ssmp v1需求设计开发3h3c brddriver and service

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H3CDriverandServiceProductManagementContractBusinessSolutionServicesFSBRDBusinessRequirementsVer.Ver.RevisedDocSection/1XiaofengH3CBRD–DriverandServiceManagement–ContractBusiness–Solution2XiaofengH3CBRD–DriverandServiceProductManagement–ContractBusiness–SolutionBusinessBusinessTSSContract业务需求总览（BusinessRequirement紫光华山解决方案类服务（SolutionServices）旨在为客户提供增值的、可拓展的、主动式的、目标（GoalsandCIO驱动成本降低、加快投资回报。这些目标是通过下列来完成的：SolutionServicesITITIT的作用，获得的IT投资回报。PackageOfferHPProactive24HPMissionCriticalOHPProactive24HPOpenViewOHPProactive24HPSoftwareTechnicalUnlimitedBridgetoHPProactive24HPSoftwareUpdatesBridgetoHPProactive24HPHardwareMaintenanceOnsiteBridgetoHPProactiveHPOpenEnvironmentOHPProactive24HPEducationOofferHA151AC、HA156ACHA158AC的一切条件（ServiceLevelService次数SoldHrhrperTotalAccountsupportupdate(ASP)n18OperationReview281Service次数hrperTotalPatch/Firmwareysis&ServiceNotes288SystemHealthCheck(onlyforserverCS/P24)22242224Backup1(onlyforserverStorageConfiguration(onlyforstorage1444ITIT运行水平，实现客户IT环境可用性的最大化。通过减少IT系统中断和停机时间，可以使IT系统故障引起的经济损失，并使客户企业在市场上获得竞争优势。OfferHPCriticalHPMissionCriticalOHPCriticalHPOpenViewOHPCriticalHPPriorityRecoveryOHPCriticalHPPriorityRecoveryPlusOHPCriticalHPMissionCriticalCustomerSpecificOHPCriticalHPSoftwareTechnicalBridgeHPCriticalHPSoftwareUpdatesBridgetoHPCriticalHPHardwareMaintenanceOnsiteBridgetoHPCriticalHPOpenEnvironmentOHPCriticalHPEducationOofferHA151AC、HA156ACHA158AC的一切条件（ServiceLevelService次数perhrperTotalSoldAccountsupportnand18Operation48ISEEinstalland801AvailabilityHealth1Service次数perhrperSoldPatch/Firmwareysis&ServiceNotes488SystemHealthCheck222224Backup(onlyforserver1Performanceysis(onlyforserverCS/P24)1StorageConfiguration(配置审核onlyforstorage2448HighStorageAssessment(onlyforstorage1(ProactiveSupport提供一整套主动式服务和响应式服务，旨序、设备、区域网(SAN)和网络提供端到端的支持解决方案。PackageOfferHPNBDProactiveCareSVCHPNBDProactiveCareHPHardwareMaintenanceOnsiteHPSoftwareTechnicalUnlimitedBridgetoBridgetoHPNBDProactiveCareHPSoftwareUpdatesBridgetoHPNBDProactiveCareHPNBDwDMRProactiveCareSVCHPNBDwDMRProactiveCareHPCollaborativeRemoteSupportHPHardwareMaintenanceOnsiteHPSoftwareTechnicalUnlimitedOBridgetoBridgetoHPNBDwDMRProactiveCareHPSoftwareUpdatesBridgetoHPNBDwDMRProactiveCareSVCHP4hour24x7ProactiveCareSVCHP4hour24x7ProactiveCareHPCollaborativeRemoteSupportHPHardwareMaintenanceOnsiteHPSoftwareTechnicalUnlimitedOBridgetoBridgetoHP4hour24x7ProactiveCareHPSoftwareUpdatesBridgetoHP4hour24x7ProactiveCareSVCHP4hour24x7wDMRProactiveCareHP4hour24x7wDMRProactiveCareHP4hour24x7wDMRProactiveCareHP4hour24x7wDMRProactiveCareHP6hourCTRProactiveCareSVCHP6hourCTRProactiveCareHPCollaborativeRemoteSupportHPHardwareMaintenanceOnsiteHPSoftwareTechnicalUnlimitedHPSoftwareUpdatesHPCollaborativeRemoteSupportHPHardwareMaintenanceOnsiteHPSoftwareTechnicalUnlimitedOBridgetoBridgetoBridgetoFoundationBridgetoBridgetoHP6hourCTRProactiveCareHPSoftwareUpdatesBridgetoHP6hourCTRProactiveCareSVCHP6hourCTRwDMRProactiveCareHP6hourCTRwDMRProactiveCareHP6hourCTRwDMRProactiveCareHP6hourCTRwDMRProactiveCareHPCollaborativeRemoteSupportHPHardwareMaintenanceOnsiteHPSoftwareTechnicalUnlimitedHPSoftwareUpdatesHPCollaborativeRemoteOBridgetoBridgetoBridgetoFoundationofferHA151AC、HA156ACHA158AC的一切条件（ServiceLevel数据中心运维保障服务-DenterOperationandITPackageOfferHPenterCareHPProactiveOptionsPricingSummary