版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
Mumbai,March5,2008WFA/ISA-GlobalAdvertiserConference1MakethemostofnowWFA/ISA–GlobalConference
GraceMolenaarHeadofBrandDevelopment
TheVodafoneBrand–Creatingacultureofbrandengagement
Mumbai,March5,2008WFA/ISA-GlobalAdvertiserConference2Wearecommittedtobuildingtheworld’smostvaluablecommunicationsbrandVision,2001‘TobetheWorldLeaderinMobileCommunications………….’Mumbai,March5,2008WFA/ISA-GlobalAdvertiserConference3Ourglobalbrandbuildingjourneystartedonly7yearsago,andhashadanumberofdistinctphasesBrand
Migration“Hello”“HowAreYou?”LaunchVodafonelive!launch‘MaketheMostofNow’LaunchOpCo‘HowareYou?’andVodafonelive!executionsOpCo‘HowareYou?’ExecutionsPre200120012002200320042005MTMONToneofVoice20062007Mumbai,March5,2008WFA/ISA-GlobalAdvertiserConference4WehavealsobuiltthebrandbyunifyingwhatwasaproliferationofsubbrandsunderasinglebrandhierarchyProducts&ServicesInasinglebrandhierarchy,thereisonlyonebrand;everythingelseisinformationtohelpcustomersnavigate(thisdrovetheimplementationofourcurrentnamingstrategy)MasterBrandTheproliferationofsub-brandswashinderingourabilitytobuildVodafoneastheleadingbrandinourcategoryMumbai,March5,2008WFA/ISA-GlobalAdvertiserConference5AsaresultwehaveachievedtremendousgrowthinourbrandawarenessandpreferenceEvolutionofPreferenceforVodafoneBrandEvolutionofSpontaneousAwarenessforVodafoneBrandMumbai,March5,2008WFA/ISA-GlobalAdvertiserConference6Ourbrandisbuiltonafoundationofanumberofstrategiccomponents,withtheMarketingFrameworkattheirheartMARKETINGFRAMEWORKBRANDEDCUSTOMEREXPERIENCEBRANDCOMMUNICATIONSBRANDVALUES&ENGAGEMENTMumbai,March5,2008WFA/ISA-GlobalAdvertiserConference7TheMarketingFrameworkisthecornerstoneofourBrandStrategyWhyarewehere?HelpingourcustomersmakethemostoftheirtimeWherearewegoing?Wewillbethecommunicationsleader
inanincreasinglyconnectedworldWhatdowedo?Creating&deliveringunbeatableexperiencesthrough……Howdowedoit?BeingRed,RockSolid,RestlessBYBYBYMumbai,March5,2008WFA/ISA-GlobalAdvertiserConference8WehaveputthebrandatthecentreoftheCustomerExperienceArunSarin,CEOVodafone“Abrandiswhatabranddoes.”“Themostvaluablebrandsintheworldarethosewherethecustomerknowsthey’regoingtogetagoodexperience”SirJohnBond,Chairman,VodafoneMumbai,March5,2008WFA/ISA-GlobalAdvertiserConference9Wewantourcustomerstofeelappreciated,confidentandinspiredHelpingourcustomersmakethemostoftheirtimeRed RockSolid RestlessPassionateTrustworthyCreativeEmotionalDirectInspiringAppreciatedConfidentInspired...soourcustomersspendmoretimewithusWearebybeingtherefore
ourvoiceissoour
customersfeelMumbai,March5,2008WFA/ISA-GlobalAdvertiserConference10…..andwehavemadeacommitmenttocustomers
throughournewCustomerPromiseOurPromisetoyouWevalueyourtimemorethananyoneelse.That’swhy,whereveryouseeVodafone,youcanexpect:AnetworkyoucanrelyonwhenyouneeditExpert,friendlyhelpandadvice–youonlyhavetoaskonceWhenyou’reabroad,theservicesyouneedwillbeaseasytouseasathome,andyou’llknowwhatyouarepayingNewandinspiringsolutionstohelpyoumakethemostofyourtimeMumbai,March5,2008WFA/ISA-GlobalAdvertiserConference11Inthelast18monthswehavefurtherrefinedthebrandandcustomerexperience……Mumbai,March5,2008WFA/ISA-GlobalAdvertiserConference12BrandIdentity–Aunique,contemporaryandiconicidentitywhichgivesVodafonethestatureofaworld-classbrand
Mumbai,March5,2008WFA/ISA-GlobalAdvertiserConference13Communications–alllocallyexecutedtoourBrandIdea,anewToneofVoiceandrefreshedBrandGuidelinesMumbai,March5,2008WFA/ISA-GlobalAdvertiserConference14Retail–anewdesignbringingthebrandideatothecustomerexperienceMumbai,March5,2008WFA/ISA-GlobalAdvertiserConference15Sponsorship–drivingbrandawarenesswithactivationoftwonewpropertiesMumbai,March5,2008WFA/ISA-GlobalAdvertiserConference16Engagingtheemployee–drivingthebrandideainternallyMumbai,March5,2008WFA/ISA-GlobalAdvertiserConference17RelevantReliableEasytouseInnovativeMobileInteractionManagement-Bringingthebrandideatohandsetexperience
