unit-4-work-place-communication市公开课一等奖省赛课微课金奖课件

1/108ApproachingWorkplaceWorkplaceCommunicationMiniTextTextGrammarReviewAppliedWritingSyndicateActivities2/108Task1Workinpairs.LookatthisorganizationchartofaUnilevercompany.Discusstheresponsibilitiesofthedepartmentslistedbelowandputtherightdepartmentintherightbox.ApproachingWorkplaceBackSales HumanResourcesCommercialProduction Marketing ITDepartments:3/108Task1BackApproachingWorkplaceCommercialMarketingSalesITProduction4/108BackDepartmentsResponsibilitiesDealingwithmanagementofpeopleincludingrecruitment,training,salariesandwelfareofthestaffInUnileverthisdepartmenthasverybroadfunctionscoveringfinance,distribution,supplychain,etc..Responsibleforcreation,pricingandpromotion(advertising)ofproductsResponsibleforsellingtheproduct/serviceResponsibleforthecompany’scomputersandnetworkResponsibleformakingproductsHumanResourcesCommercialMarketingSalesIT(InformationTechnology)Production5/108Identifytheresponsibilitiesofthesestaffandputthemintherightdepartmentonthechart.SalaryOfficerTrainer DeliveryOfficerBrandOfficerCreditControllerQualityControllerWorkshopSupervisorSoftwareEngineerOrderClerkMediaSupervisorSalesRepNetSupervisorTask2Back6/108Task2BackApproachingWorkplaceCommercialMarketingSalesITProductionTrainerCreditControllerDeliveryOfficerMediaSupervisorBrandOfficerOrderClerkSalesRepSoftwareEngineerNetSupervisorQualityControllerWorkshopSupervisor7/108WorkplaceCommunicationBack8/108Youwillhearfivestatements.Listentothemcarefullyandmatcheachstatementwiththecorrespondingpicture.Statements

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5PicturescedabBack9/108Listentothestatementsagainandchoosethebestansweraccordingtowhatyouhear.1.WhichdepartmentisTracyworkingin?a.HRdepartment. b.ITdepartment.c.Productiondepartment. d.Administrationdepartment.2.WhatqualitydoesitrequiretobeanaccountantintheFinancedepartment?a.Goodwithhands. b.Verycareful.c.Verypatient. d.Goodwithfigures.Back10/1083.WhatisShirleyresponsiblefor?a.Sellinggoods. b.Recruitingandtrainingnewstaff.c.Distributingproducts. d.Salariesandwelfare.4.WhatisMike’sjobresponsibility?a.Sellinggoods. b.Meetingclients.c.Distributingproducts. d.Solvingcomputerproblems.5.WhichdepartmentdoesJimworkin?a.DistributionDepartment. b.ITDepartment.c.ProductionDepartment. d.SalesDepartment.ScriptsBack11/108UsetheRightWordHerearetwogroupsofwordsfrequentlyusedincompanyinternalcommunication.Ineachgroup,deleteonewordwhichdoesnotgowiththeoneinthecircle.reporttothelinemangertheleaderthebossthesubordinateresponsibleforajobacompanyanhonoramistakeBack12/1081.TracyisaworkerintheProductionDepartment,andsheismakingchocolate.2.ToworkasanaccountantintheFinanceDepartment,oneshouldbegoodwithnumbers.3.AsanAssistantManageroftheHumanResourcesDepartment,Shirleyisinchargeofrecruitingandtrainingnewemployees.4.MikeisacomputerengineerworkingintheITDepartment,andhesolvescomputerandInternetproblems.5.Jim,workingintheDistributionDepartment,isresponsibleforthedeliveryoforder.ScriptsBackWorkplaceCommunication13/108ListeningInSituation:Billisasalesrep.HeistalkingtoHelen,MarketingAssistant,aboutorganizingapromotioninWal-Mart.Listentothemodeldialogueandfillintheblankswithwhatyouhear.Back14/108ModelDialogueBill:HeyHelen,IwaswonderingifyoumarketingguyscouldpossiblyarrangeapromotionforusinWal-Mart?Helen:ApromotioninWal-Mart?_______________________?Bill:Well,youknow,thesalesinthisoutlethavefalleninthelastthreemonths,soweare_____________________toincreasesales,andalsotofurtherenhanceourbrandawareness.Helen:Oh,Isee.Then________________________?Bill:First,weneedfivepromotiongirlstohelp.Thenweneed20bigpostersandaboutleaflets.Helen:Possible.________________________doyouneedforthediscountedproductsandfreegifts?Bill:Weestimatethatthecostfordiscountedproductsis$,andfreegifts,$800.Helen:Um…Ok.Youneedto___________________.We’lllookatit.ListeningInWhat’sitforconsideringapromotionwhatcanIdoforyouWhatbudgetsendmeaproposalBack15/108Listentothemodeldialogueagainandcheckyouranswers.Thenpracticethedialogueandtrytorole-playitwithyourpartner.Whenyourole-playit,youareexpectedtousetheMindMapbelow,butdoNOTlookatthemodeldialogue.SpeakingOutScriptsBack16/108Back17/108Bill:HeyHelen,IwaswonderingifyoumarketingguyscouldpossiblyarrangeapromotionforusinWal-Mart?Helen:ApromotioninWal-Mart?What’sitfor?Bill:Well,youknow,thesalesinthisoutlethavefalleninthelastthreemonths,soweareconsideringapromotiontoincreasesales,andalsotofurtherenhanceourbrandawareness.Helen:Oh,Isee.ThenwhatcanIdoforyou?Bill:First,weneedfivepromotiongirlstohelp.Thenweneed20bigpostersandabout

