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StrategyPlanningTrainingDepartmentMydinMohammedHoldingBerhad资料PPT中国PPT资源网搜集提供,版权归原作者全部ProcessFlowPracticalVisionUnderlyingConstraintStrategicDirectionsSystematicActionsImplementationTimelineVision:DefinitionAmentalpictureofwhattheorganizationshouldlooklikeinthefutureNewDefinitionofMissionToassistinincreasingtheeffectivenessandefficiencyofallindividualsinMydinMohamedHoldingsBhd.Ourmeasuresofsuccessisbasedontheimprovementofjobbehaviors,jobperformance,problemsolved,costsavingstoorganization,productquantity,productquality,lowerabsenteeism,lowerturnoverandcustomersatisfactionofthetrainingweprovide,ObjectiveTransformorganizationtoachieveperformanceeffectivenessCreateajoyfulandmeaningfulworkplace.OldDefinitionofMissionToprovidealltypesoftrainingsupportservicestoallemployeesOurmeasuresofsuccessisbasedonHoursoftrainingPersonstrainedClassesdeliveredMediaProducedInstructionalobjectivesaccomplishedCoursecatalogsTransformation

TraditionalTrainingPerformanceDriven(refertoHPIModel)ComparisonSampleMissionstatementMeasuresofsuccessOriginofperformanceproblemsAudienceservedRelationshipwithorganizationalgoalsPerceptionofothersStaffskillsrequiredPotentialsurvivalindifficulttimesRolesPastTrainerFuture:

Facilitator(Processcontrol)

Consultant(Provideanswer)

Trainer(Skills,attitudes,knowledge)

SkillsRequiredConsultingNeedsassessmentNeedsanalysisDatacollectionSystemDesignLongrangeplanningCost-benefitplanningEvaluationResearchLearningFacilitationTrainingTrainingskillsDeliveringTrainingCreatinglessonplansMediaProductionDepartmentBudgetingCourseSchedulingCoordinatingeventsDevelopingsurvey,questionnairesManageexternalvendorsortrainersOldRelationshipwithOrganizationSupportfunctionCostcenterLittlerelationshipexistsbetweendeptactivitiesandorganizationalgoalsNewRelationshipsProactiveFunctionProfitCenterDocumentedsavingsrelatedtowaste,turnover,defects,anddowntimeAhighrelationshipexistswithorganizationalgoalsTraditionalTrainingFunctionIndirectlinktoorganizationalbottomlineLackofmanagementsupportNorelationtootherorganizationalInitiativeLackofrespectandcredibilityStrategicDirectionLearningOrganizationthatencompasses:ImprovingorganizationallearningcapabilitiesFacilitatingorganizationdevelopmentorreengineeringBuildingteambasedworkforcetoenhanceproductivityCultivatingworldclasscustomercareUpgradingoperationalexcellenceBuilding,expandingandmanageknowledgeImprovingorganizationallearningcapabilitiesOrganizationalLearningFocusontrainingandlearningTrainingandlearningmustbefun,practicalandinteractiveExploringnewwaysoftrainingandlearningmethodssuchasMultisensory,NLP,Visual/Music/Multimedia,Dialogue,FacilitativeandetcLearningWideninglearningchannelssuchasaccessingtointernet,resourcelibrary,audiovisualHoldinhouseseminar,conferenceandworkshoptoimproveconvergenceanddivergenceofknowledgeEncourageTeamLearning(trainingdepartment)

PrioritizeTrainingCourseFocusonthefoundationforfirstyearCustomerCareRetailTrainingHousekeepingMerchandizingDisplayEnglishSupervisorDevelopmentTeamDevelopmentHRcompetencytrainingWhatwedonowConductfundamentaltrainingSettingupteamlearningApplyingfacilitativeandmulti-sensorytraining

Whatcanwedofurther?ExploringlatesttrainingmethodologyWideninglearningopportunitiessuchasCertificateProgramFacilitatingorganizationdevelopmentorreengineeringOrganizationDevelopment/ReengineeringFunctionasProcessfacilitatorUsingvariousfacilitatortoolssuchasHPE:PerformanceFishBone5WhyFlowChartRunChartNeededforfundamentalchangeduetooutdatedorganizationsystem(;policies,rolesandresponsibilitiesetc)Whatarewedoingnow?Renovation–mentalrehearsal–Nesan/LaurenceStoreclearance–Nesan/LaurencePriceChange-LaurenceEnergylevelofCashier–Guna/Zaidi/LaurenceMotivationallevelofemployeesCollectingproblemsfacingbyemployeesthroughcustomerservicetraining-TrgDeptJMI:OurfirstclientofConsultancyConductfieldstudyandconsultingonJMIfrom15thSeptonward(45days)InformedZaidi,thebranchmanagerofJMI.Areastolookinto:RedesigningjobsorworktasksImprovinginformationflowImprovingfeedbacktoperformerImprovingOJT(onjoboroffjobtraining)Usingstructurepractice(OA2)ImprovingtoolsandequipmentUsingjoborperformanceaidsImprovingrewardsystems

