商务英语4-01-国开机考参考资料

本文档的说明：文档是帽网络收集整理而来！交际用语（单选题）问题1:-Thanksforinvitingmetotheparty,butI'mnotavailable.

-_____________________选项:Ihopeyoulikeit.选项:That'snotgood.选项:I'msorrytohearthat.参考答案是：I'msorrytohearthat.问题2:-HowwasyourtriptoLondon,Jane?

-______________选项:Oh,wonderfulindeed.选项:Byplaneandbybus.选项:Theguideshowedmetheway.参考答案是：Oh,wonderfulindeed.问题3:-Hi,I'mJack.

-__________I'mNancy.选项:Nicetomeetyou.选项:Hereyouare.选项:What'sup?参考答案是：Nicetomeetyou.问题4:-Isthereabanknearhere?

-___________________选项:No,Idon'tlikeit.选项:Yes.Isawitthismorning.选项:Yes.Thereisonejustdowntheroad.参考答案是：Yes.Thereisonejustdowntheroad.问题5:-Betty,we'llhaveabuffetpartynextSaturday.Willyoujoinus?

-______________Thankyou!选项:I'dloveto.选项:I'mafraidnot.选项:Bynomeans.参考答案是：I'dloveto.词汇与结构（单选题）问题1:Shestandsin__________positionintheline.选项:thefifth选项:five选项:thefive参考答案是：thefifth问题2:There_______________someadvantagestodoit.选项:is选项:are选项:be参考答案是：are问题3:Isthere_______inthemeetingroom?选项:anyone选项:everyone选项:someone参考答案是：anyone问题4:OK,let's______________adecisiontogopublic.选项:make选项:making选项:made参考答案是：make问题5:Inthecompany,allofthestaffhavetobelieve____________quality.选项:in选项:from选项:with参考答案是：in问题6:Melindawillsellherhouse___________.选项:byaccident选项:bychance选项:byauction参考答案是：byauction问题7:Thenyour___________willbesoldbyauction.选项:stiff选项:staff选项:stuff参考答案是：stuff问题8:Toattractinvestors,thegovernmenthas___________itstaxandlaborlaws.选项:adapted选项:applied选项:adjusted参考答案是：adjusted问题9:Ifpeople______we'reveryvaluable,theywon'tbuyourstock.选项:dothink选项:think选项:don'tthink参考答案是：don'tthink问题10:Sheisnotathome.She________beeninthelibrary.选项:wouldhave选项:musthave选项:shouldhave参考答案是：musthave问题11:How____________itistoday!选项:sunny选项:asunnyday选项:sunnyday参考答案是：sunny问题12:Travelers,when______thechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.选项:buy选项:buying选项:tobuy参考答案是：buying问题13:Respectingfellowteammateskeepseveryoneinagood______andencouragesoverallteamspirit.选项:mood选项:state选项:situation参考答案是：mood问题14:Current___________arethosedebtsthatmustbepaidwithintheyear.选项:assets选项:equities选项:liabilities参考答案是：liabilities问题15:Inbusiness,whateveryoudo,donot____________illegalbenefit.选项:chase选项:choose选项:challenge参考答案是：chase阅读理解（单选题）TheAmericanideaofcustomerserviceistomakeeachcustomerthecenterofattention.Andwhereveryougo,goodcustomerservicemeansmakingcustomersfeelspecial.

Whencustomersgettoastore,theyaretreatedashonoredguests.Customersdon'tusuallyfindstoreclerkssittingaroundwatchingTVorplayingcards.Instead,theclerksgreetthemwarmlyandoffertohelpthemfindwhattheywant.Customersusuallydon'thavetoaskhowmuchitemscost,sincepricesareclearlymarked.

Whencustomersarereadytocheckout,theycangotothenearestandshortestcheckoutlane.Goodstoresopennewcheckoutlaneswhenthelineupsgettoolong.Someevenofferexpresslanesforcustomerswith10itemsorless.Aftertheypayfortheirpurchases,customersreceiveasmileandawarm“thankyouandhaveaniceday”fromtheclerk.

InAmerica,customerservicecontinueslongafterthesale.Manyproductscomewithamoneybackguarantee.Expensiveitemslikecars,computersorstereosoftenhaveawarrantythatensures

trouble-freeuseforaperiodofayearormore.Advertisementsregularlyincludethemotto,“Your

satisfactionisguaranteed.”Soifthereisaproblemwiththeproduct,customerscantakeitback.Thecustomerservicerepresentativewilloftenallowthemtoexchangetheitemorreturnitforafullrefund.

