《饭店服务英语(第二版)》 课件 Unit 4 The Food and Beverage Department、Unit 5 The Business Center、Unit 6 The Fitness and Recreation Center

Unit4TheFoodandBeverageDepartmentLesson2ChineseDishServiceLesson1TableReservationLesson4BarServiceLesson3WesternDishServiceLesson1TableReservationGoalLearnhowtoacceptbookinginarestaurant.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore1NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.

menu

mealvoucher

privateroom

non-smokingsectionprivateroomnon-smokingsectionmealvouchermenu1Mr.Black（B）打电话到餐厅订位，Wendy（W）接听了电话。W:Goodafternoon,ABCRestaurant.MayIhelpyou?B:Yes,couldyoupleasetellmewhentherestaurantopens?W:It'sopenfrom9a.m.to11p.m.everyday.Doyouneedareservation,sir?B:Yeah,I'dliketobookatablefortwoat6o'clocktomorrowevening.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Mr.Black（B）打电话到餐厅订位，Wendy（W）接听了电话。W:Iamsorry.Therearenotablesavailableat6o'clock,butifyoulike,Icanarrangeatableforyouat7o'clock.B:ItsoundsOK.W:Whencanweexpectyou?B:We'llarriveatabout6:45.W:Wouldyouprefersittinginthesmokingornon-smokingsection?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Mr.Black（B）打电话到餐厅订位，Wendy（W）接听了电话。B:Non-smokingsection.Mywifewouldlikeatablewithaviewofthegarden.W:MayIknowyournameandtelephonenumber?B:It'sBerryBlackandthenumberis1383986××××.W:Lovely.Yourreservationfortomorrowhasbeenconfirmed.Pleasedocomebefore7,otherwisewecan'tguaranteeyourreservation.Youknowitisthepeaktime.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Mr.Black（B）打电话到餐厅订位，Wendy（W）接听了电话。B:Isee.Doyouhaveminimumcharge?W:Notatall.Lookforwardtoyourcoming.B:Thankyou.W:Mypleasure.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1A.Fillintheblanksandchangetheformsifnecessary.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesbookatable

withaviewof

non-smokingsectionlookforwardto

minimum

available31.Wouldyoulikearoom________________garden?2.We________________seeingyouagain.3.Iwouldliketo________________forfourat7:30.4.Wouldyoulikeatableinthesmokingor____________________?5.Istherea________________charge?6.Istherearoom________________onJuly,3rd?withaviewofbookaseatlookforwardtonon-smokingsectionminimumavailable1.Therestaurant'sbusinesshoursare____________________.2.Mr.Blackbooksatableina_______________sectionwithaviewof______________.3.Thewaitersaysthattheycan'tguaranteethereservationafter7:00because____________________.1B.Practicethedialogueinpairsandfillintheblanks.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesfrom9amto11pm.non-smokinggardenit’sthepeaktimeLookandLearnDialogueReadingLearnMore1NewWordsandPhrases餐厅服务人员Thejobofthehostessistoarrangereservationsinrestaurantsandwelcomeguests,andtoseattheguestswhentheyarrive.Inmanycasesthehostessalsotakesdrinkordersfromtheguestsaftertheyhavebeenseated.Shealsothankstheguestswhentheyleave.Waitersandwaitressesalsoplayanimportantroleintheoperation,becausetheyhavemorecontactwiththegueststhananyotherrestaurantstaff.迎宾员的工作是安排餐厅的预订，当客人到达时进行迎接，引客入座。很多时候，客人就坐后迎宾员也为客人提供酒水单，当客人离开时也要欢送客人。服务员在餐厅运营中也扮演着重要的角色，因为和餐厅其他员工比起来，他们与客人有更多的接触。LookandLearnDialogueReadingLearnMore1NewWordsandPhrasesReadthetextagainandcircleYesorNo.1.Thehostessarrangesreservationsinrestaurants.2.Thehostesscontactwithguestsmoreoftenthananyotherrestaurantstaff.3.Thehostessneedn'ttakedrinksordersfromtheguests.4.Waitersandwaitressesthankstheguestswhentheyleave.YesNoNoNoLookandLearnDialogueReadingLearnMore1NewWordsandPhrasesLearnMore1.Goodmorning.ThisisaChineseRestaurant.MayIhelpyou?2.Pleasewaitamoment,sir/madam.Iwillcheckitforyou.3.Whattimewouldyoulikeyourtable?4.Forhowmanypeople?早上好！中餐厅，请问有什么可以为您效劳？请您稍等一下，先生/女士。我为您查一下。请问您要预订几点的？请问多少人？LookandLearnDialogueReadingLearnMore1NewWordsandPhrasesLearnMore5.MayIhaveyournameandphonenumber?6.Wouldyouprefersittinginthesmokingornon-smokingsection?7.Welookforwardtoserving/seeingyou,Mr.Ma.Thanksforyourcalling.请问您的姓名和电话号码？请问您要坐在吸烟区还是无烟区呢？我们期待您的光临，马先生。谢谢您的来电。LookandLearnDialogueReadingLearnMore1NewWordsandPhrasesprivate['praivit]adj.私人的section['sekʃən]n.区minimum['miniməm]n.最小量hostess['həʊstis]n.迎宾员waitress['weitris]n.（女）服务员role[rəul]n.作用，角色operation[,ɔpə'reiʃən]n.运转，经营privateroom包间bookatable订位non-smokingsection无烟区withaviewof有……的景色peaktime高峰期minimumcharge最低消费havecontactwith和……有接触Lesson2ChineseDishServiceGoalRecommendChinesedishesandtakeorders.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore2NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.

