英语系经典商务礼仪

论文题目AStudyofEnglishMajors’BusinessEtiquetteCompetenceinDalianNeusoftInstituteofInformationAStudyofEnglishMajors’BusinessEtiquetteCompetenceinDalianNeusoftInstituteofInformationBySupervisor:NortheasternUniversityNeusoftInstituteofInformationMay2011毕业设计（论文）任务书奴毕业设计（如论文）题目喉：蚕东软英语专评业学生商务答礼仪能力的器调查研究恋设计（论文金）跃的基本内容竹：字本文通过问训卷调查方法顽，探讨我校齿英语专业学斑生的商务礼腾仪知识现状乞，通过分析狱和总结，使肚大学生们能解更好地理解仿商务礼仪学乱习的重要性爆，同时，为气我校开展商膜务礼仪教学井和加强学生甘的商务礼仪榆能力与培养卫提供一定的调依据。枪毕业设计（疲论文）昌专题部分：州题目：__派_____胀_____掌_____利_____初____婚设计或论文它专题的基本纸内容：话学生接受留毕业设计（稍论文）被题目日期警牛旋盛状盐第粗1挺周膊指导教师签碧字：速2010抄年剃12蜡月摩3晌日AStudyofEnglishMajors’BusinessEtiquetteCompetenceinDalianNeusoftInstituteofInformation许Abstr鸭act摆Chine撞sepe亲ople肢have痰alway弱sbee计nwel确l-kno老wnas踏the顿natio苍nof佳cerem搏oni诞es.D价uring斯the怀histo胶rical搬evol画ution肥ofC繁hines睬ecul胳ture,棍etiq五uette没play弃sap决ositi教vedr骑iving酷role悟.Wit匀hthe诚grow讽thof紧绢China久’朋s抖inter挂natio谦nal址stat棋usan腰dexc示hange盐s,拐Chine盏se霉stud考ents哑are利likel群y购tof甜acet擦heop盐portu掉nity括ofco凡mmuni绘catin喂gwit毯hpeo久plef佣romd歌iffer臂entc咱ultur雨alba助ckgro寄unds.取W致h证iled尚uring样the秘proce昆ssof蛇soci馆alco究ntact剪ath骨omea捎ndab膜road,磁for潜those泊stud娱ents赛whom需ajore绸din敏busin傍essE凑nglis阴hsho蜓uldn底oton呀lyha搁veth际enec积essar纳ypro挎fessi菠onal炊knowl色edge盟andl搂angua服gesk舞ills,选but挣have伤to羡under穷stand三the牺inter沾natio胆nalp萌racti良cean甩dlea涝rnth推erul挣esan毫dnor援msof杀how亚toso器ciali恨zewi隙thot竹hers解inha托rmony中,whi钞chis妄,of析tenc姑alled悔,bus虚iness喜etiq套uette唉.The远good巷busi唇ness滤etiqu拌ette欺canh歉elpt乎oest鼻ablis异hag庸oodp厕erson管alim照age,着speci唤fyou测rdai昨lyso伏cial度behav句iors,流and乘also该enabl讽eent幸erpri肢seso码btain晕more倒busi缸ness粪oppor爆tunit造ies.拍There盼fore,佩the辅study恩ofb存usine尺sset骡iquet鹅tean律dits宪cult芹ivati筑onca匪nnot理beig尤nored状.舅Myst比udy,晶throu晚gha资quest鸽ionna朴ire,芳explo尊rest舰he矿Neuso靠ft卖Engl摘ishm序ajors吹’沉curr迎entu禾nders晋tandi朽ngof邪busi并ness穷etiqu趋ette.怒Thro灿ught位hean全alysi风s,we过can叫under挽stand办the虽impor占tance奏ofb驶usine跨sset们iquet献te,t堵hero念leof以busi跃ness核etiqu藏ette爱stud境yand称the开posit爸ivee献ffect缠ofs贯ocial知adap议tabil杠ityb邪rough哀tfro筋mbus燥iness缠抄etiqu掏ette匀.Thu祖s,it择prov觉ides访thec赖ertai纵nbas涌isfo蕉rdev拜elopi绞ngou剑rsch穷ool差’障sbus厉iness饥针etiqu卡ette近teac答hing灰and老stren肥gthen王ingo肠urst尾udent添s’bu测sines片seti齿quett县eabi腥lity贤andc材ultiv香ation丑.It脱also行hast黄here沃alva阳luef籍orth牙esch腊oolt股ocul彼tivat洒eand锤achi风eveh搞igh-q枣ualit肉yand它appl毛icati闲on-or气iente肿dtal含ents呼inth娇efut虑ure.血This金paper然isd挨ivide萌dint牙of遗ive翻part盒s,in酷trodu弹ction饼,棒liter饼ature胞revi惯ew,深metho止dolog笨y悟,res抽ults束andd乘i耕s什cussi假on嫂,能and桃thec渗onclu鼻sion.贞The摘firs盐tpar脑tis赌thei拢ntrod天uctio纺nof员this宿resea别rch肉.The俩seco予ndpa蔽rtma骄inly页intro滴duces抛the须theor清yand债prev第ious顽studi晶esre米lated劣tot晃hisf土ield.这The除third围part跪ist宝oint焦roduc参ethe雨meth烛odolo挖gyus薪edin岗this欺inve英stiga侨tion.予Thef锈orth止part,伸thro资ughd翠ataa严nalys围is,d母iscus糠sest孝heNe步usoft摆E势n本glish劳majo旋rs研’屯unde堡rstan跪ding础ofbu专sines亿seti贪quett废e.T殖h台elas补tpar珠tsum饭mariz床esth洗emai用nfin豪dings榴and筹point贷sout盟the愉impli沙catio住nsan桨dlim弹ita答tions星oft赌hiss爆tudy.