职场英语（理工）-2024春学习通超星期末考试答案章节答案2024年

职场英语（理工）-2024春学习通超星期末考试章节答案2024年In1.___________,thereisalotofmen,andit’sarealmale2._________field.Anditcouldbeverydifficult,becauseIamvery3._________.Ilikemycardiganandmyscarves.WhenIfirststartedworkingintechandmyfirstinternships,Iwasreallyafraidtoactgirlyintheoffice.Ididn’tknowifIcouldlike,makefriends.IhadafemalementorwhenIwenttoMicrosoft.Myfemalementor.Shewas4.__________.Shereally5.____________metodoalltheworkthatIwanttodoandkindofbethepersonIwanttobe.

答案:technology;dominated;girly;amazing;encouragedWhichofthefollowingstatementabouttheladyisnottrue

答案:ShelearnedsomeknowledgeaboutsoftwareengineeringduringhighschoolWhichofthefollowingstatementsistrueaccordingtotheconversation?

答案:Ms.SmithisveryangryatfirstWhichofthefollowingstatementsisNOTtrueaccordingtotheconversation?

答案:TheshopsentsomeonetorepairJoann’scomputerthismorning·MaybeIwouldapologize,butIwouldalsocry.It’s1.__________formeafterall.·IfIdon’tapologize,mymanagerandmyteamarelikelytobe2._____________aswell.SoIhavetosaveeveryone.·Idisagreewiththesaying”3._____________________________.”IfIdoeverythingaccordingtothecompany’spolicyandrequirements,Iwon’tapologize.·Iwouldapologize,becauseit’stoo4._________tofindajob,especiallyforarecentgrad.·Hardtochoose...Idon’twanttolosemyjob,nordoIwanttobetraymy5.__________________.·Iwouldtalktomymanagerorbossfirst,ensuringthatheorsheknowseverythingclearly.Ifmybossis6._________________,workcomessecond.

答案:unfair;punished;Customersarealwaysright;difficult;principle;unreasonableYoucouldcallyourcustomer1or2dayslatertoseewhethersheissatisfiedwiththe5.______________________.

答案:serviceAsforthecustomeryouhavementioned,actually,Isupposeallshewantsisadronewithawell-functioning4.______________.

答案:cameraPutyourselfincustomers’shoes,andmaybeyouwillunderstandtheir3._________________.

答案:feelingsCustomersareveryangrywhenthere’saproblemwiththeirproducts,butyouhavetostaycooland1._________________.

答案:calminnovation

club

develop

offers

extended

personalized

leading

continuous

closely

directlyHaierbecomethe1.

companyinhomeappliancesproducebecausethe2.

ofitsbusinessmodel:whentheystartedtodesignor3.

something,allthedepartmentsworked4.

toachievethegoal.Therepresentativecanconductconversationtocustomers5.

.

ThisworkingpatternhelpsHaiergrow.Thecompanykeepsimprovingitsafter-salesservicetomeetcustomers’needs.InPhilippines,theycreatea6.

.InEurope,theycreateanewservicecalledHaierPremiumService，whichaimsatprovidinganintegratedand7.

servicetothecustomerwith8.

openinghoursandprioritytelephonelines.DuetotheimpactofCOVID-19,thisservicealso9.

freegiftstothecustomerswhenthetechnicianscometotheplaceforcheckingandrepairing.Thecompanythinkthisservicecanmeettheirgoalofnodistancefromconsumers,aimingfora10.

presenceclosertocustomers'needs

答案:leading;innovation;develop;closely;directly;club;personalized;extended;offers;(10)continuousAccordingtothetext,whichisNOTtrue?

答案:HaierhasdevelopedsmoothlysinceitwasfoundedAccordingtothestudyofJournalofServiceTheoryandPractice,_____mayaffecttherelationshipbetweensellersandbuyers?

答案:after-salesservicematches

feedback

loyal

convince

count

Goodproductskeepcustomersinterested,butafter-salesservicekeepsthem1)___________.Apartfromexpectingproductswhosequality2)___________theprice,customersforyearsnowalsoexpecttofindtheserviceprovidersexactlywhentheyneedthem.Ifyou’regoodatwhatyou’redoing,youshouldevenbetheonetoletthecustomersknowtheycan3)___________onyouwhenyouhaveproblems.