noodles

soybeanmilk

porridgedumplings

steamedbuns

chopstickschopsticksporridgesteamedbunsdumplingsoybeanmilknoodles2Mr.Cooper（C）请他的朋友Joe（J）到锦江饭店就餐，因为他们不了解中国菜，所以服务员Wendy（W）向他们推荐食物和饮料。W:WelcometoJinjiangHotel!Haveyoumadeareservation?C:Yes,inthenameofMr.Cooper.W:Justaminute.I'llcheckourreservationbook.Ah,yes,atablefortwoat6p.m.Pleasecomethisway.(Seated)C:DoyouhaveamenuinEnglish?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2Mr.Cooper（C）请他的朋友Joe（J）到锦江饭店就餐，因为他们不了解中国菜，所以服务员Wendy（W）向他们推荐食物和饮料。W:Yes,hereyouare.(Afewminuteslater)W:Excuseme!Areyoureadytoorder?J:Yeah,butwehavelittleknowledgeaboutChinesefood.Canyoumakeafewsuggestions?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2Mr.Cooper（C）请他的朋友Joe（J）到锦江饭店就餐，因为他们不了解中国菜，所以服务员Wendy（W）向他们推荐食物和饮料。W:Mypleasure.WehaveavarietyofChinesefoodandwineatyourchoice.Ifyoulike,Icanrecommendourspecialdishes,suchaspoachedchickenwithvegetablesandsteamedperch,bothofwhicharepopularamongguests.C:Soundsgreat!I'lltakethem.Howaboutyou,Joe?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2Mr.Cooper（C）请他的朋友Joe（J）到锦江饭店就餐，因为他们不了解中国菜，所以服务员Wendy（W）向他们推荐食物和饮料。J:Oh,I'monadietrecently.Couldyoupleaserecommendsomelightlyseasonedfood?W:Howaboutfruitsalad?Manyguestshavegivenhighcommentsonit.J:Allright.I'dliketotrysome.W:Madam,yourdishwilltake15-20minutestoprepare.Whilewaiting,whatwouldyouliketodrink?TSINGTAObeer,MaotaiandGreatWalldrywinearefamousinChina.Whichbranddoyouprefer?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2Mr.Cooper（C）请他的朋友Joe（J）到锦江饭店就餐，因为他们不了解中国菜，所以服务员Wendy（W）向他们推荐食物和饮料。C:TSINGTAObeerisbetter.Twobottlesplease.W:Isee.NowI'llconfirmyourorder.Theyarepoachedchickenwithvegetables,steamedperch,salad,andtwobottlesofTSINGTAObeer,right?C:Exactly,thankyou.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesPracticethedialogueinpairsandcircleYesorNo.avarietyof

