实用酒店英语智慧树知到答案章节测试2023年青岛滨海学院

第一章测试Hereisthekey（

）Room908andyourroomcards.Pleasetakecareofthem.

A:for

B:to

C:in

D:of

答案:BABritishsuite（

）May26thtoMay29th.AmIcorrect,Mr.

Bellow?

A:to

B:on

C:with

D:from

答案:DThe（

）roomisaroomwithonelargebedfortwopersons.

A:suite

B:double

C:twin

D:single

答案:BWouldyoupleasereplacethedeparturedate（

）the28th,sir?

A:to

B:for

C:of

D:with

答案:DMr.

Bellow,Iamthebellman.Letme（

）thebaggageforyou.

A:take

B:carry

C:bring

D:takeaway

答案:BPleasetakethiselevatortotheninthfloor.The（

）willmeetyouthere.

A:chambermaid

B:houseman

C:waiter

D:floorattendant

答案:DMayI（

）yourname,sir?

A:get

B:take

C:have

D:had

答案:C（

）thesecondturningontheleftandthenaskagain.

A:Step

B:Take

C:Walk

D:Leave

答案:BPleasehold（

）andI’llhaveacheck.

A:with

B:up

C:on

D:in

答案:C

Sorrytohavekeptyou（

）,butMr.

Drakeisnotinrightnow.

A:towait

B:waiting

C:waited

D:wait

答案:BWeneednottoreservearoominadvancewhenwehaveatripinthebusyseasons.

A:错

B:对

答案:ATheFrontOfficestaffshouldhaveaneatandsmartappearance.

A:错

B:对

答案:BAno-showguestisaguestwhomadeareservationbutdidn′tcometoourhotel.

A:错

B:对

答案:BWeusuallygreettheguestsbeforedoingserviceforthem.

A:错

B:对

答案:BAknowledgeoflanguagesisnotnecessarytotheFrontOfficestaff.

A:错

B:对

答案:BAcollectcallshouldbepaidbyonewhomakesthecall.

A:错

B:对

答案:ATheguest’sextensionnumberisconfidentialinhotel.

A:错

B:对

答案:BItwillnotleaveagoodimpressioniftheoperatorisnotwelltrainedandpolite.

A:对

B:错

答案:ATheFrontOfficeisnotonlythehotel’sshopwindow,butalsoitsnervecenter.

A:错

B:对

答案:BTheguestscannotusetheAmericanExpressCardinChina’shotels.

A:对

B:错

答案:B第二章测试Thefloorattendantstepsforward（

）theguests.

A:towelcoming

B:towelcome

C:welcome

D:welcoming

答案:BMr.

Bellow,howdoyou（

）thisroom?

A:think

B:likeof

C:thinkof

D:like

答案:DWewouldliketo（

）anapafterlunch.

A:take

B:have

C:make

D:wake

答案:AWealwaystrytohaveroomsmadeupearly（

）request.

A:with

B:about

C:on

D:in

答案:CPardon,madam.I’mafraidIdidn’t（

）you.

A:catch

B:know

C:follow

D:listen

答案:C（

）suchacase,thehotelshouldcertainlypayforit.

A:In

B:About

C:On

D:At

答案:AWe（

）50%moreforexpressservice,butitonlytakes3hours.

A:charge

B:have

C:cost

D:pay

答案:AItisvery（

）ofyoutowakemeupontime.

A:considerate

B:consider

C:considerating

D:considerable

答案:ATheroom（

）isthesameasthatofRoom908.

A:price

B:ratio

C:rate

D:charge

答案:CThisroomisveryquiet.IhopeIwillhavea（

）sleepthisevening.

A:voice

B:noise

C:sound

D:noisy

答案:CHotelguestscankeephisvisitorsovernightifthereisavacantbedinhisroom.

A:对

B:错

答案:BThenormalvoltagein

China

is220V.

A:错

B:对

答案:BTheroomattendantshouldchangelinenswhenmakinguptheroomfortheguests.

A:错

B:对

答案:BTheroomattendantshouldreplacethetoiletneedswhencleaningtheguestroom.

A:对

B:错

答案:AAcheck-outroomiswheretheguestsarechecked.

A:对

B:错

答案:BExpresslaundryservicechargesmore.

A:对

B:错

答案:AThehotelisnotresponsibleforanydamageinlaundry.

A:错

B:对

答案:ALookingafterthebabyfortheguestispartofhousekeepingwork.

A:对

B:错

答案:AItisimportantthatcomplaintsshouldbefollowedup.

A:错

B:对

答案:BTheroomattendantofthehotelshouldknowhowtovacuumthecarpet.

A:错

B:对

答案:B第三章测试（

）thereisn’tanyvacanttablesthen?

A:Whatif

B:Whether

C:How

D:If

答案:A

Weopenat5:30,sir,andwe（

）thelastordersat10:30.

A:take

B:took

C:have

D:make

答案:AGuest:Thankyouforyouradvice.

Waiter:（

）.

A:Iamalwaysatyourservice

B:Itdoesn′tmatter

C:That′sallright

D:Nevermind

答案:AIhave（

）atableforthiseveningbythephone.

A:book

B:reserved

C:booking

D:reserving

答案:B

Excuseme,sir.Haveyouanythingin（

）astowhattoorder?

A:mouth

B:head

C:heart

D:mind

答案:DItismyfirsttimetoChinaandIhaveno（

）aboutChinesefood.

A:ideas

B:knowledge

C:idea

D:knowledges

答案:CMayI（

）ittoyounow?

A:serving

B:serve

C:served

D:serves

答案:BIdoapologize（

）givingyouthewrongdish.

A:to

B:for

C:on

D:about

答案:BWouldyoulikesomethingmore（

）theAmericanbreakfast,sir?

A:exceptthat

B:except

C:besides

D:beside

答案:CYellowWineisfamousinChina.Itisakindof（

）.

A:ricewine

B:sparklingwine

C:distilledwine

D:liquors

答案:ATablereservationisonepartofrestaurantservice.

A:对

B:错

答案:AWhenarestaurantisfull,thecaptainwaiterusuallyasksthegueststowaitinthewaitingroom.

A:对

B:错

答案:AWheneveraguestasksforsomethingyoushouldpromisetoprovideitrightaway.

A:对

B:错

答案:BDealingwithcomplaintsisaneasyjobforthewaitersandwaitressinarestaurant.

A:错

B:对

答案:ATosettleguest’scomplaints,youneedtolistenfirst.

A:错

B:对

答案:BGuestsshouldnotsmokeinthenon-smokingarea.

A:对

B:错

答案:AWhenawaiterdeliversbreakfasttotheguest′