饭店情景英语(第二版)教学课件第4章PartIVLesson1

MajorContents第四章餐饮部I.Leading-inII.WorkingProcedureIII.DialoguesIV.TipsforServiceV.Words&ExpressionsVI.ExercisesLesson1AttheBar在酒吧???Whatisabarandwhatdoesitdo?I.Leading-inBACKNEXTWhatisabarandwhatdoesitdo?Abarisabusinessthatsellsalcoholicbeveragesforimmediateconsumption.Barsarenotjustplaceswhereonecanfinddrinks.Theyalsoservetobetheplacesforfriendsgatheringandtimekilling.It’salwaysadvisabletohaveagoodknowledgeofalldrinksonthedrinklist,theiringredientsandhoweachdrinkismadeandserved.I.Leading-inPREV.NEXTWhatisabarandwhatdoesitdo?Sellingskillsarealsoveryimportant.Whenofferingtheguestaseconddrinkbyusing“Howaboutanother...”,besuretorememberexactlywhattheguest’sfirstdrinkis.I.Leading-inPREV.BACKII.WorkingProcedure迎接客人拉椅示座递酒水牌特别声明整理台面介绍询问复述订单落单出酒水酒水上台续杯等等准备账单结账谢客BACKNEXT酒吧工作流程II.WorkingProcedure1．迎客。Goodmorning. Goodafternoon.Goodevening,Sir/Madam.早上好/下午好/晚上好,先生/女士。Howmanypeoplearethereinyourparty?请问几位?2．带位。(1)指示方向,在客人前侧引领入座。(2)对于团队客人,先问清楚人数,准备好台椅后再带位。PREV.NEXTII.WorkingProcedureThisway,please.请这边走。Followme,please.请随我来。3．拉椅,示座。Wouldyoulikethistable?您喜欢坐这里吗?Sitdown,please.请坐。PREV.NEXTII.WorkingProcedure4．递酒水牌。Here’sourdrink-list.请看酒水牌。5．整理台面。6．介绍饮品,询问客人需要何种饮品。(1)介绍特饮,描述鸡尾酒的配方。(2)对于烈酒类,如Gin,Rum,Vodka,Scotch等需要问明加冰还是净饮,还是加上其他饮料。对于Vermouth或Martini要问dry还是sweet。PREV.NEXTII.WorkingProcedure(3)推销特饮咖啡、蒸馏水、矿泉水,代替普通咖啡、冰水等。Whatwouldyouliketodrink?喜欢喝点什么呢?Howaboutacocktailwithcoconutflavor?来一杯椰子香味的鸡尾酒怎么样?MayIsuggestyoutotryaliqueurthatisdigestiveandwithcoffeeflavor,suchasTiaMaria?我介绍您喝点餐后甜酒,既能帮助消化,又有您喜欢的咖啡味,比如说“添万利咖啡酒”,好吗?PREV.NEXTII.WorkingProcedure7．复述酒水单。(1)把客人所点内容复述一遍,检查错漏。(2)对于西方旅行团,要问明分单还是合单。That’s...,right?您点的是……,对吗?Anythingelse?还需要点什么?Onebill,orseparatebills,please?是合单还是分单?PREV.NEXTII.WorkingProcedure8．落单。(1)按要求写上日期、工号、人数,需附上特殊注明的饮品,需要在酒水单上显示出。(2)属于鸡尾酒的要写鸡尾酒名,而不写配方。9．出酒水。(1)用托盘准备好纸巾、杯垫等。(2)饮品搭配Garnish,Chocolate等。PREV.NEXTII.WorkingProcedure10．酒水上台。(1)在客人右边送上饮品,并说明饮品名称。饮品放于客人面前,先女后男,要求不能一次在同一位置上齐。纸巾等放于易取之处。(2)巧克力、冰水、白兰地/甜酒呈品字形摆放。Here’syourCoke,Gin,Beer,OrangeJuice.这是你们的可乐、杜松子酒、啤酒、橙汁。Enjoyyourdrink,Sir/Madam.先生/女士,请慢用。PREV.NEXTII.WorkingProcedure11．添酒水,换烟灰缸。(1)巡台时为客人倒满啤酒、汽水、茶水,收掉空罐,离台前再询问是否需要另一杯饮品。WouldyoulikeanotherBeer/Whisky/Brandy,Sir?先生,再来一杯啤酒/威士忌/白兰地吗?(2)用正确的手法换烟灰缸。12．准备账单。13．结账,谢客。(1)用账单夹把账单夹好,递给客人,并多谢客人。(2)付现款的要在客人面前清点数目,签单的需要出示房卡。PREV.NEXTII.WorkingProcedure(3)持有酒店贵宾卡的应给予相应的折扣优惠。(4)零钱、底单要送还给客人。Here’syourbill,Sir.Thetotalis278yuan.先生,这是您的账单。总共是278元。Here’syourchange,Sir.Thankyouforcoming.先生,这是找您的零钱。感谢您的光临。Hopetoseeyouagain.Goodbye.希望您以后再来,再见。PREV.BACK(B:Barman

