版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
CONSUMER&
BRANDBrand
KPIs
for
restaurantchains:
Starbucks
in
the
U.S.Consumer
InsightsSeptember2023Discover
your
brands
KPIs
and
benchmark
against
competitors
and
find
outwho
says
whatIntroduction:
studydetailsThe
reportMethodologyDesign:OnlineSurveyThisreport
hasbeen
created
usingthedatafromStatista’sConsumer
Insights
Brand
KPIs.
Thereportprovides
you
with
key
consumer
insightsandDuration:
approx.
15
minutesbenchmark
abrandsperformance
againsttheindustry
Language:official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeoverall
and
theircompetitors.Ourdataallows
you
tomeasure
each
brandspositioninthemarket
bycreating
aprofile
usingStatista’s5key
performance
indicators.
Which
are:
awareness,popularity,usage,loyalty
and
media
buzz.Region:
Germany,
U.S.andUKNumberofrespondents:
approx.
3,730Sample:
Internet
users,
aged18–64,quotasset
ongender
and
ageThisreport
is
basedon
Starbucks’performance
intherestaurant
chainsmarket.Fieldwork:June2023Ifyou
would
liketofind
out
more
abouttheConsumerInsightsatthelink.or
theBrandProfiler,
please
click2Sources:Consumer
Insights
Global,
asofSeptember
2023Starbucks
maintains
its
market
relevance
by
effectively
connecting
with
youngergenerations
and
cultivating
a
dedicated
and
loyal
customer
baseIntroduction:
key
insightsWhodoesthebrandappeal
to?How
doesthebrandperform
inthemarket?•
Starbucksis
abrand
fortheyounger
generation,with
Gen
Zthe
most
likely
tofeel
affinityto
thecurrent
brandingstrategy•
Starbucksperforms
better
compared
to
theindustryaverage
intwo
key
performance
indicators:“Awareness”
and
“Loyalty”•
Women
aremore
likely
to
likeStarbucksasabrand•
Starbucksis
inthe
Top
10
performing
brandsfor:than
men•
Awareness•
Usage•
Starbuckshasanequal
proportion
of
LGBTQIA+users
asthe
industryaverage
forrestaurant
chaincustomers.•
Loyalty•
Starbucksholdsacommendable
industryposition,securing
aplaceinthe
top10
inmost
categories,except
forpopularityandmedia
buzz,where
itfallsoutsidethetop10
rankings.•
Starbuckstendsto
attractcustomers
from
high-income
brackets•
It’sgenerally
people
innuclearhouseholds
who
likeStarbucks•
However,
they
need
tofocuson
abroader
strategywith
popularityandbuzzinthe
media
beingamajorissue.
Address
this
andthe
brandwill
continuetoexpand3CHAPTER
01Brand
profileInthissection,
the
brandprofile
displayshow
abrand
is
positioned
withintheirindustryof
thatcountryamong
5strategic
consumer
values.
Itgoes
on
toshow
demographics
andattitudesoftheconsumerswho
saythey
likethebrand,
soabrandcanhaveaclear
vision
of
whotheirbrandingiscurrentlyappealingto.4Nearly
every
restaurant
chain
customer
in
the
U.S.
is
familiar
with
StarbucksBrand
profile:
snapshotStarbucks’
brandperformance
within
theindustry
ofAmerican
online
consumers92%90%40%38%33%33%29%28%25%23%AwarenessPopularityUsageLoyaltyBuzzBrand
UsersIndustryUsers5Notes:Recode
based
onrestaurantchains
awareness,popularity,
usage,
loyalty
and
buzz
by
brand;
Multi
Pick;Base:n=1,202,
respondents
who
have
used
restaurantchainsConsumer
Insights
Global,
asofSeptember
2023Sources:Starbucks
is
popular
among
the
younger
generations
in
the
restaurant
chainsmarketBrand
Profile:
consumer
demographics
(1/3)Starbucksresonates
well
with
the
younger
generations,
Generation
of
consumerswho
likeStarbucksinparticular,Gen
Z.