〉PWS模式HPFoundationCareHPFoundationCareNBDHPFoundationCareHardwareSupportOn-siteSWTechnicalSupportUnlimitedHPSoftwareUpdatesServiceHPFoundationCareHPCollaborativeRemoteHPFoundationCareNBDwHardwareSupportOn-siteHPFoundationCareNBDwSWTechnicalSupportHPFoundationCareNBDwHPSoftwareUpdatesHPFoundationCareNBDwHPCollaborativeRemoteHPFoundationCareHardwareSupportOn-siteHPFoundationCareSWTechnicalSupportHPFoundationCareHPSoftwareUpdatesHPFoundationCareHPCollaborativeRemoteHPFoundationCare24x7wHardwareSupportOn-siteHPFoundationCare24x7wSWTechnicalSupportHPFoundationCare24x7wHPSoftwareUpdatesHPFoundationCare24x7wHPCollaborativeRemoteHPFoundationCareHardwareSupportOn-siteHPFoundationCareSWTechnicalSupportHPFoundationCareHPSoftwareUpdatesHPFoundationCareHPCollaborativeRemoteHPFoundationCareCTRwHardwareSupportOn-siteHPFoundationCareCTRwSWTechnicalSupportHPFoundationCareCTRwHPSoftwareUpdates HPFoundationCareCTRw HPCollaborativeRemote offerHA151AC、HA156ACHA158AC的一切条件（ServiceLevelSoldhrperservicenand88Vision&nning&Identification&ysis&OSPatchysisand面向SAPfirmwareandysisand3.实施服onIndustryStandardProactive24(DCLaborspullthroughfromMulti-VenderSupport(MVS) Engineer Proactive EstimatedWorkMan1预防性服（巡检223全天候系统4526789882.检测管理服884.检测实施服8864节假日：元节假日：BasedPricingLifecycleEventUnisHuashanPerEventNewcosystemsetup服务产是否和当年度的公司总体发展相契合进行充分的，考虑近、中、远期市场发展变化、主要竞争对手相类似产品的竞争力对运营（OperationProcess）的变化调整HPETSNSITheConceptPhaseoftheservicelifecyclemethodologyincludestasksrequiredtogather,evaluateandprioritizenewserviceideas.NewservicesthatshowpromisingrevenueopportunityaresubmittedtotheTSPoRformanagement.DevelopserviceSubmittohighlevelmanagementsupportApprovaltomovetonextphase,orstop,orawaitingTheDefinePhasebeginswithdefiningtheserviceandbusinesscase,ifapprovedfordevelopmentthepackaging,pricing,deliveryandchannelstrategiesaredevelopedandaprojectntogettofirstquoteandservicesdatesispresented.CompleteHighLevelServiceValidateCustomerExperienceDevelopBusiness ConductCheckpointCreateServiceDevelopmentDefineServiceDeliveryDefinePackaging&QuotetoCashDefinePricing&DiscountingDefineChannelCompleteAlliance&rBuid ConductPhaseExitTheBuildPhaseincludesalltasksassociatedwiththedesignanddevelopmentofanewserviceintroduction.CompleteServiceCompletePackaging&QuotatoCashDevelopMarketing&CommunicationsDevelopServicePricingCompleteAlliance rDevelopService CompleteDevelopmentoftheDeliveryTrainingConductPhaseExitTheImplementPhaseincludesallthetasksnecessarytoestablishandoperationalizerequiredservicecapabilitiesbasedonnsproducedduringtheBuildphase.ImplementDeliveryFinalize&PublishService ImplementServiceStructure&ImplementServicePricingCompleteMarketing&SalesCompleteQuotatoCashConductPostIntroductionConductPhaseExitTheSustainphaseincludesactivitiesassociatedwithbusinessmanagementofaservice–includingmonitoringperformanceandcontinuingtodeliverhighqualityservicetomeetcustomerneeds.Thisphasecouldalsoincludepricingchanges,servicedeliveryadjustmentsandmarketingns.MonitorServiceManagePricingMonitorServiceTasksassociatedwithassessingaserviceorsupportforretirementandthenimplementingthedecisioninacosteffectiveandcustomerappropriatefashion.PerformBusinessImpactConductEOSLImplementMigrationImplementPriceImplementdeliveryprocessandtoolImplement CommunicateServiceRetirement文档的限市场宣传幻灯片（Customer工作描述（ServiceDescription/Datasheet/Scopeof服务定义和描述（–Service客户验收表（AcceptanceForm服务实施流程（–ServiceDeliveryPlsfillb