民航服务英语 教案 电子 7 Transport and Information service

项目（任务）TransportandInformationservice授课班级授课教师地点课时/累计审批/日期授课周次8课程类型 考查 教学方法 1教学目标知识目标能力（技能）目标ThemainwaystoandfromtheairportPublicinformationservice:flightschedule,statusandrelativeinquiryGettoknowhowtodirectthewaytoandfromtheairport?Gettoknowhowtoprovideinformationforthepassenger'senquiry?重难点及解决方法重点：ThemainwaystoandfromtheairportPublicinformationservice:flightschedule,statusandrelativeinquiry难点：Howtoprovideinformationforthepassenger"senquiry?解决方法:学生练习以及教师讲解能力训练任务及案例Dialoguemaking:Publicinformationservic教学过程设计：Contents1护照2签证3单程票4返程票5旺季6经济舱'7航班号8商务舱9退票10直达航班TranslatethefollowingsintoEnglishorChinese.ReviewrvebookedtheCA421FirstclassonnextMonday,Sep.27th.Wouldyouliketobookanotherflight?rmsorrytotellyouthatwecantchangeanywordswrittenontheticket.AccordingtoCAAC'sregulations,whenapassengerwantstochangehisflight,date,routeorhisnametoanother's,histicketwillbehandledasarefundticket.Thatistosay,youhavetobuyanotherticket.Ifthepassengerasksforarefundofhisticketwithin24hoursand2hoursbeforethedeparturetime,hehastopay20%oftheoriginalfare.WARM-UPIfyouareinahurrytogototheairport,whichmeansoftransportationwouldyouchoose?Inwhichwayscanpassengersgettheairportbus/coachserviceinformation?Howdoyouknowaboutpublicinformationserviceattheairport?Whataretheabilityrequirementsofairportinformationdeskstaff?Whatdoes“FirstContactResolutionvmean?ThisisthetimeIcometoChina.Howmuchdoesit?Airportcoachisveryandfast.ArrivingpassengerscanataxiattheTaxiStation.Subwayisarapidlinethatconnectsthecommercialairportwithurbancenter.ListeningTheflighthasbeenduetothepoorweather.Excuseme,whereisthecheck-infortheflighttoBeijing?Iwillcheckthescheduleforyou.Thegroundcrewwilltrytheirbesttothepassengersproblems.Vmafraidwedon'tknowtheextentofthedelay.WordsandExpressionsOurtripplansarequite.TherearemanydifferentwaystogototheairportbypublicTheGreatWallhasbecomeoneofChina'smostpopulartouristYoucangetthedetailedinformationoftheairportcoachfromtheairportcoachservice,Thekindofwillusuallybeequippedwithlargerluggagespace.WordsandExpressionsIrecentlye-mailedawebsitetowhymygoodshadnotyetarrived.Thedeskislocatedinthepublicareaofthedeparturehall.Heisveryfamiliarwiththeboarding.Youcanalsoknowledgethroughpractice.I'msorrytotellyouithastookoffabout10minutesago.Youtheflight.SituationalDialoguesCommunicationActivityTranslatethefollowingsentencesintoChinese.我在酒店预订了接机服务。在交通高峰期您最好搭乘地铁去机场。我将为您查询准确的时间表。Nowpleasegototheticketdeskandpurchaseanotherticketforthenextflight.Theinternationalarrivalgateisoverthere,furtheralongtheconcourseonyourright.Role-playYouaregoingtopickupyourfriendsfromTaipeiattheairport.ButyounoticeonthearrivalscreenthattheFlightCZ7410fromTaipeihasbeendelayed.Thedelaywilllastalmostonehour.Youareworriedaboutyourfriends'safetyandaskyouragentifyourfriendsareontheflightandthereasonofthedelay.Hints：1)Theflightnumberis…；2)Yourfriends'name;3)