leaflets.Helen:Possible.Whatbudgetdoyouneedforthediscountedproductsandfreegifts?Bill:Weestimatethatthecostfordiscountedproductsis$,andfreegifts,$800.Helen:Um…Ok.Youneedtosendmeaproposal.We’lllookatit.ScriptsBack18/108ListentothedialogueandfillinthemissinginformationonthefollowingMindMap.Situation:Dorisisasalesrep.SheistalkingtoDistributionManagerJohnaboutthedeliveryofaclient’sorder.ListeningInBack19/108waitinglistthreedaysprioritizedistributethecomingtyphoonBack20/108Listentothedialogueagainandcheckyouranswers.Thenrole-playitwithyourpartnerbyusingtheaboveMindMap.SpeakingOutScriptsBack21/108Doris:Goodmorning,John.Couldyoupleasecheckthedeliveryoforder

No.T3697?Myclientispushingme.John:Morning,Doris.Yourorderisonthewaitinglist.Itwillbedeliveredinthreedays.Doris:Wouldyoumindexplaininghowordersarehandledinyourdepartment?John:Ok.First,wegetordersfromyousalesreps.Then,weprioritizethembytheirimportance.Last,wedistributethembydifferentmeansoftransportation.Doris:MayIaskwhymyorderisnotontopofthelistsincemyclientisaVIP?John:Yourorderistobedeliveredbyshipment.Thepaperworkforshipmenttakeslongerthantrucks.Besides,thecomingtyphoonalsocontributestothedelay.Doris:Understood,butpleasepushyourguystoprocessitfaster.Thankyou.ScriptsBack22/108Task1ReadthefollowingMiniTextandfindthewordorexpressionthatmatchesthecontextmeaninggiven.a)_____________:someonewhouseshis/herstrengthorpowertofrightenorhurtsomeoneweaker b)_____________:tryingtocontrolothers’behavior c)_____________:somethingthatneedsalotofskills,energyanddeterminationtodealwithd)_____________:someonewhoworksinthesamedepartmentororganizationasyou e)_____________:todecidethatyouwillnotbeangrywithsomeonewhohasoffendedyou f)_____________:toescapefromadangeroussituationorplaceveryquicklybullycontrollingchallengecolleagueforgivefleeMiniTextBack23/108DealingWithaBadBossYou’retired.You’refrustrated.You’reunhappy.Youaresufferingfromyourboss.He’sabully,controlling,selfish,ordifficulttoplease.Hetakescreditforyourwork,butneverprovidespositivefeedbackorsupportsyouinyourwork.