Taking4)__________andprovidingsupportforyourcustomerswillmeanyou’regoingtohaveamoreloyalcustomeronalong-termbasis.Therearemultiplereasonswhyafter-salesserviceisimportant—fromcreatingaloyalcustomercommunitytoimprovingyourownemployee’scustomerserviceskills.

Hereisalistofreasonswhyit’s5)__________tohaveafter-salesservice.

答案:loyal;matches;count;feedback;crucialAsanundergraduate,Istudiedcomputerscienceand1.___________.WhenIwenttograduateschool,Ibecameinterestedin2._______,andtheideathatintelligencereallyonlymeanssomethingifitis3.____________intheworld.Isawa4._________betweenthecomputersthatIhavebeenveryinterestedingrowingupandeverythingIwaslearningaboutthehumanbrain,alltheclassesinliteratureandhistoryandphilosophycertainlyareimportantinmakingsurethatthetechnologyIbuild,eventhoughitmightworkwellthatitcanalsobe5.___________bypeopleinanaestheticsense.

答案:psychology;robotics;embodied;parallel;appreciatedWhichofthefollowingtypesofbusinessdoesnothavequalitycontrol?

答案:Business-to-ComputerWhichofthefollowingisnotincludedintheconstructionplan?

答案:TheoutdoorenvironmentWhoadvisedthecompanytobuildthefullyautomatedproductionworkshop?

答案:JennyIfthe3._________oftheproductareverydelicateandfragile,every4._________shouldbeinspectedthoroughlybeforeitleavesthewarehouse.

答案:components;deliveryIt’snecessarytomakecarefulexaminationstoraw1._______toensuretheyareuptothestandard.

答案:materialsobstacleprovedpostscapacityaccelerates

hindersemissionpenetrationabroadequipped

Combustionandexplosionofbatteries1._______thedevelopmentofelectronicvehiclesand2._______athreattohumanlife.Toconquerthis3.______,BYDinventsBladeBatteriesanditsentireseriesaregoingtobe4._______withthem.ThesafetyoftheBladeBatterieshasbeen5._______bynail6.__________testand46-tontrucktest.Theproduction7.________andqualitydrawattentionathomeand8._______.Moreover,BYDalso9.__________China’smarchoncuttingcarbon10._______.

答案:hinders;posts;obstacle;equipped;proved;penetration;capacity;abroad;accelerates;(10)emission_____isthebiggestproblemthathinderstheEVmarketdevelopment.

答案:Thesafetyproblemofpowerbatteryrequires

efficiency

manufactures

satisfactionQualitycontrolisessentialforanycompanythat1.____________productsorprovidesaservice.Ithelpsimprovecustomer2.____________byconsistentlydeliveringqualityproductsorservices,reducingwastageofresourcesandincreasing3.___________andprofitsforthecompany.Qualitycontrolusually4.___________thecompanytocreateanenvironmentwhereemployeesandmanagementarealwaysstrivingfor5._____________.

答案:manufacturers;satisfaction;efficiency;requires;perfectionSo1.____________is175anhourandtypicallyyou’relookingattwodevelopersovereightweeks.Thestrategypartisreallyjusthaving2.____________experienceintechnology.Thatexperienceallowsmetogive3.____________totheclientabouttheirproductandhowtheycanimproveit.Mydaysareprettycrazy.It’sbeingonthephone

4.____________

forpeopleandthencreatingcontractsforthem.Themostimportantthingistounderstandtheinteractionsbetweenpeople,tobeabletounderstandthe5.____________betweenhowpeopleinteractandhowyoucanjumpintothatwithoutotherpeoplefeelingyou’reintruding.

答案:hourlybillingrate;adepthof;feedback;creatingproposals;nuancesWhatisNOTincludedinKeshawnPate’sjob?

答案:TomakepromotionofproductsWhatwasadvertisinglikeintheMiddleAges?

答案:Advertisementmessageswereshoutedoutinpublicplaces.Whatcanweinferfromtheconversation?

