酒店初级英语情景对话

酒店初级英语情况对话一、房务部（前厅）1、MakingaReservation预约客房Reservationist(R):Goodafternoon.WhatcanIdoforyou?下午好，我能帮您什么吗？Client(C):Goodafternoon.I’mcallingfromBeijingForeignTradeCompany.Isitpossibleformetohaveasuite?下午好，这里是北京外贸企业，我想订一间套房，有吗？R:Certainly,canyougivemeyournameplease,sir?有的，先生，能够告诉我您的名字吗？C:West,W-E-S-T.R:Thankyou,Mr.West.Butbytheway,howlongwillyoustayhere?感谢，WEST先生。请问你要住多久呢？C:I’llstayhereforquitealongtime.我将会住很长一段时间的。R:I’mgladyouwillbestayingatourhotelforalongtime.很快乐你将会在我们酒店长住。C:Howmuchisthesuite,please?请问套房多少钱呢？R:Yoursuiteis320yuan(RMB)perday.您订的套房一天是320元。C:Doesthatincludeattendance?1有包括服务费吗？R:Threehundredandtwentyyuanaday,serviceincluded.元一天，包括服务费。Mealsincluded?餐费有包括在内吗？R:Mealsareextra,notincluded.餐费是其他算的，不包括在内。C:Whatservicescomewiththat?都还有些其他的什么服务吗？Forthreehundredandtwentyyuanaday,youwillhaveonebedroomwithair-conditioning,asittingroom,abathroom,acolourTVset,atelephoneandamajorinternationalnewspaperdeliveredtoyourroomeveryday.您的房间有一间带空调的卧室，一间客堂，一间浴室，一台彩电，一部电话并且每日都有主要的国际新闻报送到您的房间。C:DoIhavetopayinadvance?我需要提早预付吗？R:Yes,youmaypayhalfofit.Theaccountwillbesettledlater.要的，您需要先预付一半，稍后会设定一个帐户。C:Onwhichflooristhesuite?套房在几楼呢？R:Wehavereservedtwosuitesforyoutochoose.Oneisonthefirstfloor,2theotheronthethirteenthfloor.Bothofthemhaveabathroomandfacetothesouth.我们供应两个套房供您选择。一个是在一楼，另一个是在十三楼。两个套房都带浴室并且都是朝南的。What’sthedifferencebetweenthem？它们之间有什么不同样呢？R:Theconditionsandthepricesarethesame.Nodifference。.条件和价钱都是同样的，没什么不同样。C:Whichisquiet?Iwantaquietone.Ihatenoiseatnight.哪一间更沉寂？R:Theoneonthethirteenthfloorisveryquiet.Theroomnumberis1316.三楼的那一间是特别沉寂的。房间号是1316。C:IthinkI’lltaketheoneonthethirteenthfloor。.我想我仍是订三楼的那一间吧。R:OK.Andyourarrivalanddeparturedates?好的，那您抵店和离店的日期是？C:Idon’tknow,butitcouldbeseventeentotwentydays.不知道，可是大体会住17至20天吧。Thenwecanonlyconfirmaroomfromthe10thtothe27th.I’mafraidwewon’tbeabletoguaranteeyoutheroomafterthe27th.那我们只能确认一个房间给您，从10号至27号，惟恐我们不能够保证3号此后有房间给您了。Whatifthereisn’tanyroomthen?可否是那此后都没有房间了？R:Don’tworry,sir,Wecaneitherputyouonawaitinglistorfindyouaroominanearbyhotel.不要急，先生，我们也能够将您列在等待名单上或许在近来的地方为您找一家酒店。C:Fine,thankyou.Good-bye.好的，感谢，再见。2、Reception款待Scene:AcarpullsupinfrontofLandscapehotelandadoorman(Dm)goesforwardtomeettheguests,openingthedoorofthecarforthem.一辆车在山川大酒店前停下了，行李员上前为客人翻开车门。Dm:Goodevening,sirandmadam.Welcometoourhotel.夜晚好，先生女士。欢迎莅临我们酒店。Mr.Bellow(B):Thanks.Goodevening.夜晚好，感谢。Dm:(Openingthetrunk,takingoutthebaggageandlookingatthenameonthebaggagetags)翻开车后箱，取出行李并看着行李标签上的名字。I’mthedoorman,Mr.Bellow.Soyouhavegotaltogetherfourpiecesof4baggage?我是儿的行李，BELLOW先生。您一共有四件行李是？B:Er⋯Maybefive,Margaret(M)。。。可能有五件吧，MARGARET。Dm:Five?Oh,sorry.Letmehaveacheckagain.五件？不起，我再一次。M:Oh,no,Henry,Alwayspoormemory!We’vegotonlyfour.不是的，HENRY，你总是健忘，我只有四件行李的。B:Isee.我知道了。(Tothedoorman)Sorry,boy,You’reright.Fourpieces.行李：不起，你是的，我只有四件行李。Dm:Nevermind,MrBellow.TheReceptionDeskisstraightahead.Afteryou,please.没关系。BELLOW先生。台就在前面，您先。B:Yes,thankyou.好的，。3、InquiringInformation咨询Receptionist(R):Goodafternoon,sir.下午好，先生。MrBellow(B):Goodafternoon,Couldyoupleasemailaletterforme?下午好，你能我寄一封信？R:Yes,Haveyoustuckonthestampsyet?好的，票了？B:No.Ineedtobuysome.没有，我得去一些。R:(Lookingattheletter)isittoSanFrancisco?5（看着信函）这是寄到圣弗兰西斯科的吗？B:Yes.AndI’dliketosenditbyordinaryairmail.是的，我想就一般的航空邮寄就能够了。(Weighingtheletteronthescales)Twoyuanandsixtyfen。（将信函称重）2.6元。B:Overweight?超重了吗？R:Yes.是的。Twoyuanandsixtyfen.2..6元(60分=6角)thankyou.Hereitis给你，感谢。(Givingthemoney).