1BackNoteHe’sabadboss,badtothebone.Dealingwithalessthaneffectivemanager,orjustsimplyabadboss,isachallengemanyemployeesface.Regardlessofthecharacterofyourbadboss,theseideaswillhelpyoudealwithhim.2WordTips2124/108Talktothisboss.Tellhimwhatyouneedfromhimintermofdirection,feedbackandsupport.Bepoliteandfocusonyourneeds.

Findoneofyourcolleagueswhohasexperiences.Perhaps,hemayofferyousomegoodadviceorhelp.Iftheseactionsdonotwork,gotoyourboss’sbossandaskforhelp.Understandthatthisisyourlasttry,asyourcurrentbossmayneverforgiveyouifyoutakeyourissuesuptheline.Ifnothingchangesdespiteyourbestefforts,fleeingisalwaysanoption.Youmaywanttoconductyourjobsearchsecretly,butunderthecircumstances,itmaybetimeforyoutogo.3Back4563WordTips25/108bullyn.恃强欺弱者 controllingadj.爱控制challengen.挑战 colleaguen.同事，同僚forgivev.原谅 fleev.逃走，逃跑BackWordTips26/108Hetakescreditforyourwork…他把你做工作归功于自己。takecreditfor:因…而得到好评，邀功Shewilltakecreditforyoursuccessesandscapegoatyouforherfailures.她会抢你功，并会让你成为她失败替罪羊。BackNote27/108bullyn.恃强欺弱者 controllingadj.爱控制challengen.挑战 colleaguen.同事，同僚forgivev.原谅 fleev.逃走，逃跑BackWordTips28/108TranslationofMiniText你疲惫，你气馁，你不开心，你遭受着上司折磨。他是一个专横霸道，控制欲强，自私自利，挑剔他人人。工作是你做，他却邀功，他从不必定你工作，不支持完成你工作。他是个很糟糕上司，糟糕透顶了。与工作效率不高经理，或是与非常糟糕上司相处，是许多员工面临挑战。不论你上司是何种性格，这些提议有利于你与他打交道。Back怎样与糟糕上司打交道29/108TranslationofMiniText与他交谈，告诉他你在定位，反馈以及支持方面需要什么。要有礼貌并重点放在你需求上。找到一个有类似经验同事，或许他会提供给你一些好提议或帮助。假如这些都无济于事，那么去找你上司上司寻求帮助。不过，你要明白这是最终一搏，因为这么跨级越界，很可能你现任上司是无法原谅你。假如做了最大努力还是改变不了什么，逃离是一个选择。你可能想私下找工作，不过在这种情况下，或许是时候离开了。Back30/108Back1.He’sabadboss,badtothebone.tothebone：extremely到极点，彻骨地e.g.Thesoakingclotheschilledmetothebone.湿透衣服使我感到寒心刺骨。Romantictothebonemanisrare,heisjustforyouinfavorofit.浪漫到骨子里男人是很稀少，他不过是在讨你欢心而已。Translation:他是个很糟糕上司，糟糕透顶了。(Theend)LanguagePoints31/108Back2.Regardlessofthecharacterofyourbadboss,theseideaswillhelpyoudealwithhim.Regardlessof:withoutbeingaffectedorinfluencedbyanythingelsethathappensorexists不顾，不论e.g.Wewillcontinuetherace,regardlessoftheweather.不论天气怎样，我们将继续比赛。Theywillcarryoutthisexperimentation,regardlessofwhathappen.不论发生什么，他们都将完成这个试验。Translation:不论你上司是何种性格，这些提议有利于你与他打交道。LanguagePoints(Theend)32/108Back3.…butunderthecircumstances,itmaybetimeforyoutogo.underthecircumstances:consideringthesituationwasdifficultorusual在…情况下；考虑到…e.g.It’samazingthattheydidsowellunderthecircumstances.他们在那种情况还能做那么好，太神奇了。

