人力资源管理HRM1

TextBook:

FundamentalsofHumanResourceManagementbyRaymondA.NeoJohnR.Hollenbeck

Period:56Credit:3.5人力资源管理（双语）第一页，共三十八页。aboutthecourse

双语教学(BilingualTeaching)是指在基础课或专业课教学中,直接选用国外原版教材,课堂讲授、课堂讨论、课后作业和成绩考核均采用外语或外语和母语两种语言进行的一种教学模式。双语教学的其目的是使学生以外语为工具系统学习一门新的专业知识

,提高学生运用外语就所学专业知识和所学专业进行国际交流的能力,将外语发展成为第二语言。第二页，共三十八页。featuresofthecoursefocus:

knowledgedifficulties:inEnglishmerits:(1)improveyourEnglishlevelwhileyoustudyspecializedknowledge

(2)improveyourabilityofthinkinginEnglish第三页，共三十八页。HRM(HumanReaourceManagement)nature:basicspecializedcourseFeature:practice-concentratedmethods:(1)enhancedreading(2)groupstudy(3)morestudentparticipationinclass—reportingsystem第四页，共三十八页。5ChapterOne

MANAGINGHUMANRESOURCES第五页，共三十八页。WhyisHRMimportanttoallmanagers?Youdon’twantto:1.Hirethewrongpersonforthejob.2.Experiencehighturnover.3.Haveyourpeoplenotdoingtheirbest.4.Wastetimewithuselessinterviews.5.Haveyourcompanytakentocourtbecauseofdiscriminatoryaction6第六页，共三十八页。WhyisHRMimportanttoallmanagers?5.Haveyourcompanycitedundernationaloccupationalsafetylawsunsafepractice6.Havesomeemployeesthinktheirsalariesareunfairandinequitablerelativetootherintheorganization.7.Allowalackoftrainingtoundermineyourdepartment‘seffectiveness.7第七页，共三十八页。8ChapterVocabulary

HumanResourceManagement（HRM)

人力资源管理HumanCapital人力资本High-PerformanceWorkSystem

高绩效工作系统JobAnalysis工作分析JobDesign工作设计Recruitment招募第八页，共三十八页。9ChapterVocabularySelection选拔Training培训Development开发PerformanceManagement绩效管理HumanResourcePlanning人力资源规划第九页，共三十八页。10WhatdoINeedtoKnow?DefinehumanresourcemanagementandthefeaturesofHR;explainhowHRMcontributestoanorganization’sperformance.

定义人力资源管理及其特点；说明人力资源管理对企业绩效的作用Identifytheresponsibilitiesofhumanresourcedepartments.明确人力资源管理部门的职责Summarizethetypesofskillsneededforhumanresourcedepartments.了解人力资源管理人员应具备的技能第十页，共三十八页。11IntroductionHumanresourcemanagement(HRM)isdefinedasthepolicies,practices,andsystemsthatinfluenceemployees’behavior,attitudes,andperformance.

人力资源管理被定义为能够影响雇员的行为、态度和绩效的政策、活动和制度。第十一页，共三十八页。12IntroductionImportantHRMpracticesinclude:

工作分析和工作设计、员工关系、招募、选拔、培训开发、绩效管理、新酬管理第十二页，共三十八页。13HumanResourcesandCompanyPerformanceManagersandeconomistshavetraditionallyseenHRMasanecessaryexpense,ratherthanasourceofvaluetotheorganization.传统意义上,管理者和经济学家们将人力资源管理看作是一项必要的支出,而不是组织的价值源泉。TheconceptofHRMimpliesthatemployeesareresourcesoftheemployer.

人力资源管理这一概念的含义是：雇员是雇主的资源。第十三页，共三十八页。14HumanResourcesandCompanyPerformanceHumancapital

meanstheorganization’semployeesdescribedintermsoftheirtraining,experience,judgment,intelligence,relationshipsandinsight.

人力资本是指组织员工的培训、经验、判断力、智力、相互关系和洞察力。第十四页，共三十八页。15HowdoesHRMcontributetoanorganization’sperformance?Byinfluencingwhoworksfortheorganizationandhowthoseindividualswork,HRMcontributestosuchbasicmeasuresofanorganization’ssuccessasquality,profitability,andcustomersatisfaction.

人力资源管理通过影响为组织工作的人以及他们的工作方式来影响组织成功的基本指标如：产品质量、生产率水平和顾客满意度。第十五页，共三十八页。16HowdoesHRMcontributetoanorganization’sperformance?HRMiscriticaltothesuccessoforganizationsbecausehumancapitalhascertainqualitiesthatmakeitvaluable.

