管理沟通的基本知识概述课件

ManagementCommunication精品资料ZhangLiDepartmentofBusinessAdministrationoIseaolsIntroductionCommunicationStrategyEffectiveListeningMakingPresentationsNegotiatingInterviewingRunningMeetingsritingReferencesMaryMunter,GuidetoManagerialCommunication,4thedition,PrenticeHall,TsingHuaUniversityPress,2019Michaele.Hattersley,LindaMcJannet,ManagementCommunicationPrinciplesandPractice,ChinaMachinePress.McGraw-Hill.2019aRonLudlow,FergusPanton,EffectiveCommunicationPrenticeHall.2019aKittyo.Locker,BusinessandadministrativCommunication,5thedition.ChinaMachinePressMcGraw-Hill.2000魏江,管理沟通一理念与技能,科学出版社2019苏勇,罗殿军,管理沟通,复旦大学出版社,2019■罗锐韧,曾繁正,管理沟通,红旗出版社,2019GradingClassParticipation20%OralPresentation10%Casesanalysisandpresentation30%Individualassignment40%Part1ntroduction☆第一节管理沟通的内涵和要素精品资料网☆第二节沟通的类型☆第三节管理模式与沟通Discussion(1):Background你是一位宇航员,与号外几位宇航员驾驶太空船飞向月球,原计划去与已经降落月球、作为基地的太空母船会合。然而因机械故障,你们的太空船只能迫降在距离太空母船200英里之外的月球表面。降落时许多设备受至珠,而为了生存你们必须充分利用未受损坏的装备自行到达太空母船。下面列出了15样未受损坏的物资和装备,请依据其重要性分别标出1-15以供你们出发时酌其重要性决定取舍(比如,你们的体力只能带13件,就只好放弃另外两件)。Discussion(1):Background序号物资和裴备序号物资不裝备1)一盒人柴(9)星际图(2)压宿食品0自行充气的生筏(3)50英尺尼龙绳D磁罗盘仪(4)丝质降落伞D5加仑水(5)太阳佾携隽带式加热器|(3)烟人信号枪(6)|2支045口径枪4含注器的急救箱(7)十1箱脱水奶5太前无划邮收发器(8)2瓶大气氧气Discussion(1):GroupCommunicationAfterfinishingself-judgement,yourgroupusesinformativeorpersuasivecommunicationsoastogetaccesstothecommondecision.Theturnof15thingsshouldtrytogeteveryone'sagreementAttentions-nomatterinformativeorpersuasivecommunicationlogicisthefundamentaDon'tchangeyourideaonlytoavoidtheconflictDontmakedecisiononlytoabidebytheminorityandthemajorityruleDiscussion(1)序号物资和装备一组二组序号物资科裝备一组二组(9)星际图(2)压缩食品自行充气的救生筏(3)50英尺尼龙绳D磁罗盘仪(4)丝质降落伞25加仑水(5)太阳能携带式加器3)烟火信号枪(6)/2支045口径手枪04含注射器的急救箱(7)1箱脱水牛奶5太阳能无线电收发器8)2瓶大气氧气Discussion(2):Self-assessmentWhatkeytechniques,youthink,decidethesuccessofyourcareer?Whatareyou奇料}municationbarriersinyourjob?toimproveyourco