良K步eywo铁rds:粥流b婚usine泼sset锅iquet点te,N肺eusof仍tEng麻lish销major们s,in法vesti巡gatio月n,ab叨ility作and忌c泼ul贷tivat睁ion勿东软英语专挥业学生商务弟礼仪能力办的调查研究摘要版历我国民族素兼有礼仪之邦当的美誉。在辈中华文化的看历史演进过脾程中，礼仪狱有着积极的辛推动作用。别随着我国日汤益提高的国屿际地位和日批趋频繁的国贸际交往，大亭学生将粪有可能面临摩与来自不同烘文化背景的咐人进行交际伤的需要。在午这种国内外筐社会交往的也过程中，对些于那些英语红专业商务方砍向的大学生荡来说，他们稼除了应具备欣必要的专业信知识和语言严技能外，还夸必须了解国婶际惯例和掌蓬握如何与他平人和谐交往私的法则和规治范，那就是屿：商务礼仪某。母学习好商务夫礼仪会帮助光我们树立良界好的个人形延象，规范我倡们日常社交抽的行为，也危能为企业带剃来更多的商攻业机会。因赠此，大学生扩商务礼仪的弹学习及其培疏养不容忽视催。睁我的研究是队通过问卷调陵查的方法，篇集中探讨东死软英语专业碑学生的商务均礼仪知识现篮状。通过分撞析，我们能牺够了解商务料礼仪的重要骆性，商务礼盖仪学习的意框义、以及商闯务礼仪对大蛛学生社会适蛋应能力起到蒸的积极作用写。进而为我读校开展商务尘礼仪教学，谷和加强学生台的商务礼仪跃能力与培养业提供一定的告依据。同样虑，为我校在息今后培养和逆实现高素质崭，应用型人芝才起到真正守价值意义。陡论文分为五绸部分，简介亭，文献综述突，方法论，程结果和讨论沈，以及结论未。第一部分稿是简介，第臂二部分介绍减相关理论知篇识和在此领沫域的以往研笋究，第三部记分介绍了这磁个研究所带瓦来的方法，须第四部分是贯通过数据分你析东软英语杏专业学生的矿商务礼仪知寺识现状，最烦后一部分是瓦做出总结并絮提出了该文持章的启示和辫局限性。朱关键词耕：认商务礼仪，中东软英语专边业学生，调纠查研究，能猛力与炎培养记Ackno痛wledg体ement却s欠From浴thesi耕scho三osi燃ngto糕mate言rial滨colle瞒cting逗,fro援mpap书erwr构iting猛tor蛾epeat虾edmo碗dific投ation妇,dur盲ing释these讽seve辉ral追mont细hs,I女have幼been珍thro欢ughj村oy,c死onfus简ion,回distr挽essa誉ndsa熊dness微,my赚feeli篮ngis侍soc钻ompli仁cated青int扰hepr嘉ocess屑of晕this剥pape锁r英writ絮ing溪.No尼w,wi扭thth纺ecom震pleti监onof荡this赚grad蝴uatio虏npap辞er,i嫩tmea岔nsth喝atmy推coll康egel漏ifei券scom授ingt稍oan笨end.扣Besid纵es射myo页wnef团forts鱼,the踢teac昆hers’镜earn省esti拖nstru吓ction鬼,cla滴ssmat振esan签dfri将ends’妙sugg颂estio盛ns,a疲ndmy外pare排nts’苏suppo多rt威哭area碰llmy区ener壶gyso此urce芒offi界nishi到ngmy寒pape捧r.叠First幻ofa原ll,I香woul摆dlik钉eto亩thank材my兵super宣visor躲引Yang苹Y宪angs突incer铜ely.麻Shei推san拍easy-章going付,ent矛husia拒stic,腹and渴caref岸ulpe悠rson.门锦From互thesi仔scho划osing赚tot称hesis米sett院ing,搏from舅conte韵ntto么form巡at,f维rom即the疤desig暮nof呈frame楼work,卧layo逗utof返stru垦cture棕钥toth稀erep招eated他modi笋ficat垫iona径ndpo惭lishi返ngon哪myp蹲aper,盈Ms.Y劝ang赔has尿alwa导ys键been协guidi雕ng弃点meso智care说fully宗and违profe阔ssion松ally.址S民h鞠e顺help跪ed栗met朱odev凳elop声myth鹅ought功and授encou港rage兆d凯me舒密conti亦nuous胞ly.S软hega岗ve柄mera赠tiona拦l叨reco劣mmend成ation滴s细and内consi达derat件e尾advic况e.垦Duet召oher禾否selfl旬essh击elp,泥Ifin认ished屠myp肌aper戒sofa抓stwi托thfr询uitfu泊lres坚ults株.Her险eIs秆howm权ysin笔cere绸grati把tude石tohe盗r.亏Atth楼esam滚etim鼻e,I仪want聋tosa拢ytha肤nk-yo贡uto荣myde衔arcl斤assma等tesa熄ndfr坑iends悠!The俯smoo识thco醒mplet乓iono鸽fmy正paper颤cann乓otle慨avet廊heir剪conce尖rnan外dhel王p.Th驾rough近outt凤hepa草perw丧ritin旁g,my绝clas锋smate绑sand轧frie极ndsh酬elp递ed善met愿osea毅rchm拨ateri赤alsa糟nd颠coope缎rate的with远mein岁doin即gthe事ques盆tionn面aires鹿.T烟h揉eir费coope吹ratio碍n闲enco竞urage凡dme此somu先chth坛atI菌have览astr陵ongd闭esire鸡and专eager油ness侵towo臭rkou逝tthe贪resu奖ltso营fthi斩sres鼠earch铜.份Final元ly,I薯will闹say仙thank违-you党tomy赴pare引nts.粒Iam阔appre监ciate呈dtha园tthe狼yals俱ohel靠pedm蔑eal均otan歪dsup侧porte谣dme辉on软myp匹aper.孔They跪taug未htme协ever利ythin摧gthe旁ykne仇wsin猾ceI铜wasb铺orn.默Thank突you千forg病iving炒mea录lot谢oflo池vean你dmak立ingm东eful毕lof株energ渴yall维the芝way.殊They星arem隔ydea歇rest童perso播nsin凳the处world絮.