剑桥商务英语课件making-contacts

Unit1MakingContacts1JobResponsibilitiesDevelopingaConversation2MakingContacts3CONTENTS4Business

Correspondence1.1JobdescriptionAdverbs&expressionsoffrequency1.2Personalprofiles1.31.JobResponsibilitiesSscanbrieflydescribeone’sjobSscanwriteapersonalprofileObjectivesWhatdepartmentdoyouthinkeachpersonworkin?1.I’mresponsibleforinvoicingourcustomers.2.I’minchargeofthetrainingprogram.3.Idealwithcustomerproblems.4.Idealwithenquiriesaboutourproducts.5.I’mresponsibleforbuyingrawmaterials.6.I’minchargeofsoftwaredevelopment.FinancedepartmentHumanResourceCustomerserviceSalesPurchasingTechnicalSupportCompanyStructureProductionPlantmanagerTechnicianMaintenanceofficerQualityControllerFinanceChiefAccountantAccountsClerkCreditControllerPurchasingOfficerSalesSalesManagerSalesRepresentativeExportclerkAfter-salesclerkHumanResourcesPersonnelManagerRecruitmentofficerTrainingOfficerPayClerkPositionsanddepartmentsAbbreviationsofJobTitlesCEO（ChiefExecutiveOfficer）首席执行官

COO（ChiefOperationsOfficer）首席运营官

CFO（ChiefFinancialOfficer）首席财务官

CTO（ChiefTechnologyOfficer）首席技术官

HRD（HumanResourceDirector）人力资源总监OD（OperationsDirector）运营总监

MD（MarketingDirector）市场总监

OM（OperationsManager）运作经理

PM（ProductionManager生产经理、ProductManager产品经理、ProjectManager项目经理)UsefulexpressionsfordescribingjobresponsibilitiesIworkinthe…departmentIworkas…I’mresponsiblefor…I’minchargeof…I’mbasedinReading,notfarfrom…Idealwith…AtthemomentI’m…Myjobinvolves…AspartofmyjobIhaveto…Adverbsoffrequencyalways（100%）usually（80%）often（60%）sometimes（40%）seldom（20%）hardly(10%)Withthe

presentsimple,weoftenuseadverbsoffrequencytosay'howoften'wedosomething.Here'salistofcommonadverbs.AdverbsoffrequencyBeforemostverbsSheoftenpreparesPowerPointpresentations.Aftertheverbsbe

Heisneverlate.ExpressionsoffrequencyWealsouseexpressionssuchasonceaweek,twiceamonth,everyMonday,onThursdays.Theseusuallygoattheendofthesentence.WehaveastaffmeetingeveryMonday/onMondays/onceaweek.HowtowriteHobbiesFamilyNameJobtitleTownResponsibilitiesHowtowriteaPersonalprofile2.DevelopingaConversation2.1Developingaconversation2.2SmalltalkSsknowthestepsofdevelopingaconversationSsknowhowtomakeasmalltalkObjectives2.1Developingaconversation1Greeting2Introduction3Talkingabouttheevent4Describingyourjob5Aboutwhereyouarefrom6Findingareasonfordoingbusinessinthefuture8Meetinganotherperson7Introducingyourpartner

StepsofdevelopingaconversationwithpeopleGreeting1.MeetingPeoplefortheFirstTime

—Howdoyoudo,Mr.Wang?

你好，王先生？—Howdoyoudo,MissLiu?

你好，刘小姐？—Nice∕Glad∕Pleasedtomeetyou.

见到你很高兴。—Nice∕Glad∕Pleasedtomeetyou,too.

见到你也很高兴。—Howareyou？

你好吗？—I’mfine,thankyou.

我很好，谢谢。—How’sitgoing?

近况如何？—Verywell,thankyou.

很好，谢谢。—What’sup?

近况如何？—Sameasusual.

