导游服务英语课件：Tour guide along the way

Tourguidealongtheway

Lead-in

Yououghttointroduceviewsinsight,mentionthetouristattractionsinthevicinity.Yourintroductionshouldbebriefandconcise.Becausethebustravelsatafairlyrapidspeed,andsomeofthescenesorplacesofhistoricalinterestflashby,you’dbettertrytoavoidintroducingandexplaininganythingthattheguestscan’tsee.

BasicProcedure

1.Reaffirmtheintra-dayactivities,includingthenameofthescenicspot,thetimeneededontheway,visitingtimeneeded,thetimeandplaceoflunchandsupper,theshoppingscheduleandsoon.Thetourguidemayannouncenewsathomeorabroad.2.Introducethesceneryontheway,includingtheappearance,thehistoryofthecityandtheintroductionofimportantbuildingsandstreetsalongtheway.

BasicProcedure

3.Introducethelocalfolkculture.Theguidemayalternatelyintroducethesociallife,theculturaltradition,thefood,theclimateandthenativeproductsofthecity.4.Introducethescenicspotthatwillbevisited.Beforearrivingatthescenicspot,thelocalguideshouldbrieflyintroducethisscenicspottothetourists,particularlyitshistoricalvalueandcharacteristic.

ServicesonthewayTopic1:SpeakingServiceofVisitingtheScenicServiceonthewaytothehotelTraining

123Topic1:Speaking

Activity1:Reading

Readthetwodialoguesandpractice.Learnthewordsandexpressions.Speakoutthemainideaofthetwodialogues.Topic1:Speaking

Activity2:Roleplay

Task

WangHong,thelocalguidefromtheCYTS,isintroducingthesceniconthewaytosomespot.Topic1:Speaking

Activity2:Role-play

Requirement

First,disscusstherole-playwithyourgroup,andthenpracticewhatyouwouldsayinthissituation.Bepreparedtoperformtherole-playinfrontoftheclass.Theteacherandotherstudentswilldiscussandcompareeachrole-playpresentedandmakecommentsonhowitcanbeimproved.Topic1:Speaking

Introductionontheway

Notes:

如果机场到酒店，酒店到景点的路途比较短，沿途景色单一，游客就会感到单调、沉闷、无聊，甚至可能影响到对导游员的信任。刚刚到达本地的游客最想知道下榻的饭店名称、条件和到达所需的时间，窗外出现的沿途风光、未来几天的大致行程等。从酒店出发前往景点的游客，更愿意比较深入细致地了解当地的概况和风情、景点的历史文化。导游员沿途可以讲解城市或景区的基本概况，激发游客的兴趣；讲解与客源地不同的地域特色、气候特色、自然资源特色或人文资源特色，让游客比较、感慨；还可以组织游客做小游戏、进行文娱表演。

Topic2:TheRemarksofTourGuide

IntroductiononthewayTopic2:TheRemarksofTourGuideConductingatourfromtheairporttothehotelorthehoteltothescenicspotisaprimetimefortourguidestomakeanindelibleimpressionontourists.Atthattimeyoushouldintroducethemainbuildings,attractions,scenesandviewsalongtheway.Youcanalsointerspersethetournarrationwithcommentsonthelocalhistory,geography,population,sizeoftheplace,climate,culture,customs,cuisineandsoon.Whenapproachingthehotelwheretheguestsaretostay,youshouldmentionthenameofthehotel,itsrating,locationandanyotherdistinctivefeatures.

TaskoneAllstudentsintheclassroomaredividedintoseveralgroupstodisscussintroductionontheway.

PracticeTasktwoAfterdiscussion,eachgroupchoosearepresentativetomakeapresentation,andthentheteachershouldgivethecommentonthestudent’sanswer.Topic2:TheRemarksofTourGuide

SteponeRead

Readthepassagewiththequestionstheteachergivenandspeakoutthemainideaofthepassage.Topic3:SupplementaryReading

Steptwolearn1.NiagaraFalls尼亚加拉大瀑布，位于北美伊利湖和安大略湖之间的布法罗城的尼亚拉河上。瀑布的总宽度为1,240米，平均落差为51米。2.PyramidsofEgypt埃及的金字塔，埃及的法老胡夫的陵墓，被誉为世界七大奇迹之一，建于公元前27世纪，据说10万名劳力花了近20年才完成了此工程。3.YellowstoneNationalPark黄石公园，它是美国历史最悠久、规模最大的国家公园，位于美国西部爱达荷、蒙大拿、怀俄明三州交界处的落基山，面积220多万亩，因河两岸的岩壁呈黄色而得名。4.MardiGras（法）（宗）四旬斋前的狂欢节的最后一日。忏悔星期二：圣灰星期三节的前一天，在许多地方，人们通过狂欢节，化装舞会和化妆游行的方式来庆祝这个节日。Topic3:SupplementaryReading

Stepthreepractice

Readthepassageworkinpairs.Topic3:SupplementaryReading

ComposeTipsandInstructions

旅游期间的注意事项时提醒游客在旅游目的地逗留期间应避免去做的事情。一般包括以下几个方面：人身安全、钱物保管、证件存放安全、饮食卫生注意事项、风俗禁忌注意事项、突发事件预防等。措辞要言简意赅，为了让游客能有一个安全愉快的旅行，做好提醒工作是十分必要的。注意事项一般由标题、正文以及感谢、祝愿等内容构成。Topic4:SocialEtiquette