终Conte开nts疮毕业设计（匙论文）任务逃书攻横I境Abstr丙act卫身II话摘察公要露京IV档Ackno鸦wledg旬ement国s框他V残I.Int基rodu阶c伞tion筒拾1捷II.Li博terat欣ureR脆eview潜被2送2.1T把he糕D奴efini模tion荣ofEt爽iquet含te尤虏2从2.2T夺he繁C挂harac梦teris骗tics笔of焦B籍usine暂ss涌E京tique丑tte垄蔑2典2.3T贴he以I挎mport机ance饱and回N誓ecess梢ityo拢f舱B洽usine挡ss仓E柴tique六tte之纯4什2.4R蔽elate螺d酿S维tudie稍son劈B跪usine锐ss评E划tique腔tte满酷5办III.M溜ethod吐ology海在7渔3.1R爽esear粗chQu偏estio舍nnair由es冰念7进3.2P雄artic争ipant基s罢效7兆3.3I坊nstru辰ments古目7狼3.4P业roced偷ures呆偷8盖IV.Re女sults睛and辜Discu苦ssion啦援10渡4.1O充veral立lAna三lysis恢戴10机4.2B索asic考B图usine医ss玉E顿tique放tte兰亮12铃4.3B带usine务ss诸E筝tique妄ttei默n细W意orkpl燕ace渴葱13揭4.4B式usine偷ss杨E满tique讨ttei裂n准S眯ocial酬健O暖ccasi酷on泥弓17狮4.5S崇oluti哈on决扫21溪V.Con趣clusi费on恐米23念5.1M电ajor毒米F昌indin乞gs鸡老23俘5.2透宅Impli预catio繁n生静23精5.3L陵imita枕tion槽房24尺Bibli驰ograp驴hy争章26寨Appen肥dix妄桨27蓬Intro型ducti屈on碌Sofa谎r,wi魄thth乡egra供dual鬼globa感leco身nomic潜inte乞grati弱onan周dfie动rceb烂usine放ssco纸mpeti洪tion烈inCh跟inese谊mark午etec逮onomy课,it老is铁stron舍glyr气equir释edfo钳rcol筛lege窃stude喷ntst新ound忘ersta装ndth睡eint祖ernat傻ional守prac钓tice干inth盆eext馒ernal巨exch短anges贿and削learn因the宋norms弯ofh登owto额have洁asm丙ooth讯inter梦actio爹nwit冒hpeo缝ple.绘T碌hebu碎sines揪seti滤quett升e,as骂ani壤nterp唇erson验alco萌mmuni装catio径nlub统rican沿t,ha剪sbec曲omem巷orea评ndmo桌reim哀porta谱nt.T嫌heref著ore,欣thee甜ducat框iona状nd腰resea愚rch很ofb绞usine例sset妥iquet寇teca揉nnot添be浩ignor命ed拦.Alt法hough巩many性prof订essio糖nals痰ands绝chool除pers锐onnel箭cond激ucted奸the字resea隔rch冰onb奉usine部sset特iquet弦tefr辛omdi败ffere舅ntpe刑rspec大tives痒,the恳etiq售uette翠iss圣till赤notp睁aide朽nough烟atte峡ntion拴int菠hesc利hool屋educa即tion,幅and颤some撑resea自rcher勺sjus跟tgen否erall李yrel乎yon坛their碌theo鞭ryan按dexp棒erien屯ceto稍expl缓ores牌chool冤’峰sbus应iness梳etiq怠uette侮educ颠ation颠.依My摘resea扩rch予isb腊uilt雾onth壁ethe剑oryc增ombin息edwi焰thmo斩repr蜓actic截alda宫ta裳analy卫sis底.The涛stud档ypur复pose肠isto守lear担nabo短utNe晋usoft繁Engl袭ishm殖ajor私stude封nts惩’爽over龄allu青nders们tandi嗽ngof再busi污ness甚etiqu网ette协ande列xplor圆ethe僵irco番mpete莫ncea毅ndcu均ltiva湾tion能forb醉usine系sset堤iquet雾tefu菜rther大.Thr凶ough论quest勺ionna拣ires夸,we座canh另avea严nobj量ectiv伞eana所lysis嗓for续their敢stre菊ngth到ande管xisti虏ngwe败aknes箭sin设busin贩esse于tique夏ttes忍tudy渡andg降etre矿levan课tsol笔ution雾s.吼F寻romt肆hean继alysi禽s,we济will依find很how竿tocu务ltiva跌teth择estu释dents肌bett卵eran斗dhow佣tom习eett俯heir腾furth病erre吉quire签ment.摇Mean悉while尸,it祖provi梦dest唐here在alme汗aning犬for圾colle镰gest孩udent朱sto筝learn飞abou崭tbus劈iness储etiq臂uette罚know嫂ledge勿and仙itsi己mport达ants亏tatus畏asm绑ucha炼sthe检ycan着.It楚also赌hast轰here祥alva梯luef派orco逃llege尽to竿devel糕opbu撤sines嫂s视etiq惰uette鸡educ饮ation剃wide惩lyan说dcul表tivat脑ehig信h-qua锹lity杏talen阀tsin肃the既futur勾e.愈This夺paper召will存give跨ano宪veral道l蓬intro始ducti欧on惰ofe但tique沃ttea荐ndbu牲sines泳seti申quett捉e狠,the泰impo守rtanc腹e秤andn屑ecess宰ity捎ofbu弃sines营seti案quett欺e门and洽relat掌edst赏udyi瓶nbus瞧iness狐尤etiqu详ette;疑then炊itw俩illm舟ainly尘anal秒yze抚傻the境Neuso那ftEn速glish亿majo浑rs’u踏nders矿tandi强ng洽of执busi很ness仿etiqu识ette哄thro求ughm昌ethod毙ology钩,res茂ults竖andd多iscus罗sion.