6高尔夫运营和球场维护

私人俱乐部的其它管理团队Club

professional俱乐部专员Golf

professionalTennis

professionalGolf

course

superindendentAquatics

director其它管理团队Department

Managers部门经理Club

House

Manager会所经理Controller财务总监Executive

Chef行政总厨Banquet

Manager宴会部经理HR人力资源部经理Other其它(会员部，活动部，代替草坪总监的绿化部，代替高尔夫总监的运作部等等)高尔夫专员（golf

professional）What

is

a

Professional

Golfer?什么是职业高尔夫球手Professional

Golfer职业高尔夫球手Is

an

individual

that

earns

his/her

living

by

his/her

ability

to

pgame

of

golf,

which

includes

prize

monies,

appearance

money

andproduct

endorsements依靠打高尔夫球的收入谋生的人，这些收入包括奖金，出场费和广告Examples:例子

Els/Player/Palmer/Nicklaus

埃尔斯/普莱尔/帕尔默/尼克劳斯Tiger

Woods泰格·伍兹$12

Million

Prize

Money$75

Million

Of

Course1200万美元奖金7500万美元出场费$100

Million

Nike 1亿美元的耐克广告费$320

Million

Net

Worth

净收入3.2亿美元Tiger

-

The

$98,000,000+

Man(2006

Earnings)老虎－2006年收入超过9800万美元的人Nike

-$25

million耐克

2500万Appearance

Fees

-$9

million出场费900万On-course

Earnings

-$6.4

Million球场收入640万General

Motors

-$7

million通用汽车

700万EA

Sports

-$7.5

million

EA

Sport

750万Accenture

-$8

million埃森哲公司

800万American

Express

-$7

million美国运通

700万Upper

Deck

-$7

million

Upper

Deck

700万TLC

Laser

Eye

-$3

million

TLC激光眼科中心

300万Tag

Heuer

-$2

million豪雅表

200万Warner

Books

-$2.5

million沃纳图书

250万Disney

-$5

million迪斯尼

500万What

is

a

Golf

Professional?什么是高尔夫专员Golf

Professional

高尔夫专员Is

an

individual

that

earns

his/her

living

by

promoting

the

game

ofwhich

includes:

teaching,

working

in

a

management

position

at

a

club,merchandise

and

managing

tournaments.

This

individual

has

a

more

thacompetent

ability

to

play

but

does

not

rely

on

this

for

his/her

remune通过高尔夫运动推广，包括：教学，在俱乐部的管理岗位上工作，销售商品和管理赛事等谋生的个人，这样的人打球技术较高但并不依赖这样的收入生活。

The

Golf

Professional

at

your

club,

one

of

28,000

registered

with

theof

America

(1,200

are

women).在你的俱乐部工作的高尔夫专员，可能是28，000名在美国PGA注册的高尔夫专员之一（其中1200名为女性）Salary

Range:$75,000

to

$150,000

plus………薪水范围：75000美元到超过150000美元Noun

1.

“golf

pro”

-

someone

who

earns

a

living

by

playingteaching

golf

?名词1“高尔夫专员”－依靠打高尔夫球或者高尔夫教学谋生的人？What

is

your

Golf

Professional’s

position

in

your

club’s

st高尔夫专员在你俱乐部构架中的位置是什么？organizational

chart

for

Private

Clubs 私人俱乐部组织构架图direct

report

to

GM/COO直接向总经理/首席运营官汇报工作Reports

to

the

Chairman

of

Golf

Committee向高尔夫委员会主席汇报工作Independent

Contractor?独立承包人Employee?雇员？Types

of

Golf

Operations:高尔夫运营的类型：Private

私人Resort度假村High

End

Daily

Fee高额日收费Public

golf

courses公众高尔夫球场As

you

can

well

imagine

golf

facilities

are

not

all

the

same

and

thereforeorganization

structures

are

not

the

same.

