Gartner-2023年领导力愿景-企业应用领导者

LeadershipVisionfor2023

Enterprise

ApplicationsLeaders

April2023

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66%

59%

ImprovingBusinessOutcomesIsParamount

TopThreeObjectivesforEnterpriseApplicationsLeaders

68%

ImproveBusiness

Outcomes

SupportingInternal

ProcessDesign

Reducing

Costs

n=302:AllApplicationPortfolioLeaders

C00.Whatareyourtopthreeprioritiesforthe'PORTFOLIO'atyourorganizationinthenexttwoyears?Allportfolios

Source:Gartner2022EnterpriseApplicationsGovernanceResources

Yourabilitytomeetyourorganization’sbusinessobjectiveswilldependuponthreeinterrelatedtrends:businesstechnologists,low-codeplatforms,andintelligentapplications.

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People

ITExperts

BusinessExperts

BusinessTechnologists

Technology

HowtheSolutionArchitectureChanges

ApplicationSuites

ComponentizedApplications

Process

BIPlatforms

AIPlatforms

HowInsights&ProcessesAreAutomated

DriveBusinessOutcomesbyEvolvingYourEnterpriseApplicationProgram

HowApplicationsAreDelivered&Managed

Low-CodeApplications

IntelligentApplications

Source:Gartner

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KeyIssues

1.WhatarethemajortrendsimpactingEnterpriseApplicationsLeaders?

2.WhatarethetopprioritiesimpactingEnterpriseApplicationsLeaders?

3.WhatactionsshouldEnterpriseApplicationsLeaderstake?

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Trend1:BusinessTechnologistsHaveaLargeRoleinTechnologyDelivery

DistributionofBusinessTechnologistsAcrosstheEnterprise

10%

Gartner’sDefinition

ofBusiness

Technologists:

EmployeeswhoreportoutsideofITdepartmentsandcreatetechnologyoranalyticscapabilitiesforwork.

Corporateand

BusinessUnitITStaff

41%

Business

Technologists

49%

TechnologyEnd

Users

n=14,097EmployeesAcrosstheEntireWorkforce

Source:2020GartnerDigitalFrictionSurvey;2021GartnerReimaginingTechnologyWorkSurvey;2021GartnerTechnologySkillsOutsideofITSurvey

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Trend2:Low-CodeApplicationDevelopmentIsAlsoMainstream

Q:WhatProportionofYourOrganization’sCurrentApplicationDevelopmentNeedsDoYouExpectWouldBeSatisfiedbyLowCodeDevelopmentTools?

5%

18%

None,wedon’tplantodoso

75%or

12%

50%toless75%

more

14%

25%toless

than50%

51%

1%toless

than25%

n=94AllRespondents;Excluding‘Notsure’

Q05.Whatproportionofyourorganization’scurrentapplicationdevelopmentneedsdoyouexpectwouldbesatisfiedbylow-codedevelopmenttools?Source:Gartner2020FutureofApplications;GartnerResearchCirclemembers(OneCircle)

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Trend3:IntelligentApplicationsAreMainstream

Q:IsAIAlreadyEmbeddedinExistingEnterpriseApplicationsorIsYourOrganizationUsingaSeparateAIPlatformtoAugmentThem?

54%haveaformofintelligentapplicationsintheirenterpriseapplicationportfolios.

n=620;LeadersinvolvedinAI,excluding‘NotSure’

Q12.IsAIalreadyembeddedinexistingenterpriseapplications(e.g.,CRM,ERP)orisyourorganizationusingaseparateAIplatformtoaugmentthem?Source:2022GartnerAIUse-CaseROISurvey

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KeyIssues

1.WhatarethemajortrendsimpactingEnterpriseApplicationsLeaders?

2.WhatarethetopprioritiesimpactingEnterpriseApplicationsLeaders?

3.WhatactionsshouldEnterpriseApplicationsLeadertake?