培Atl籍ast,仙itwi记llge战tthe缝中relev降ant庸conc庄lusio馋n.蚀Liter标ature节Revi籍ew定2.1T阅he亡D蠢efini雕tion疮ofEt从iquet视te组Etiqu共ette鸦isth易egen馅eral司name正ofco竟urtes甘yand骄cere布mony.投Itr加efers钟tot羊hees脸tabli晴shed捕stand需ards撇ofco本nduct蛛and斜proce月dures际that怖peop劫leus铁eto喝beaut已ifyt含hemse览lves送andr地espec将toth嫌ersd恩uring计the邪vario薄usso至cial巷inter役actio旱ns.I墓temb幅odies维the司polit戚eness鸦,cou偶rtesy鼻,app醒earan败ce,r圾ite,播etc.少术Etiqu怕ette输isan号impo弄rtant池symb枝olof喘huma遮nciv天iliza跨tion监ands锦ocial迅prog急ress,俩whic廉his饮noto那nlyt婆heke随ypar刑tof符commu间nicat驱ion,筋buta繁lsoi肯sthe本exte炊rnal垦manif于estat皮iono裂fmor践ality捕and高cultu碑re.庙Start妖ingf夕romd历iffer斜entp跨erspe低ctive载s,th乌edef劳initi彼onof耍etiq亮uette稍ofte俗ncan软bem稠adei仙nad袍iffer常enti悦nterp盾retat愉ion蠢.炒From破thes乐elf-c伤ultiv巴ation滋pers明pecti恩ve,t仅hati住scog您nitio琴nand哭appl斥icati允on.们璃Etiqu房ette左canb丙esai刮dto桌bea获perso慧n'si捷ntern对alcu宫lture示and撑educa跃tion.邮From孤them胶oral答persp肌ectiv宽e,et恋iquet休teca驱nbe句defin愿edas克the姻code祥ofco提nduct垦ort哨hest敢andar槽dpra礼ctice洞ins螺ociet单y.氏From食thec巩ommun切icati向onpe句rspec温tive,冠itc柳anbe茅said嘱tob纳ean恰arto只fint摩erper寻sonal辫appl缎icati姿on,o心rto悬bea晚metho码dof诸commu有nicat校ion.础From叨thef昌olk-c溉ustom辆pers垃pecti倒ve,i块tcan臣bes彩aidt旱obe野ther同espec崇tful,裤frie意ndly怖conve汽ntion嘴alpr播actic粘eses篮tabli援shed散inso锹cial皇inter弦actio继n.且Insh筝ort,励etiqu挽ette混isth愚epra迷ctice配stha肤tpeo掠pleh该owto生beha蛙veth务emsel办ves.猾Knowi依ngth剂esta辈temen柱tsab蕉oute老tique辆ttea绞bove,裳you屑will杯furth破erde厕epen赢your录under坏stand赚ingf马oret逢iquet不te,a涌ndma溉ster室itmo饥reac该curat岂ely.点2.2T贫he赏C蔑harac尤teris赢tics厅of罪B此usine阿ss友E棋tique亚tte辛When久etiqu怎ette喝isus优edin晌busi调ness,桂iti左sfor街medi票ntot类hebu差sines凑seti暮quett贷e.Th水atis愿tos严ay,i拦nthe煤busi俗ness图inter探actio春n,th自erei诸sac甚ertai隶nest腐ablis催heda把ndac风cepte诱dpro闷cedur欣eand孤mean俭sabi背ding起bype闪ople首tosh稿owre扬spect浑toe盏acho励ther.撕The嫁centr神alro缎le浅对ofth晌ebus耗iness珠etiq服uette榴ist尾oref爹lect朵them插utual司resp止ectb慧etwee束npeo乎ple.骑Brief桑ly,b释usine斤sset签iquet拉teis奋age管neral歪requ击ireme谎ntfo啊rpeo章ple’s辈appe滋aranc抛eand洞mann颜ersi湖nthe树busi当ness纳activ稿ities她.躲Fort钩hecl锐assif皱icati诉on,京t黑hewi像dely舅commo呜ntyp山esar验e权such捐as包busin上essn姨egoti枣ation曲etiq寸uette亏,bus情iness助lett炕eret海iquet俩te,去greet赤ing绢etiqu闷ette,火荐g凯ift厅e蹦tique猪tte,诱confe绞rence构造etiqu但ette,腿tele醋phone牺以etiqu登ette享,荐banqu茧et栋etiqu侄ette扣ands卷oon.杰斯Becau锣sebu抢sines昆seti孙quett浆eis与acom刊prehe辜nsive割subj蒸ect,扔thes迷o-cal差leds专evera孩lbra厘nches魄,are厘rela诵tive.枣The联diffe胳rent威branc婚heso编fbus西iness布etiq这uette柏are圾mingl暮ingw度ithe腥acho费ther子.煤Thec命harac求teris敬tics仗ofBu扒sines飘sEti餐quett渗e纤Focus知onc涨redib迅ility忠Forb杰oths肠ides沉engag纯edin测the哪busin斤essa丽ctivi援ties,凡they堆have兽the卷need昏ofin韵teres拨ts,r店ather漠than渐the榆unila悲teral梨need酸ofi白ntere观sts.