Similar

but

not

exactly

the

sam可以想象，高尔夫设施是不尽相同的，因此高尔夫组织的架构也就各不相同，相似但并不完全一样。What

Talents

and

Skills

should

your

Golf

Professional高尔夫专员应该具备哪些技术和能力？Managerial

Skills–管理能力a

DEDICATION

to

the

tasks

at

hand对手头工作的奉献精神Ability

to

COMMUNICATE

clearly清楚沟通的能力Ability

to

PRIORITIZE

work区分工作的优先次序的能力

ANALYTICAL

ability

to

process

information(verbal/written)信息的分析处理能力（口头和书面）CONFIDENCE

in

decision

making

ability自信的决策能力COMPASSION

for

others

-members

and

staff

alike怜爱他人－会员和员工

Strong

MORAL

CHARACTER

-set

examples

and

provide

LEADERSHIP强有力的精神品格－成为榜样和提供领导Extraordinary

WORK

ETHIC

,long

hours!非凡的工作热情，长时间工作

A

total

Commitment

to

EXCELLENCE!!!!追求卓越的责任感Technical

Skills–技术能力

Ability

to

understand

and

Teach

The

GAME

ofGolf了解和传授高尔夫比赛的能力

Ability

to

understand

and

Teach

The

RULESofGolf*了解和传授高尔夫规则的能力

Excellent

understanding

of

QUALITY

Merchandising对优质高尔夫商品的深入了解

Clearability

to

ExpressThoughtsinWRITING用文字清楚表达想法的能力What

Talents

and

Skills

should

your

GolfProfessional

have?高尔夫专员应该具备哪些技术和能力？

Overall

understanding

on

the

BUDGET

Process对预算过程的全面了解Public

Relations

Expert

公关关系专家ADEQUATE

playing

ability足够的打球能力

Experience

in

the

MANAGEMENT

of

Club

Golf

events俱乐部高尔夫赛事的管理经验

Thorough

understanding

of

all

GOLF

EQUIPEMENT对高尔夫设备的全面了解

Ability

to

PLAN,DIRECT

and

LEAD

Staff!!!!!!计划，监督和领导员工的能力A

Golf

Professional’s

Principle

duties?高尔夫专员的基本责任√MEET

and

GREET–know

when

to

be

seen见面和打招呼－知道什么时候出现√

Schedule

Manpower

–

effectively!安排人力－有效的√Establish

&

maintain

the

daily

“Pace

of

Play

standard”*设立和保持每天打球速度的标准√

Maintain

a

high

profile

with

members

and

staff在会员和员工中保持良好的形象√Responsible

for

all

merchandise

ensuring

profitability确保商品销售收益的责任√

Establish

and

administer

the

club

tournament

program设立和管理俱乐部赛事计划√Direct

the

club

Instruction/Teaching

program指导俱乐部教学计划√Assist

the

General

Manager

with

the

developmentof

ANNUAL

operational

budgets协作总经理制定年度运营预算√Control

general

expenses

for

the

entire

golfoperation.控制这个高尔夫运营的总支出√Hire,

train,

and

review

all

golf

operationsemployees雇用，培训和考察所有高尔夫运营的员工√Project

a

positive

favorable

image

for

the

club突出俱乐部正面，良好的形象√Have

GREAT

Product

Knowledge具备良好的产品知识√Be

a

RULES

Expert!是高尔夫规则的专家Hiring

a

Golf

Professional?雇用一个高尔夫专员？PGA

of

America

certified

(Class

A)

-

the

KEY!!!!美国PGA（A级）证书－非常关键

PGA

CareerLinks*

-

a

great

resource/tool

to

find

theright

professional

for

your

club.

PGA”职业连线“－为你的俱乐部找到合适高尔夫专员的重要资源和工具mendations

from

Industry

experts

are

a

good.行业专家的推荐是一个好的渠道References

-

are

they

worth

checking?询问－高薪聘请他们是否值得？

Previous

employee

references,

speak

to

people

whoworked

for

them

in

previous

positions

-

can

theydevelop

their

staff/assistant

professionals?

以前雇员的参考－和以前为他们工作的人交谈－他们能否发展他们的员工/助理高尔夫专员Does

their

management

style

fit

yours

and

theclub’s?他们的管理风格是否适和你和你的俱乐部？When

you

Hire

-

Hire

the

ATTITUDE!当你要雇用一个人的时候－工作态度是第一要素Employee

vs.

