企业培训-sfb2018年08月001统一沟通介绍day1cisco collaboration

CollaborationSystemsRelease10.0©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential4数据中心/虚拟化统一协作与通讯企业网络©2012Ciscoand/oritsaffiliates.Allrightsreserved.4IPTelephonyIP语音UnifiedCommunications

统一通信（4.X-8.X）Collaboration

协作(9.0)Cisco协作的演进©2012Ciscoand/oritsaffiliates.Allrightsreserve66

UC解决方案示意图

基础语音平台PSTN中继（E1）语音网关PSTN现有PBX(1)CallManager语音服务器群集(2)MeetingPlace多媒体会议系统(3)Unity统一信箱MCU视频会议系统企业DB、LDAP、邮件系统Internet专用网络家庭和移动办公连接远端PBX(4)UnifiedCommunicationApplications办公区域:IP电话，视频电话，XML应用，PersonalCommunicator开放区域：无线IP语音IP软电话AP7920增值应用平台(5)Management网管系统双模手机Inbound/Outbound/Web/Email

CRMIP

IVRTTS/ASRAgentSupervisor(6)IPContactCenterICM,IP-IVR/CVP,Analyzer,AgentCiscoUnified

CustomerInteractionAnalyzerUnifiedCommunicationsCustomerCollaborationSERVICESCollaborationApplicationsTelePresence©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential11“TheSystemReleaseshavebeenre-branded,startingwith10.0+,

fromUnifiedCommunicationsto

CollaborationSystemsRelease”©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential5UserExperienceAdditionalApplicationsSimple,ConsistentandCompellingUserExperiencesApplicationandBusinessProcessIntegration(APIs/SDKs)CustomerContactDeploymentModelsCiscoPhones&TelePresenceportfolioDevicesandApplicationsCiscoJabberCiscoWebexStandards-basedInteroperabilityCollaborationServicesInfrastructureEdgeCiscoUnifiedCommunicationsManagerTelephonyVideo/TelepresenceUnifiedCommsCiscoWebexMeetingsCiscoTelePresenceConferencingCiscoPervasiveConferencingNetworkandComputeNetworkCiscoMedianetNetworkoranystandardIPnetworkManagement©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential3•CiscoPrime•DX650•Firmware10.1.(1)•JabberforWin,Mac9.x•JabberforiPad9.3•Jabberformobileclients•JabberC10.0•CUCI-IBM9.5•CUCI-Lync9.5LicenseMgr10.0•CUCMIM&•CiscoPrimePresence10.0•UnityConn10.0•CUxAC10.0•CER10.0Collaboration10.0Deployment,Provisioning,Assurance•8941,8945,6946,

7936•Firmware9.4(1)CoreApplicationsCallControl•CUCM10.0•CUCM-SME10.0•CME10.0•CUCMBusinessNetwork&LicManagement•9951,9971,8941,8945,8946,8961,8965,7925,3905Phones•VXME9.xClientsCustomerCare•UCCE10.0•PCCE10.0WebExservers&Applications•CWMS2.0•WebExBusinessSuiteEdition6000•VCS-C/E8.0,8.1IOS&Gateways•PI21,PI22,PI23•IOSXE3.8-3.10•CME/SRST10.0•CUBE10.0,10.1•CUSP10.0•ISR4400•VG202,VG204TPinfra&Applications•TPServers/w3.1•TPConductorXC2.2•TC6.x•TMS14.3•TX7.0•MCU(45xx,5300)4.4•UCCX10.0•CVP10.0•SocialMiner10.0•Finesse10.0•CUIC10.0•MediaSense10.028.3,29•WebExClassic•WXMeetings3.0forAndroid,4.5foriOSandWXmobility2.0forBBerry*ProductsFCS-ingafterCSR10.0©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential129900系列增强型协作多媒体终端

•交互视频，高保真语音，彩色高分辨率大屏幕显示

•支持大量智能终端应用

•USB接口，Wi-Fi连接，千兆以太网

•节能设计增强型专业多媒体终端

•高保真语音，彩色高分辨率大屏幕显示

•支持大量智能终端应用

•USB接口

•节能设计增强型商务终端

•桌面、会议室和无线商务终端

•高保真语音，千兆以太网

•支持大量智能终端应用

•节能设计高端，桌面视频终端8900系列高端，高分辩率，USB接口7900系列主流话机，广泛的适应性6900系列基本型商务终端

•类似传统电话的用户使用体验

•灵活的通信功能：全双工免提

•支持终端应用协议(XML)•节能设计低端，基本通话与成本平衡©2012Ciscoand/oritsaffiliates.Allrightsreserved.14个人桌面ExecConf.Room