inthenameof

atone'schoiceonadiet

lightlyseasoned

givehighcommentson1.Manyguests____________________________ourroastduck.2.Iam_______________recently.3.Thereservationis______________________Mr.Brown.4.Hehas_________________toys.5.Hehasnothing_____________________.6.Ipreferto______________________food.havegivenhighcommentsonunderthenameofonadietavarietyofathischoicelightlyseasoned2LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesB.Practicethedialogueinpairsandanswerthefollowingquestions.1.Didtheyhaveareservation?2.Whatspecialdishesdidthewaitressrecommend?3.Whatkindofdrinkwouldtheylike?4.Howmanydisheshavetheyordered?Yes,theydid.Poachedchickenwithvegetablesandsteamedperch.QingdaoBeerThree.LookandLearnDialogueReadingLearnMore2NewWordsandPhrases为客人点餐Step-1ObserveyourguestSmileandmakeeyecontact.Whenaguestclosesthemenuorlooksaround,comeclosetotheguest.Step-2SuggestivesellingRecommendyourdishestotheguestbysaying:MayIsuggestour...第一步观察客人微笑并注意与客人眼神交流。比如，当客人合上菜单或者环顾四周时，就应该上前做点餐准备。第二步推荐菜肴向客人推荐菜肴时，可以说：“我可以向您推荐我们的……菜品吗？”LookandLearnDialogueReadingLearnMore2NewWordsandPhrases为客人点餐Step-3TaketheorderNotedownthenumberofguests.Takeorderfromtheladyfirst,thenanoldgentlemanoraguestandthehostisthelast.Step-4RepeattheorderAfteralltheguestshaveordered,repeattheorderbacktotheguests.Step-5BeforeleavingthetableThankguestspolitelyandcollectthemenu.第三步点菜记录客人的数量并按顺序记下客人所点的菜：依次是女士、老人、其他客人，最后是主人。第四步重复菜单在所有客人都点菜完毕后，服务员要给客人重复菜单。第五步点菜结束礼貌致谢并收起菜单。LettersWordsboggsperconcLookandLearnDialogueReadingLearnMore2NewWordsandPhrasesReordertheletterswithyourpartner.bserveuggestiveepeatontactLookandLearnDialogueReadingLearnMore2NewWordsandPhrasesLearnMoreDifferentChinesecuisine.WushanImperialGoose吴山贡鹅(AnhuiCuisine)Blanchedkai-lanwithoystersauce蚝油芥兰(CantoneseCuisine)Oysteromelette蚵仔煎(FujianCuisine)Changsha-stylericevermicelli长沙米粉(HunanCuisine)Nanjingsaltduck南京盐水鸭(JiangsuCuisine)pull-outsilksweetpotato拔丝白薯球(ShandongCuisine)Mapotofu麻婆豆腐(Sic-huanCuisine)WestLakefishinvinegar西湖醋鱼(ZhejiangCuisine)LookandLearnDialogueReadingLearnMore2NewWordsandPhrasessoybean['sɔɪ,bi:n]n.黄豆porridge['pɔ:ridʒ]n.粥bun[bʌn]n.圆形小点心，包子chopsticks['tʃɔpstiks]n.筷子variety[və'raiəti]n.品种，种类choice[tʃɔis]n.选择brand[brænd]n.品牌observe[əb'zə:v]v.观察suggestive[səg'dʒestiv]adj.提示的repeat[ri'pi:t]v.重复soybeanmilk豆奶，豆浆avarietyof各种各样的recommend[rekə'mend]v.推荐poach[pəutʃ]v.水煮steam[sti:m]v.蒸，煮perch[pə:tʃ]n.鲈鱼seasoned[ˈsi:zənd]adj.调过味的comment['kɔment]n.评论，意见atone’schoice供（某人）选择onadiet节食givehighcommentson对……评价很高drywine干葡萄酒taketheorder写菜单Lesson3WesternDishServiceGoalRecommendwesterndishesandtakeorders.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore3NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.pudding

