高中英语-Unit 3 Under the sea投诉信的优化写作教学课件设计

Book7Unit3Underthesea

投诉信的优化写作

Whenyouhaveproblemswithfaultygoodsorservices,whatwouldyoudo?100yuanforsuchpillowsthebrokenpackagecomplainAletterofcomplaintTowhomitmayconcern,

Iamoneofyourcustomers.IorderedasetofBookwormSeriesonyourwebsitetwoweeksago,butIdidn’treceivethemuntilyesterday.Andmuchtomydisappointment,thebooksweresopoorlypackedupthatthecoverandsomepagesofonebookweretorn,which

makesitimpossibletoread.Whatannoyedmemostisthatitisnotacompleteset,asIfoundonebookmissing.主语从句表语从句定语从句Step1Checkthepreviewingpaper.

Iamsorrytohavereceivedsuchpoorservice,andIbelieveIhaveeveryrighttoaskyoutodealwiththisproblem.

Ihopethatyoueitherreturnmymoneyordeliveranewsetofbookstome.Besides,I’dliketobeinformedoftheprocessofyourdealingwithmycomplaint.Lookingforwardtoyourreply.Sincerely,

WangLing宾语从句1.Whatannoyedmemostisthat…2.Ihopethat\Ibelievethat…3….,whichmakesitimpossibletoread.Summarizetheadvancedsentencepatterns名词性从句定语从句

thestructureofacomplaintletterDear

，

I’m

(自我介绍）.IfeelsorrytotroubleyoubutI’mafraidthatIhavetomakeacomplaintabout

(投诉的问题）.Thereasonformydissatisfactionisthat(总体介绍）.Inthefirstplace,

(抱怨的第一个方面）.Inaddition,

(抱怨的第二个方面）.Underthesecircumstance,Ifind(抱怨给你带来的后果）.I’dappreciateitverymuchifyoucould

(提出你的建议和请求）.AndI’dliketohavethismattersettledby

(限定解决问题的日期）.Yourearlyreplywillbehighlyappreciated.Yours,xxx

themainstructureofacomplaintletterbackgroundandpurposetheproblemandtheeffectsolutionorrequirementclosingSituation:

Youmissedyourflightbecauseyouthinkthatitwasnotannouncedovertheloudspeaker.Complaintoanairlineofficial.

Step2Completethecomposition.Dearairlineofficial,I’m(你们航空公司的一位顾客).IfeelsorrytotroubleyoubutI’mafraidthat.（我不得不就你们差劲的服务提起投诉）

Thereasonformydissatisfactionisthat.

(由于你们没有广播而导致我错过了航班).

（最令我恼怒的是）yourworkersrefusedtoadmititwastheirfault.Inaddition,Ihadintendedtoattendanimportantmeetingbythatflight,

(这也成为了不可能的事情).Aboveall,thisunpleasantexperiencemademedisappointedwithyourcompany.I’dappreciateitverymuchifyoucould

(认真考虑我的投诉并改善这种情况).Besides,I’dliketohaveafullrefund.Ihopethat

(你能够告知我处理投诉的过程）.Yourearlyreplywillbehighlyappreciated.Yours,xxxDearairlineofficial,I’m

.IfeelsorrytotroubleyoubutI’mafraidthat

.Thereasonformydissatisfactionisthat

.

.yourworkersrefusedtoadmititwastheirfault.Inaddition,Ihadintendedtoattendanimportantmeetingbythatflight,.Aboveall,thisunpleasantexperiencemademedisappointedwithyourcompany.acustomerofyourairlinecompanyIhavetomakeacomplaintaboutyourpoorserviceImissedmyflightbecauseitwasn’tannouncedovertheloudspeaker.Whatannoyedmemostisthat

whichwasimpossibleforme

I’dappreciateitverymuchifyoucould

.

Besides,I’dliketohaveafullrefund.Ihopethat.

.Yourearlyreplywillbehighlyappreciated.Yours,xxxconsider

mycomplaintsseriouslyand

improve

thesituation.youcaninformme

oftheprocessofyourdealingwithitSituation:

Thefishyouorderedtastesterribleinarestaurant.Complaintothemanageroftherestaurant.requirements：1.恰当使用名词性从句和定语从句。1）Whatannoyedmemostisthat…2）Ihopethat\Ibelievethat…3）….,whichmakesitimpossibletoread.2.行文流畅，书写规范，格式要正确。Step3Writeyourowncomposition.1.I’mwritingtocomplain\makeacomplaintabout…\I’mwritingtoexp