CTS1100ExecOffice多功能CTSSeries沉浸式CTSSeries个性化解决方案VerticalCTS1300CTS321018,14,10SeatConfigurationCTS500DesktopApplianceProfileSeriesEX90DesktopApplianceProfileDual65CTS30106SeatsVirtualClassroomHealthPresenceEX60CTSProfile65CustomLiveDeskActiveCollaborationRoomHDPCMobilityMovi/JabberVideoIPVideoTelephonyTSeriesIntegrationPackProfileDual52T36SeatsC90C60C40SettopEdgeExtensionsProfile52T3CustomE209900SeriesCollaborationProfile42T12SeatsC20QuickSetSX20MX200CiscoConfidential32WebExEngage©2011Ciscoand/oritsaffiliates.Allrightsreserved.2012©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential31Evolution:PhysicaltoVirtualVMforCUCMPubVMforCUCMSubVMforCUCVMforCCXPhysicalServersVirtualServers(VMs)onPhysical

Server©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential33VirtualizationhasBenefits…NonVirtualizedVirtualizedVsLowerCostMoreAgile©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential3434…andVirtualizationwillbetheonlyOptionNonVirtualizedVirtualizedMediaConvergenceServers(MCS)EndofSaleinOctober2013CUCM10.0(1)willbeavirtual-onlyrelease©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential3535•Virtual-onlySpecs-based:server-vendor-neutralsinceFeb5VMwareonMCSstillnotallowed/supported•Upgrade/MigrationExperienceBadnews:allupgradesto10.0are“RU”Goodnews:PrimeCollaborationDeployment•ManagementExperienceGoodnews:PrimeCollaboration“standard”Badnews:extraVMsuntilweconsolidatein10.x•SetofVMConfigurationsintheOVAdownloadSomeadds,nochanges©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential38PlatformOptionsTestedReferenceConfiguration(TRC)Specs-BasedEtc.©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential4242TestedReferenceConfiguration(TRC)•TestedbyCisco•GuaranteedApplicationPerformanceTestedReference•“Onesizefitsall”foralltheCollabapps•ReferenceforSpecs-Based•PackagedsolutionfromCisco•SpecificHWconfigurationsConfiguration©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential4343TRC–CiscoUCSArchitectureOverviewUCS5108ChassisUCSC-series(C220,C240,C260)FCoEUCS2200FabricExtenderUCSB-series(B200,B230,B440)UCS6200FabricInterconnect1GbECatalyst10GbEFCMDSLANNexusSANFCFCSANStorageArray©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential4444TRC–AllowedDeviationsComponentServerModel/GenerationCPUPhysicalMemoryQuantity,model,and#coresSpeedModificationsAllowed?✖✖✔Yes,ifhigher✔Yes,ifhigherDASStorageOff-boxStorageQuantity,RAID,technologySizeandspeedFCprotocolC-series(NICType,vendor,technology)C-series(NICcardquantity)B-series(Mezzaninecard)✖✔Yes,ifhigher✖✖✔Yes,ifhigher✔CiscoConfidential45Adapters©2013Ciscoand/oritsaffiliates.Allrightsreserved.45Specs-Based–RequirementsTRCLimitedCiscoUCSserversSpecs-BasedAnyserverANYServeronVMwareHCLXeon5600or7500withspeed2.53+GHzE7-2800/4800/8800withspeed2.4+GHzE5-2600/4600withspeed2.5+GHzAnyStoragecompatiblewithServerandVMwareE.g.OtherDASconfigs,FC,FCoE,iSCSI,NFSNASLimitedCPUsMoreCPUsoptionsLimitedDAS&FCSANonlyFlexibleDAS&SANAnyadapterscompatiblewithserverandVMwareSelectHBA&1GbENIConlyOptional©2013Ciscoand/oritsaffiliates.Allrightsreserved.FlexibleadaptersvCenterrequired(forlogsandstatistics)RequiredCiscoConfidential4747Thankyou.Pre-loadedSoftwareSuite1,000Users,1,200Devices,50Sites,100CustomerCareAgentsCiscoUnifiedCommunicationManager9.1Forcallcontrol,nativecallqueuingCiscoPrimeCollaboration9.0(&UPMBE)Provisioning,administration,mgmtIM&Presence9.1JabberclientsforIM&presenceCiscoUnityConnection9.1Forvoicemail,automatedattendantCiscoTelePresence®VideoCommunication7.2ForH.323interoperability,B2BCiscoPagingServer8.3Forpoint-to-point,grouppagingCiscoUnifiedContactCenterExpress9.0ForcustomercareCiscoBusinessEdition6000onCiscoUCS®C220M3CiscoEmergencyResponder9.0ForemergencyservicesUpto4UCapps+Prime…Buy1tostart©2013Ciscoand/oritsaffiliates.Allrightsreserved.Buy2toberedundantBuy3+tocoveraddlapps,geography,etc.CiscoConfidential14•Increasedco-residencyCiscoBusinessEdition6000HDoption8UCApplications8UCapplications(including3rdpartyapplications)UCMCUCUCAppAppUCPCPorUPMBEVirtualizationHypervisorUCSC220server1ManagementApplication•NewDistiStockableServerbundleBE6K-STBDL-PLS-K9=$20,800•Max1000users,supportmoredevices(uptoSamelicensemodelSamepromotionsSameorderingprocess2500)©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential19•RapidlygrowingcustomersthatprefertostartwithBE6000packaging(VCS,PC,preloadedapps)andpricing•Customerswithmorethan300usersthatwoulddeploymultipledevicesperuser.