民航乘务英语 课件-Mission 7 预防和控制大流行疾病

民航乘务英语EnglishforCabinCrewMission7PreventionandControlofPandemic任务七

预防和控制大流行疾病Part1LearningObjectives知识目标：掌握处理防控流行疾病等的处置流程及专业英文表达。能力目标：运用防控流行疾病处置要点进行英文对话及相关服务。素质目标：强化敬业奉献的职业操守。Mission7PreventionandControlofPandemicPart2ConversationI.Pointsofservicelanguage.（1）Reportingtothecaptainaboutpandemicinformation向机长汇报流行病信息Thisisthepersonalinformation.这是他们的个人信息。I’dliketoreportthatthereare6passengerswhohavebeenreleasedfromcentralizedisolationtoday.我向您汇报，今天有6位旅客从隔离点离开。Mission7PreventionandControlofPandemic（2）Supervisingtheconditionofthepassengers监管乘客情况Iwillmanageandsupervisetheuseofmasksofpassengersthroughoutthewholeflight.我将会在整个飞行过程中处理和监管乘客的口罩使用情况。PleasebesuretoletmeknowbeforeyouusethelavatorysothatIcandisinfectandcleanitinadvance.请在使用洗手间之前告知我，以便我提前做清洁消毒。Mission7PreventionandControlofPandemicPart2ConversationI.Pointsofservicelanguage.（3）Carryingoutcabinserviceinpandemicpreventionandcontrol大流行疾病时的客舱服务开展Antisepticwipesareavailable.配备有消毒湿巾。Wewillmakethelastthreerowsasthecabinisolationarea.我们将会设置最后三排座位为隔离区。Pleasedoremembertocleanthelavatorythoroughlyandmakecompletedisinfection.请记得彻底清洁洗手间及进行消毒工作。Doremembertoputyourmaskoveryournoseandmouthtightly.请记得戴上口罩并防护好口鼻。Pleasewashanddisinfectyourhandsbeforeandafterwearingprotectiveequipment.请在穿戴及脱下防护用品时对手部进行清洗消毒。Mission7PreventionandControlofPandemicII.Listentotheconversationandfillintheblanks.音频C：CaptainP：PurserFA：FlightattendantsPA：PassengersGS：GroundstaffB：BobMission7PreventionandControlofPandemicPart2ConversationGS：Goodmorning,purser.I’mTomfromShanghaiairport,workinginpandemicquarantineservice.Thereare6passengerswhohavebeen（1）

today.FivepassengersarefromJapanandoneisfromKorea.Ihavereportedthisto（2）

already.Thisisthepersonalinformation.P：Thanks,Tom.Wouldyoupleasetellmehowmanydays（3）

andgivemetheirNATreports?GS：Sure,purser.Theyhavebeenquarantinedfor14days.P：Great.Thankyou.Scenario1Mission7PreventionandControlofPandemicC：Hello,captainspeaking.P：Morning,captain.I’dliketoreportthatthereare6passengerswhohavebeenreleasedfromcentralizedisolationtoday.FivepassengersarefromJapanandoneisfromKorea.AllofthemhavevalidNATreports.C：OK.Igotit.Keepnormalizedcontrol.P：Certainly.Scenario2Mission7PreventionandControlofPandemic（Thecrewmembersareintroducingpandemicinformationatthepre-flightbriefing.）C：Hello,everyone.It’smygreathonortoflywithyoutoday.Letmeintroduceourflightbriefly.Ourflightis（4）

.Now,ourpurserwillintroducethecabinserviceaboutourflight.P：Sincewe’reinamedium-riskflight,weneedtochangethedetailsoffoodserviceandoutfitequipmentconfiguration.Inallcabins,towelswillnotbeprovidedthroughouttheflight.Instead,antisepticwipesareavailable.Asforfoodanddrinksservice,wewillnotofferedibleiceandcoldfoodswhileindividualpackagedrinkswillbesupplied.Scenario3Mission7PreventionandControlofPandemicFA：OK,we’vegotit.Andhowaboutthefirstandbusinessclass?P：Infirstandbusinessclass,（5）

