商务英语口语Task 3 Check-in

Business

EnglishLOGO商务英语口语ByIvyCheck-inLOGO入住TaskThree目录CONTENTSPart1Part2Part3Part4话题引入Lead

InProcedure入住的程序Sample样例Review回顾

Lead

inLOGO话题引入PartOneI.Lead

In1.Howmanytypesofroomarethereinahotel?

singleroom单人间doubleroom双人间tripleroom三人间familyroom家庭套间deluxesuite豪华套间businesssuite商务套间presidentialsuite总统套间I.Lead

In2.Doyouknowthefollowinghotelfacilities?diningroom

lobbyfitnesscenter

swimmingpool

conferencehall

recreationalarea

ProceduresLOGO入住的过程PartTwoII.

ProceduresStep

1.

Greet

♪Goodmorning.WelcometoGrandHotel.MayIhelpyou?---Goodmorning.I’dliketocheckin.

♪Goodevening,sir.CanIhelpyou?

---Yes,please.I’dlikearoomforthenight.II.

ProceduresStep

2.

Checkthereservationinformationandroomavailability♪Doyouhaveareservation?

---Yes,Ihavebookedasingleroomfromtonight.♪Justamoment,please.I’llcheckitforyou.♪Thanksforyourwaiting.Yes.YourreservationisforadoubleroomfromMay4th-7th.Isthatright?♪Isthereanyroomavailable?Wedon’thaveareservation.---Yes.Whatkindofroomwouldyoulike?II.

ProcessesStep

3.

Checktheperiodofstayandroomrate♪Howmanynightswouldyouliketostay?♪Howwouldyouliketomakepayment?---ByVisaCard,isthatok?♪Whatabouttherateforadeluxeroom?---It’s$55pernight.♪Wouldyouliketopayfortheroomincashorwithacreditcard?II.

ProcessesStep

4.

Letthecustomershowthepassportandfillintheform♪Couldyoupleaseshowmeyourpassport?♪Doyouneedmypassportnumber?♪Couldyoufillinthisform,please?♪WouldyoupleasecompletetheregistrationformwhileIprepareyourkeycard?II.

ProcessesStep

5.

Givetheroomkey♪Noweverythingisinorder,andhere’syourkeycard.Yourroomnumberis602,onthe6thfloor.♪Hereareyourkeycard,passportandcreditcard.Ourbellmanwillshowyoutoyourroom.II.

ProcessesStep

6.

Extendwishes♪Ihopeyouenjoyyourstayatthehotel♪Ifyouneedanything,dial0forthereceptionarea.Haveagoodstay.♪Haveagoodrestandenjoyyourstaywithus.♪Haveaniceevening!

SampleLOGO样例PartThreeIII.

SampleWatch

the

following

video

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pay

attention

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languages

and

manners.Check-in教学视频

ReviewLOGO回顾PartFourIV.

ReviewProceduresofCheck-in:Step

1.

GreetStep2.CheckthereservationinformationandroomavailabilityStep

3.

ChecktheperiodofstayandroomrateStep

4.

Letthecustom