（付钱）R:Hereareyourstamps.Pleasestickthemontogetherwiththeairmailstickeronthefrontoftheenvelope.这是您的邮票，请将它们和航空信函的标签一同贴在信封的前面。Allright.Onemorething,IwanttosendatelexandafaxtoNewYork.Canyouarrangeitforme?好的，还有一件事，我想发一份电报和一份传真到纽约，你能为我安排一下吗？B:Oh,yes,sir.Wehavetelexandfaxserviceinourhotel.Wouldyoupleasegotothebusinesscentre?Youcansendyourtelexandfaxthere.能够的，先生。我们酒店吸供应电报和传真服务。您能够在那边发电报和传真。R:Well,I’llbegoingthere.Thankyouforyourinformation.6好的，我这就过去。感谢你供应的信息。B:Youarewelcome.不客气。4、DealingwithleavingProcedure办理离店手续BellCaptain(BC):ThisistheBellCaptain’sDesk.MayIhelpyou?这里是礼宾台，有什么能够帮到您的吗？Guest(G):I’mgoingtocheckoutsoon.Couldyoupickupmyluggage,please?我要退房了，你能上来拿行李吗？BC:Certainly,sir.MayIhaveyourroomnumber,please?能够的，能告诉我您的房间号码吗？G:Yes.It’s2932.。好的，2932房。BC:Room2932.Wewillsendabellmanimmediately.Couldyouwaitinyourroom,please?2932房，我们会立刻派一名行李员上去，您在房间里等，行吗？Bellman(B):Goodmorning,sir.I’vecomeforyourbags.清晨好，先生，我是来帮您出行李的。G:Thankyou.Couldyoutakethesetwosuitcases,please?I’llbringtheshoulderbagwithme.感谢，你帮我拿这两个行李箱好吗，我拿背包。B:Certainly,sir.Twosuitcases?好的，两件行李箱是吗？G:Yes.是的。B:Isthereanythingvaluableorbreakableinthem?里面可否有名贵物品或许易碎物品呢？7G:No.没有。Thisisyourclaimtag,sir.WewillkeepyourbagsattheBellCaptain’sDesk.Couldyoupickthemupthere,please?这是您的行李标签，我们会将行李放行家李台。您到那边取行李好吗？G:Certainly.好的。B:Thankyou,sir.感谢您。5、Smilingwelcome微笑相迎Scene:TheSmiths(G)emergefromalift.Afloorattendant(FA)meetstheminthecorridor.Smiths一家人从电梯里出来，一个楼层服务员在通道迎接他们。FA:(Smiling)Goodmorning,sirandmadam.MayIshowyoutoyourroom?（微笑）清晨好，先生、女士们。我能够带你们到房间吗？G:Yes,please.Hereisourroomkey好.的，请。这是我们房间的钥匙。FA:Pleasecomethisway.(afterawhile)Hereweare.Afteryou,sirandmadam.(TheFAopensthedoor,theyentertheroom.)这边请（一会儿后）。我们到了，你先请，先生女士们。（服务员翻开门，他们进房间了。）G:Thankyou.Whenwillourbaggagearrive?感谢你，我们的行李什么时候送上来。FA:Thebellmanwilltakeitupsoon.行李员一会就会将行李送上来的。8G:Verywell.特别好。(Thebellmancomeswiththebaggageandknocksatthedoor（.行)李员将行李送上来了并敲门）B:MayIcomein?Yourbaggageishere.我能够进来吗？你们的行李送到了。G:(openingthedoor)Oh,good.Comein,please（.开门）好的，请进。B:Fourpiecesaltogether.Isthatcorrect?总合4件，是吗？G:Yes,thankyou是.的，感谢。B:Youarewelcome.不客气。6、DialogA.checkinginaGuest登记着店Scene:MrSmithhasjustarrivedatthehotel.Thereceptionist(R)isreceivinghim.史密斯先生刚到酒店，款待员正款待他。R:Goodafternoon,sir,MayIhelpyou?下午好，先生，我能帮得上忙吗？G:Goodafternoon,I’dliketohaveasingleroomhere.下午好，我想要一下单间。R:Doyouhaveanyreservations,sir?先生，您有预约吗？G:Yes,Imadeareservationtwoweeksago是.的，我两周前预约了。R:MayIhaveyouname?您尊姓？G:JohnSmith.MrSmith.约翰史密斯。R:Justaminute,MrSmith.I’llcheckthearrivallist.9史密斯稍等，我想核一下抵达名。Yes,wedohaveareservationforyou.MrSmith,you’dliketohaveasingleroomforthreedays.AmIcorrect?是的，我确有一个是您的。史密斯先生，您要一个三天，是？G:Yes.是的。R:Well,wouldyoupleasefillinthisform?好的，填下表格好？G:Allright.Hereyouare.Iseverythingallright?好的，你，我填的？R:Letmesee⋯Name,Address,Nationality,Forwardingaddress,Passportnumber,placeofissue,DateofdepartureandSignature.That’sallright.Thankyou.MayIhavealookatyourpassport,sir?我看看，姓名，地点，国籍，地点，照号，行地点，离开日期和名，能够了，。我能看下你的照先生？G:Hereyouare.您。R:Thankyou.(Hegivesitbackafterchecking.)Hereyouare.。（看完后了他）。您。MrSmith,youroomnumberis1820,andhereisyourroomkey.TheroomrateisUS$60pernight.史密斯先生，你房的号是1802，是匙，房价是每晚60美10元。G:verywell.好的。R:Now,thebellmanwillhelpyouwithyourbaggageandshowyoutoyourroom.现在，侍从将帮您拿行李，带你去房间。G:Thankyou.感谢。R:Youarewelcome.Hopeyouwillenjoyyourstaywithus.Good-bye.不用谢，希望您和我们相处得快乐，再见。7、DialogB.ReceivingaTourGroup集体登记Scene:MrSmith,atourdirector,comesuptotheFrontDeskandspeakstothereceptionist.