答案:Thewoman’scompanypaysattentiontothelong-termprofitsIthinkthemoneyshouldbespenttoinvitesomepopularstarsastheyaremore1.____________

andrecognizabletothepublic.Internetcelebritieshavemillionsoffollowersondifferent2.____________

andiftheypostourproductsontheInternet,itwillbringmorepotentialcustomerstous.InvitingInternetcelebritiesasourspokespersonwillbemore

3.____________.Moreover,theyareclosertoournormalpeopleandmorelikelytowincustomers’trust.SomeInternetcelebrities4.____________

overnightandmaysoongetcaughtupinscandal.Ifweappointthesepeopleasourspokesman,thatwillbeadisaster.Fameisa5.____________

sword.Wemustlearntotaketherisk.

答案:influential;socialmedia;cost-effective;rockettofame;double-edgedThenewproductismainly1.____________atyoungpeople,sobrightcolorsare2.____________whilemakingthebrochure.Itisadvisabletolistthe3.____________oftheproducttogetherwithsomepicturesandmakesuretheyare4.____________andeye-catching.Itisnecessarytoputthesloganonthecover.Acatchyslogancanmakethebrandmore5.____________amongthecustomers.

答案:targeted;recommended;highlights;noticeable;populardecline;retail;global;users;appliances;ranked;distribution;Premium;revenue;brokeoutofXiaomi,oneofChinesetechgiants,has1.____________thefourthlargestsmartphonemanufacturerintheworld.2.____________smartphonesatlowprice,themodern3.____________

model,onlinedirectsaleandtheambitiousplansof4.____________expansionmakeXiaomifindsuccessthroughoutChinaandoverseas.Xiaomi5.____________itshomemarketandwentglobal.Todayithasmorethan1,0006.____________storesandoverseasmarketaccountsfornearlyhalfofitstotal7._______in2019.ButoneofthechallengesXiaomihastofaceisthatsmartphoneshipmentshavebeenonthe8.____________bothinChinaandabroad.SohowcouldXiaomicontinuetogrow?NowthecompanyisputtingmuchofitsenergyintothehomeofthefutureanddevelopingsmartdeviceswhichareconnectedtoitsAppsothatthe9.____________areabletocontroltheir

10.____________withtheirphones.

答案:ranked;Premium;distribution;global;brokeoutof;retail;revenue;decline;users;(10)appliances_____madeXiaomisuccessfulthroughoutChinaandoverseas.

答案:AlloftheaboveReadthefollowingpassageaboutSWOTanalysis.ThendiscusswhichpartoftheSWOT(S,W,OorT)couldbeputintheblank.e.g.

S

Wehaveagloballyfamousbrandname.1.

Wehavevastdistributionnetwork.2.

Wehavecompetitionfromhealthybeverageproviders.3.

Ourbrandhaslowproductdiversification.4.

Ourproductscouldincreasepresenceintheregionswithhotclimatewhichhavethehighestconsumptionforcolddrinks.

答案:S;T;W;OBeforeIstudylandscapearchitecture,Iwasan1.____________.Alotofpeoplesee2.____________isthesediametricallyopposedthings,right?Ifoundthatthiskindofwargoingonwheredesignersareallaboutaesthetics,andengineersareallaboutthe3.____________ofthings.Tome,thereshouldn’tbethat4.____________.Ithink5.____________andpsychologyandjustunderstandinghowtobereceivedinthewaythatyouintendisareallyimportantskill.

答案:electricengineer;designandengineering;functionalside;distinction;communicationWhatstatementisNOTtrueaccordingtothepassage?

答案:AccordingtoBenGrandy,engineersareallaboutthefunctionalsideofthingsWhatdidthemanadviseJessietodo?

答案:HeadvisedJessietousenewmaterials.WhatdidthegeneralmanagerexpectJessietodo?

答案:CutdownthecostoftheproductHowmanytimeshasJessiebeenrequiredtomodifytheproductdesign?

答案:FivetimesWhatmakesthecellphonepopularamongyoungpeople?

答案:Streamlineddesignanddiversifiedfunctions.Whatcanwelearnfromtheconversation?

答案:Mr.SmithhelpedwiththeimprovementsofproductfeaturesatABCCorporation.

Iprefertheonewithalowerprice,because1.____________arebeingupgradedtoofastnowadays.Iliketheonewithmetalshell.It