Whatcanwedofurther?FacilitatingthefinalprojectmanagementbydoingmentalrehearsalforHypermarketGAMESforHypermarketExaminetheorganizationsystemofSUBANGDoingorganizationstudiesofSKEandotherbranchesMoveintotroubledbranchestofindrootcourseandsolutionsInitialprojectstorescuecriticalareaofMydinThingstorememberWaterandstoneHumanpsychologyPositiveorientatedAmbienceBewareofpeopleBuildingteambasedworkforcetoenhanceproductivity

BuildingteambasedworkforceOrganizeGrouptobecomeTeamTrainteamtobeSelfDirectedWorkTeam(SDWT)orSelfManagedTeam(SMT)ThemovewillrevolutionizetheindustrialpracticeofretailindustryImplementinMNCManufacturingsuchasAMD,NestleandKomaginMalaysiaWhatisSDWT?EmpowertomakedecisionsKnoweachotherjobsSupervisorsactasfacilitatorAccountableforworkgroupFacilitator,teamleaderandteammemberSkillsneeded1/2LeadershipCommunicationInterpersonalGroupproblemSolvingPeerCoachingandfeedbackConsensusdecisionmakingConflictmanagementProjectmanagementSkillsNeeded-2/2TeamdynamicsProcessImprovementChangeofPerceptionofTeamMembersAcceptchangeTrynewthingsTakeonmoreresponsibiltiesHeldaccountableTakeactionsActinthebestinterestofteamTakerisksBeopenmindedExperimentonJMIHalid845am15peopleDailymeetinganddiscussionRest30minutesinafternoonScramAgendaofMeetingsMotivationsharingImprovementprojectsGroupandindividualappraisalProblemsandsolutionssharingWaystoincreasesalesandcustomerbaseWaystoupgradecustomerservice,groominghousekeepingandmechanizingGettoknoweachotheractivitiesTrainingCultivatingworldclasscustomercare

CustomerCareDrivenCustomerCareCompleteJMI’sTrainingStillnopositiveresults.Itprovesmyhypothesisisright.Itistheorganizationalsystem(80%)thatcontributetothe“indifferent”ofcustomerserviceWhatarewedoingnow?CompletedcustomercaretrainingatH=JMIwithinsixweektimeCompletedthemanualwriting(Farha)TrainingatMalacca(5th-13thSept)Whatcanwedofurther?Weeklyfocus–FloorMeeting,DailyBriefingCompetitionPosterCustomerSurveyformRemembercustomernamesFieldstudyonJMIOrganizationSystem–Manpower,Rolesandresponsibilities,Leadershipstyleetc….OperasiAkar2Operationalexcellencydriven–Nesan360degreefeedbackforLeadershipstyleSetupGroundRulesofHumanRelationshipsUpgradingoperationalexcellenceOperationalExcellencyDriven

ImplementhousekeepingandmechanizingdisplayWhatdowedonow?TraininganauditSKEBegintrainingatJMIBuilding,expandingandmanageknowledgeKnowledgeManagement

ELearningInternetStrategyPortalInformationCommunityofExpertBestPractice/Lesson-LearnedSharingEnlargelearningchannelsELearningBuildlearningmoduleonlineformanagersandexecutivestolearnIncorporatingLMSintoourrecordingsystemExperimentingshortandpracticaltopicsuchas:10minuteslearningoneffectiveemailwriting10minuteslearningonvendornegotiation10minuteslearningonEnglishforcustomerservice

InternetStrategy

SearchinformationforcompetitiveedgeTeachinternetsearchstrategyFormulateinternetuserpolicytodrawboundariesofsurfingandsearchingTrainbuyers,HR,branchexecutiveetc.CreatedirectorysearchforrelevantdepartmentsPortalInformation

PutupusefulinformationontrainingdepartmentProvideaonlinesuggestionandfeedbackformatCommunityofExpert

GatherexpertforsharingknowledgeCollectlist

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