史密斯先生，是旅游团的经理，抵达前台和款待员说话。R:Goodmorning,sir.WhatcanIdoforyou?清晨好，先生，需要帮助吗？Goodmorning.I’mJohnSmith,thetourdirectoroftheInternationalTravelAgency.Wemadeareservationfor10doubleroomslastmonth.清晨好，我是约翰史密斯，国际旅游机构的经理，上个月我们预约了10间双人间。Nicetoseeyou,Mrsmith,Wouldyoupleasewaitforaminute?I’llcheckthearrivallist,Yes,wehaveyourreservation.You’dliketohave10doubleroomsfortwodays.很快乐见到您，史密斯先生，请稍等片晌，我查察一下抵达名单，11是的，有您的预约，您预约了两天的10人间双人房。G:Yes,We’llstayherefortwodays.是的，我们会呆2节气间。R:Haveyougotagroupvisa?您有团队签证吗？G:Yeshereitis有.，在这。R:MayItakeacopyofit?我能复印一下吗？G:Yes,please可.以。Sorrytohavekeptyouwaiting.Hereyouare.Nowwouldyoupleasefillinthisform?让您久等了，给您。能填下这张表格吗？G:Allright.Hereyouare.好的，给您。Thankyou.We’llgiveyou10rooms,fromRoom501toRoom510.herearetheroomkeys.Thebellmenwilltakeyourbaggageuptoyourroomslater.感谢，我会给您10间，从501到510，这是钥匙。稍后行李员会帮您把行李拿到房间。G:thankyou.感谢R:Youarewelcome.Hopeyou’llenjoyyourstaywithus.Good-bye.不用谢，希望您和我们相处得快乐，再见。G:Good-bye.再见。8、DialongA.BookingAirTickest预约机票Scene:MrBlackwantstovisitBeijing.HeisbookingthetickestattheBellCaptain’s(B)desk.布莱特先生想去北京参观，他正行家李员领班那边预约机票。12B:Goodafternoon,sir.MayIhelpyou?下午好，先生，需要帮助吗？Yes.MywifeandIwouldliketogotoBeijingbyplaneonFriday.Canyougettheticketsforme?是的，我妻子和我星期五想乘飞机去北京，您能帮我买票吗？B:MayIknowyournameandroomnumber?您的姓名和房号是多少？G:BillBlack.Room976.比尔，布莱克，976房间。B:whattimewouldyouliketoleave?您想要什么时间走？G:Earlyinthemoring,ifpossible.若是可能的话，明早趁早。B:(Hecheckstheplanetimetable)Will7:15beallright?（查察航班时间）7：15能够吗？G:Yes,thatwillbefine.好的，能够。B:Justamoment,I’llcalltheairlinetoseeifthereareticketsforyou.稍等，我打个电话给航空企业看看可否有票。(afewminuteslater)Sorrytohavekeptyouwiating.I’vebookedtwotickestsforyou，Pleasecomeandcollectthemheretomorrowmorning.久等了，我为您预约了2张票，请明天清晨到这来查对。G:Thankyou,HowmuchdoIoweyouforthetickets?感谢，票价多少？B:It’s1600yuan.1600元。G:ShallIpayyounow?现在付给您吗？B:Youmaypaymewhenyougetthetickets您.拿到票再付给我钱。G:Thankyou.感谢。13B:You’remostwelcome.Good-bye真.的不用客气，再见。9、DialongB.biddingFarewell辞别Scene:MrJones(G)thanksthehotelsatfffortheirhospitalityandleavesthehotelforxian.约翰先生感谢酒店职工的热情，尔后走开酒店去西安。FA:Goodmorning,sir.AnythingIcandoforyou?清晨好，先生，有什么需要我帮助的吗？G:Goodmorning.Sir.Howtimeflies.Nowwehavetoleaveforxian.清晨好，先生，光阴飞逝，现在我不得不去西安了。FA:whatapity!Iwishyoucouldstaylonger,sir.多遗憾啊，我希望您能留下来，先生。G:Wehavetogo.ButwereallyenjoyedourstayinBeijing.我们必定得走了，但我们在北京真的相处得很好。FA:Howdoyoulikechina?你感觉中国怎么样？G:Chinaisacountrywithanancientcivilization.It’sgreat.中国是一个有着古老文化的国家，很伟大。FA:I’mgladtohearthat.DidyouenjoyyourstayinBeijing?我很快乐听到这些，你们在北京快乐吗？Yes,wedid.Weappreciateyourserviceandyourhospitalityverymuch.是的，很快乐，我们特别欣赏你们的热情服务和对我的盛情款待。FA:Thankyouforyourkindcompliment.Wearegladtobeatyour14service.Wealllookforwardtohavingyouagainatourhotel？.感谢您好意的夸赞，我们很快乐为您服务，我们都希望你们再次莅临我们酒店。G:Yes,we’llcomebackbeforelong.不久后，我们还会回来的。FA:MayIhelpyouwithyourluggageandseeyouoff?要我帮您提行李送您吗？G:No,thankyou.Icanmanagemyself.Good-bye.不用了，感谢，我会照顾好自己的，再见。FA:Good-bye.Haveanicetrip.再见，旅途快乐。二、房务（客房）1、GuidingtheGuesttoTheirRooms引客进房FloorAttendant(FA):(Smiling)Goodafternoon,sirandmadam.Didyouhaveanicetrip?下午好，先生女士，您们旅途愉快吗？Mr.Bellow(B):Yes,thanks.是的，感谢。FA:Welcometotheninthfloor.I’mthefloorattendant.JustletmeknowifthereisanythingIcandoforyou.欢迎到9楼，我是楼层服务员。若是有什么需要，请告诉我。B:WhereisRoom908,please?908房在哪儿呢？FA:Ah,Mr.andMrs.Bellow.Wouldyoucaretostepthisway,please?Itisalonghere.BELLOW先生、夫人，请走好，沿着这儿走就能够了。15Mrs.Bellow(M):Oh,howdoyouknowourname?你是怎么会知道我们的名字？FA:Itwasonthearrivallistforroom908.Hereweare.MayIhaveyourkey,please?Letmeopenthedoorforyou.