24%
of
Gen
Z
consumers
who
use38%37%restaurant
chainsare
fans
of
Starbucksasabrandcompared
to
20%
of
Gen
Zs
who
knowanybrandsintherestaurant
chainsmarket.29%27%Gen
Xers
and
Baby
Boomers
are
slightlylesslikely
tofeel
positively
towards
the
Starbucksbrandwith27%and11%
saying
theylikethem,
respectively
lower
thantheindustryaverage.24%20%13%11%Gen
ZMillennialsGen
XBaby
boomerBrand
enthusiastIndustryuser6Notes:“How
oldareyou?”;Single
Pick;“When
it
comestorestaurantchains,
which
ofthe
following
brands
do
you
like?”;Multi
Pick;Base:
n=452,
Starbucks
enthusiast,
n=1,209,
restaurantchain
customersConsumer
Insights
Global,
asofSeptember
2023Sources:Women
are
more
likely
to
like
Starbucks
as
a
brand
than
menBrand
Profile:
consumer
demographics
(2/3)GenderofStarbucks
fansTheGender
splitbetween
brandenthusiastsof
Starbucksshows
womenarevery
likely
to
haveanaffinity
with
thebrandover
men,
compared
totheIndustryaverage.LGBTQIA+status
ofStarbucks
fansStarbuckshasanequal
proportion
ofLGBTQIA+
usersas
theindustryaverageforrestaurant
chaincustomers.12%12%12%
ofStarbuckscustomers
considerthemselves
oftheLGBTQIA+communitywhich
alignswith
theindustryaverage.ItappearsthatStarbuckshasattracteddiverse
audiencesandisexploringopportunities
intargetinguntappeddemographics.38%49%51%62%
ofwomen
likeStarbuckscomparedto38%
of
men,whereas
the
industryaverage
forrestaurant
chainsshows51%
ofwomen
usethisservice84%86%2%compared
to
49%
of
men.62%4%Brand
enthusiastMaleIndustryusersFemaleBrand
enthusiastIndustryusersNot
givenYesNo7Notes:“What
is
yourgender?”;Single
Pick;“Doyouconsider
yourself
partofthe
LGBTQ+community?”;
Single
Pick;
“When
it
comes
to
restaurant
chains,
which
ofthe
following
brands
do
youlike?”;
Multi
Pick;
Base:
n=452,
Starbucksenthusiast,
n=1,209,
restaurantchain
customersConsumer
Insights
Global,
asofSeptember
2023Sources:It’s
generally
people
in
nuclear
households
who
like
StarbucksBrand
Profile:
consumer
demographics
(3/3)Income
rangeThetypicalincome
of
aStarbucksHouseholdtype19%
ofStarbuckscustomers
arefromsinglehouseholds.
Couples
areslightlyless
likely
touseStarbucksthan
otherbrandsandforthenuclearfamily,itisthehighest.customer
slightlyvaries
from
thatoftheaverage
restaurant
chain
customer.Specifically,
33%
of
Starbuckscustomersbelong
tothehigh-income
slab19%21%Single33%30%34%compared
to
30%
of
theaverage17%19%Therefore,
with
thenuclear
householdmarket
wrapped
up
Starbucksmaywant
to
consider
opportunitiesandtarget
advertising
atsingle&couplehouseholdsCoupleNuclear
familySingleparentOtherrestaurant
chaincustomer.