HowtoInviteSomeonetoMakeaSpeechataConferenceIsthereaperformance,travelserviceevent,ormeetingtowhichyouwanttoinvitepeople?Doyouwanttoinvitesomeonetospeakatyourmeetingorconference?Whateveryoureventis,thefollowingwillhelpyouwriteaneffectiveinvitationletter.Forsmaller,lessformaleventsthatincludelocalguestsorguestsfromnearbyareas,youmayonlyneedtoprovideafewweeks’notice.Ifyouareinvitingsomeonetospeakataconference,yourinvitationshouldincludethefollowinginformation:Topic4:SocialEtiquette

HowtoInviteSomeonetoMakeaSpeechataConferenc

Nameoftheconferenceandthesponsoringorganization;Date,time,placeoftheconferenceandspeech;Typeofaudience;Typeofspeech,topic,andhowlongthespeechshouldbe;Anyaccommodationthatwillbemade,includinglodging,meal,andtransportation;Nameofthecontactpersonalongwithphonenumbersandaddresseswherethatpersoncanbecontacted;Finally,articulateyourpleasureathavingthepersonspeakatthemeetingorconference.Topic4:SocialEtiquette

CultureNote英语通常中午12点以前会说“Goodmorning”,过了12点以后就说“Hello”、“Hi”或者“Goodafternoon”.傍晚时分则说“Goodevening”，晚上则说“Goodnight”.一般情侣、家人间常说的“晚安“，英语应该说“Sweetdreams”!除此之外，Hi是美式英语中Howareyou?简单说法，英国人一般不喜欢这么用。

CultureNote

IntheUnitedStates,therearemanydifferentwaysofhandingthatwillpaywhendiningout.AmongAmericans,peoplearecommonlyknowntogoDutch.Thatmeanswhenyoueatout,youareexpectedonlytopayforwhatyouorderandthetaxandtiponwhatyouordered.Ifeveryoneeatsaboutthesameamount,youmaysimplychoosetodividethebillbythenumberofpeopleatthetable.Ifsomearemorehungryorthirstythanothers,youmayasktoseethebillandhaveeveryonecalculatetheirindividualtotals.Sometimes,ifyouask,theservermayevenbeabletosplitthebillforyouandgiveeveryoneindividualreceiptsfortheirfood.Youcanevenrequestthatsomeofthebillbepaidbycreditcardandtherestbepaidincash!KnowledgeConnection

Whenyouareonadate,however,thingsmaybealittlemorecomplicated.Theboymaynotalwayspay,especiallyifthegirlinvitedtheboyouttotherestaurant.Sometimes,theboymaytrytopayforboth,butthegirlwillinsistonpayingherhalf.Othertimes,theboymaybeexpectedtopayfortheentiremeal.Inthesesituations,pleasebesuretobringenoughmoneyonyoujustincaseyouarestuckwithall,ifnotpartofthebill.KnowledgeConnection

译文

在美国，在外面吃饭谁来付账通常有很多种方式。美国人通常还是喜欢AA制。就是说，当你在外面吃饭的时候，你只需要付你自己的账，自己的餐费、税和小费。如果大家叫的东西一样多，那么可以平分账单。如果有人消费得多一些，你也可以要一下账单，看看每个人的餐费总数。有时，如果你要求看账单的话，服务员通常就会把你的账单分好，给每个人自己的那一份。你也可以要求一部分用信用卡付账，一部分用现金来付。但是，当年轻人约会的时候，情况就复杂一点。男孩子不是总付账，特别是当女孩子邀请男孩子的时候。有时，男孩子想给两个人付账，女孩子却坚持给自己付账。也有些时候，最好是男孩子付两个人的账。在这些情况下，请记得带够钱，防备万一你要付全部而不是一部分的账单。

ComposeTipsandInstructions

旅游期间的注意事项时提醒游客在旅游目的地逗留期间应避免去做的事情。一般包括以下几个方面：人身安全、钱物保管、证件存放安全、饮食卫生注意事项、风俗禁忌注意事项、突发事件预防等。措辞要言简意赅，为了让游客能有一个安全愉快的旅行，做好提醒工作是十分必要的。注意事项一般由标题、正文以及感谢、祝愿等内容构成。Topic5:Writing

SampleSituation:AtourgroupfromAmericaisabouttovisittheHuangshanMountain,MissLiu,localguidefromHuangshanSunshineHolidayTravelAgency,willgivethetouristssometipsandinstructionsbeforetheysetout.Topic5:Writing

TipsandInstructions

(1)PleasetakegoodcareofyourpersonalIDcard,ticketsandothervaluableswhenleavingthehotel.(2)Itisadvisedthatsuitcasesandexcessluggagebedepositedatthehotel.Justbringanovernightbagtothetopofthemountain.Abackpackiseasiertocarry.(3)Wearapairofgoodclimbingshoeswhenclimbingthemountain.Anddon’tforgettobringenoughwarmclothesandwaterproofs.Don’twearskirts.

Topic5:Writing

TipsandInstructions

(4)Carrywaterorotherdrinkstopreventdehydrationandsnackstokeepyourenergylevelsup.(5)Watchyourfootingwhenclimbingthestepsandbemindfulofyoursafetywhentakingphotos.(6)Thereisnosmokingallowedonthemountain,exceptinthesmokingareas.(7)Ifthereisstorm,pleasedonotclimbtothesummitsorstandundertreeswhichmaybestruckbylightning.

Topic5:Writing

TipsandInstructions

(8)Usearaincoatforprotectionfromthewindandrain.Don’tuseanumbrellaasitcanbeaninconvenienceorevenahazard.(9)Pleasekeepawayfrommonkeysatthescenicspot.Don’tbringoutfoodinfrontofthem.(10)Thosewhohaveasthma,highbloodpressure,heartproblemsorotherhealthc