您们的名字在908房的预抵名单上，把房间的钥匙给我好吗？我帮您们开门。B:Hereitis.在这。FA(Knocksatthedoorfirst,opensit,andprecedestheguestsintotheroomandturnsonthelight)Thisway,please.（先敲门，尔后引领客人进房间并开灯）这边请。B:Thankyou.Whenwillourbaggagearrive?感谢，我们的行李什么时候送上来？FA:Yoursuitcaseswillbehereshortly.Thebellmanishandlingthem.您们的行李立刻就送上来了。行李员正在办应中间。B:Verywell(Lookingaroundtheroom.)特别好（环顾房间）FA:Howdoyoulikethisroom?您感觉这房间怎么样呢？M:Oh,itlookscomfortableandcozy.Welikeitverymuch.看起来很畅快。我们很喜欢。FA:(Drawingthecurtainsaside)TheroomisfacingsouthandcommandsagoodviewoftheHuangpuRiver.（把窗帘拉开）这房间朝南并面对着黄浦江，风景很好。M:Yes,howlovelyitis!是的，真的很美！16FA:(HandingtheroomkeytoMr.Bellow)Hereisyourkey,Mr.Bellow.（把房间钥匙交给BELLOW先生）这是您的钥匙。2、ChamberService客房服务Attendant(A):Housekeeping.MayIcomein?客房服务，我能够进来吗？Bellow(B):Yes,please.请进。A:Whenwouldyoulikemetodoyourroom,sir?我什么时间能够开始打扫房间呢Youcandoitnowifyoulike.Iwasjustabouttogodownformybreakfastwhenyoucame.Butbeforeyoustart,wouldyoudothisforme?只需你喜欢，现在就能够。我现在就在下去吃早餐了，可是在你开始打扫以前，能不能够帮我做件事？Yes,whatisit?能够的，是什么事呢？Iwouldlikeyoutogoandgetmeaflaskofhotwater.Ineedsomehotwatertowashdownmedicineafterbreakfast.我希望你去拿一个装热水的保温瓶。我吃完早餐要用热水泡这些药。A:I’msorrythatyourflaskisempty.I’llgoandgetyouanotherflaskthat’sfullatonce.特别对不起保温瓶是空的。我立刻去拿另一个装满水的的来。B:Thankyou.感谢。3、LaundryService洗衣服务17RoomAttendant(RA):Excuseme,Mr.Bellow.Haveyouanylaundry?Thelaundrymanisheretocollectit.对不起，打扰了，BELLOW先生，您有在送洗的衣服吗，洗衣工现在过来收了。MrBellow(B):No,notnow,thankyou.不用了，现在不用，感谢。RA:Ifyouhaveany,pleasejustleaveitinthelaundrybagbehindthebathroomdoor.Thelaundrymancomesovertocollectiteverymorning.若是您有的话，只需把它们入在浴室门后边的洗衣袋里就能够了，洗衣工每日清晨都会过来收的。B:Thankyou.感谢。RA:Pleasetellusornotifyinthelistwhetheryouneedyourclothesironed,washed,dry-cleanedormendedandalsowhattimeyouwanttogetthemback.请在票据上面写明你的衣服可否要熨来，水洗，干洗或许需要维修，也能够告诉我们你想什么时候取回衣服。B:Isee.Whatifthereisanylaundrydamage?Iwonderifyourhotelhasapolicyondealingwithit.我知道了，万一有的衣服洗坏了，我想知道你们酒店可否的办理这方面问题的政策。RA:Insuchacase,thehotelshouldcertainlypayforit.Theindemnityshallnotexceedtentimesthelaundry.18若是发生这样的事情，酒店必定会补偿的。洗衣的补偿是不高出10倍的。B:Thatsoundsquitereasonable.Ihopethere’snodamageatall.听起不很合理，我希望什么损坏都没有。RA:Don’tworry,sir.TheLaundryDepartmenthaswideexperienceintheirwork.不用担忧先生。洗衣部对他们的工作有丰富的经验。B:Allright.Thankyouforyourinformation.好的，感谢你啊。RA:Notatall.不用谢。4、Wake-upCallService唤醒服务A:Goodevening.ThisisMr.Smithinroom505.夜晚好，我是SMITH先生，505房间的。B:Goodevening,Mr.Smith.WhatcanIdoforyou?夜晚好，SMITH先生，有什么我能够帮到你的吗？A:I’mgoingtoTianjinearlytomorrowmorning.SoIwouldliketorequestanearlymorningcall.我明天清晨一大早就要去天津了。因此我想要叫醒服务。B:Yes,Mr.Smith,atwhattimewouldyoulikeustocallyoutomorrowmorning?好的，你希望我们明早几点叫醒你呢？A:Well,I’mnotreallysure.ButIhavetobeattheconferenceroomoftheTianjinby10o’clock..Youwouldn’tknowhowlongittakestodrivetoTianjinfromthehotel,wouldyou?19我也不太确定，可是我明天10点要在天津参加一个会议。你知道从酒店开车到天津要多长时间吗？B:Iwouldgiveittothreeandahalfhours.大体要三个半小时。A:ThatmeansthatI’llhavetobeontheroadby7o’clockattheleast.那意味着我最少7点就要出发了。B:That’sright.是的。A:Well,inthatcase,Iwouldlikeyoutocallmeat5:30?若是这样的话，请在5：30叫醒我。B:O.K.sowewillwakeyouupat5:30tomorrowmorningGoodnight,Mr.Smith.Haveagoodsleep.好的，我们明早会在5：30叫醒您的，晚安，SMITH先生，睡得好觉。A:Goodnight.晚安。5、HospitalityService热情服务Scene:TheSmiths(G)havejustcheckedin.Theyarenowintheirroom.Smiths一家人刚才入住，现在他们在他们的房间里。FA:(knockingatthedoor)Housekeeping.MayIcmein?（敲门）客房服务员，我能够进来吗？G:Yes,comein,please可.以，请进。FA:Hereisteaandsomefreshtowelsforyou.这儿有茶和一些新的毛巾给你们。