UnderthecircumstancesIcannotbuythehouse.在这种情况下我不能买这所房子。Translation:不过在这种情况下，或许是时候离开了。LanguagePoints(Theend)33/108WorkwithyourpartnerandanswerthefollowingquestionsaccordingtotheMiniText.Task2PairWork1.What’sachallengemanyemployeesfaceaccordingtotheText?2.Fromwhomcanwegetgoodadviceorhelpwhendealingwithabadboss?Dealingwithabadbossisachallengemanyemployeesface.Fromacolleaguewhohassuchexperience.Back34/108PairWork3.Accordingtothetext,what’syourlasttrywhentheactionsyouhavetakendonotwork?4.Whenalltheeffortsfail,whatactionshouldyoutake?5.What’sthemainideaoftheMiniText?Gotoyourboss’sbossandaskforhelp.Whenalltheeffortsareinvain,fleeingisalwaysanoption.Thispassagemainlytellsusfourideastohelpdealwithabadboss.Back35/108ReadingTextReadytoGo!ComprehensionTask1Task2TranslationTask1Task2VocabularyTask1Task2TextBackNewWords36/108BackNewWordsregardlessadv.不论怎样；不论怎样encounterv.碰到(困难,危险等)conflictn.矛盾，冲突primadonnan.妄自尊大,爱发脾气人offendern.犯罪者;冒犯者rushv.冲，奔emergencyn.紧急情况；紧急事件deliveryn.送货；交付slidev.悄悄移动；悄悄放入creditn.信贷；贷款invoicen.发票quotev.报价hostilityn.敌意；

敌对状态disregardv.漠视，轻视PhrasesandExpressionsregardlessof不论，不考虑bearmedwith用…做装备；备有asto至于putaside放置一旁边；不理会inreturn作为回报；作为报答37/108Readytogo!Cross-departmentConflictsandCommunicationIntroductionAlmostallbusinesseshaveinternalconflictsbetweensales,distributionandadministration.Cross-departmentConflicts1.DistributionManager:primadonnas

Salespersonslastminutepersonsdisobey______________①SkimtheTextforthekeypointsandfillintheoutlinewithnecessaryinformation.companyrulesReadingTextBack38/108Readytogo!2.Salesperson:

difficulttocooperatewithDistributionManagernoconceptof_________________②

usepowerwrongly3.CreditManager:likeschoolkidsSalespersonsnotfillingouttheir_________________③properlyquotewrongpricestocustomersConclusion1.Allstaffare________________④toeachother.2.Theyhavethecommongoal--____________________⑤.customerservicecreditapplicationsinternalcustomersReadingTextBackservingtheircustomers39/108

Cross-departmentConflictsandCommunication

NomatterwhereIwork,regardlessoftheregionofthecountry,there’sonesituationIencounterthatalmostallbusinesseshaveincommon--somedegreeofinternalconflictsbetweensales,distributionandadministration.Lookatthesedialoguesfirst:DistributionManager:“Thosesalesguysareprimadonnas.There’sone-Kevin-whoistheworstoffenderofall.He’llalwaysrushintomyofficeatthelastminutewithanemergencydeliveryoneofhiscustomersabsolutelyhastohavethenextmorning.Heisalwaysarmedwitheveryreasonimaginableastowhyhecouldn’tgivememorenotice,butthebottomlineisthathewantsmetoputasideanothercustomer’sorderandslidehiscustomerinitsplace.

Ican’tpossiblydomyjobwheneveryorderheentersisanexceptiontotherule.”1212Back34540/108

Salesperson:“GettingourdistributionmanagertocooperateisthebiggestproblemIfaceeveryday.Hehasnevergraspedtheconceptofcustomerservice.Hedoeseverythinginhispowertokeepmefromtakingcareofmycustomers’needs.JustlastweekhetoldmethatIhadtogetonaschedulelikeeveryoneelseormycustomerscouldjustwait.”CreditManager:“Thesesalespeoplearoundherearelikeabunchofgradeschoolkids.Theypracticallyneverfillouttheircreditapplicationsproperly.Andwhenitcomestocredits,weneedafull-timepersontocorrecttheirmistakes.Customersareforeverrefusingtopayinvoicesbecausethey’repriceddifferentlyfromthepricestheywerequoted.”34Back6789101141/108

Soundfamiliar?Couldthisbeyourorganization?What’swronginthesecompaniesandwhat’scontributingtosomuchhostilityarecustomer-servicerelated.Notexternalcustomers,butinternalcustomers.

