FiveEssentialPhrasesinService服务中的五句话

职业教育国际邮轮乘务管理专业教学资源库《国际邮轮服务实用英语》FiveEssentialPhrasesinService授课老师：刘毓敏知识点WelcomeThankyouIt'smypleasure...Isthereanythingelse...?Welookforwardto...Lead-inToday’stechnologiesallowsustobeabletoprocessthroughtheessentialpartsoftheirsay.Thisincludescheckingin,checkingout,findingamenities,orsimplyorderingroomservicethroughtheirmobilephone.Thebenefitsareobvious,buttherearedangersaswell.Youmadeeyecontact.Yousmile.Youmadegooduseofopenbodygesture.Nowrememberhowimportantitistousethecorrectlanguage.Ourguestswillfeelcomfortable,andwanttocomeback.Thefiveessentialphrasesofhospitality1.Welcome2.Thankyou3.It’smypleasure...4.Isthereanythingelse...?5.Welookforwardto...1.WelcomeWelcomeWelcometo…AcceptingwelcomeBasic

phrase1.Welcome.2.Welcomeback.1.…ourhotel.2.…yoursecondhomein(city/countryetc.)3.…thebestplaceforFrenchcuisinein(city/countryetc.)1.Thankyou2.Thanks3.Thankyouverymuch4.I’mhappy/excite/gladtobehere.Written/formal1.Wewelcomeyou….2.Ourstaff/hotel/welcomesyou1.Welcometo…1.I’mhonoredtobehere.2.We’rethankfultohavebeeninvited.2.ThankyouThankyouThankyoufor…AcceptingthanksBasicphrase1.Thankyou.2.Thanksalot.3.Thankyouverymuch.4.You’resohelpful.5.That’sverykindofyou.1.…yourkindwords2.…comingheretoday3.…joiningus.4.…visitingourhotel.5.…yourcooperation6.…raisingyourconcerns7.…yourfeedback8.…patience.1.You’rewelcome2.That’salright.3.Don’tmentionit4.MypleasureWritten/formal

1.Iwaspleasedto(hear/getsomething)fromyou.2.Igreatlyappreciateyourkindwords.3.Wewouldliketoexpressourgratitude.1.…spendingthetimeto…2.…takingthetroubletohelpme,Idoappreciateit3.…yourconsideration4.…yourkindwords.5.Manythanksforyour…(cooperation/assistance/kindwords/feedback/letter)1.Itwasmypleasure.2.You’remostwelcome.3.Itwasnothing.4.Itwasnotroubleatall.3.MypleasureMypleasureOppositefeelingoropinionBasicphrase1.It’smypleasureto…2.I’mhappyto…1.I’dfeelbetterif…2.I’dbehappierwith…Written/Formal1.I’dbehonoredto…2.I’dbedelightedto…3.Itwouldbemypleasureto…1.I’dwelcomethechanceto…2.I’dfeel/bemorecomfortableif…4.Isthereanythingelse?Isthereanythingelse?Basicphrase1.Isthereanythingelse?2.IsthereanythingelseIcandoforyou?3.Isthereanythingmore…Written/formal1.Wouldtherebeanythingelseyourequire(thismorning/afternoon/evening)?2.Mighttherebesomethingelsewecoulddoforyou?3.Doyourequirefurtherassistancewith…?5.LookforwardtoTolookforwardBasicphrase1.We’relookingforwardtoseeingyouagain./Welookforwardtohavingyouagain.2.Wehopeyou’lljoinusagainsoon.3.We’dlovetohaveyou