Independent

Contractor?雇员VS独立承包人How

much

should

you

remunerate

them?

Howmuch

are

they

worth?你应该付给他们多少薪水，他们的价值是多少？Golf

Professional

&

Director

Of

GolfTotal

Compensation高尔夫专员和高尔夫主管薪金Private-Member

Owned

Clubs私人、会员所有的俱乐部Initiation

Fee

Over

$35,000初始费用超过35000美元

Director

of

Golf:高尔夫主管Ave:

$145,000

;

Top

25%:

$168,000

;

High:

$400,000+平均：145,000美元；最高的25%:$168,000美元最高超过400,000美元

Head

Golf

Professional:高尔夫专员主管Ave:

$131,000

;

Top

25%:

$155,000

;

High:

$300,000+平均：131,000美元；最高的25%:$155,000美元最高超过300,000美元Private-Non

Equity

Clubs私有非股权俱乐部Initiation

Fee

over

$35,000初始费用超过35000美元

Director

of

Golf:高尔夫主管Ave:

$135,000

;

Top

25%:

$150,000

;

High:

$250,000+平均：135,000美元；最高的25%:$150,000美元最高超过250,000美元

Head

Golf

Professional:高尔夫专员主管Ave:

$80,000

:

Top

25%:

$

100,000

;

High:

$150,000+平均：80,000美元；最高的25%:$100,000美元最高超过150,000美元GOLF

OPERATIONS高尔夫运营Golf

Operations

are

divided

into

2

main

areas:高尔夫运作可以被分为两个主要的部分Outside

Operations室外运营BAG

DROP

AREA

落包处GOLF

CARS

AND

STORAGE

FACILITY球车和存放设备COURSE

ADVISORS/MARSHALLS/CADDIES球场顾问/巡场/球童

PRACTICEFACILITIES练习设施STARTERS出发（台）员Inside

Operations室内运营GOLF

SHOP高尔夫商店MEMBER

INTERACTION会员交流区MERCHANDISING

AND

STOCK

ROOM

商品销售和储藏室BAG

STORAGE

存包处Locker

Room更衣室TEE

SHEET

MANAGEMENT开球时间管理Golf

OperationsOUTSIDE高尔夫运营－室外部分Golf

Operations

–

OUTSIDE高尔夫运营－室外部分Bag

drop

落包处

Train

staff

on

greeting

and

exit

comments对员工进行问候和道别的培训

Enthusiasm,Excitement

and

Personality

is

crucial积极，热情，个性都是至关重要的

Physical

presence

and

presentation

is

KEY!在岗位上出现及其表现是起决定性作用的

First

and

Last

impressions

are

made

here这里是第一印象区，也是最后印象产生的区域Golf

Operations

–

OUTSIDE高尔夫运营－室外部分Golf

cars

高尔夫球车Majorfinancialinvestment

for

the

club 俱乐部主要的投资Accurate

record

keeping

iscrucial保持精确的记录很重要

Detailed

care

and

cleaning需要细致的维护和清洁Presentation

is

Important,

must

include:

tees,

pencil,

scoretowels,

and

sand外观表现是非常重要的，必须有TEE，铅笔，计分卡，毛巾，沙子Golf

cars

should

be

well

organized,parked

in

rows

and

easy

to

g球车应该被很好地组织，排成一排并有利取车

Dedicated

area

for

detailing

and

preparing

cars设立专门的区域来安排和准备球车Golf

Operations

–

OUTSIDE高尔夫运营－室外部分Starter’s

facility出发台的设备The

HUB

of

your

outside

operations 是室外运营的核心部分Where

the

tone

is

set

for

the

round

of

golf

to

be

pla是将要打的一轮高尔夫定调的地方Information

sharing:

food

and

beverage,

local

rulgolf

car

rules,

etc.信息分享：餐饮，本地高尔夫规则，球车规则等等

Pace-of-play

expectations

start

here

and

sets

the对打球速度的预期从这里开始并设置了其基调Tee

time

Management开球时间管理Golf

Operations

–

OUTSIDE高尔夫运营－室外部分Starters/Marshalls/Caddies出发员/巡场/球童difficult

to

find

due

to

availability,

“golf

sensepersonality因其可获得性、对高尔夫的感觉和性格而不易找到好的员工training

to

be

courteous

and

helpful

are

the

key

totheir

success培训他们有礼貌并乐于助人是其成功的关键因素create

the

feeling

that

they

are

there

“to

help,

nopolice”营造一种氛围，他们是提供帮助而不是监管Golf

Operations

–

OUTSIDE高尔夫运营－室外部分Practice

facilities

练习设施

As

important

as

the

golf

course,not

an

afterthought和高尔夫场一样重要，而不是后来加上去的Sometimes

used

more

than

the

golf

course有时候使用率超过高尔夫球场

Setup,neatness

and

attention

to

detail

are

crucial布置、整洁和对细节关注是非常重要的

Should

at

minimum

have

the

following;应该使下列物品最少地出现在客人面前：Bag

Stands

到处放置的球包Divot

sand

补充的沙子Water

coolers

水冷却机Club

cleaning

equipment

清洁球杆器材Guide

Ropes

指引绳Golf

OperationsINSIDE高尔夫运营室内部分Golf

Shop

Operations

–

INSIDE高尔夫运营－室内部分THE

GOLF

SHOP高尔夫商店–First

Impressions

第一印象区The

Physical

Plant

实物设施 Is

it

easy

on

the

eye是否能够容易看到Everything

needs

to

be

in

it’s

place!所有东西都应该放在合适的位置Meet

and

Greet

Experience

迎来送往的体验 Crucial

to

the

success

of

your

operation 是你经营成败的关键Nordstrom

Vs.Wal-Mart

example!不同卖场的拜访方式Golf

Shop

Operations

–

INSIDE高尔夫运营－室内部分Member

recognition会员识别（前台）Recognition

of

Members

by

NAME

is

theKEY!能够记住会员的名字是非常关键的Keep

their

PURCHASING

history

on

file记录他们的购买记录A

Warm,

Friendly

and

Sincere E

isIMPORTANT!

As

is

a

GOODBYE!热情，友好，真诚的欢迎和道别都非常重要The

importance

of

EYE

Contact眼神交流的重要性Golf

Operations

–

INSIDE高尔夫运营－室内部分Bag

storage

area

存包处

Bags

and

Racks

need

to

be

well-organized

and

numbered球包和球包架需要被良好放置和编码Neatly

presented

and

clean整齐放置并保持清洁Any

staff

member,

including

the

GM

should

easily

be

able

to

findbag对于任何一个员工甚至包括总经理在内都应该能轻松找到任何球包New

Rolling

Racks

available–store

more

bags,better

organize新性的手摇球包架的出现－可以存放更多的包并更好地安排Golf

Shop

Operations

–

INSIDE高尔夫运营－室内部分Locker

room更衣室-Well

arranged

locker

room

with

password

or

lock–安全、设备良好的储藏柜-

Sanitary

facilities，shower

and

loilet卫浴设施dressing

table

with

comb,

hair

dryer,

itc.仪容整理功能区man

left

and

woman

right,

different

set-up男女功能设置的差异Tee

Sheet

Management开球时间管理The“life

blood”of

yourGolfOperation.高尔夫运营的生命之源Who’s

playing

and

who’s

NOT?

What

time?

Which

days?Are

there

patterns?谁在打球，谁不在，什么时间，哪些天，有规律么？Be

seen

-just

like

you

would

at

lunch

or

dinner!可以看到－就像你午饭和晚餐的习惯一样Records,Trends,Forecastingand

Budgeting记录，趋势，预测，预算Tee

sheets

are

a

valuable

daily

tool

-use

it!开球时间表是一个很有价值的日常工具－请使用它Weather–rain,snow,storms,lightning

etc天气－下雨、下雪、刮风、雷电等Rounds

played

-

paid

Vs.