ThedistributionmanagerseesKevinasaselfishandinconsideratesalespersonwhototallydisregardsthesystemsthedistributiondepartmenthasdesigned.Ofcourse,thedistributionmanagerispartlycorrect.Kevindoesappeartobealastminutesortofperson.There’salsosometruthinthecreditmanager’scriticismofthesalespeople.Bynature,manysalespeoplearebetteratbuildingcustomerrelationshipsthantheyareatpaperwork.7Back5612131442/108

However,Kevinisalsoaninternalcustomertodistributionandadministration.Kevingeneratesthesalesandgrossprofitthatmakethedistributionandadministrationjobnecessary.WithoutKevin-andotherslikehim-thiscompanywouldnotneedadistributiondepartmentoracreditmanager.And,inreturn,distributionandadministrationarealsointernalcustomersofthesalesforce.Withouttheirwillingnesstoservicecustomers,salespeoplearehelpless.

Ithelpswhenemployeesinvariousdepartmentstaketimetounderstandthatdifferenttalentsarerequiredtoperformdifferentjobs,andthattheyhavethecommongoal-servingtheircustomers,bothexternalandinternal.Back8915161743/108LanguagePoints1.(Para.1)NomatterwhereIwork,regardlessoftheregionofthecountry,there’sonesituationIencounterthatalmostallbusinesseshaveincommon–somedegreeofinternalconflictsbetweensales,distributionandadministration.

Paraphrase:WhereverIwork,inspiteoftheregionofthecountry,Ialwayscomeacrossonesituationwhichalmostallcompanieshave—somedegreeofinnerdisagreementsbetweensales,distributionandadministration.Back(Tobecontinued)44/108LanguagePointsnomatterwhere:everywhereoranywheresomeonedoessomething,inanyplace不论在哪里e.g.NomatterwhereIam,I’malwaysthinkingofyou.不论我在什么地方，我总是想着你。

Nomatterwherehewent,hetookhisdogwithhim.他不论走到哪里都要带上他狗。regardlessof:inspiteof,withouttakingintoaccount不论，不考虑e.g.Wewillcontinuetherace,regardlessoftheweather.不论天气怎样，我们都将继续比赛。

Theremustbeequalityofrightsforallcitizens,regardlessofnationality.不分民族，全部公民权利均等。(Tobecontinued)Back45/108LanguagePointshavesth.incommon:tohavethesamefeaturesassomethingelse与某事物有共同点tohavethesameinterestsoropinionsassomeoneelse与某人有共同点e.g.Thisareaobviouslyhasalotincommonwithotherinner-cityareas.这个地域显然和其它内城区有许多共同点。

We’vegotsuchalotincommon.我们有那么多共同点。StructureAnalysis:“NomatterwhereIwork”isanadverbialclauseofconcession.Translation:不论我在哪儿工作，也不论是在这个国家哪个地域，我发觉有一个情况在全部企业都普遍存在，那就是销售、储运和行政之间内部冲突。(Theend)Back46/108LanguagePoints2.(Para.2)Thosesalesguysareprimadonnas.primadonna:atemperamental,conceitedperson妄自尊大,爱发脾气人

e.g.Weallknowheisaprimadonna.我们都知道他是一个妄自尊大人。Translation:那些销售人员太妄自尊大了。(Theend)Back47/108LanguagePoints3.(Para.2)He’llalwaysrushintomyofficeatthelastminutewithanemergency

deliveryoneofhiscustomersabsolutelyhastohavethenextmorning.Paraphrase:He’llalwaysrushintomyofficeatthelastmomentwithanurgentorderwhichneedstobefirstdeliveredtooneofhiscustomersonthenextmorning.emergencydelivery:adeliverythatneedstobedealtwithinpriority紧急送货单e.g.Heisbusyindealingwiththoseemergencydeliveries.他正忙于处理那些紧急送货单。(Tobecontinued)Back48/108LanguagePointsStructureAnalysis:“oneofhiscustomersabsolutelyhasto...”isanattributiveclausewhichmodifiestheantecedent“emergencydelivery”.Translation:他总是在最终一刻带着一份紧急送货单冲进我办公室，他客户急需第二天“优先出货”。(Theend)Back49/108LanguagePoints4.(Para.2)Heisalwaysarmedwitheveryreasonimaginableas