人力资源管理是组织成功的关键，因为人力资本具有某些有价值的素质。Intermsofbusinessstrategy,anorganizationcansucceedifithasasustainablecompetitiveadvantage.从企业战略上讲，如果一个组织具有可持续的竞争优势，它就能够取得成功。第十六页，共三十八页。17HumanResourcesandCompanyPerformanceHumanresourceshavethesenecessaryqualities:Valuable有价值Rare稀缺Cannotbeimitated不可模仿Nogoodsubstitutes不可替代第十七页，共三十八页。18ImpactofHumanResourceManagement第十八页，共三十八页。19HumanResourcesandCompanyPerformanceHigh-performanceworksystem:anorganizationinwhichtechnology,

organizationalstructure,people,andprocessesallworktogethertogivetheorganizationanadvantageinthecompetitiveenvironment.高绩效工作系统：其技术、组织结构、人员和工作程序结合起来能使组织在竞争的环境中具有优势的组织。第十九页，共三十八页。20HumanResourcesandCompanyPerformanceMaintainingahigh-performanceworksystemmayinclude:DevelopmentoftrainingprogramsRecruitmentofpeoplewithnewskillsetsEstablishmentofrewardsforsuchbehaviorsasteamwork,flexibility,andlearning第二十页，共三十八页。21ResponsibilitiesofHumanResourceDepartmentsTheresponsibilitiesofHRdepartmentsinclude:AnalysisanddesignofworkRecruitmentandselectionTraininganddevelopment第二十一页，共三十八页。22ResponsibilitiesofHumanResourceDepartmentsPerformancemanagementCompensationandbenefitsEmployeerelationsPersonnelpoliciesCompliancewithlawsSupportforstrategy第二十二页，共三十八页。23SkillsofHRMProfessionals第二十三页，共三十八页。24SkillsofHRMProfessionalsHumanrelationsskills（人际关系技能）:HRmanagersneedknowledgeofhowpeoplecananddoplayaroleingivingtheorganizationanadvantageagainstthecompetitionaswellaspolicies,programs,andpracticesthatcanhelptheorganization’speopledoso.人力资源管理人员需要了解怎样使人有能力并且一定能在打造组织竞争优势中发挥作用，同时还要知道什么样的政策、工作程序和做法有助于组织成员发挥作用。第二十四页，共三十八页。25SkillsofHRMProfessionalsSomeofthehumanrelationsskillsthatareofparticularimportancetodayarecommunicating,negotiating,andteamdevelopment.沟通、谈判和团队开发都是现阶段特别重要的人际关系技能。第二十五页，共三十八页。26SkillsofHRMProfessionalsDecision-makingskills（决策技能）:Decisionmakingrequiresknowledgeoftheorganization’slineofbusiness（行业）andtheabilitytopresentoptionsintermsofcostsandbenefitstotheorganization,statedintermsofdollars.Decisionsmusttakeintoaccountsocialandethicalimplications

ofthealternatives（决策必须考虑可选择方案的社会和道德含义）。第二十六页，共三十八页。27SkillsofHRMProfessionalsLeadershipskills:Fulfillmentofthisroleincludesdiagnosingproblems,implementingorganizationalchanges,andevaluatingresults.完成这一任务包括问题诊断、实施组织变革及评价工作结果。第二十七页，共三十八页。28SkillsofHRMProfessionalsTechnicalskills（技术技能）:InHRM,professionalsneedknowledgeofstate-of-the-artpracticesinsuchareasasstaffing,development,rewards,organizationaldesign,andcommunication.在人力资源管理领域，专业人员需要了解有关人员配置、开发、新酬、组织设计和沟通方面的最新实践。第二十八页，共三十八页。29HRResponsibilitiesofSupervisorsSomeHRresponsibilitiesthatsupervisorsarelikelytobeinvolvedininclude:JobanalysisanddesignHRplanningInterviewjobcandidatesParticipateinhiringdecisionsProvidetrainingConductperformanceappraisalsPlayakeyroleinemployeerelations第二十九页，共三十八页。30CareersinHumanResourceManagement（人力资源管理人员的职业生涯）HRspecialistsareofteninvolvedinrecruiting,training,orlaborandindustrialrelations.人力资源专业人员通常包括招聘、培训和劳资关系方面的专家。第三十页，共三十八页。31CareersinHumanResourceManagement（人力资源管理人员的职业生涯）HRgeneralistsperformthefullrangeofHRMactivitiesincludingrecruiting,training,compensation,andemployeerelations.人力资源管理通才要进行全方位的人力资源管理活动，包括招聘、培训、新酬和员工关系。第三十一页，共三十八页。32CareersinHumanResourceManagement（人力资源管理人员的职业生涯）ThemajorityofHRMprofessionalshaveacollegedegreeandmanyalsohavecompletedpostgraduatework.大部分人力资源管理专业人员具有大学毕业水平，许多人甚至完成了研究生学业。第三十二页，共三十八页。33CareersinHumanResourceManagement（人力资源管理人员的职业生涯）SomeHRMprofessionalshavecertificationinHRM,butmanymorearemembersofprofessionalassociations.一些人力资源管理专业人员有人力资源管理专业毕业，但更多人是相关专业毕业。第三十三页，共三十八页。34CareersinHumanResourceManagement（人力资源管理人员的职业生涯）TheprimaryprofessionalorganizationforHRMistheSocietyforHumanResourceManagement(SHRM).主要人力资源管理职业组织是人力资源管理学会。第三十四页，共三十八页。OrganizationofthisbookPartI:HumanresourceenvironmentPartII:Acquiringandprep