•Customersthatwanttodeploymorethan4applications.•“Trybeforeyoubuy”scenarios(IM&P,Video,CCX,webex).©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential20ComponentTargetMDMid-sizecompanieswith<300usersAdvancedCollaboration(Voice,messaging,richmedia)HDFastgrowingcompanieswith>300usersPremiumcollaboration(+video,conferencing,customerinteraction)ApplicationrequirementsCapacity1000users/1200devices$94004+UPMBE/PCPEnterpriseUCM,addhardware1000users/2500devices$20,8008+UPMBE/PCPEnterpriseUCM,supportbeyond1000usersonthesameserverPricingNumberofapplicationsMigration©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential21ApplicationUCMUnityCnIM&PresenceCCXUPMBE/PCScale1000Users/1200edpts1000VMs1000FullUC,IM&Presenceusers100Agents1000usersvCPU21121vRAM4G4G2G4G2GvDisk1x80G1x160G1x80G1x146G1x80GDistributionISO&OVAISO&OVAISO&OVAISO&OVAOVAPre-loadedYesYesYesYesYesCUxACVCSCERBas&AdvPaging25clients100Xversal/100nontraversalcalls1000users1000users12212G4G4G4G1x80G1x250G1x80G1x78GOVAOVAISO&OVAOVANoYesYesYes©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential22CiscoWebExMeetingBundleEnhancementsMinimumnumberofMeetingCenterhostsreducedto5Choiceof1,3,or5yearsubscriptionsforWebExMeetingCenter@20%offGPLpricing!RequirepurchaseofBE6000starterlicensebundleIntegratedVoIP1yrserviceincluded(limited)Maximumcapacity25participantspersessionUnlimitednumberofmeetings.1meeting/hostRenewsubscriptionsusingregularGPLSKUs©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential24BE6000–VCSLicensingOverviewVCSLicensesUseH.323callSIPCallSIP/H.323InterworkingcallCalltraversingafirewallIPversion6toIPversion41localcalllicense1localcalllicense1traversalcalllicense1traversalcalllicenseonbothVCS-CandVCS-E1traversalcalllicenseVideoCommunicationServerControl-isaH.323Gatekeeper,aSIPProxy/Registrar,aH.323-SIPgatewayserverandIPv4/IPv6gatewayVideoCommunicationServerExpresswayisaSessionBorderControllerforSIP/H.323firewalltraversalNon-traversalcall(akaLocalcall)(upto100perBE6000).CallwheresignalingisroutedthroughVCS,butmedia(voiceandvideo)isrouteddirectlybetweenthepeersTraversalcall(upto100perBE6000)CallwherebothsignalingandmediaisroutedthroughVCS©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential27FeaturesBatchSchedulingofbatchjobsReverseSyncZerotouchSelf-CareOrdertrackingLDAPIntegrationDialPlanGenConfigurableCUCMtemplatesCUCMSRSTSingleNumberReachExtensionMobilityDisplayofloggedinusersSecurityAuditTrailNorthboundAPIApplicationsCoverageCUCMUnityConnectionPresenceCCXUPM9.0BEUserimportonlyNoOnetimeinitialinstallofCUCMYesYesYesYesNorthAmericanDialPlan(othersaremanual)No(Static)YesYesYesYesNoNo9.0and9.19.0and9.19.0and9.1NosupportPrimeCollaboration9.0InfraandDay2YesManual&scheduledNoYesYesYesNoYesYesYesYesYesYesSDK7.1tolatest7.1tolatest7.1tolatestNosupportPrimeCollaboration10.0InfraandDay2YesManual&scheduledYesYesYesYesNoYesYesYesYesYesYesSDK7.1tolatest7.1tolatest7.1tolatestYes(Advanced)©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential30©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential87•EnterpriseLicenseManagerrenamed…•ImprovedProductAlertIndicatorsWarningsanderrorsdisplayedondashboard,licensealertsandproductinstanceareasCiscoPrimeLicenseManagerIndependentproductreleasecycleIndependent.iso,updatesandvirtualmachinetemplatesWarningexpirationshown•UserInterfaceImprovementsLicenseusageLicenseplanningMenuoptions•MajorVersionUpgradeFulfillupgradePAKsthroughefulfillment(featureandversion)Seamlesslicenseupgradesformajorversions9.xandhigher•LocalLanguageSupportLocalesincludedwith.isoSupportforEnglish+12additionallanguages•LicenseUsageHistoryReporthistoryforlicenseusageandcompliance•ManualLicenseDefinitionUpdateManualupdatesforproductlicensedefinition•AddedProductSupportCiscoEmergencyResponder©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential90•Softwareversionupgradei.e.9.Xto10.X•Licensefeatureupgradei.e.BasictoEnhanced•ManualorElectronicFulfillment1.Ordermajorversionupgrade2.LicenseFulfillment->FulfillLicensefromPAK3.EnterupgradePAK4.Selectquantity/typeforfrom/toversionupgradeforfulfillment5.Reviewandconfirm6.Fulfill–newlicensefileinstalledonELM©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential91DeploymentSizingApplicationDesign:

SameUnifiedCMUnityConnectionUnifiedCCX1-WhichVMtemplate?HowmanyVMs?orHardwareDesign:Different2-HowmanyVMsperserver?3-Howtomixappsonaserver?©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential49491-WhichVMtemplate-HowmanyVMs?SameApplicationDesign:UseSRNDfordesignguidanceandsizingguidanceUseUCSizingTooltovalidateSizingWithMCSserversCapacitydependsonMCSservermodelWithVirtualizationCapacitydependson

VMtemplateAddVMsformorecapacityAddMCSserversformorecapacityIngeneral,NumberofMCSservers=NumberofVMs©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential5050VMtemplates(OVA)ProductScale(users)10,000UnifiedCM9.17,500vCPU42vRAM(GB)66vDisk(GB)1x1101x110ServerPerformanceTypeFullonlyFullonly2,5001,00020,00010,0005,0001,00015,000fullUC1,000fullUC400agents1274214144486646281x801x802x300/5002x146/300/5001x2001x1602x801x802x146FullonlyRestrictedandFullFullonlyFullonlyFullonlyRestrictedandFullFullonlyRestrictedandFullFullonlyServerswith“RestrictedUCperformanceCPU”canuseonlysometemplatesUnityConnection9.xUnifiedIM&Presence9.xServerswith“RestrictedUCCPUPerformance:C200M2,C220M3STRC#2,BE6KUnifiedCCX9.x300agents100agents22442x1461x146FullonlyRestrictedandFull©2013Ciscoand/oritsaffiliates.Allrightsreserved.Moretemplatesat:/wiki/Unified_Communications_Virtualization_Downloads_(including_OVA/OVF_Templates)CiscoConfidential5151SizingValidationUCSizingToolAvailabletoPartners,CiscoAccountTeams,andCiscoAdvancedServices

/cucst©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential5252CPU

–ThesumoftheUCapplicationsvCPUsmustnotexceedthenumberofphysicalcoresoftheserver(1:1mappingbetweenvCPUandphysicalcore,NoCPUoversubscription)–WithCiscoUnityConnectiononly,reserveanadditionalphysicalcoreperserverforESXi•MemoryThesumoftheUCapplicationsRAM(plus2GBforESXi)mustnotexceedthetotalphysicalmemoryoftheserver(Nomemoryoversubscription)©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential5353NetworkingwithVirtualizationOverviewUCApplicationLANManagementLANTrafficoutsideoftheESXiHostUCapplicationstrafficandManagementtrafficforESXiHostESXivmnicCorrespondstophysicalNICNICteamingsupportvSwitch/vDS/Nexus1000vVMvNICattachedtoPortGroupvNICVirtualNICoftheVMNoNICteamingsupportonUConUCSESXiHost©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential5555NetworkDesignOverviewPlanforRedundancy(upstreamswitch,NICteaming)DeterminenumberofNICportsrequiredQoSconsiderationswithB-seriesbladeservers©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential5656PlanforNetworkRedundancy–C-series•WithC-series:Connecttoatleast2upstreamphysicalswitchesPlanforredundancywhenLOMorNICcardfailsRedundancyforVMtrafficismoreimportantthanforESXiManagementtrafficUseVMwareNICteamingforredundancyandloadsharingESXiManagementVMTrafficCIMCNICCard(PCI-E)LOM(LAN-On-Motherboard)©2013Ciscoand/oritsaffiliates.Allrightsreserved.CiscoConfidential5757PlanforNetworkRedundancy–B-series•WithB-series:PlanforredundancyincaseaFabricInterconnectorupstreamswitchfails

ETH1ETH2MGMTMGMT6100FabricACluster6100FabricBFEXACNAvHBA1vNIC1FEXBvmnic1vNIC3vHBA2vNIC2vmnic2vNIC4vSwitchorvDS©2013Cisco