complimentary?打了多少轮，付费和免费的比例Competitions/Tournamentsbeingplayed

举办 事情况Complaints?投诉情况高尔夫球场总监Golf

Course

Superintendent高尔夫球场总监Definition

定义A

golf

course

superintendent

isentrusted

with

the

development,

turfculture,

and

management

of

a

golfcourse.高尔夫球场总监被委托的工作包括高尔夫球场的发展，草坪培育和球场管理等。Golf

Course

SuperintendentCommunication

skills

are

a

majorkey

to

successful

golf

coursemanagement.沟通技巧是高尔夫球场管理成功的关键。Golf

Course

SuperintendentTypical

Tasks

一般的工作任务Plans,

organizes,

and

directs

theconstruction

of

putting

greens,tees,

fairways,

roughs,

bunkers,etc.计划、组织和指导果岭、发球台、球道、长草区、沙坑等的建设。Golf

Course

Superintendent

Duties球场总监的职责范围

Prepares

and

mends

an

annual

budgetcovering准备和建议年度预算，包括：Maintenance球场维护Equipment设施设备Supplies物资供应

Plans

and

organizes

course

maintenance

andimprovements

to

all

holes计划和组织球场维护和所有球洞的质量提高Golf

Course

SuperintendentDutiesPerforms

professional

turf

andlandscaping

management

work;执行专业草坪和景观美化的管理工作;Checks

greens

daily日常的果岭检查工作Four

to

five

times

a

day

in

summer 夏季每天4到5次的检查Analyzing

conditions

to

identifydiseases分析草坪状况，识别各类疾病Golf

Course

SuperintendentDutiesChecks

irrigation

pumps

daily灌溉系统的日常检查checks

gauges

for

proper

working

order. 检查合适工作状态的各种标准assigns

staff

to

routine

operation

andproblem-solving

activities.指派员工进行日常操作并解决问题Golf

Course

SuperintendentDutiesSupervises

full-time

staff

and

part-time

seasonal

maintenance

workersdirectly

and

through

the

AssistantSuperintendent

in

routine

maintenanceactivities.直接监督专职和季节性兼职的维护工人，并透过总监助理监督日常的维护活动。Assures

routine

maintenance

performedon

equipment.确保进行设施设备的日常维护。Knowledge

Skills

and

AbilitiesThorough

knowledge

of

agronomy,especially

turfgrasstreating

the course

and

relatedchemical

laws

and

regulations.全面的农艺学知识，特别是草坪学球场维护及化学品相关的法律法规。Knowledge

Skills

and

AbilitiesConsiderable

knowledge

of以下的大量知识the

game

of

golf高尔夫运动course

design

球场设计Landscaping景观

Considerable

knowledge

of

safety

regulation安全法规的知识

Skills

and

ability

to

play

golf

and

underlyiknowledge

of

PGA

rules打高尔夫球的技能，以及美国职业高尔夫球协会规则的基本知识Knowledge

Skills

and

Abilities

Ability

to

develop

and

maintain

effectiveworking

relationships

with形成并维持有效的工作联系的能力Employees员工The

public公众Community社区Business

leaders商界领袖Contractors合约商Superiors上级Ability

to

express

oneself

clearly 清楚表达自己的能力Organizational

Chart

for

AgronomicDepartment农艺部门组织架构图高尔夫球场总监助理秘书顾问高尔夫球场维护领班高尔夫球场水资源管理专家景观园艺师农药化肥技技师高尔夫球场技师场地维护人员设备操作员助理Golf