applepie

fruitsaladknifeandfork

champagne

napkinnapkinknifeandforkfruitsaladpuddingchampagneapplepie3Betty（B）和Rose（R）到一家西餐厅就餐，一名服务员（W）前来迎接。W:Goodafternoon,ladies.Welcometoourrestaurant.BandR:Goodafternoon.W:MayIshowyouthemenu?R:Thankyou.W:Pleasetakeyourtime.……LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3Betty（B）和Rose（R）到一家西餐厅就餐，一名服务员（W）前来迎接。W:Areyougoingtodinealacarteorhavethesetcourse?B:Alacarte,please.W:Whatwouldyoulikeforthestarter?B:I'dlikecucumbersaladasanappetizer.W:Sorry,itisnotinseason.Couldyoupleasetrysomethingelse,likefruitsaladoreggsalad?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3Betty（B）和Rose（R）到一家西餐厅就餐，一名服务员（W）前来迎接。B:OK,we'dliketohaveatasteofeggsalad.W:Howaboutaperitif,brandyorchampagne?R:Champagne,please.W:Withiceornot?R:Without.Icewillspoilthetaste.B:Whatdoyourecommendforthemaincourse?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3Betty（B）和Rose（R）到一家西餐厅就餐，一名服务员（W）前来迎接。W:Roaststeakisthechef'sdelight.B:Soundsgreat.Twoportions,please.W:Whatvegetablescomewiththesteak?B:IpreferFrenchfries,carrotsandpeas.W:Howwouldyoulikeyoursteakcooked,rare,medium,medium-wellorwell-done?B:I'dlikemysteakmedium-well.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3Betty（B）和Rose（R）到一家西餐厅就餐，一名服务员（W）前来迎接。W:Isee.R:Betty,wehaven'torderedthedessert.B:Oh,Ihardlyforgetit.Pleasebringusanapplepieandagreenteapudding.W:Anythingelsetofollow?R:No,that'senough.Thankyou.W:Withpleasure.Iwillgetthemforyousoon.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1.I'dliketorecommendour________________foryou.2.Strawberriesare________________now.3.Areyougoingtohavethe_________________?4.—Canyougivemeaglassofwater?—_____________________.5.___________________andthinkcarefully.A.Fillintheblanksandchangetheformsifnecessary.inseason

takeyourtime

setcoursechef'sdelight

withpleasurechef’delightinseasonsetcourseWithpleasureTakeyourtime3LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesB.Practicethedialogueinpairsandanswerthefollowingquestions.eggsalad1.WhatdidRoseandBettyorderedforthestarter?_______________________________________2.Whyhaven'ttheyorderedthecucumbersalad?_______________________________________3.Whydotheypreferthechampagnewithoutice?_______________________________________4.Whatkindofsteakhavetheyordered?_______________________________________Becauseitisnotinseason.Becauseicewillspoilthetastemedium-well.LookandLearnDialogueReadingLearnMore3NewWordsandPhrases正确使用餐巾Assoonasyouareseated,removethenapkinfromyourplacesetting,unfoldit,andputitonyourlap.Donotshakeitopen.Thenapkinrestsonthelaptilltheendofthemeal.Don'twipeyourfacewiththenapkin.Neveruseittowipenose.Ifyouexcuseyourselffromthetable,foldthenapkinandplaceittotheleftorrightofyourplate.Neverplaceyournapkinonyourchair.Attheendofthemeal,leavethenapkinsemi-foldedattheleftsideoftheplacesetting.Thenapkinmustalsonotbeleftonthechair.当你在餐桌旁坐下后，把餐巾从整套餐具中拿出来，打开并放在你的膝盖上。不能抖动着打开餐巾。餐巾应一直放在膝盖上直至用餐结束。不要用餐巾擦脸，更不要用它擦鼻子。如果用餐期间要离开一下，把餐巾折叠并放在盘子的左侧或者右侧，不要将餐巾放在椅子上。用餐结束后，把餐巾半折叠放在桌台的左侧，同样的，也不能把餐巾放在椅子上。LookandLearnDialogueReadingLearnMore3NewWordsandPhrasesReadthetextagainandcircleYesorNo.1.Duringthemeal,thenapkinrestsonthelap.2.Youcannotusethenapkintowipenose.3.Ifyouexcuseyourselffromthetable,youcannotplacethenapkinon