CustomerserviceinAmericagrowsoutofthebeliefthat“thecustomerisalwaysright”.Ifapersonreceivespoorservicefromastore,heprobablywillavoidshoppingthereinthefuture.Ontheotherhand,customersoftenremainloyaltoabusinessthathasexcellentserviceeveniftheirpricesarehigher.问题1:WhatistheAmericanideaofcustomerservice?选项:Tomakemoney.选项:Tomakeeachcustomerthecenterofattention.选项:Tomakeallthecustomersbuytheproduct.参考答案是：Tomakeeachcustomerthecenterofattention.问题1:Whatdocustomersfindwhentheyenterthestore?选项:StoreclerksaresittingaroundwatchingTV.选项:Storeclerksareplayingcards.选项:Storeclerksaregreetingthemwarmly.参考答案是：Storeclerksaregreetingthemwarmly.问题1:Aftertheypayfortheirpurchases,whatdocustomersreceivefromtheclerk?选项:Asmileandawarm“thankyouandhaveaniceday”.选项:Anegotiationfortheproduct.选项:Thepricemarkoftheproduct.参考答案是：Asmileandawarm“thankyouandhaveaniceday”.问题1:Expensiveitemslikecars,computersorstereosoftenhavea____________thatensurestrouble-freeuseforaperiodofayearormore.选项:warranty选项:admit选项:license参考答案是：warranty问题1:CustomerserviceinAmericagrowsoutofthebeliefthat“_____________________”.选项:thecustomerisalwaysright选项:thankyouandhaveaniceday选项:yoursatisfactionisguaranteed参考答案是：thecustomerisalwaysright阅读理解（判断题）Ifyouwanttobecomeafranchisee,thetipsbelowcanhelpyoutofindtheperfectopportunity.

Befocusedonyourpreference.Onthestageofdecision-making,thebottomlineis:Don'truleoutabusinesswithoutlearningorseeingwhattheday-to-daywilllooklike.Forinstance,thinkaboutamomreturningtotheworkforcewhoknowsshewantstointeractwithchildrenonadailybasis.Amongthehundredsofoptionsthere,sheneedstodecideifshewouldliketobehandsonasateacherorifshewouldrathermanageafacilitythattutorschildreninmath.Decidingbetweenthetwoiseasyifsheconsiderswhichday-to-daypositionshewouldpreferandhowthatwillimpactherothergoals.

Beproactivewithyourresearch.Afteryou'vedeterminedwhatroleyouwantinafranchise,it'simportanttostartresearchingdifferentoptions.Physicallyvisitmanydifferentfranchiselocationsandbrowsethewebandthendeterminewhatwillbeafitinyourcommunity.

Makesurethefranchiserhasexperience.Beforesigningontoafranchise,itisessentialtoaskthefranchiserabouttheexecutiveteamanditspastindustryexperience.Findoutifthecompanyleadershavehadsignificantexperienceatanotherfranchiseandarenowapplyingthatknowledgesuccessfully.

Readthefranchisedisclosuredocumentcarefully.Thefirstthingtolookatishowmuchafranchisewouldcosttopurchase.Makesureyouhaveafinancialadviserwhocanlookatthatitemwithyouandseethetypeofprofitafranchiseecanmakeonaverage.It'salsoimportanttotakealookatthepost-terminationclauseintheagreementtomakesurethatwhenyouwanttoleavethebusiness,youknowthetermswellandyourinterestsareproperlyprotected.问题1:Whendecidingonabusiness,itisnecessarytolearnorseewhattheday-to-daywilllooklike.选项:T选项:F参考答案是：T问题1:Beforeyou'vedeterminedwhatroleyouwantinafranchise,it'stimetostartthebusiness.选项:T选项:F参考答案是：F问题1:Beforesigningontoafranchise,theessentialjobistoaskthefranchiserabouttheexecutiveteamanditspastindustryexperience.选项:T选项:F参考答案是：T问题1:Whenreadingthefranchisedisclosuredocument,thefirstthingtolookatishowlongafranchisewouldtaketopurchase.选项:T选项:F参考答案是：F问题1:Whenyouwanttoleavethebusiness,youhavemadeenoughmoneyandyouaresatisfiedwiththat.选项:T选项:F参考答案是：F写作（问答题）问题1:Writeaninvitationletteraccordingtotheinformationgivenbelow.

•Yournameandposition:SimonZhang,PresidentofTianjinTrustInt'lTradeCo.,Ltd.

•Yourbusinesspartners:Mr.JamesLaird,andMr.LukeSmith

•Timeofvisit:betweenJan.28andFeb.4

•Purposeofvisit:potentialfinancing

•Expensestobeborneby:yourbusinesspartnersDearMr.