袜There花fore,绿int武hebu窃sines偏sact龟iviti却es,h病onest奔yand积good劝fait多hare副very距impo番rtant糠.The菊so-c身alled狭hone沟styi瑞sto览beea幕rnest余and舱since迟repa膊rtici垦patio嚼nin掉busin矮essa肯ctivi咬ties,杠stri论veto感reac芽han耐agree迎ment,访not匹rheto帐ric,幕witho谋utsi较nceri乡ty;t妇heso陷-call治edgo殖odfa底ithi帽stha赵tpro培mise慈must话beke脂ptan室dact乞ionm壤ustb耐eres利entfu腥l.奔Focus视ont叼heef灯fecti吴venes乐sfor飘agi电venp莲eriod悟oft拥ime讲Thet六iming俗ofb货usine盟ssac纵tivit零iesi节sver慨ystr巩ong.受Ifth险ings架arep炼astf廊ora亲prope叼rtim毛e,yo掌uwil袖llos佛ethe涨good赤oppo同rtuni跑ty.I货nthe奉busi押ness叨activ觉ities织,if货your烦talk喉anda廉ction厌isj添uste您xactl旧yto揪ther唯ight速degre咳e,th两epro题blem做andt麻roubl落ewil跌lbe僵solve蝴dimm阶ediat雕ely.堪Focus哭onc检ultur笋e航Altho邻ughb基usine驰ssac宜tivit歪yis公anec陆onomi尘cact恐ivity糊,the塔requ惑ireme布ntof娱鸣cultu摇re任isve段ryhi搬gh.砌区There蓄fore,笛ifb枯usine特sspe晓ople和want猾tore流flect床the粒good滑etiqu直ette,鲁eleg深ants么peaki汁ngst捡yle,饿taste阴fulm书anner乱s,th阅eymu祥stco角ntinu军eto劈impro烦veth残eirq伙ualit益yof居cultu鬼res,土setu带pthe子civi辆lized纳ente蹦rpris印eima吨gesa购ndpe郊rform坊with浆civi升lized邀,gra爪ceful抵and装polit马eman锈ners酿inth明ebus残iness思acti跪vitie诚s.成2.3矿The党I花mport棵ance槽and牌N获ecess季ityo床f资B胞usine乖ss捷E被tique谈tte睁B眯ylea暮rning敞abou子tthe蕉gene纪ralc匙oncep庙tand偷cont轰ento紫feti筛quett兴eand晴busi单ness夏etiqu不ette吹well,访wec成anfi顶ndth帝estu怨dyof辅busi搁ness去etiqu祝ette惊isve左rysi酒gnifi男cant.学踏Ther式oleo爆fbus祥iness缠etiq党uette执int歇hein阳terna午tiona蝴lcom士munit势y:荐Under钢the渠globa体leco吹nomic闷inte搁grati脉on,i锡nord恶erto戴gain越afo晴othol蜓din伍fierc讯ebus臭iness文comp包etiti君on,a霉part图from寄theq永ualit微y,in雪terpe鄙rsona筹lrel杨ation筐s,wh筑atwe扔need榜ist食okno纯wabo朗utbu鹿sines阀seti热quett医e.Bu苗sines诵seti修quett视ecan泰disp百layt识heci跑viliz瘦edle卵vels导ofen衫terpr枕ises,张its废manag隐ement肉styl蚂es,m棒oral蛮stand姿ards,汉and引build往the三image既ofc滥orpor们ation眠s.As他isk受nown,焦good削项busin晃esse些tique地tte福isa翅nint恳angib逆leas变set,糠which究undo许ubted策lyca值ncre牌atea虑good缝busi屠ness式atmos事phere公难andl豪aya滥good射found拘ation竹for黑thec腔ooper设ation赚ofe素nterp朋rises材.瓦Ther轿oleo压fbus袜iness药etiq里uette毙ind算aily月busin仁essi受ntera峰ction龟and肤behav腥iors.帜B弹usine循sset兼iquet旬teca亦nref盗lect完aper剂son's监comm捕unica胶tion剖skill氧sand串abil亭ity.也Ital川soin古dicat抗esa袜perso桶n'st探emper恐ament龙,exp哭erien寇ce,m限oral烧stand喝arda发ndsp敏iritu歪alap句peara护nce.赌歇ForE工nglis袖hmaj赴o益rs时,esp母ecial窗lyth画osew肃howi韵llme耕etdi须ffere岔ntpe心ople留inth铃ebus请iness驱comm核unica骄tion,检iti烟san慨artl倡earni受ngfo洞rthe饼mto项know碧howt文ocon浓tact负with密them逼inth龙ewor凉kplac绣e.Th愁ecul餐tivat闲iono男fbus角iness斜etiq赴uette使can鹅help闭them现tosp姨ecify爹thei蚀rown恋comm庙unica勇tive宾behav北iora鸡nden动hance洒mutu攻alun闹derst仗andin秧gand虫trus松t.It歉also青will茶版help汤tocr束eate亦aper谱fect澡inter母perso易nalr领elati吊onshi盖pin慕thed惜aily蔑busin炸ess.闻There阴fore,盟永forE世nglis歼hmaj按ors,善thec摘ombin幻ation蔑ofl近angua购gean胶dbus巷iness栗etiq奶uette鸽裹learn杜ingc史anbr帆ingt铜hema胜neno叙rmous途amou滔ntof差weal达th.明The鞠涌role使forr降ealiz挽ingt该hefi丢nalv绸alue顷fors究tuden程t’sc归ultiv俯ation秃int度heun腥ivers羽ities技.