Therefore,Starbucksis
abrand
thattendstoattractconsumers
from
higher-income
groups.34%34%25%21%11%12%36%28%27%Brand
enthusiastHighIndustryusersMediumLowBrand
enthusiastIndustryuser8Notes:Recode
based
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;Typology
basedon
’’household
size’’,
’’household
constellation’’
and
’’children
under
the
ageof14
in
household’’;
Single
Pick;“When
it
comesto
restaurantchains,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=452,
Starbucks
enthusiast,
n=1,209,
restaurant
chain
customersConsumer
Insights
Global,
asofSeptember
2023Sources:Consumers
who
like
Starbucks
take
sustainability
more
seriously
thanconsumers
in
generalBrand
profile:
attitudesWhat
do
consumersthink
ofrestaurant
chainsingeneral?35%
ofconsumers
wholike
Starbuckssaythey
arewell
informed
when
itcomes
torestaurant
chainsand
27%
ofthese
consumers
saythattheycan’timagine
theirlifewithout
restaurant
chains.Thiscompares
to
themarketaverage
of27%
and20%,
respectively.How
doespriceeffect
theirdecisions?22%
ofconsumers
wholike
Starbuckssayalow
price
ismore
important
than
highquality
when
itcomes
torestaurant
chainswhich
alignswith
anequalproportion
ofthemarket
average
of
22%Do
consumerstrusttheirrestaurant
chains?Relying
onbrandsconsumers
knowandtrustwhen
itcomes
torestaurant
chainsisimportant
to42%
ofconsumers
who
likeStarbucks,compared
tothemarket
average
of
37%.Do
restaurant
chainsneed
to
innovateto
stay
relevant?36%
ofconsumers
wholike
Starbuckssayrestaurant
chainsexcite
themwith52%
confirming
theylike
to
try
outnew
and
innovative
restaurant
chains.Thiscompares
toamarket
average
of
30%
and
39%,
respectively.How
important
issustainability
toconsumers?According
to27%
ofconsumers
who
likeStarbucks,sustainability
is
importantwhen
itcomes
to
restaurantchains,compared
to
themarket
average
of
19%.9Notes:“Which
ofthese
statements
about
restaurantchains
do
youagreewith?”;
Multi
Pick;“When
it
comesto
restaurantchains,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=452,
Starbucks
enthusiast,
n=1,209,restaurantchain
customersSources:Consumer
Insights
Global,
asofSeptember
2023CHAPTER
02Brand
KPIs
&
benchmarkingInthischapter,youcansee
howabrandperforms
againsttheirmaincompetitors
inthe
marketplace.Thissection
allows
benchmarking
ofthekey
performance
indicatorsfrom
the
brandprofile
againsttheindustryasawhole
andotherimportant
brands.10Starbucks
performs
better
than
the
industry
average
in
categories
likeawareness
andloyaltyBrand
KPIs
&benchmarking:
IndustrycomparisonBrand
performance
withintherestaurant
chainsmarketWhen
itcomes
to
restaurant
chains,the
averageawareness
forabrandintheU.S.is
89%.
Awareness
ofStarbucks,however,
isslightlyhigherat
91%.Awareness100%With,40%
of
American
restaurant
chain
customerssayingthey
likeStarbucks,Starbucksfinds
itself
lessthan
theaverage,
44%,
forpopularity.34%
ofrestaurant
chain
customers
intheU.S.say
theyuseStarbucks,which
is
equaltothe
average
usageofanybrandinthe
industry.BuzzPopularity88%
ofStarbuckscustomers
saythey
would
usethebrandagaincompared
toan
average
loyalty
score
of83%.Starbucksis
slightlylesslikely
to
beseen
inthe
mediathan
other
brands,with
a“Buzz”score
of
25%compared
to
theindustryaverage
of
27%.LoyaltyUsageIndustryaverageBrand11
Notes:Sources:Restaurantchains
‘awareness’,‘popularity’,
‘usage’,‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:
n=1,244,
all
respondents
(awareness),
n=1,134,
respondents
who
know
the
individual
brand
(popularity),
n=1,134,
respondentswho
know
the