G:Oh,welikeChinesetea.Couldyoutellmethetime?wehavejustcome20fromSanFrancisco.我们喜欢中国的茶，能告诉我时间吗？我是从圣弗兰西斯科过来的。FA:It’stwoo’clockintheafternoon.现在是下午2点。G:WeleftSanFranciscoat9:00p.m.onthe21standnowitisthe23rd.why?我们是21号夜晚9：00走开圣弗兰西斯科，而现在是23号，为什么？FA:Timeisthesamethroughoutthewholechina,buttimehereis16hoursaheaofWestCoastTimeinyourcountry.So’itsnow10p.m.ofthepreviousdayinSanFrancisco.全中国的时间都是同样的，可是这里的时间比西海岸国家的时间早16个小时，因此现在圣弗兰西斯科那边是前一天的夜晚10点。G:NowonderIfeelsosleepy难.怪我感觉想睡觉。FA:Haveagoodsleepandyouwillfeelbettertomorrow.好好睡一觉，你明天会感觉很多的。G:Thankyou.感谢。FA:Ihopeyou’llsoomgetusedtothetimedifference.Good-bye.我希望你会很快适应时间差的，再见。G:Good-bye.再见6、ShoppingfortheGuestonRequest代客购物Scene:MrWhite(G)callsthefloorattendant(FA)earlyinthemonring.White先生，很早打电话到楼层服务员。FA:Goodmorning,sir.WhatcanIdoforyou?21清晨好，有什么能够帮到你的？G:I’dliketotellyouthatsomefriendsarecomingtocelebratemybirthdaytonight.Wouldyoupleasegetabirthdaycakeandsomefruitforme?我想告你夜晚我朋友会来儿我祝寿辰，你能够我准一个寿辰蛋糕和一些水果？FA:Yes,ofcourse.Whatkindoffruitwouldyoulike,bananas,tangerinesorgrapes?自然能够。你想要什么水果呢？香蕉、桔子、葡萄？G:Somebananasandgrapes,please一.些香蕉和葡萄吧。FA:Howmanyofeach?每种多少呢？G:Onekilogramofbananasandtwokilogramsofgrapes.1公斤香蕉和2公斤葡萄FA:Yes,sir.Anythingelse?好的,先生,有的?G:Hm⋯FA:Wouldyoulikesomeflowers?你需要一些花?G:That’sgoodidea.Canyouhelpmetogetsome?好想法,你能帮我一些?FA:Yes,Ican.Whatkindofflowerswouldyoulike?能够的,你想要什么花呢?G:Abasketoftulips.一郁金香.FA:Yes.Abirthdaycake,somefruitandflowers.Isthatcorrect?22好的,一个蛋糕,一些水果和鲜花,对吗?G:Right.Now,hereisthemoneyforthem.Isitenough?对,现在这里买那些东西的钱,够吗?FA:Ithinkitquite’senough.我想绝对够了.G:Manythanks.特别感谢.FA:It’saarureple.这是我的有幸.7、ComplainingaboutFacilities设备投诉Scene:MrWhite(G)isnotsatisfiedwiththefacilitiesintheirroomandcomplainstotheHousekeeper(H)byphone.White先生对他们房间的设备不满意,打电话向客房服务员投诉.G:Hello.IsthistheHousekeeper?你好,是客房服务部吗?H:Yes.MayIhelpyou,sir?是的，有什么能够帮到你的吗，先生？G:Yes.ThisisMrWhite,Room315.Icheckedinhalfanhourago.Thedoortothebathroomwon’tlock.Andthehotwaterdoesn’trunawayintheshower.我是315房的怀特先生，我是半小时前入住的，浴室的门关不上，而且淋浴出不了热水。H:Oh,I’msorrytohearthat,Idoapologizeforhavingcausedyousuchinconvenience.I’llsendamechanictoyourroomrightaway.很对不起，对你惹起了这些不便，我向你致歉。我立刻派一个维修工到你房间。G:Couldyouchanearoomforme?你能帮我换一个房间吗？23H:I’llcontacttheFrontDeskandseeifthereisaroomavailable.(afterseveralminutes)WouldyouliketomovetoRoom505?We’llhelpyouwithyourluggage.我与总台联系一下看可否有房间能够换，（几分钟此后）帮你换到505房能够吗？我们帮你搬行李。G:It’sverykindofyou.你真是太好了。H:Youarewelcome.Abellmanwillcometohelpyouwithyourluggageinaminute,Sir.Room505isingoodcondition.I’msureyouwilllikeit.Justletusknowifyouhaveanyproblem.Good-bye.不客气，一会儿后行李员会上来帮你搬行李，505房的条件很好，我相信你会喜欢的。若是有什么问题，请告诉我们，再见。8、ComplainingaboutService服务投诉Scene:Itis11:30p.m.MrsWhite(G)justarrivesandchecksherroom.ShecomplainstotheHousekeeper(H).现在是夜晚11：30，怀特夫人刚才刚到她的房间，好向客房部投诉。H:Goodevening,madam.CanIhelpyou?夜晚好，女士，有什么能够帮助你的？G:Yes,I’mMrsWhite,Room328.I’vejustcheckedin.是的，我是White夫人，328房的。我是刚入住的。H:Iseverythingallrightinyourroom?你房间里所有都好吗？G:No.Thepillowcasesarestainedandthebathtubisnotclean.Thereisnotoiletpaperinthebathroom.24不，枕头套是脏的，浴缸也不洁净，浴室里没有厕纸。H:I’mterriblysorry.I’llattendtoitrightaway.Weusuallycheckeveryroombeforeguestsmovein.Butwehavebeenextremelybusywithalargeconference.What’smore,it’sthepeakseason.Wemighthaveovrerlookedsomepoints.I’llsendachambermaidtoyourroomrightnow.真的特别对不起，我会立刻跟进的，平常我们在客入住前都会检查每个房间，可是我们在忙于一个大会议。再说，现在是旺季，我们可能忽略了一些细节点，我会立刻派一个女服务员到你房间。G:Allright.好的。H:I’msorrytohavecausedyousuchinconvenience.Iassureyousuchthingswon’thappenagain.Thankyoufortellingus.