yourchair.4.Attheendofthemeal,youcanplacethenapkinonthechair.YesYesYesNoLookandLearnDialogueReadingLearnMore3NewWordsandPhrasesTermsrelatedtowesterndishes.LearnMoreLookandLearnDialogueReadingLearnMore3NewWordsandPhrasesTermsrelatedtowesterndishes.LearnMoreLookandLearnDialogueReadingLearnMore3NewWordsandPhrasespudding['pudiŋ]n.布丁champagne[ʃæm'pein]n.香槟酒napkin['næpkin]n.餐巾dine[dain]v.进餐alacarte〈法〉按菜单点菜set[set]adj.套（餐）spoil[spɔil]v.破坏roast[rəust]v.烤，烘，焙steak[steik]n.牛排delight[di'lait]n.快乐，高兴portion['pɔ:ʃən]n.一份fry[frai]v.油煎rare[rɛə]adj.半熟的，煮的嫩的medium['mi:diəm]adj.烧的适中的，中等熟的dessert[di'zə:t]n.甜点remove[ri'mu:v]v.移动，搬开setting['setiŋ]n.（摆在桌上供一人用的）一套餐具starter['stɑ:tə]n.开胃品cucumber['kju:kəmbə]n.黄瓜appetizer['æpɪ,taɪzə]n.开胃品aperitif[ə,peri'ti:f]n.（饭前饮用的）开胃酒brandy['brændi]n.白兰地酒unfold['ʌn'fəuld]v.展开，摊开lap[læp]n.膝部shake[ʃeik]v.摇动rest[rest]n.休息wipe[waip]v.擦，擦净semi-['semai,'semi:]prefix.表示“半，不完全地”之义takeone’stime慢慢来aplacesetting（进餐前放在进餐者面前的）餐位餐具reston放在……上inseason时令的Lesson4BarServiceGoalIntroducedifferentkindsofdrinkstotheguests.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore4NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.coffeecocktail