焰Asa发unive得rsity漫inst往ituti墓onof格high承ered尊ucati斧on,i纹nord首erto珠get傻advan布tage塘inth疾ehig日hedu授catio坝nmar壮ketc老ompet展ition塌,the毕orie会ntati贫onof斜stud只entc级ultiv恢ation瓜for期unive卫rsity咬isv骆eryc贝rucia释l.In从the瓶unive墙rsiti忧es,n拌oton班lydo传the思stude勾ntsn浓eedr搏ichk窃nowle州dgea倚ndsk岗ills,哨but馋also责toim桑prove随thei续rper弦sonal律qual段itya移ndet乒iquet撤tebe背havio巾rs.W倚hatt孟heun僚ivers闸ityn腔eedi酒sto熄aima集tthe土soci型ety,斩makin敌gsur滚ethe破irst愈udyg抛oals跌andc岸ultiv钞ating给the植appli桨catio缠n-ori拜ented春,pra料ctica救ltal框ents脱with究high琴quali蔽ties.提As舍畜wekn限ow,a石know雨ledge诱able宁stude筛ntwi念thout咸mora块lsta舟ndard访sand泊good托etiq四uette块beha山viors裳,are想impo医ssibl股eto你bean摄exce干llent清tale侍ntsi屠nthe惊futu羽re厚.So窄,弯learn链inge纲tique梨tte赞will括pave销the闲succe到ssful跌way爷for煎stude绪nts矩’刘刃caree胡rfur茄ther鲜ands逮eize降bette参ropp都ortun萌ities典for炕their亭job-因hunti尊ngin胡the租futur姻e.新2.4忌Relat述ed愁S肉tudie过son栏B糖usine且ss伐E装tique毯tte单Ourc富ountr啄yhas其alwa栗ysbe伟enwe主llkn暂owna界sthe投nati枝onof留cere熊monie吧s.Si盾ncea沫ncien餐ttim河es,m奖anyp谢eople掠have争rese徒arche皮dthe坊etiq钢uette述from茧diff亭erent框pers撕pecti器ve.F捷orin脚stanc奥e,st陈artin逢gfro饱mthe蔬orig祸inof戚the诸etiqu院ette,巾rese昼arche门rssy励stema骄tical寸lyre企searc惭heda烤ncien你teti禁quett猛ecul抖ture,吐toe丧xplor衔ethe恼sehi嘉stori蛙cal南reas牙onsa花ndth签eorie料scau决sedb税yeti食quett损ecul盘tures斗(葛晨虹董,200悬1).W定itht剂hera提pide荣conom骡icde不velop吩ment,吧peop薪leen秧tert杂hemo蓄dern择socie叠ty,s狸omep程eople巡desc台ribed丈and洗summa炉rized甲the横vario期usmo下dern踪etiqu佛ettes剩and告itsn此orms帖andr惩equir老ement安sin疾detai搏ls,w影hich祖letp愉e冠ople,指have纤abe济tter燃usef土oret愈iquet唉tean挣dpro射moted骑thei移rexc另hange歇swit溪heac数hoth忆erin吹dail鸽ylif霸e.(B森aldri盐ge,L梢etiti药a,20盆03).轿Inal名leti悼quett膏es,t旺hebu钉sines捆seti裳quett羽ein置today贯'sbu尾sines夸swor她ldha俗sthe寸role粗ofa游dvanc叙e.So患mere烘searc踪hers蹲focus睡edon巩the蹦busin礼esse炸tique鸦ttea仆spect刷s,th罪eyex律plain恳edth闭ebas侵icco解ncept奇ofb冶usine朽sset是iquet帜tean仅dpro零vided搂some叉help公tot昂hebu针sines殃speo脾ple蹲inin哲terna靠tiona刘lrel惹ation桑s.(何竞伶俐,2亩003;席Jacqu爸eline介Whit灿more,围2005情;Pag进et·押Post、闯李琳娜,绒2006)密.In竖order耗toa尊dapt甲toth谈efie蛮rceb康usine剧ssco饼mpeti闹tion脆andn看eeds损ofin寇terna汽tiona杂lbus失iness脾cont鼓act,剪there秀are罗some静resea奴rches远focu贞sing讲onth董ebus宣iness没nego询tiati难onsk登ills痛ande均tique尼ttel舟earni宰ngfo椒rbus瓦iness疮peop瘦le(方上明亮,2江006;情Mark破Kass,江2007昨).An云over怀view俩ofho盖mean幕dbro油adre恶searc著hsho娘wsth嚼atit淹isu荣rgent蓬tod钉evelo圆peti亲quett哥eedu质catio电nnow绪,and苍this纵isa威lsot桥hesc耕hool’甜sdut帆y.Ai愧meda文tthe株stud司ents醋ands顿chool丹sas互them同ai智nres千earch火,it鲜hasb逗ecome挖more肃and翁more男impor顷tant深tokn调owth援eiro丑pinio揪nsfo墓reti冠quett植ein类moder户nsoc帮iety.妨婆Stude摘ntss杰hould伞lear达nand句mast航erba翼sicb喝usine钱sset蜻iquet欣tekn恭owled典ge(刘丽宝恒,2途004;穿丁立群，2谎008).知Duri煤ngte腥achin纷g,de爹velop钢ingb亿usine守sset堵iquet盗teco骡urses底,mak涌ings暴tuden美tskn服owho钓wto快usep贺roper压etiq戏uette确int送heory夹(Jam悔esL.侦Stap伟leton棒,200男6),t草hese顿alla钩reth齐epop并ular夕topic稿sfor梦rese皮arche红rs.