老样子喽。

—Howhaveyoubeen？

你过得怎么样？—(Ihavebeen)fine,thankyou.挺好的，谢谢。

—Howisyourfather?

你爸爸好吗？—Heisallright.

他挺好的。MeetingPeopleAgainGreetingeachotherA:Goodmorning,Tom.Howareyou?

早上好，汤姆。你好吗？B:Hi,George.I’mfine.Andyou?

嗨，乔治。我还行，那你呢？A:Justsoso.

一般般喽Andyou?=Andhowareyou?A:Hello,George.How’sitgoing?

你好，乔治。近来如何？B:Great.Andhowareyoudoing?

很好，那你呢？A:Notbad.

还不错。A:Hi,Peter.What’sup?

嗨，彼得。近况如何啊？B:Nothingmuch.Howaboutyou?

没什么，你呢？A:Sameasusual.

还是老样子。Sameasusual.=Everythingisthesameasusual.IntroductionGoodmorning,LadiesandGentlemen.

MynameisAkikoFujisakiandIworkforalargetextilescompanyinJapan.

Wemanufactureawiderangeoftextilesandweemployover20,000peopleinsixdifferentcountries.Ourannualsalesarearound$30million.Haveyouenjoyedthismorning?Isthisyourfirsttimeatoneoftheseevents?TalkingabouttheeventDescribingyourjobIamresponsiblefordealingwithclientsandorganizingmeetingsandevents.Ialsowritereportsaboutthecompany’sperformance.TalkingaboutwhereyouarefromIamnowworkingintheBarcelonaoffice.IambasedinBeijing,theheadofficeofthecompany.FindingareasonfordoingbusinessinthefutureIknowyourcompanyislookingforapartneronthisThaiproject.Weareinterestedinit.IntroducingyourpartnerI’dliketointroduceyoutoMark.Doyouknoweachotheralready?MeetinganotherpersonMayIjoinyou?You’reacolleagueofMartinObach,aren’tyou?2.2SmalltalkSomuchofgettingaheadisaboutbuildingrelationshipswithpeoplewhomatter,andsmalltalkcanaccomplishthatbetterthananything.Smile,befriendly,makedirecteyecontact,lookinterested,andyouwillbeapproachableandinviting.Tip1:ThebestwaytoengagesomeoneTheweather,localandworldeventsandindustrynewsgivesyouinfinitesubjectstodiscuss.Tip2：ThebestsmalltalktopicsOff-limitchitchatincludesloveaffair,gossip,moneyproblemsetc.Swearingandcomplainingarealsono-no’s.Tips3:ThetaboosforsmalltalkIt’stimetocirculate.Excuseyourselforofferyourhand,whichsignalsyourdepartureandmovetoanothergrouporarea.Tip4:Endgame3MakingContacts3.13.2TipsformakingcontactsThereasonsandbenefitsformakingcontactsSsknowtheimportanceformakingcontactsSsknowhowtomakecontactsObjectivesWhatdoes“makingcontacts”or“networking”mean?networking

n.(建立人际关系网)networkv./n.thepracticeofmeetingotherpeopleinvolvedinthesamekindofwork,toshareinformationandadvice,supporteachotheretc.Makingcontactse.g.ProfPorterorganizedanetworkingeventforthechiefexecutivesofthetop25companies.You’vealwaysgottonetworkandmakenewcontacts.美国普华永道,香港称作罗兵咸永道会计师事务所，是全球及中国最大的跨国专业服务机构之一，它由两大国际会计师事务所PriceWaterhouse（普华）及Coopers&Lybrand（永道）于1998年7月1日全球合并而成，为世界最大的会计师事务所及专业服务机构LanguagepointsforReadingOnP10PricewaterhouseCoopers/PWC:Making

contactsGivesth.lowprioritye.g.Mentalhealthisgivenlowpriorityinmanycountries,includingplaceslikeJapanwithhighsuiciderates.SocializeTospendthetime,whenyouarenotworking,withfriendsorwithotherpeopleinordertoenjoyyourselfMaking

contactsWhynetworking?ReasonsandbenefitsMaking

contacts

Whynetworking?