towhyhecouldn’tgivememorenotice,butthebottomlineisthathewantsmetoputasideanothercustomer’sorderandslidehiscustomerinitsplace.Paraphrase:Heisalwayspreparedwitheverypossiblereason,explainingwhyhecouldn’ttellmeearlier.Butthepointisthathewantsmetocancelanothercustomer’sorderbuttoputhisownintotheplaceinstead.(Tobecontinued)Back50/108LanguagePointsbearmedwithsth.:beequippedwithsth.用…做装备；备有e.g.Hewasarmedwithallthematerialsbeforemeetingthemformally.在与他们正式见面前，他已准备好全部资料了。asto:about,concerningsomeoneorsomething关于，至于e.g.Thereissomedoubtastowhethertheinformationistotallyaccurate.关于消息是否完全准确存有一些怀疑。(Tobecontinued)Back51/108LanguagePointsgivesb.notice:totellsomeoneofficiallythatyouintendtodosomething通知(告诉)某人e.g.Hegavehissecretarynoticehewouldgoonabusinesstripfortwoweeks.他告诉秘书他将要出差两周。thebottomline:①themostimportantfactororissueinasituation最基本事实；关键问题②thelowestpriceorconditionsomeoneispreparedtoacceptwhentheyaretryingtoreachanagreementwithsomeoneelse某人能接收最低条件；底线(Tobecontinued)Back52/108LanguagePointse.g.Thebottomlineiswhethertheproductcanattractthecustomers.关键问题是产品能否吸引客户。Wehavetofindoutwhattheterrorists’bottomlineis.我们必须了解到恐怖分子底线是什么。putaside:tomove(anobject,etc.)tooneside；toignore

放置一旁；不理会e.g.Weshouldputasideourdifferencesanddiscussthethingswehaveincommon.我们应该抛开分歧，讨论一下我们共同点。(Tobecontinued)Back53/108LanguagePointsslide:tomoveorputsomethingsomewherequicklywithoutanyonenoticing悄悄移动；悄悄地放在e.g.Kenslidtheletterintohispocket.肯悄悄把信放进口袋里。inplaceoforinsomething’s/someone’splace:insteadofsomethingorsomeone代替某物/人，取代某物/人e.g.Theideawastoabandontheoldmodel,andcreateamarketeconomyinitsplace.这个想法是要抛开老模式，创造市场经济以取而代之。(Tobecontinued)Back54/108LanguagePointsTranslation:他总是备好各种理由，解释为何没能早些通知我，不过问题关键是他总是想让我撇开另一位客户订单来塞进他客户。(Theend)Back55/108LanguagePoints5.(Para.2)Ican’tpossiblydomyjobwheneveryorderheentersisanexceptiontotherule.Paraphrase:Ican’tpossiblydomyjobifeveryorderhehandsindoesnotfollowtherule.anexceptiontotherule:somethingthatisnotincludedintherule例外e.g.Whilemostofthecity’shighschoolsareovercrowded,EastHighSchoolistheexceptiontotherule.这个城市大多数高中都超员了，而东方高中却是个例外。Therearesomeexceptionstoeverygrammaticalrule.每条语法规则都有一些例外情况。(Tobecontinued)Back56/108LanguagePoints5.(Para.2)Ican’tpossiblydomyjobwheneveryorderheentersisanexceptiontotherule.

