalsoftheorganisation.Functionalapproaches–civilaviation,manufacturingBehaviouralapproaches–oilcompaniesIntegratedmodels–airlines,utilities,transportation39医疗行业基于胜任力的绩效考核系统第39页Bestpractices-competencymodelsAssessmentisthekey.ApplicationsusuallyatJob:Personmatch40医疗行业基于胜任力的绩效考核系统第40页Bestpractices-behaviouralDevelopacompetencymodel.EstablishcriterionsamplesComparehighperformerswithlowperformers.BehavioureventinterviewsExpertpanelsStudyingincumbent/futurejobs.41医疗行业基于胜任力的绩效考核系统第41页Bestpractices-designapproachesBehaviouralmodeldefineperformancecriteriacriterionsamplecollectdatadevelopmodelvalidateprepareapplications42医疗行业基于胜任力的绩效考核系统第42页Bestpractices-functionalmodelsPositionPersonAuditGapProgrammePerformance43医疗行业基于胜任力的绩效考核系统第43页Bestpractices–scalablemodelsCatalogueofCompetencies.Weightage.Competencymodels/dictionariesPrincipleofleverageandworkability44医疗行业基于胜任力的绩效考核系统第44页Bestpractices-culturalRelatetolocalcultures.Similarcompetenciesbutexpressedinappropriateculturalterms.e.g.ConflictManagementinThailand45医疗行业基于胜任力的绩效考核系统第45页Bestpractices-usesofcompetenciesTrainingPerformanceCareermanagementSelectionCompensation46医疗行业基于胜任力的绩效考核系统第46页Bestpractices-performanceMixedmodelsAssessandrewardbothPandCWeighted47医疗行业基于胜任力的绩效考核系统第47页Bestpractices-competencybasedperformancesystemsAirlineexampleOilcompanyexampleUseofcriticalincidentswithhighuseofcoachingandfeedbacktools.48医疗行业基于胜任力的绩效考核系统第48页FrameworkCompetencyinPracticetoday.Competencybasedperformancemanagementsystems(PMS)practicestoday.CompetencyapproachesBestpracticesImplementationstrategiesSMRexperience49医疗行业基于胜任力的绩效考核系统第49页Bestpractices-implementationBasedonneedsPrincipleofleverageandworkabilityKeypositionsLevelsCore/Role/Level50医疗行业基于胜任力的绩效考核系统第50页Bestpractices-implementationPilotUseprojectteamsBroadcastthesuccessDrivenbychampionswhoarevisiblelinemanagersStronglysupportedbyHRteam51医疗行业基于胜任力的绩效考核系统第51页Bestpractices-imp