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BusinessInnovation

BusinessProfessional

BusinessTechnologist

Fusion

Teams

FusionTeams

TechnicalProfessional

Priority1:BusinessTechnologistsWorkWithinEnterpriseApplicationFusionTeams

BusinessInnovation

TechnologyInnovation

Source:Gartner

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Wearables

NativeMobile

Email/SMS

Web

Forms

Chat

UX

Process&

BusinessLogic

Back-endIntegration&Data

Priority2:Low-CodeApplicationsAutomateBusinessProcesses

Front-End

User

Experience

BusinessLogic

RulesDecisionServices

Integration

MasterData

Management

Unstructured

Data

Documents/Content

HumanWorkflow

RelationalData

CaseHandling

CustomIn-House

Market/Store

API/REST

Process

Events

AI/ML

SaaS

Data

RPA

BPA

Source:Gartner

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OperationalizedAIandMultimodal

FoundationModels

Automated

Execution

TargetedBusinessValue

Probabilistic

Inputs

Priority3:IntelligentApplicationsOptimizeProcessExecution

Generative

Engagement

Process-Centric

Industry-Centric

Gartner

Source:

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KeyIssues

1.WhatarethemajortrendsimpactingEnterpriseApplicationsLeaders?

2.WhatarethetopprioritiesimpactingEnterpriseApplicationsLeaders?

3.WhatactionsshouldtheEnterpriseApplicationsLeadertake?

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Application

Extensions

CustomApps

TaskOptimization

InsightGeneration

Configuration

ConfigurationandLow-Code

Low-Code

AIandIntelligentApplications

Action1:AlignBusinessTechnologists’WorktotheTypeofBusinessOutcome

Business

Technologist

Type

AutomationType

AutomationMethod

Outcome

Source:Gartner

System

Configurator

Configurator

Low-Code

CitizenData

Administrator

Specialist

Scientist

ProcessAcceleration

RPA

OperationalScale

ProcessAutomation

Automated

Insights

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Action2:WidentheDomainofLow-CodeApplicationsBuiltbyYourBusinessTechnologists

Gartner’sTop5UseCasesforLow-CodeApplicationPlatforms

1Simpledepartment-levelappsbuiltbybusinesstechnologists 2Personalappsbuiltbybusinesstechnologists

3Complexappsbuiltbyprodevelopers

4Complexworkgrouporteamappsbuiltbyprodevelopers

5Simpleappsforcustomersbybusinesstechnologists

Source:Gartner

arebestplacedtoscope, design,testanddeliver

limited-scopeto

moderately-complexcustom applications.

Businesstechnologists

Source:Gartner

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Action3:BusinessTechnologistsDeliverIntelligentApplications

TraditionalAnalyticsDelivery

DataScientistReportingSpecialists

PredictiveModels

Reporting

Dashboards

OLAP

IntelligentApplications

BusinessTechnologist

PredictiveApplication

ForecastingCapability

Analytics

Capability

Predictive

Application

Capability

Intelligent

Document

Processing

Conver-sationalAI

NextBest

Action

BusinessOutcomes:Cheaper,Faster,Better

BusinessTechnologistsObjectives

Q:Whatwerethemainobjectivesforyourtechnologyoranalyticswork?

68%

HadanEfficiency-RelatedObjective

63%

HadaBusinessAgility-RelatedObjective

82%

HadanEfficacy-

RelatedObjective

n=558respondents,excludingDon’tKnow;multipleresponses(upto3)

Q.Foryourinvolvementinproducinganalyticsortechnologycapabilitiesinthepast12months,whatarethemainobjectivesforwhyyouperformedthiswork?

Source:Gartner2021HyperautomationSurveyP-21006

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•QuickAnswer:WhoAreBusinessTechnologists?

(G00775517)

RecommendedGartnerResearch

•Business-LedCloudEnterpriseApplicationPortfoliosProduceHigher

BusinessValue(G00779831)

•WhatshouldIknowaboutEnterpriseLow-CodeApplicationPlatforms?

•ArtificialIntelligencePrimerfor2023(G00779177)

•HarnesstheDisruptivePowersofLowCode:AGartnerTrendInsightReport(G00762640)

Forinformation,pleasecontactyourGartnerrepresentative.

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