特别对不起给您造成这样不便，我保证这样的事情将不会再发生。感谢您好告诉我。G:Bytheway,canyoutellmewhereIcangetsomethingtoeat?I’mabithungry.顺便问一下，哪里有吃的，我有点饿，H:Thecoffeeshopisstillopen.Youcouldtryitifyoulike.咖啡店还开着，若是你喜欢能够看看。G:Thankyou.感谢。9、DialogA.talkingaboutthelaundryService谈论洗衣服务Scene:hearingsomeoneknockingatthedoor,MrBrown(G)opensthe25door.itisthevalet(V).听到有人敲门，布郎先生翻开了门，是男侍从。V:Excuseme,sir.Haveyouanylaundry?打扰了，先生，您有衣服要洗吗？G:Yes,Ihave是.的，有。V:Wouldyoupleasefillinthelaundrylistfirst?请先填下洗衣单好吗？G:Whereisit?在哪？V:It’sinthedrawerofthewritingdesk.在写字台的抽屉里。G:Fine.(afterawhile)Hereitis.好的（一会儿后）给您。Pleasegivemeyourlaundrybag.Oneshirt,onecoat,apairofsocksandapairoftrousers.Thereare4piecesaltogether.请把洗衣袋给我。一件衬衫，一双袜子，一条裤子，总合4件。G:Thereisastainonmycoat.Canyouremoveit?我的外套上有一处染色了，能洗洁净吗？V:We’lldoourbest,butwecan’tguaranteeanything.我们会全力，但不能够保证。G:It’sallright.I’dliketohavemycoatdry-cleaned.好吧，我要把外套拿去干洗。V:Yes,Isee好.的，我理解。G:Whenwilltheybeready?什么时候洗完？Atabout5:00p.m.tomorrow.大体明天下午5：00Allright.Thankyou.好的，感谢。26V:Youarewelcome.不用谢。10、DialogA.AMorningCall叫早服务Scene:MrHobson(G)asksthefloorattendant(FA)formorningcallservice.Hobson先生叫楼层服务员供应叫早服务。G:Couldyoudomeafavour,younglady?您能帮我个忙吗？小姐。FA:Surely,sir.自然，先生。G:ThisismyfirstvisittoChina.I’mnotusedtothetimedifferenceyet.Couldyouarrangeamorningcallformefortomorrow?我第一次来中国，我还没习惯时差，您明天为我安排一个叫早服务吗FA:Yes,sir.好的，先生。G:I’dliketogetupearlytomorrowmorning.MrsHobsonandIaregoingtovisittheGreatWall.PeoplesaytheGreatWallisreallymagnificent.Wewanttosetoutearly.我明早想早起，Hobson太太和我打算去参观长城，人家都说长城很壮观，我们想早点出发。FA:ThereisthefamousChinesesaying:“HewhodoesnotgettotheGreatWallisnotahero”.中国有句有名的话：“不到长城非豪杰。”Itsoundsinteresting!WewillsurelygettotheGreatWallandbecomegreatmen.27听起来很幽默，我们确定能抵达长城，成为豪杰。FA:Iamsureyouwill.Atwhattimewouldyouliketogetup,sir?我相信您能行，明早想几点起床？G:Athalfpast5,please.5点半。FA:Wouldyouliketobewakedbyphoneorbyknockingatthedoor?您想要电话叫醒您仍是敲门叫醒您呢？G:Byphone,please.Idon’twanttodisturbtheneighbours.电话，我不想打扰街坊们。FA:Verywell,sir.I’lltelltheoperatortocallyouupat5:30.Yourroomnumberis908.AmIcorrect?好的，先生，我会让接线员5：30叫醒您，您房号是908是吗？G:Yes,youareright是.的，对了。FA:Goodnight,sir.Sleepwellandhavepleasantdreams.晚安，先生，做个美梦。三、财务前厅1、TheCashier收银员Cashier(C):Goodafternoon,sir.CanIhelpyou?下午好，先生，有什么我能够帮到您的吗？MrBellow(B):I’dliketochangesomeUSdollarsandI’dliketoknowtoday’sexchangerate.我想换一些美元，并且想知道今天的汇率。C:Accordingtotoday’sexchangerate,everyUSdollarincashis28equivalentto7.32yuanRMB.Howmuchwouldyouliketochange,sir?依照今天的汇率，1美元的现金相当于7.元的人民币。您想换多少呢，先生？B:Well,I’llchangeonehundredandhere’sthemoney.我要换100美元。钱在这儿。C:Wouldyoupleasefillinthisform?请填写一下这个表格能够吗？Allright.好的。Pleasewriteyourname,passportnumberandroomnumberontheslip.请写下您的姓名、护照号码和房号。Hereyouare.给你。Thankyou.You’llhaveitrightaway.Willyousignyournamehereonthismemo?感谢您，立刻给您换钱。请您在备忘录是签个字好吗？OK.Willyoupleasegivemesomeone-yuannotes?Ineedsomesmallchange.好的，你能给我一些1元的钱吗？我想要一些零钱。C:Allright.好的。(Changingthemoney)换钱Mr.Bellow,hereitis.Pleasehaveacheckandkeeptheexchangememo.BELLOW先生，给您，请您查对保存好兑换单。B:Oh,yes,thanks.Bytheway,canyoutellmewhatIshoulddowiththe29RMBleftwithme?好的，感谢，顺便问一下，我剩下的人民币要怎么办呢？C:You’llhavetogototheBankofChinaortheairportexchangeofficetochangeitbackintodollar。您能够到中国银行或许机场的外汇办公室将它们换回美元。Isee.Ihanks.我理解了，感谢。Youarewelcome不.客气。2、PayingtheBill付账Waiter:Wouldyoulikesomethingelse,sir?还要些其他吗？Guest:No,thanks.CanIhavethecheck?不用了，感谢。我能够结账了吗？Waiter:Yes,sir.Hereisyourbill.能够的。这是你的账单。Guest:Howmuch?多少钱？