individual
brand
(usage),
n=391,
respondents
who
have
used
the
individual
brand
(loyalty),
n=1,134,
respondentswho
know
the
individual
brand
(buzz)Consumer
Insights
Global,
asofSeptember
2023Starbucks
was
the
ninth
most
recognized
brand
in
the
restaurant
chains
marketBrand
KPIs
&benchmarking:
awarenessSummaryAwarenessofStarbucksRank#
BrandAwareness
%Usingtheconcept
of
aided
brand
recognition,
showingrespondents
both
thebrand'slogo
and
thewrittenbrandname,we
asked:
“Doyou
know
thisbrand,
evenifonly
byname?”.9%1McDonald’s95%94%94%94%94%93%93%93%91%91%2KFC3Burger
KingTaco
BellPizzaHutDomino's
PizzaSubwayOutofrespondents
whousetherestaurant
chains91%
were
aware
of
Starbucks.Thisranksthemin9thplacecompared
to
other
brandssurveyed
inthisindustry.45Thebrand
leading
thisKPI
is
McDonald’s
who
scoredanawareness
ratingof95%.678Wendy’s91%9StarbucksChick-fil-AAwareNot
aware10Notes:“Doyouknow
this
brand,
evenif
only
by
name?”;Multi
Pick;
Base:
n=1,244,
all
respondents
(awareness)Consumer
Insights
Global,
asofSeptember
2023Sources:Starbucks
ranks
outside
the
top
ten
most
popular
brandsin
the
restaurantchains
marketBrand
KPIs
&benchmarking:
popularitySummaryPopularity
ofStarbucksRank#
BrandPopularity%Tofind
outhow
popularthebrandwas,
we
asked
eachrespondent:
“When
itcomes
to
restaurant
chains,which
of
thefollowing
brandsdoyou
like?”.1McDonald’s60%55%53%52%51%50%46%46%45%44%2Burger
KingTaco
BellSubwayOutofconsumers
who
knew
thebrand
40%
saidtheyliked
Starbucks.Thisranksoutsidethetop10positions
compared
tootherbrandssurveyed
intherestaurant
chainsmarket.340%45Chick-fil-AWendy’sMcDonald’s
who
scored
apopularityratingof
60%
istheleader
inthis
KPI.Followed
by,Burger
Kingwhoscored
55%.
Despite
Starbucks'widespreadrecognition
foritscoffee,
consumers
don'tfind
theirpositioning
asadiningdestination
particularlyimpressive
asitfallsoutsidethetoptenrankings.660%7Applebee'sKFC89PizzaHutDomino's
PizzaLikeDonotlike10Notes:“When
it
comesto
restaurantchains,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=1,134,
respondents
who
know
the
individual
brand
(popularity)Consumer
Insights
Global,
asofSeptember
2023Sources:Starbucks
was
the
tenth
most
used
restaurant
chain
by
customersBrand
KPIs
&benchmarking:
usageSummaryUsage
ofStarbucksRank#
BrandUsage
%63%Afterpopularity,we
want
tocover
thevalueactiongapsotounderstandifthe
brandwas
alsothen
beingused,we
asked
each
respondent:
“When
itcomes
torestaurant
chains,which
of
thefollowing
brandshaveyou
used
inthepast12
months?”.1McDonald’s2Burger
KingTaco
BellSubway52%34%349%Outofcustomers
who
knew
thebrand34%
saidtheyused
Starbucks.Thisranksthemin10th
placecompared
to
other
brandssurveyed
inthisindustry.445%5Wendy’s45%Thebrand
leading
thisKPI
is
McDonald’s
who
had
ausagescore
of63%.
Followed
by,Burger
Kingwhoscored
52%.
Starbucks,placed
inthe10th
position
isstillfarbehindthe
market
leaders
interms
of
usage.6Chick-fil-ADomino's
PizzaKFC42%66%741%836%9PizzaHutStarbucks35%UseDonotuse1034%Notes:“When
it
comesto
restaurantchains,
which
ofthe
following
brands
have
youused
in
the
past12
months?”;
Multi
Pick;Base:
n=1,134,
respondents
who
know
the
individual
brand
(usage)Consumer
Insights
Global,
asofSeptember
2023Sources:Starbucks
has
the
top
most
loyal
customers
in
the
restaurant
chains
marketBrand
KPIs
&benchmarking:
loyaltySummaryLoyalty
ofStarbucks’
consumersRank#
BrandLoyalty
%88%Afterascertaining
theconsumer
use
of
abrandin
thelast12
months,thenext
most
important
indicatoristoestablish
whether
abrand
cankeep
acustomer.