医Form雹yres赛earch刺,it臂isba惨sedo装nthe渔irth脚eorie晋sand洞comb研inati漫on,f淋romg僚enera懒lto搏speci彻fic,汉from慕commo万nto躲indiv粒idual进,foc夏used恒onou嫂rsch星oolN租eusof割tEng勺lish军major诉s,to峰anal眠yzet尤heir滤busin魂esse气tique她ttek稳nowle劝dges篮kills兼,Thr协ough投theq渴uesti仁onnai蚂re,w碧ecan父find榨the呀speci稀ficd鸟ataa溉ndge漠twha富twe讽want,匹thus飘find寇ingo锅utst晨udent严s’st请rengt捷hand裁weak椒ness.沾Iti腿sals满ouse问fulf肯orsc领hool宁staff欲tok效nowh氏owto椒impr匪oves蜓tuden芹ts’c诞ompet客ence还inbu摆sines雕seti欣quett采e,an帮dpro紫vide惧thep坊recio眉ussu涉ggest舟ionf雀orte泛achin次gref下orm.忆Metho饺dolog科y社3.1R许esear丈chQu诊estio纪nnair嫌es陪I牺nord渣erto剖know孩Neus蜻oftE掏nglis烤hmaj典ors勿’育gene狡ralu涝nders龄tandi坐ngof听busi诱ness匆etiqu烦ette,碰the奴autho始rdes悟igned滑aqu被estio摇nnair立e,wh榨icha籍imst搁ores句earch及the户follo禾wing障quest蜻ions:脆浮Howw爬elld情othe用Neus国oft艰Engli斥shma虾jors剂unde捧rstan就dthe舍diff趋erent元type码sof抓busin流esse筝tique基tt疾e?里What辟ares取tuden赴ts渣’亦stren冒gths谋and公exist士ing扎陈weakn交ess杜esin非the怪study分ofb造usine扁sset珍iquet内te?荣Howt痰ocul相tivat蚕estu乱dents娇’罪busi涉ness您etiqu推ette肠abili汁ty?当3.2P戏artic疾ipant瞎s犹80E圣n他glish说majo再rstu隔dents租from镜暑Neuso派ftwe享rech腰osen蒸asth后einv豪estig沸ation哄obje话ct.消A阀llof吼them倒are盒senio到rstu验dents帽and北will逗gradu悲atef翻roms帽chool铁inJ级une.忘Let内’野ssee冠the辩detai映ledi黑nvest斤igati寸vedi熄strib乔ution际ofn仇umber错ofs寻tuden饼tsin荒the境table迷3.1湿asfo翁llows日:私Table臣3.1屑Distr劳ibuti默onof筋Inve防stiga妥tive批Numbe玩r程Total离Numbe枯rof屠boy宴Numbe苏rof躺girl丰80迟14酷66抓3.3I欧nstru铃ments阴Thed累esign绝ofq子uesti池onnai沾re裕mainl事y愈invo扣lves耍some张widel末yuse没d核busin询esse框tique鞠tte吗.It惠inves夏tigat诱es12从diff截erent戒type德sof恰busin脊esse甜tique体tte.候A环ndt惨here丽area泻tota说lof匪33qu浪estio币ns捕incl融uding蒜往30mu仔ltipl登echo糖ices薪and诚3sho蝴rt-an骄swer腿quest奥ions新.吃W石ecan尺see询thef江ollow余ingT道able3凶.2熄abou援tthe巾蜂desig拖nof疏quest饿ionna防ires荷inde牵tails记：例Tabl刮e3促.2缎Desig革nof危Quest扣ionna稼ire拼Quest宿ionT意ype聪Numbe雾rof竹Quest掌ions圣1.鞭Busin泽esse磁tique诚ttec婆oncep棒t取1简2.魄Perso原nale倒tique栽tte稳2,3,4植3.仔Card尺etiqu抹ette鱼5,6耳4.爆Greet宪inge莲tique恩tte幸7盈5.及Recep绍tion子etiqu宪ette愧8,9储6.栋Banqu孤etet效iquet歇te析10,11灰,12腹7.纵Gift面etiqu奔ette宾13,14业,15仍8.奴Lette蹦reti例quett姓e周16,17帮,18辆9.来Negot洋iatio欧neti淋quett替e仪19,20惯,21帖10.歇Confe粮rence赠etiq输uette蛙22,23猫,24敏11.停Phone产call拉seti俘quett没e从25,26她,27宾12.关Forei煤gnbu醉sines错seti侵quett究e慎28,2既9,30碑Meanw棚hile,咱i患nord索erto莫bem劳orec淡onven送ient哑andt佛ime-s袭aving馆for子ours熄tuden业tsto梁fini怪shth翠eque权stion蹈n润aires龙丑durin灭g总inves烂tigat心ion,泻t近heco捆ntent聪s惠of栽quest抽ionna哗ires轮arew析ritte到n论葬in压Chine最se.扫3.4P龟roced魂ures紫A套fter水finis似hing抛thed赤esign互ofq亚uesti活onnai拢re,丛I败star质tto陵distr吉ibute劫the仓quest购ionna助ires沈toou俱rEng围lish予major虏stud赚ents猎onlin剩eby孤QQto弄olan衔dema群il.S浑ince用2007-练year裂Engli个shma叔jors个consi廊stof孔four爬clas懂ses,沟first月lyI踩conta星ctth挎emon灯itors尸ofe绞very坚class抚,and考let涉them若uploa恶dthe蚊ques肿tionn争aires瞒tot系heir波QQcl匆assg舒roup图respe乌ctive寒ly.T焦hens鹊tuden夸tsca雁ndow沈nload挽and败fill察inth蔬e就quest宰ionna着ire鸟byt掀hemse叨lves,溉and阿them语onito免rswi逗llco竭llect员and烤arran吐geth邪em.A君tlas纵t,th屈eywi拐llse磁ndto孕meo崭nline梯dire都ctly.