Networkingistheskillofmakingcontactsandcanhelppeopleprogressintheircareerthroughknowingthe“right”people.Theskillisimportantinareassuchassaleswhereyouneedtodeveloprelationshipswithpotentialcustomers.

2MonkeysalsolikenetworksINthebaboon

([bæ‘bun]

狒狒)

world,momswithlotsoffemalefriendsmakethemostsuccessfulparents,accordingtoanewUSstudy.Itsupportstheideathatsocialsupportisanessentialpartofbaboon?andhumanlife?Baboonssocializebystayingclosetogether,groomingeachother'sfurandformingtightcoalitions(union)againstoutsidethreats.Allofthishelpsbuildtightrelationshipsamongtheirfemalesociety.ReasonsandbenefitsDevelopbusinessrelationshipGeneratebusinessopportunitiesMorecost-effectivemethodthanadsandpublicrelationsHelppeoplemaximizetheirpotentialGettoknowotherpeopleShareideas,goodforpeoplewithnoexperienceTipsfornetworkingSetyourgoalsBegenuineandauthenticVisitgroupsyouareInterestedinVolunteerinyourorganizationCallpeopleyoumeetAskopen-endedquestionsnetworkingWheredopeoplenetwork?

ConferenceTradefaireventCoffeebreakFormalnetworkingeventsOnlinenetworkingfacebook,linkedin,myspace…drinkingevent,coachingevent,clubactivity,socializingparty…QuestionDoesnetworkinghasanyadvantagescomparingwithadvertisingandpublicrelationasamethodofgeneratingnewbusiness?4.Businesscorrespondence4.1DifferenttypesofbusinesscorrespondenceExpressionsandformality4.2SsknowthetypesofbusinesscorrespondenceSsknowhowtouseformalorinformalexpressionsObjectivesInternalcommunicationFaxesLettersE-mailsMemos

(interofficememorandum,pl:memoranda)Notes

(post-itnotes)DifferenttypesofbusinesscorrespondencePleasecomparetheiradvantagesanddisadvantagesfromthefollowingaspects.SpeedTimeandspacelimitationSecurity/privacyCostConvenience2、逻辑性MemoFormatEmailFormatNoteFormatWritingPracticeMemoFormatTo:AllheadsofdepartmentFrom:SmithChen,VPofSalesDepartmentCC:SKGao(President)Date:10thSept.Subject/Re:MonthlyReport….(Amemoiseasilyrecognizablebyitsconventionalsimpleheading.)MemoFormatHowtowriteasubjectline?KISS:keepitshortandsweetUsuallyN.phraseTothepointKeyinformation

EmailFormat

From:William@126.comTo:Smith@126.comCC:PaulSubject:MonthlyReport------------------------------------------------------DearSmith….BestRegardsWilliamEve-canyoucallsomeonecalledRonabackasap?Shepassed.NoteFormat

WritingPractice

YouareamanageratLarBonner.Afterameetingwithstaff,thecompanyhasagreedtoextendparentalleaveforfathersfromtwoweekstothreeweeks.Writeamemotoallstaff.•Refertothepreviousmeeting.•Saywhenthenewsystemwillbegin(25thSeptember).•Remindstaffthattheirmanagersneedonemonth’snotice.ExpressionsandFormalityMoreformalLessformalOpeningsalutationDear…Hi…Givereasonforwriting(1)__________________Justaquicknotetosay…Refertopreviouscontact(2)__________________Thanksforyouremail…(3)__________________ItwasgoodtoseeyoulastMakeasuggestionIwouldliketosuggestthat…(4)______________/What

about…I’mafraidthat…Apologize(5)__________________Weapologizeforanyinconveniencecausedby…