snackbeerredwinechampagneredwinecocktailcoffeebeerchampagnesnack4Dialogue1—Atthecoffeebar.Jeffery（J）和Barbara（B）来到饭店咖啡厅，服务生小王（W）向他们走来。W:Excuseme,sir!Whatwouldyouliketodrink?J:Whathaveyougot?W:WehaveCaféMocha,CaféAmericano,CaféLatte,BlackCoffee,Cappuccino,andsoon.J:I’dlikealargeCappuccino.Howaboutyou,dear?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue1—Atthecoffeebar.Jeffery（J）和Barbara（B）来到饭店咖啡厅，服务生小王（W）向他们走来。B:JustamediumBlackCoffee.Doyouserveanythingelsebesidesdrink,saydessert?W:Wealsoservesandwichesandcakes.B:Givemetwopiecesofcake.W:Oh,I’llbringthemrightaway.J:Thankyou.W:Youarewelcome.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue2—Atthebar.Jenny（J）和Sally（S）来到饭店酒吧，服务生小王（W）向他们走来。W:Goodevening,ladies.Doyouwanttositatatableoratthebar?J:Well,somewherenottooneartheband.W:Thiswayplease.(seated)W:WhatmayIofferyou?J:Iamnotreallyadrinker.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue2—Atthebar.Jenny（J）和Sally（S）来到饭店酒吧，服务生小王（W）向他们走来。W:Howaboutourspecialcocktail?J:Soundsgood.W:Withorwithoutice?J:Withlotsoficeplease.Whataboutyou,Sally?S:Doyouservesoftdrinks?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue2—Atthebar.Jenny（J）和Sally（S）来到饭店酒吧，服务生小王（W）向他们走来。W:Certainly,madam.Wehavecoke,lemonade,orangejuice.S:Orangejuiceplease.Doyouhavesnacks?W:Certainly.I’llgetyousomepotatochips.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesA.Writethecorrecttermsbelowpictures.potatochipsorangejuicesandwichesB.Writeoutthequestionsaccordingtotheanswers.1.________________________________________________________Yes,I’dlikealargeCappuccino.2.______________________________________________________Withlotsoficeplease.3._______________________________________________________Givemetwopiecesofcake.sandwichespotatochipsorangejuicewhatmayIofferyouwithiceorwithouticeDoyouwantsomesnacks?LookandLearnDialogueReadingLearnMore4NewWordsandPhrases星巴克咖啡TheStarbucksstartedintheWestCoastcityofSeattle,Americain1971.Starbuckshashelpedmakecoffeecultureapopularpartofpeople’sdailylives.Thestoressellallkindsofcoffee.Theyalsosellfood,musicandbooks.Starbuckshashelpededucatepeopleabouttheworldofcoffee.1971年，星巴克创办于美国的西海岸城市——西雅图。星巴克使得咖啡文化在人们的生活中广受欢迎。星巴克出售各种各样的咖啡，也卖一些食品、音像产品和书籍。可以说，星巴克让人们了解了咖啡的世界。LookandLearnDialogueReadingLearnMore4NewWordsandPhrasesReadthetextandfillintheblanks.1.TheStarbucksstartedin_____________cityof_____________.2.Thestoressellallkindsof_____________.3.Starbuckshashelpedmakecoffee_____________apopularpartof______________________.westcoastseattlecoffeeculturepeople’sdailylifeLookandLearnDialogueReadingLearnMore4NewWordsandPhrasesLearnMoreUsefulexpressionsofbeverage.LookandLearnDialogueReadingLearnMore4NewWordsandPhrasescocktail['kɔkteil]n.鸡尾酒snack[snæk]n.点心，小吃mocha['məukə]n.摩卡（咖啡）Americano[a:,meri'ka:nəu]n.美式咖啡latte['la:tei]n.拿铁（咖啡）cappuccino[kæpu'tʃi:nəu]n.卡布奇诺（咖啡）lemonade[,lemə'neid]n.柠檬汽水chips[tʃips]n.炸土豆条Starbucks星巴克coast[kəust]n.海岸Seattle[si'ætl]n.西雅图educate['edjukeit]v.教育dailylife日常生活Unit5TheBusinessCenterLesson2SecretarialServicesLesson1FaxandMailServiceLesson3TicketBookingLesson1FaxandMailServiceGoalLearnproperwaystotalktoguestsinbusinesscenterwhenhelpingthemsendfaxesormails.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore1NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.faxmachine

computer

staplercopier

express

telephonecopierfaxmachinetelephonecomputerstaplerexpress1Dialogue1—Sendafax.顾客PageBrown（P）走进商务中心想发送一份传真，服务人员小林（L）上前接待了他。L:Goodmorning,sir.MayIhelpyou?P:Goodmorning.Couldyousendafaxforme?L:Yes,sir.Whereto,please?P:It’stoCanada.L:Couldyoutellmethefaxnumber,please?P:Certainly.It’s001-212-642-2208.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Dialogue1—Sendafax.顾客PageBrown（P）走进商务中心想发送一份传真，服务人员小林（L）上前接待了他。L:Isee.Howmanypages,please?P:Altogether8pages.Hereyouare.(Theclerksendsthefax.)L:That’s120yuaninall.P:Hereisthemoney.MayIhaveareceipt?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Dialogue1—Sendafax.顾客PageBrown（P）走进商务中心想发送一份传真，服务人员小林（L）上前接待了他。L:Sure.Thisisyourchangeandreceipt.P:Thankyouverymuch.L:You’rewelcome.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Dialogue2—Sendamail.顾客PageBrown（B）走进商务中心想邮寄一份文件，服务人员小林（L）上前接待他。L:Goodmorning,sir.MayIhelpyou?B:Yes.I’dliketoaskyoutosendamailforme.L:Whatisit?B:It’sadocumentofmycompany.L:Whichwayofdeliverydoyouprefer,expressdeliveryorordinary?B:Expressdelivery.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Dialogue2—Sendamail.顾客PageBrown（B）走进商务中心想邮寄一份文件，服务人员小林（L）上前接待他。L:Thechargeis15RMBforyourexpressmail.B:Noproblem.L:CouldyoupleasefillinthisExpressMailApplicationForm?MayIknowyourtelephonenumber?B:1392201××××.L:1392201××××.Doyoupayincashorgowithyourroomcharge?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Dialogue2—Sendamail.顾客PageBrown（B）走进商务中心想邮寄一份文件，服务人员小林（L）上前接待他。B:Gowithmyroomcharge.L:What’syourroomnumber,please?B:1205.L:Showmeyourroomcard,please.B:Hereyouare.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Dialogue2—Sendamail.顾客PageBrown（B）走进商务中心想邮寄一份文件，服务人员小林（L）上前接待他。L:Thankyou!Thisisyourbill.I’llnotifytheExpressMailServicetofetchit.B:Thankyou!Bye-bye!L:Good-bye!Hopeyouhaveanicestay!LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1A.Fillintheblanksandchangetheformsifnecessary.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesreceipt

altogethergowith

change

expressmail31.Youpayme20RMB,andthisis5RMB,your___________.2.Mr.Brown,thereisan_____________foryoufromNewYork.3.Thereare8pages____________.4.Hereisyour____________.Pleasekeepit.5.Theyhavefishto____________theirrice.changeexpressmailaltogetherreceiptgowithB.Practicethedialogueinpairsandfillintheblanks.1.WheredoesMr.Brownwanttosendafax?_____________________________________________________2.WhichwayofdeliverydoesMr.Brownpreferinsendingamail?_____________________________________________________3.WhichpaymentdoesMr.Brownwant,incashorgowiththeroom_____________________________________________________Mr.BrownwantstosendafaxtoCanada.Expressdelivery.Gowiththeroomcharge.LookandLearnDialogueReadingLearnMore1NewWordsandPhrases传真业务要点Whenyouprovideafax-sendingserviceforaguest,youshouldwritedownthefaxnumbercorrectly,countthepagesandputtheminorder,thenstarttorunthemachine.FillintheFaxSendingServiceFormandasktheguesttosignhisnametomakesurealltheinformationiscorrect.Whenyoureceiveafaxforahotelguest,youneedtobindtheminavolumeinorderandtheninsertthemintoanenvelope.Writetheroomnumberandnameoftheguestontheenvelope.Notifyaconciergetohanditovertotheguestatonce.当为客人发送传真时，应准确记录下对方的传真号码，确认发送页数及先后顺序，然后开始发送。填写传真发送表并请客人签字确认信息正确。当收到发给酒店住客的传真时，应将所有纸张按序装订好，放到信封里。在信封上写好客人房间号及客人姓名。通知礼宾部人员立刻送到客人房间。LookandLearnDialogueReadingLearnMore1NewWordsandPhrasesFillintheblanksaccordingtothetext.Theserviceprocedureofthefax-sendingservices:1.

thefaxnumbercorrectly;2.

thepagesandputtheminorder;3.

themachine;4.

theFaxSendingServiceForm;5.Asktheguest

tomakesurealltheinformationiscorrect.writedowncountrunfillinsignhisnamesLookandLearnDialogueReadingLearnMore1NewWordsandPhrasesLearnMoreLookandLearnDialogueReadingLearnMore1NewWordsandPhrasesstapler['steiplə]n.订书器altogether[,ɔ:ltə'ɡeðə]adv.总共receipt[ri'si:t]n.收据,发票change[tʃeindʒ]n.零钱document['dɔkjumənt]n.文件delivery[di'livəri]n.投递，投递的邮件ordinary['ɔ:dinəri]adj.普通的application[,æpli'keiʃən]n.申请表notify['nəutifai]v.通知bind[baind]v.装订volume['vɔlju:m]n.册put…inorder按顺序排列Lesson2SecretarialServicesGoalProvidesecretarialserviceforguests.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore2NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.