G:Guest)B:Goodevening,Sir.Welcometoourbar.G:Goodevening.B:Howmanypeoplearethereinyourparty?G:Justtwo.B:Doyouhavereservations?III.DialoguesBACKNEXTDialogue1ReceivingtheGuestsG:No,andwepreferaquietplace,betterbythewindow.B:Noproblem.Thisway,please.G:Thankyou.B:Whataboutthistable?G:That’sgood.B:Takeaseat,please.III.DialoguesPREV.NEXTB:Goodevening,Sir.Whatwouldyouliketohave?G:I’dliketotrysomebeertonight.B:That’sgood.Localbeerorimportedone?G:Whatlocalbeerisavailablehere?B:We’vegotBeijingbeer,Tsingtaobeerandsomeotherbrands.Whatwouldyouprefer?III.DialoguesDialogue2TakingOrdersPREV.NEXT(B:Barman

G:Guest)G:Actually,I’vegotnoideaaboutthat.Whatisyoursuggestion?B:Well,howaboutTsingtaobeer?Ittastesgoodandispopularamongourcustomers.G:OK,twobottlesofTsingtaobeer,please.B:Icedornot?G:Iced,please.B:OK.Anythingelse?G:Nothingatthemoment.B:OK,twoTsingtaobeers.Justamoment,please.

III.DialoguesPREV.NEXTB:Whatwouldyouprefer,Sir?G:Whisky,please.B:OK.Hereisourdrinklist.We’vegotScotch,PremiumScotch,IrishWhisky,CanadianWhiskyandJapaneseWhisky.Whichonewouldyouprefer?III.DialoguesDialogue3RecommendingWhiskyPREV.NEXT(B:Barman

G:Guest)G:Ipreferthisone,OldBushmills.B:Wouldyoulikeitstraightorontherocks?G:Ontherocks,please.B:Yes,oneOldBushmillsontherocks.G:Right.III.DialoguesPREV.BACK什么是鸡尾酒？鸡尾酒的英文名称是cocktail，是一种以蒸馏酒(distilledliquor)为酒基，再配以果汁(fruitjuice)、汽水(sodawater)、矿泉水(mineralwater)、利口酒(liqueur)等辅助酒水，以及水果、奶油、冰激凌、果冻(jelly)、布丁及其他装饰材料(garnish)调制而成的色、香、味、形俱佳的艺术酒品。具体地说,鸡尾酒是用基本成分(烈酒IV.TipsforServiceBACKNEXTalcohol)、添加成分(mixer和利口酒及其他饮料)、香料(flavoringingredient)、添色剂及特别调味用品，按一定分量配制而成的一种混合饮品。鸡尾酒既能刺激食欲，又能使人兴奋，创造热烈的气氛。巧妙调制的鸡尾酒是最美的饮料，但如果太甜、太苦、太香，就会掩盖品尝酒味的能力，降低酒的品质。鸡尾酒应用高脚酒杯盛装。鸡尾酒需要足够冷却，调制时需加冰，加冰量应严格按配方控制，冰块要融化到一定程度。IV.TipsforServiceBACKNEXTPREV.NEXTPREV.BACKV.Words&ExpressionsBACKNEXTalcoholicadj.酒精的；含酒精的consumptionn.消费drinklist酒水单；酒水牌 ingredientn.成分；配料Ginn.琴酒；金酒；杜松子酒 Rumn.朗姆酒Vodkan.伏特加 Scotchn.苏格兰威士忌V.Words&ExpressionsVermouthn.苦艾酒；法国威末酒 Martinin.马提尼酒dryadj.不加糖的 liqueurn.利口酒；餐后甜酒digestiveadj.消化的；助消化的 flavorn.味道；滋味Brandy白兰地 PremiumScotch高级苏格兰威士忌straightadj.直接饮用的

ontherocks加冰块importv.进口

icedadj.冰镇的PREV.NEXTV.Words&ExpressionsPREV.BACKVI.Exercises1.Completethefollowingsentenceswiththegivenwordsinproperforms.BACKNEXT(1)Thankyou.Wedon’taccept______.

(2)Wouldyouliketohavecocktailorwhisky__________?tipsontherockcharge

waitfor

ontherocks

takeyourtime

bar-maid

floorshowbartender

lobbylounge

carefor

tipsVI.Exercises(3)Wouldyou_______aglassofsherrywithyoursoup?

(4)Thereisa__________

inourlobbybar.Wouldyouliketoseeit?

(5)MissLiisregardedasoneofthebest_________

inthehotel.

(6)Hereisthedrinklist,Sir.Please_____________.

PREV.NEXTcharge

waitfor

ontherocks

takeyourtime

bar-maid

floorshowbartender

lobbylounge

carefor

tipscarefor