Waiter:Yourbilltotals450RMB,sir.总合450元，先生。Guest:(Goingoverthebill)What’sthe110RMBfor?（看一下账单）110元是什么钱？Waiter:100RMBforthreedrinksplus10%servicecharge.100元的三瓶饮料加上10%的服务费。Guest:Whyisthedrinksoexpensive?为什么饮料这么贵？Waiter:I’msorry,sir.Butwehavetopayhightaxesonimporteddrink.很对不起，先生。可是入口的饮料税收很高。Guest:Isee.Thankyouforyourhelp.ThenhowmuchisthatinUS30dollars?我知道了，感谢你的帮助。那么用美元算是多少钱呢？Waiter:Justamoment,sir.Today’sexchangerateisRMB8.6foronedollar.Soitcomesto52.33USdollars.请稍等，先生。今天的汇率是8.6元换1美元，因此总合是52.33美元。Guest:DoyouhonourAmericancreditcards?你们授受美国的信用卡吗？Waiter:Yes,sir.Whatkindwillyouuse?能够的，你是用什么种类的卡呢？Guest:VISAcard.VIS卡。Waiter:That’llbefine.MayItakeanimprintofyourcard,please?那能够的，能够复印一下你的卡吗？Guest:Hereyouare给.你。Waiter:Thankyou,sir.Pleasewaitamoment.(Returns)Sorrytokeepyouwaiting.Couldyousignhere,please?感谢，请稍等。（回来）很对不起让你久等了。请在这签字能够吗？Guest:Ok,That'sit.好的。Waiter:Thankyou,sir.Haveaniceevenig谢.谢，祝你有个美好的夜晚。3、DialogA.checkingOut结帐离店Scene:MrSmithcomestotheCahier’s(C)Desk.Hewouldliketocheckout.31史密斯抵达结账处，他要结账。C:Goodmorning,sir.MayIhpleyou?清晨好，先生，需要帮助吗？I’mleaving.I’dliketocheckoutrightnow.我要走了，我现在要结帐。C:Maylhaveyourroomnumber,sir?您房间号是多少，先生？G:Room907.907房。C:Justaminute,sir.(Hechecksthefiles)AreyouMrSmithformCanada?稍等，先生。（他检查了文件），您是来自加拿大的史密斯先生吗？G:Yes,JohnSmith是.的，约翰史密斯。C:MrSmith,didyousignanybillsinthelasttwohoursinourhotel?史密斯先生，近来的2个小时里你签完了我们酒店的所有账单了吗？No.还没有。C:Haveyouusedanyhotelservicesthismorning?今早你使用过任何酒店服务吗？G:Oh,Imadealongdistancecallinmyroomhalfanhourago.半小时前我在房间打了一个长途电话。I’mafraidyourfinalbillhasn’treachedhereyet.Onemoment,please.I’llcallthedepartmentconcerned.(Hemakesacallandthenaddstheamounttothebill.)Sorrytohavekeptyouwaiting,sir.Hereisyourhotelbill.惟恐您最后的账单还未送到这，请稍等。我打个电话给有关部门。（他打了个电话尔后把账加到账单上）久等了，先生，这是您在酒店的32账单。G:Hm,it’s4335yuaninall.Hereyouare合.并4335元，给您。C:Thankyou,sir.Wouldyoupleasesinghere?感谢先生，请在这儿签字。G:Allright,Hereyouare.好的，给您。C:thankyou,Hereisyoureceipt.Cood-bye.Hopeyouenjoyedyourstaywithus.感谢，这是您的收据，再见，希望您和我们相处得快乐。四、餐饮部1、SettlingGuests’Complaints办理投诉Manager(M):goodafternoon,sir.IsthereanythingIcandoforyou?下午好，先生，有什么我能够帮到您的吗？Guest(G):I’mveryunhappywithyourrestaurantservice.Iwasbadlytreatedbyarudewaiter.Hewillruinthereputationofyourhotel.我对你们餐厅的服务很不满意。我遇到一个男服务员很无礼的对待，他会毁了你们酒店的声誉。M:I’mterriblysorryaboutthis,sir.Thankyouforbringingthemattertoourattention.IwillcontacttheFoodandBeverageManagerimmediately.I’msurehe’lldealwithit.对此我感觉特其他对不起，感谢您把问题反溃给我们，我会立刻与餐饮部的经理联系，我相信他会办理这件事情的。33G:Yes,pleasedo.是的，请办理。M:MayIhaveyounameandroomnumber,please,sir?能够告诉我您的名字和房间号吗？G:Whithe,Room1254.怀特，1254房。Pleaseacceptmyapologyonbehalfofthehotel,Mr.White.OurFoodandBeverageManagerwillbecontactingyou.Pleasebeassuredthathewilllookintothematter.Justgiveusanotherchanceandyou’llfindeverythingwillberightagainnexttimeyougototherestaurant.我代表酒店向你致歉，请您接受，怀特先生。我们餐饮部的经理将会与您联系。他会很重视这件事情的。请再给我们一次机会，您将会发现，下次您莅临餐厅的时候，所有都会变好的。G:Allright.I’lltryagain.那好吧，我会再来试一试。M:Thankyouverymuch,Mr.White.特别感谢您，怀特先生。2、SeatingGuests安排就坐Waiter(W):Goodevening,madamandsir,welcometoourrestaurant晚.上好，先生女士，欢迎莅临。Haveyouareservation,sir?请问有预约吗？Guest(G):I’mafraidIhaven’t.Haveyouatablefortwo?没有，有没有两个人的桌。W:I’msorrytosaythatwehaven’tgotanyvacantseatatpresent.Wouldyoupleasewaitintheloungeforaboutfiveminutes?I’seatllyouifthetableisready.34很对不起，现在没有座位了。请你在歇息室等5分钟，能够吗？如果桌子准备好了，我会通知你。G:Itsoundsnice.Nancy,let’sgototheloungethen.(Fiveminuteslater.)听起来不错NANCY。我们去歇息室吧。