Differentiationstrategy: Tomakethemostofcustomer’stime!Positioningstrategy:CostSavinginEuropeRevenueGrowthinEmergingMarketsGlobalstrategy:FittingintoourStrategyAninnovativeHandsetbasedSelfCareapplication,thatwillallowourcustomerstoaccessrealtimeselfcareservicesdirectlyfromtheirphones.AcapabilitythatenablestailoredondeviceselfserviceandCRMtransactionsItwillradicallyimprovethequalityofuser’sInteractionswiththeirproductsandservices,makingthingssimplerandmoreeasilyaccessibleMumbai,March5,2008WFA/ISA-GlobalAdvertiserConference18Sowhereareweonourbrandjourney?Ourkeychallengeistobuildanemotionalbrandwithaclearroleinpeople’slivestoturncustomersintofans(andadvocates)DriveawarenessandrelevanceDrivepreferenceanddifferentiationBuildregardandmomentumWearehere200120052010Mumbai,March5,2008WFA/ISA-GlobalAdvertiserConference19DifferentiationDrivesProfit
ChangesinOperatingProfit1993to1995MonobrandsonNYSEHighLowLowHighDIFFEREN-TIATIONRELEVANCEMission&GrowthDeathDecliningDominanceCOMMERCIALBRANDPOSITIONSource:Y&R/SternSteward2000+18%+289%+128%+2%-x%Mumbai,March5,2008WFA/ISA-GlobalAdvertiserConference20Wearecurrentlyranked11thmostvaluablebrandintheworldProgress,2007MostValuable250GlobalBrands2006Mumbai,March5,2008WFA/ISA-GlobalAdvertiserConference21EmployeeEngagementVideo
Mumbai,March5,2008WFA/ISA-GlobalAdvertiserConference22VodafoneBrandStory
Mumbai,March5,2008WFA/ISA-GlobalAdvertiserConference23Wherehavewecomefrom?Wehavemadesignificantprogressindeliveringaworldclassbrandofbothglobalstatureandlocalrelevance….onourjourneyfromabrandthatisknown,toonethatislovedWeknowwhowewanttoattracttobepartofourcommunityWehaveadistinctiveidentityWearegettingaglobalunderstandingoftheculturalnuancesofTimeandhowwecanuniquelytapintocustomersdesiretomasterittolivelifemorefullyWehaveaclearunderstandingofourpast,andvisionofourfuturethathashelpedusdefineouruniquepersonalityWeareallindividuallyandcollectivelymovingtowardsdeliveringthisuniquelyandconsistentlyeverydayMumbai,March5,2008WFA/ISA-GlobalAdvertiserConference24Wherearewegoing?ThiscontinuingbrandstorywillbecomeatouchstoneforallofusItwillhelpusunderstandtothenextlevelofdepthWhoweareWhereweplayWhatwedoOurRallyingcrySothatwecancontinuetodeepenourunderstandingofourVodafonebrand…Andcontinuetodeliveritasonecompany.Mumbai,March5,2008WFA/ISA-GlobalAdvertiserConference25WhereweplayMarketDefinitionPositioningTargetCustomerInsightWhatwedoDifferentiationFunctionalBenefitsEmotionalBenefitsWhowearePersonalityValuesPhysiqueOurrallyingcryAmbitionPurposePromiseMumbai,March5,2008WFA/ISA-GlobalAdvertiserConference26WhatwedoDifferentiation:AGreatCustomerExperienceFunctionalBenefits:Useful,Seamless,StimulatingEmotionalBenefit:Inspired(tousemytime)WhereweplayMarketDefinition:IntegratedCommunicati
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 供应商安全管理要点解析
- 2024年安徽省县乡教师选调考试《教育心理学》真题汇编带解析附参考答案(基础题)
- (高清版)GBT 42190-2022 卫星遥感监测技术导则 霾
- (高清版)GBT 23586-2022 酱卤肉制品质量通则
- 2024年安徽省县乡教师选调考试《教育心理学》真题汇编带解析【预热题】
- 老人遗赠扶养协议书合集
- 2024食品冷链行业物流与供应链数字化转型白皮书-上海弘人网络科技有限公司+中冷链
- 成都市房屋购买合同书合集
- 南京市房屋转让协议书范本合集
- 商品房买卖合同完整版样式合集
- 2024年浙江省“山海联盟”初中学业水平考试模拟(四)社会法治试题
- 2024年湖北省初中名校联盟中考三模数学试题
- 微震监测系统
- MOOC 小学生心理辅导-湖南第一师范学院 中国大学慕课答案
- 第7课全球航路的开辟和欧洲早期殖民扩张课件-2023-2024学年中职高一下学期高教版(2023)世界历史全一册
- 呼啸山庄PPT.ppt
- 等差数列的概念.ppt
- 解析动画片《飞屋环游记》.ppt
- 小学数学教学新理念ppt课件
- 同顺里社区关于“家长学校建设“实施方案.doc
- SR4400马兰士说明书.pdf
评论
0/150
提交评论