国际酒店餐厅经理岗位职责中英文详尽版

..JobSummary:Toensuresmoothandefficientoperationoftheassignedoutlets.Operatetheoutletsasabusinessunitasperthestandardsandproceduresandpracticemanagerialprinciples,inordertoachievedepartmentalgoals,intermsofguestsatisfaction,financialtargets,andtrainingandhighemployeemorale岗位概述：确保餐厅、酒吧及宴会的顺利运作，并超越客人的期望。根据标准与程序将餐厅作为生意单位来经营。作为餐厅经理应不断提高、完善管理技能，以实现本部门在客人满意率、利润收入指标、提高员工士气等方面目标。Duties&Responsibilities:Toachievedepartmentalgoals,intermsofguestsatisfaction,financialtargets,trainingandhighemployeemoraleFood&BeverageDepartmentOutletoperationDevelopstandards&procedures,inkeepingwiththehotelpoliciesandproceduresEnsureallthestaffcarryoutthetasksaccordingtotheS&PplieswiththehotelspecificguidelinesofHotelGuestsSatisfactionIndex.Theincumbentwillinitiatesystemsandprocedurestomeetandifpossibleexceedguest’sexpectationsManageoutletserviceManagecashhandlingproceduresOverseethepreparationofdailybankingandcashflowreportsInstructstaffincreditpoliciesandfacilitiesEstablishcashsecurityproceduresManagethemaintenanceofequipmentMonitorstandardsofguestfacilitiesandservicesControlstockandmonitorstocksecurityproceduresTakepartinmenuandwinelistcreationManagement/StrategicPlanningTakepartinstrategicplanninganddevelopmentTakepartinthepreparationandplanninganddepartment/unit/outletgoalsandobjectivesAccesssalesandmarketingdataParticipateinthepreparationofstrategicplansandoperationplansDeterminingapurchasingplan,accordingtothefinancialbudgetoftheoutletDeterminingoptimumstaffing,product,stockandequipmentlevels,inrelationtobusinessneeds,keepinginmindthevariousseasonalperiodsofbusinessAssistwiththeplanningandimplementationofsales&marketingstrategiesAssistwiththepreparationofsalesandmarketingplansAssistwiththedevelopmentofnewproductsandservicesAssistwiththedevelopmentofmarketingstrategiesAssistwiththeevaluationofsalesandmarketingactivities2.3.Considereconomic/politicalsocialissuesrelevanttothedepartmentTakeintoaccountexternaleconomicissueswhenplanningandmakingdecisionsAnticipateeconomicbusinesslevelfluctuationsMonitorinformationandtrendsintheindustryInterpreteconomicdataConsidertourismissuesrelevanttothedepartmentConsiderpoliticalandsocialinfluencesonbusinessAnalyzetourismdataLiaisewithrelevantpartiesIdentifymajorenvironmentalqualitymanagementsystems3.FinanceManagementPOSsystems(captainorders,shiftchangecontrolofcash)ControlandcheckdailyoperationofallPOSsystemsEnsurethatallcashfloatsandallsystemsareaspertheP&PoftheaccountingdepartmentEnsurethatallchecksarepostedaccuratelytotheappropriatecodesanddepartmentsAllcanceleddocketsaretobesummarizedonthevoidandcanceledsummaryandsignedManagefinancialmattersAssistwiththemanagementofdepartmentfinancesPrepareandmonitoraccountsoftheunit/outletPrepareandmanageunit/outletbudgetsMonitor,analyzeandreportvariationsfromthebudgetPrepareunit/outletperformancereportsPerformandinterpretratioanalysisAnalyzetrenddataMakepricingdecisionsincooperationwithDirectorofF&BAnalyzesalesmixPurchasing/StockManagepurchasing&stockcontrolInconjunctionwiththePurchasingManagertodevelopandmonitortheimplementationofpurchasingproceduresDeveloppurchasingspecificationsAssesstendersforgoodsandservicesNegotiatepricesandtermsofpurchasePreparebudgetsforpurchasesEstablisheconomicalorderquantitiesDevelopstockcontrolproceduresSupervisepurchasing&stockcontrolMonitortheimplementationofpurchasingproceduresMonitortheimplementationofstockcontrolproceduresPrepareandinterpretstockreportsPurchasestock/inventoryaccordingtopurchasingproceduresandspecificationsHandleandstorestockaccordingtostockcontrolproceduresHumanResourcesCertificatesBecertifiedinTSW,MFT,SOFTSKILLSandothermanagementskillsTraining:Training,developmentandrosteringofstaffDeterminingandimplementingongoingtrainingneedsforassociatesatdifferentlevelsManageworkoperationsCoordinateworkoperationswithinthedepartment/unit/outletDevelopperformancestandardsforoperationsinthedepartment/unit/outletAssessworkoperationsandprepareplanstoimplementchangewhenrequiredCoordinatebetweenotherdepartments/unitsMonitorproductivityoftheunitManageindustrialrelationsPreventandresolvegrievancesCounselstaffandpreventworkrelatedproblemsResolvedisputesDisciplinestaffStaffmanagementDetermineandplanforfuturestaffingneedsRecruitstaffandcarryoutinterviewsPreparestaffrostersFacilitatemulti-skillensuringmaximumflexibilityofstaffrotationtobusyareasallexercisedMaintainup-to-datestaffrecordsCustomizepositionprofilesforyourareaofresponsibilityusingtheHotelHumanResourcesManagementSystemManagestafftraininganddevelopmentusingHotelHumanResourcesManagementSystemAssistwiththeplanninganddeliveryoforientationprogramsImplementstaffperformanceappraisalsCarryoutexitinterviewsSuperviseStaffProvideongoingadviceandsupporttostaffunderyoursupervisionSupervisestaffperformanceImplementappropriatemanagementpracticesthatprovidestaffmotivationandmunicationInstructstaff(onetoone)ProvideonetooneinstructiontostaffmemberswhenrequiredMenuKnowledgeMenuGoodmandoffoodproductandmenuknowledgeConsultwithExecutiveChef,regardingmenuplanninganddeliveryofserviceTotalknowledge&understandingoffoodpreparationstandard&procedureContinuallyexaminegoodsforqualityandquantityDrinklistGoodmandofbeverageknowledgeGoodknowledgeofwines,spiritsandcocktailrecipesImplementbeverageserviceskillGuestService/SalesManageguestserviceEnsurethatserviceiscarriedoutinaccordancewithS&P’sandSTARstandardsResponsibleforguestandstaffsatisfactionintheoutletContinuallyimprovingandenhancingservicestandards,andupdatingthestandardsandproceduresasandwhenrequiredManagethedeliveryofhighqualityservicetoguestsManagethedevelopmentandimplementationofguestservicestrategiesManagethesalesandpromotionofproductsandservicesUnderstandStarwoodSPGplansContinuallydevelopsalesandpromotionalstrategiesfortheHotel’sproductsandservicesGuestservice/relationsMakeappropriateremendationstoguestsDeliverhighqualityservicetoguestsEnsureguestneedsandreasonablerequestsaremetSeekopportunitiestocontinuallyimproveguestserviceAbidebytheHotelGuestSatisfactionSystemEstablishandmaintaineffectiveguestrelationsDemonstrateeffectiveandappropriateinteractionwithguestswhilstmaintainingaprofessionalapproachandimagemunicatewithguestsinamannerwhichpromotesgoodwill,trustandsatisfactionTakeappropriateactiontoresolveguestplaintsMakesureallquestionsarewelltakencareofandpersonallycheckguestsatisfactionofallquestionsSellandpromoteproductsandservicesSellthehotelandHotel’sproductsandservicesusingup-sellingandsuggestivesellingtechniquesPromotethehotelandHotel’sproductsMaintainahighlevelofproductandserviceknowledgeinordertoexplainandsellservicesandfacilitiestoguestsputerMaintainputersystemsInconjunctionwithInformationSystemsManagerandDirectorofF&B:MaintainsecurityofdataResolvesystemsandequipmentproblemsHumanresourcesputerprogramsAccessandusetheHotelHumanResourcesManagementSystemsFood&beverageputerAccessanduseMICROScashiersystemAccessandusefood&beverageputerprogramsWordprocessingAccessandusewordprocessingputerpackagesSafety/Cleaning/MaintenanceManagesafety/cleaning/maintenanceInconjunctionwiththeSecurityManagertomanagethedevelopmentandimplementationofsafety/securitypoliciesandproceduresforthedepartment/unit/outletInconjunctionwithappropriatepersonneltomanagethedevelopmentandimplementationofcleaning/maintenanceprogramsforthedepartment/unit/outletMaintainasafeandsecureworkingenvironmentBeawareofdutyofcare,andadheretooccupationalhealthandsafetylegislation,policiesandproceduresInitiateactiontocorrectahazardoussituationandnotifysupervisors/managersofpotentialdangerAdheretothehotel’ssecurityandemergencypoliciesandproceduresBefamiliarwithpropertysafety,currentfirstaidfireemergencyproceduresLogsecurityincidentsandaccidentsinaccordancewithhotelrequirementsCleaning/maintenanceprogramsAdheretohotelcleaningandmaintenanceprogramsEnsureahighlevelofcleaningismaintainedinyourworkareamunication/GeneralMeetingAttendandconductdepartmental,andinterdepartmentalmeetingsConductdailypremealmeetingwithassociatestokeeptheminformedofupdates,newdirections,policiesandproceduresanddailymenuitemsDevelopmunication/administrationsystemsandprocedureDevelop,implementandmonitorhotelmunicationsystemsandproceduresDevelopappropriateadministrativepoliciesandproceduresinaccordancewithhotelgoalsandguidelinesManageworkingrelationshipsPrepareandconductmeetingandgrouppresentationstokeepstaff/management/otherpartiesinformedofhoteloperationsandotherrelevantissuesPlanteamsystemsandstructuresSetteamgoalsinconsultationwithteammembersaccordingtohotel/departmentgoals,policiesandpracticesManagecrossculturalmunicationMaintainandimplementEffectiveinterpersonalskillsMaintainpersonalpresentationtohotelandHotelstandardsDemonstrateprofessionalattitudeandbehavioratalltimesAnalyze,evaluateandimproveyourpersonalperformanceonacontinualbasisQualitySystemsApplyhotelqualityassuranceprinciplesplywithallhotelandcorporateguidelinesAbidebytheHotelCodeofConductAbidebytheHotelEmployeeHandbookAbidebyboththehotelandHotelpoliciesandproceduresmunicationInteractwithdepartmentandhotelstaffinaprofessionalandpositivemannertofostergoodrapport,promoteteamspiritandensureeffectivetwo-waymunicationDealeffectivelywithguestsandworkplacecolleaguesfromavarietyofculturesWorkeffectivelyinateamAdministrationProceduresPrepareandmaintainfiles,reports,letters,memorandumsandotherrelevantbusinessdocumentationEnsureadailylogbookfortheoutletismaintainedwithinformationastocovers,revenues,specialevents,questpraiseandplaintsandothernoteshappenings.ThelogbookislefteverynightforDirectorF&B’sinformation&signatureEnsureallreportingandservicingdeadlinesaremetonatimelybasisOthertasksCarryoutothertasksasdirectedbyyoursupervisorsItisnottheintentionofthisJobDescriptiontoprovideanexhaustivelistofjobduties.Itprovidesafocalpointtotheincumbentinthehopethattheywilldevelopthejobfurther.Fromtimetotimeandinlinewithmanagerialpriorities,itisexpectedthattheincumbentwillworkasandwheredirectedbymanagementandinlinewithimprovingcustomerservice-END-职责义务：实现本部门在客人满意率、利润收入指标、提高员工士气等方面为到达目标。餐饮部管理餐厅运行按照饭店的标准程序制定效劳标准及规那么确保员工按照标准与程序完成任务遵守饭店的规章制度及酒店令客人满意方案，推广相关系统的程序知识，尽可能的超越客人期望管理餐厅效劳管理现金的兑付和每日的结帐工作监视每日财务报告指导员工了解信用政策和设备建立现金平安兑换程序负责设备的维护监视客用设施和对客效劳的标准控制存货并监视存货平安程序参与菜单和酒单的编写管理/战备方案参与战略方案的制定和开发参与准备和制定部门/单元/效劳点的目标参与准备战略方案和经营方案掌握市场营销数据根据经营情况，制定每年和每月预算根据生意需求及淡、旺季情况决定运作设备协助市场营销战略的方案和实施协助准备市场营销方案协助开展新产品和效劳协助开展营销战略协助评价市场营销活动考虑与部门相关的经济/政治/社会因素的资料在制定方案和决策时考虑外部经济因素预测经济波动水平解释经济数据在经营中考虑政治和社会影响考虑与部门相关的旅游事件在做方案和决策时考虑旅游事件分析旅游数据与相关团体保持联系确认质量管理系统的大环境财务管理收银系统、现金、点菜单的管理每天检查收银机工作系统保证所有现金收入和收银系统按照标准和程序操作确保所有帐单输入、打印正确所有取消帐单、点菜单必须由餐厅经理签字和注明原因日常财务管理协助管理部门财务准备和监视单元/小组的账务准备和管理单元/小组的预算控制、分析和报告预算的变动准备单元/小组表现报告进展和解释比率分析分析趋势性数据与餐饮总监配合制定价格决策分析销售构造采购/存货管理采购/存货控制与采购经理/餐饮总监配合开展和监视采购程序的完成建立采购明细单评估货物和效劳的标价商议价格和采购条款准备采购预算建立经济的订购数量建立存货控制程序监视采购及存货控制建立存货控制程序监视存货控制程序的完成准备和解释存货报告按照采购程序和明细单进展采购和库存按照存货控制程序处理和储存存货人力资源管理证书获得TSW培训技巧、MFT、SOFTSKILL培训技巧及管理技巧证书培训培训、开展和管理员工根据员工实际情况实行因材施教的培训操作管理在部门/单元/效劳点进展协调建立部门/单元/效劳点的实际工作水平评估工作表现，并在必要时制定调整方案与其它部门/单元间运转协调监视单元工作效率管理职业关系防止和调解报怨与员工沟通防止与工作相关的矛盾解决争端约束员工遵守纪律员工管理明确和制定本部门各岗位所需人员的编制方案招聘员工准备员工花名册鼓励员工掌握多技能以保证员工在工作繁忙时最大的工作适应性维护现有员工记录使用"酒店人力资源管理系统〞制定所在责任区的各岗位描述使用"酒店人力资源管理系统〞来管理员工培训和开展协助方案和实施入店教育进展员工表现评估实施员工离职面谈指导员工给予所管辖的员工以不断的建议和支持指导员工表现实施适宜的管理方式给予员工动力和沟通〔一对一〕指导员工必要时对员工进展个别面对面指导菜单、酒水知识菜单熟悉餐饮知识和餐厅菜单与行政总厨共同磋商制定菜单了解并熟知所有食品准备的标准和程序控制食品出产的标准酒水熟悉酒水知识熟悉葡萄酒、烈酒知识和鸡尾酒的配制酒水效劳知识对客效劳/销售管理对客效劳确保员工根据SGSS标准给客人提供效劳加强、提高效劳水准以超出规定的效劳要求承当起客人满意的责任负责向客人传送高水平效劳负责对客效劳战略的开展和实施负责销售和促销产品与效劳掌握仕达屋SPG推广方案不断为酒店产品与效劳开展销售和促销战略对客效劳/关系为客人提出有创造性的建议传送高水平对客效劳确保客人的需求和合理的要求被满足不断寻找时机改良对客效劳遵守酒店顾客满意标准建立和维持有效的对客关系以职业化的态度和形象展示有效的和适宜的对客效劳技巧用可以增进友好、信任和满意的态度与客人交流采取适宜的行动解决客人抱怨确保所有的问题被依次解决并亲自确认客人对所有问题都满意销售和促销产品与效劳使用鼎力销售的方法和建议性销售的技巧销售酒店的产品与效劳促销酒店和酒店的产品与效劳维持对产品和效劳的高度了解以便于向客人解释和销售效劳和设施电脑维护电脑系统与信息经理和餐饮总监配合维护平安数据解决系统和设备问题人力资源电脑系统掌握和使用酒店人力资源管理系统餐饮电脑系统掌握DELPHI电脑宴会销售系统掌握MICROS电脑收银系统掌握和使用餐饮电脑软件文字工作掌握和使用文字处理软件包平安/清洁/养护管理平安/清洁/养护与平安保卫经理配合为部门/单元/效劳点建立并实施平安保卫政策和程序与适宜的人员一起为部门/单元/效劳点建立和实施清洁/养护程序维持一个平安可靠的工作环境强调保养职责，遵守工作区安康和平安法规、政策和程序采取行动排除危险，向上级或经理报告危险隐患坚持酒店平安制度、紧急情况处理规定和程序熟悉对财产平安、紧急救护和火警等处理程序依照酒店要求记录平