isallowed.C：Thankyoufortheintroduction,purser.Todaywe’llhave6passengersfromthepandemicarea,partitionedmanagementwillbecarriedoutduringtheflight.Wewillmakethelastthreerowsasthecabinisolationarea.Pleasedoremembertocleanthelavatorythoroughlyandmakecompletedisinfection.Ifthereisanythingsuspectedafterwardsinthecabin,reporttomeassoonaspossibleandhandlewiththeemergencyaccordingtoourairlines’guidelinesforpandemicpreventionandcontrol.Scenario3Mission7PreventionandControlofPandemicP：Yes,wewillthentransfer（6）

intothecabinisolationareaandappointFA1asthespecificcrewinchargeofthesepassengers.Iwillalsoreportthepandemicpreventionconditionimmediatelyafterwearriveatthedestination.C：Thankyouforyourdetaileddescription.Weshouldalsoprotectourselvesduringthecabinservice.Thisisthepriorityforeveryone.Doremembertoputyourmaskoveryournoseandmouthtightly.Pleasewashanddisinfectyourhandsbeforeandafterwearingprotectiveequipment.FA：OK,wewill.C：Sincewehavemadeallthecabinproceduresclear,let’sgetontoworkandwishyouapleasantday.Scenario3Mission7PreventionandControlofPandemicP：IsthatBobspeaking?B：Yes.It’sBob,purser.P：OK,Bob.TheNATreportsforthese6passengerswhohavebeenreleasedfromcentralizedisolationareallvalid.Iwillassignyouasthespecialpersoninchargeofthemtoday.B：Well,purser.I’mcomingtopickthemup（7）

.P：OK.Don’tforget（8）.B：Isee.IhavewornanN95mask,apairofgogglesandrubbergloves.Atthesametime,backupN95masksarealsopreparedforpassengers.Iwillmanageandsupervisetheuseofmasksofpassengersthroughoutthewholeflight.P：Allright.Thankyou.Scenario4Mission7PreventionandControlofPandemicB：Goodmorning,Ladiesandgentlemen.Welcomeaboard.IamtheflightattendantBobwhowillserveyoutoday.Pleasefollowme.Hereareyourseats.Yourseatnumberisindicatedinyourboardingpass.Foryoursafety,we’veprepared（9）

foryou,includingsnacksanddrinks.Pleasepayattentiontothat.PA：Excuseme,canweusethelavatory?B：Yes.Wehavepreparedthis（10）

foryou.It’soverthere.PleasebesuretoletmeknowbeforeyouusethelavatorysothatIcandisinfectandcleanitinadvance.AnythingelseIcandoforyou?PA：No,thanks.B：Mypleasure.Ifyouneedanyhelp,pleasefeelfreetoletmeknow.Haveanicetrip.Scenario5Mission7PreventionandControlofPandemicIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Whowillbereleasedfromquarantineandboardtheairplane?（2）Howwillthefoodservicebeservedonboardinallcabins?（3）Whatdoesthecaptainaskthepurserfor?（4）WhatdoesBobneedtodotoprotecthimself?（5）Ifthepassengerwantstogotothelavatory,whatwillBobdo?Mission7PreventionandControlofPandemicIV．Practice.（1）Practicethedialogueabovewithyourpartner.（2）Performanewrole-playwithyourpartner.Mission7PreventionandControlofPandemicPart3AnnouncementI.NotesfortheArrivalCard.Ladiesandgentlemen,

AccordingtotherequirementsofChineseaviationauthority,allinboundpassengersneedtofilloutthearrivalcardbeforelanding.Ifyoudon’thaveit,pleaseletusknow.IfyoueitherstayedinorpassedthroughaQuarantinableDiseaseRiskAreasuchasMERS-CoV,Cholera,AvianInfluenza,orYellowFever,pleasefilloutthehealthquestionnaireandsubmitittothequarantineofficeruponyourarrival.Ifyouhaveanysymptomssuchasfever,cough,rashordiarrhea,pleasenotifyittothequarantineofficer.

Thankyou.Mission7PreventionandControlofPandemicPart3AnnouncementII.Warningtheinfectiousdiseases.Ladiesandgentlemen,

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