疏Onth能eoth晨erha摧nd,I纤will瑞sele闹ctso蜜mest惹udent选sin苦four卸class策es,祥who君arev洒eryf雹amili烂aror允clos悄eto猛me.I偷inst荡ruct战them表tose隆ndth狭eque烈stion饲naire旦sto宇other速stud挺ents猎inth六ecla台sson像line扫byem稼ailo乖rQQ傲tool仙perso非nally仇,so蹈that罢then陡umber唯ofi凭nvest栗igati国vepa度rtici附pants桥will怠not滤miss.密Thel辞imit还time室ofin栗vesti渠gatio嘴nis狼about柏one汤month摧.So咸most勤ofst轰udent烫swil裁lhav窃eeno助ught框imet同ocom滩plete程and她hand王in轻quest亭ionna析ires逐.Dur她ingt奔hedi亭strib滩ution愚,Iw葬ill替chec炉kmy姥email悔and农QQto茧olti张mely桶andk估eepi霉ntou模chwi肺thth集emat昌any告time.组With鸡thei乓rhel忠pand胳supp逗ort,庭ther没esult敞oft妇hein葵vesti导gatio言nwil抬lbe符satis此facto痛ry.西Resul火tsan达dDis健cussi嚷on贪4.1O抓veral愈lAna良lysis桑Type叔Propo执rtion伐(%)茎Numbe喝rof工peopl叹e愉Right丛主A胳nswer灯芳R额ate萍Wrong呢锐A山nswer渗倘R蕉ate修Right垮非A半nswer返晴N那umber宪Wrong名炒A原nswer清析N城umber访1.哥Busin符esse飘tique脂ttec首oncep叨t慎62节.5爪%读3艰7.5桂%耍50亏30责2.夹Gift乌etiqu炒ette择5膝7.5戴%酒4避2.5只%渡4咏6炼34触3.磁Confe副rence手etiq挡uette逮50.0诉%坟30.0洞%欣40羞4搞0穴4.罗Card盒etiqu回ette愿45.0疤%互55.0揉%项36丰44丧5.热Banqu字etet佛iquet觉te冠4土3.7酬%夏56.3篮%巴3错5爱4则5感6.战Negot唱iatio物neti狭quett筹e尽4扎2.5甩%嗓57.5香%答34停4唉6厘7.仗Lette赌reti样quett凑e贷4半0.0睛%猪60.0终%偷32烂4腥8难8.分Recep斑tion近etiqu郑ette贷3匆8.7魔%泄61泻.3衰%拥31燕49舞9.伯Forei绳gnbu纷sines搜seti态quett武e申35.0辛%丈65.0园%潮2业8养5应2物10.漫Phone傍call烦seti朝quett茶e鲜30息.0话%傲70焰.0够%盆24扭56痛11.式Perso品nale衣tique顶tte则2硬7.5趟%踪7视2.5宾%串2胳2伟5较8作12.埋Greet悠inge旧tique探tte脂2羊5.0机%待75.0随%切20剑60崭Table助4.1馒Right观and怪Wrong卸Answ冒erDi总strib旷ution移Above蛛留Table萝4.1店,把onth刚ewho津le,w睬ecan疮infe叹rtha功tour撕Engl跪ishm喊ajor乳stude筋nts丢’馆gene食ral提under困stand艰ing耳ofb茅usine翅sset叨iquet往teis涛not呢very威optim腹istic免.从From段thea甚ccura托te示answe至r汗propo锄rtion续s,闲only珍busi壮ness凡etiqu予ette拒conce秤pt,g非ifte鸣tique祸ttea房ndco顶nfere刷ncee坛tique员tteq祸uesti谎onsa济remo沸reth蝴an50即%,th迁eres影tof住diffe帅rent小types付ofb注usine痒sset壮iquet静tequ吸estio阔nsar农ebel柿ow50球%,es锡pecia付llyg扬reeti贷nget松iquet蕉te,o亭nly2房0stu丢dents非got勾ther格ight鹊answe摇rs.F连romt欠hist林able,高its霉hows兽that对most尺of包Engl江ishm患ajo鞋rskn层ow跟some危盐about屑busi畏ness晶etiq训uette造,颤校butt淘heys殊till帐lack煤adee丙pund拐ersta刘nding设and跑can固’止trea方llya叮pply偶th信emin谁toth利eirp厨racti适call央ife.镰Nowl中et口’欠ssee难the尝resul耳tsof杏shor爽t-ans蠢werq良uesti叛onse风ction欣s：驰1.柄Have兔测youb胸eena香ware旁ofth那eimp蒸ortan芬ceof奴busi卸ness嫩etiqu铸ette纤饥since俱you酒ente旋rthe吵霞unive胡rsity尿?闲Accor帝ding山to翠Table柜4.2页,75虽stude易ntst孙hink罚iti垒sver外ysig努nific勉antt峡olea特rnab奴outt毒hebu咽sines紧seti她quett棚e.On仙lya依small匪part涝ofs线tuden趋tsth筑inkt拿hatt零heim生porta方nceo驶fbus场iness串etiq谢uette哨int泉heun迫ivers贺ityi瓦snot状nece近ssary万ord样on’t勉care肯about停it.粥Nearl亩y77印ofth吸emar韵ewil赵ling泡tost插udyb瑞usine扁sset慌iquet狠t见e狐int显heun惧ivers耗ities授int傅hefu蒙ture.选2.名Throu脂ghwh刃ichc鹊hanne愿ldo醉youk瓦nowa浙bout芽busin允esse窝tique勺tte?资叛A纠bove孤Table视4.3绵,whe拍nask辞ed笨the眯chann冤el接of群膝learn碍ing霸abou坚tbus物iness像etiq睛ue努tte湾,稍较86%s朵tuden斤t心s堪choos膀ethe欲form石sof眠cours跨elea绢rning支tos材tudy浸busin犬esse填tique畏tte好inc凉olleg糟e圆,suc作has饱Busin突essE徐nglis袜h,壶Commu坑nicat裤ion洒and签S稠peech被蛋c