（5分钟后）W:Iamsorrytohavekeptyouwaiting,madamandsir.Nowwehaveatableforyou.Wouldyoustepthisway,please?对不起让您久等了，先生女士们，现在有一张桌子给你们了。G：(Mr.Smithsuddenlycatchessightofatablenearthewindow.)Maywesitthereatablebythewindow?（突然间有一张靠窗的桌子进入了SMITH先生的视线）我们能够坐那张靠窗的桌子吗？W:Oh,thattablehasbeenreserved那.後桌子已经被订了。G:It’sapity.太痛惜了。W:Well,thetableinthecornerisquitegood.It’snearthebandplatform.Therewillbeaperformanceduringthemealtime.Youcouldenjoyitcomfortably.那张角落的桌子真的很好，凑近条形讲台的那张。用餐时期会有表演看的，你会感觉很愉快的。G:OK,I’lllistentoyou.(ThewaiterpullsthechairoutandhelpsMrs.Smithtotaketheseat.)好的，我听你的（服务员把椅子拉出来，让SMITH丈夫坐下）。W:Haveyouanythingonmindwhatdrinksyouaregoingtohave35tonight?你想到今晚喝什么了吗？G:Sprite,please.W:I’llbringthemtoyourightaway.我立刻给你拿来。3、TakingOrders点菜Waiter(W):Goodevening,madamandsir.Doyouhaveareservation?夜晚好，先生女士，请问你有预约吗？Guest(G):Yes,I’mMr.Johnson.我是Johnson。.W:Thisway,please,Mr.Johnson.Hereisyourtable.Isthisallright?这边请，Johnson.先生。这是你的座位，能够吗？G:Thankyou.It’snice,indeed.感谢，特别好。W:Mypleasure.Here’sthemenu.(Afterawhile)Areyoureadytoordernow，madamandsir?不客气，这是菜单。（一会儿后）你们准备点菜了吗？先生女士。G:No,wearestilllookingatthemenu.Yousee,thisisourfirsttriptoChina.WillyourecommendussomeChinesedishes?还没，我们还在看菜单呢。你看，这是我们第一次来中国，你能够给我们介绍一些中国菜吗？W:Howmuchwouldyouspend?你大体花销多少钱呢？G:Idon’tcareaboutmoney.I’dliketohavesomegooddishesofChinesecharacteristics.钱不是问题，我想要一些好的有中国特色的菜。36W:Yes,sir.Wouldyoulikeshrimpswithtomato,friedprawns,PekingDuck,sweetandsourbonelesspork,red-cookedeggplant,Steamedmandarinfishandfishballssoup丸?Sixdishesandonesoup,isthatallright?好的，先生，你想要茄汁仁、油大，北京片皮，古老（咕）肉，茄子、清蒸桂花和丸，六菜一，能够？G:Itsoundsverynice,thankyou.We’lltakethemall.听起来不，。我全要了。W:Wouldyoulikesomethingtodrink?需要点些喝？G:Yes,twobeersandoneorangesquash,please.要的，两听啤酒和一杯橙汁。(Aftersometime)了一段W:Iseverythingallright?菜肴爽口？G:It’sdelicious.特别美味W:Wouldyoulikeanythingelse?要些的？G:Yes.Ithinkwe’llhavesomedessertnow.Couldyoutelluswhatyou’vegot?是的，我想我在要一些甜品，能够告我你都有哪些甜点？W:Wehavepancake,pie,pudding,ice-cream,fruit⋯我有煎、派、布丁、冰淇淋、水果G:Twoapplepiesandonehotcake.Andwhathaveyougotinthewayof37ice-cream?两个苹果派、煎薄饼、你们的冰淇淋都有什么口胃的?W:Wehaveice-creamofallflavorssuchasvanilla,doubleflavour,redbeanandpineapplesundaes.冰淇淋有香草味,复合口胃,红豆味,波萝圣代.G:Pleasebringusonevanillaice-creamandtwopineapplesundaes.请给我们一个香草冰淇淋和两个菠萝圣代.W:Wouldyoulikesomefruit?.需要一些水果吗？G:Haveyougotfreshlychees?你们有新鲜的荔枝吗？W:Iamsorry,butitisoutofseasonnow.MayIsuggestfreshpine-apples?很对不起，但现在过季了，我建议新鲜的菠萝能够吗？G:No,thanks.不用，感谢。W:Allright,I’llbebacksoon.好的，立刻就来。4、ServingDishes上菜Mr.Bell(B):Excuseme,sir.Iorderedthehairycrabbutyougavemethegreencrab.先生，我点的是毛蟹可是你们却给青蟹。Waiter(W):I’msorry,sir.I’llgetyouthehead-waiter.(Soontheheadwaiter(HW)comes.)对不起，我将反溃给领班。（一会儿领班来了）HW:I’mawfullysorry.Theremusthavebeensomemistake.Idoapologise38forgivingyouthewrongdish.I’llchangeitimmediatelyforyou.Thecrabwilltake15minutestoprepare.Wouldyoutakesomecomplimentarydrinkwhilewaiting?真的特别对不起，中必定有出了什么，于上菜，我向你致歉。我上帮你，毛蟹需要15分的准，需要些免的料喝等？B:I’mafraidIdon’thaveenoughtimetowaitforthenextcrab.Ihaveanappointmentat7:00inmyroom.Nowit’s6:45。我怕我没有等另一史蟹上来。7：00在我房有个会。在6：45了。HW：Oh,youarestayingatourhotel.Mr⋯.?你是住在我酒店的？⋯先生？B:Bell,HeryBell.HW:Room⋯?哪个房？B:Room908.908房HW:Oh,Mr.Bell.IshallasktheRoomServicetoserveyouasnackat9:30tonight,andyou’llhaveyourfavoritehairycarb.It’sallonthehouse.Andnowtrythegreencrabifyoudon’tmind.We’llcrossthegreencraboffthebill.Bell先生，在9：30的宵夜我会送餐到你的房你就能够吃到你喜的毛蟹了。在若是你不介怀的，能够一下青蟹，青蟹我不算在你上的。B:That’sgood.Thankyou.好的，。39HW:Thankyoufortellingus,Mr.Bell.Iassureyouitwon’