Todothatwe
measure
theloyalty
ofthese
consumers
byaskingeach
respondent:
“When
itcomes
to
restaurantchains,which
of
thefollowing
brandsare
you
likely
touseagaininthefuture?”.1StarbucksMcDonald’sApplebee'sWendy’sSubway12%288%387%487%Outofcustomers
who
used
Starbucks,88%
saidtheywould
usethebrandagain.Thisranks1st
positioncompared
to
other
brandssurveyed
inthisindustry.587%6PopeyesTacoBellPizzaHutIHOP86%McDonald’s
who
scored
aloyalty
score
of
88%
isinthe2nd
position.
Followed
by,Applebee’s
in3rd
whoscored
87%.
Starbucks,atthetop,enjoys
strong
brandloyalty
among
itscustomers,
with
adedicatedconsumer
baseconsistently
choosing
Starbucksforitsproducts
and
services.786%884%88%Not
return984%Loyal10Chick-fil-A84%Notes:“When
it
comesto
restaurantchains,
which
ofthe
following
brands
are
youlikely
touse
againin
the
future?”;
Multi
Pick;Base:n=391,
respondents
who
have
used
the
individual
brand
(loyalty)Consumer
Insights
Global,
asofSeptember
2023Sources:Starbucks
falls
out
of
the
top
ten
for
the
most
heard
brand
in
the
media
withinthe
restaurant
chains
marketBrand
KPIs
&benchmarking:
buzzSummaryBuzz
ofStarbucksRank#
BrandBuzz%41%Isthebrand
hot
or
not?Isitcausingastirinthemediaandonline,tofind
thisoutwe
asked
each
respondent:“Whichof
thefollowing
brandshaveyounoticed
inthemedia,on
social
media,or
inadvertising
inthepast3months?”.1McDonald’s2Domino's
PizzaBurger
KingChick-fil-AApplebee'sArby’s38%25%337%Outofcustomers
who
knew
thebrandonly
25%
saidthey
had
heard
aboutStarbucksinthemedia.
Thisranksoutsidethe
top
10
positionscompared
to
otherbrandssurveyed
inthisindustry.434%534%631%Thebrand
leading
thisKPI
is
McDonald’s
who
had
abuzzscore
of
41%.
Followed
by,Domino's
Pizza
whoscored
38%.
Starbucks,while
excelling
inmost
areas,
isstillworking
to
make
asignificantimpactinterms
ofmedia
presence,
aimingtosecure
aspotamong
thetop-performing
brandsinthis
KPI.7Subway31%75%8Taco
Bell30%9PizzaHut28%BuzzNobuzz10Dunkin’
Donuts27%Notes:“Which
ofthe
following
brands
have
younoticed
in
the
media,
onsocial
media,
orin
advertising
in
the
past3months?”;
Multi
Pick;
Base:
n=1,134,
respondents
who
know
the
individual
brand
(buzz)Consumer
Insights
Global,
asofSeptember
2023Sources:CONSUMER
INSIGHTSUnderstand
what
drivesconsumersMasterconsumers,brandsandmarkets.WithConsumerInsights
youget
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 商品房预售合同格式合集
- 药店转租协议合集
- 房屋出租定金意向协议书范文合集
- 二手房按揭购房合同合集
- 西安市房屋租赁合同书合集
- 利用函数性质判定方程解的存在性 高一上学期数学北师大版(2019)必修第一册
- 第12课《醉翁亭记》教学设计 统编版语文九年级上册
- 骆驼祥子读后感800字左右初一5篇
- 骨科临床与学习笔记总结
- 高一军训的心得体会600字左右八篇
- 防诈骗宣传短片剧本
- 苗圃林木良种补贴苗木培育项目实施方案
- 开国大校李克明
- 智慧城市管理系统中的传感器数据采集与清洗方法研究
- 大型商场超市安全生产管理规定方案范文
- 高中数学必修2立体几何专题二面角典型例题解法总结
- (2021年整理)国家级高技能人才培训基地建设项目实施方案
- 外墙涂料施工技术交底(完整版)
- (完整版)锅炉拆除施工方案
- 成人高考学历招生话术
- 青岛《小数的初步认识》ppt课件
评论
0/150
提交评论