StructureAnalysis:“heenters”isanattributiveclausewhichmodifiestheantecedent“order”.Translation:假如他交来每一份订单都不遵照规则，我几乎不能正常工作了。(Theend)Back57/108LanguagePoints6.(Para.3)GettingourdistributionmanagertocooperateisthebiggestproblemIfaceeveryday.Paraphrase:TocooperatewithourdistributionmanageristhemostdifficultthingIfaceeveryday.distributionmanager:amanagerwhoisresponsiblefordistribution储运部经理e.g.Heworkedasadistributionmanager3yearsaftergraduation.毕业3年后他当了储运部经理。Back(Tobecontinued)58/108LanguagePoints6.(Para.3)GettingourdistributionmanagertocooperateisthebiggestproblemIfaceeveryday.StructureAnalysis:“Gettingourdistributionmanagertocooperate”isagerundphrasewhichisthesubjectofthewholesentence.“Ifaceeveryday”isanattributiveclause,modifying“hurdle”.Translation:让储运部经理配合是我天天面临最大难题。(Theend)Back59/108LanguagePoints7.(Para.3)Hedoeseverythinginhispowertokeepmefromtakingcareofmycustomers’needs.doeverythinginone’spower:doone’sbestin/withinone’spower竭尽全力e.g.Willisdideverythingwithinhispowerforhisclient.威利斯为了他客户而竭尽所能。keep...from...:topreventsomeonefromdoingsomethingorpreventsomethingfromhappening阻止某人做某事,预防某事发生(Tobecontinued)Back60/108LanguagePointse.g.Theseworrieskeptherfromsleeping.这些烦恼使她睡不好觉。

Shehadtocoverhermouthtokeepfromlaughing.她不得不用手捂着嘴预防自己笑出声来。Translation:他尽力妨碍我照料客户需求。(Theend)Back61/108LanguagePoints8.(Para.3)JustlastweekhetoldmethatIhadtogetonaschedulelikeeveryoneelseormycustomerscouldjustwait.onschedule:happeningordoneatthetimethatwasplannedorintended按计划发生，按照活动安排表（计划表）行动e.g.Thetrainsrunprettymuchonschedule,exceptwhentheweatherisreallybad.除却极端天气情况，火车按时刻表行驶。(Tobecontinued)Back62/108LanguagePoints8.(Para.3)JustlastweekhetoldmethatIhadtogetonaschedulelikeeveryoneelseormycustomerscouldjustwait.or:conj.otherwise不然，要不然e.g.Thesoldierstoldeveryonetoleaveortheywouldbeshot.士兵们让每个人都离开，要不然会遭到射击。Translation:就在上周他还告诉我说，我要和其它人一样按照预定安排办事，不然我客户只能等。(Theend)Back63/108LanguagePoints9.(Para.4)Thesesalespeoplearoundherearelikeabunchofgradeschoolkids.Paraphrase:Thesalespeoplearoundherearelikeagroupofprimaryschoolkids.gradeschoolkids:childrenwhoarestudyinginprimaryschool小学生（HereitisusedtoemphasizethattheCreditManagerisveryannoyedwiththesalespeoplewhoarealwaysmakingmistakeslikechildreninprimaryschool.）e.g.Sheisjustlikeagradeschoolkid,alwaysaskingsillyquestions.她简直就像一个小学生，经常问一些愚蠢问题。Translation:这里销售人员像是一帮小学生。(Theend)Back64/108LanguagePoints10.(Para.4)Andwhenitcomestocredits,weneedafull-timepersontocorrecttheirmistakes.Paraphrase:Andwhenwearedealingwithcredits,weneedafull-timepersontocorrecttheirmistakes.whenitcomestosth.:①relatingtoaparticularsubject包括，谈到e.g.Icanuseacomputer,butwhenitcomestorepairingit,Idon’tknowathing.我会使用计算机，但若谈到修理，我就一窍不通。(Tobecontinued)Back65/108LanguagePoints②whenyouaredealingwithsomething处理，处置e.g.Whenitcomestorelationships,everyonemakesmistakes.在处理人际关系时候，每个人都会犯错误。Translation:在处理期付账款时候，我们需要一个全职员工来更正他们错误。(Theend)Back66/108LanguagePoints11.(Para.4)Customersareforeverrefusingtopayinvoicesbecausethey’repriceddifferentlyfromthe

pricestheywerequoted.Paraphrase:Customersarealwaysrefusingtopaytheinvoicesbecausethepricesontheinvoicesaredifferentfromthequotedprices.price:tosetthepriceofaproductorservice给…定价e.g.Ticketspriced$5areavailablefromthelibrary.在图书馆能够买到定价为5美元票。(Tobecontinued)Back67/108LanguagePointsquote:totellsomeonewhatpriceyouwouldchargehim报价e.g.Theyquotedus$50toreplacethewholewindow.更换整个窗子他们向我们报价50美元。StructureA