Course

Turf

Care

Positions高尔夫球场草坪护理岗位Director

of

Turf

Operations草坪运作主管Golf

Course

Superientendent球场总监Assistant(s)GCS球场总监助理Adminstrative

Assistant行政助理GC

Maintenance

Foreman高尔夫球场维护领班Golf

Course

Turf

Care

PositionsGolf

Course

Equipment

Manager高尔夫球场设备经理Assistant

GC

Equipment

Manager高尔夫球场设备经理助理Irrigation

Technician灌溉技师Chemical

Technician

(Pesticidesand

Fertilizers)化学品技师（农药和化肥）Golf

Course

Turf

Care

PositionsLandscape

Horticulturalist景观园师Assistants

in

Training

培训助理Equipment

Operators设备操作员Groundskeepers场地维护人员Interns

实习生External

Technical

Assistance(Consultants

and

Advisors)外部技术援助（顾问和咨询者）Golf

Course

SuperintendentEnvironmental

Steward

环境管理者The

educational

background

of

golfcourse

superintendents

makes

themuniquely

qualified

to

serve

as

acommunity’s

environmental

steward,both

on

and

off

the

course.高尔夫球场总监的教育背景使他们具备成为社区环境管理者的特定资格，不论是球场还是球场以外的环境。Clubhouse

manager会所经理GM总经理Clubhouse

Manager会所经理F&B

Manager/Director餐饮部经理/总监Front

office

Manager前厅部经理Housekeeping

Manager管家部经理Others:security,loLocker,reservation其它:保安,客房衣帽间,预订部等Eventmanager活动部经理Clubhouse

Manager会所经理Usually

the

general

manager’s

second

in

command.通常是总经理的

He

is

in

charge

of

managing

the

clubhouse

and

its

personnel

and

enclubhouse

policies

and

operating

procedures.负责管理会所及其员推行会所政策和运作规程Job

summary主要工作内容Work

closely

with

the

GM和总经理紧密合作

Responsible

for

the

general

operation

of

staff

functions

relatinghousekeeping,

maintenance

and

repair

and

security负责客房、管家、保养和维修以及安保有关的工作

Responsible

for

operation

of

all

aspects

of

the

club

in

the

absencegeneral

manager

and

perform

specific

tasks

as

requested

by

the

GM

在总经理不在的时候负责俱乐部所有与运营有关的工作，并执行由总经理提出的任务Manages

all

aspects

of

the

club

in

the

absence

of

the

GM当总经理不在的时候管理俱乐部的所有领域Approves

budgets,

staffing

and

general

operating

procedures

andplans

for

the

rooms,

housekeeping,

maintenance

and

repair

and

secudepartments;

directs

the

work

of

department

heads通过客房，管家，保养和维修以及安保部门的预算，员工配置，基本运作规程和其它计划，知道部门主管的工作Monitors

the

budget

and

directs

corrective

action

procedures

asnecessary

to

help

assure

the

budget

goals

are

attained监控预算及其修改的流程以确保预算的目标能够实现Functions

as

an

administrative

link

between

departments充当部门之间的行政联系Monitors

internal

cost

control

procedures监控内部成本控制流程Plans

and

coordinates

training

and

professional

development

proof

himself

or

herself

and

club

personnel通过规划和协调，为自己和俱乐部员工制订职业发展计划Assists

the

GM

in

developing

and

implementing

long-range

(strateand

annual

(business)

plans,

operating

reports,

forecasts

and

bud协助总经理制订和执行长期（战略）和年度（商业）计划，运营报告，预测和预算Monitors

safety

conditions

and

employee’s

conformance

with

safprocedures;

updates

emergency

plans

and

procedures

and

assures

theffective

training

for

these

programs

is

conducted

in

all

departme监控安全环境和员工按照安全流程工作的情况；更新应急计划和流程，并确保所有部门都进行安全计划的有效培训Maintains

contact

with

members

and

helps

to

assure

maximummember

satisfaction 保持和会员的联系并协助确保会员的满意度达到最高Receives

and

resolves

complains

from

club

members,guests

andemployees 接受和解决来自俱乐部会员，嘉宾和员工的抱怨Assures

that

the

club’s

preventive

maintenance

and

energymanagement

programs

are

in

use确保俱乐部的预防性保养和能源管理计划的正常运行Participates

in

on-going

facility

inspections

throughout

the

clthat

cleanliness,maintenance,safety

and

other

standards

are

consattained 参与整个俱乐部正在运行设施的巡查，确保其整洁、保养、安全以及其它标准始终得到保持Serves

as

an

ad

hoc

member

of

appropriate

club

committee作为俱乐部某些相关的特殊事件委员会的成员14

May

serves

as

a

departmental

manager

in

that

manager’s

absence在部门经理不在的时候可能临时充当部门经理的角色Attends

management

and

staff

meetings

as

scheduled按计划参加管理会议和员工会议Interactions

with

members

answering

questions,solving

problemsoverseeing

services

and

cle