管理英语4-004-国开机考复习资料

本文档的说明：文档是由网络收集整理而来！仅供考前复习使用！交际用语（单选题）问题1:-CouldIborrowyouriPadforafewhours?

-_____________________.Enjoyyourtime.选项:No,Iamsorry选项:Sure,hereyouare选项:Itdoesn'tmatter参考答案是：Sure,hereyouare解析:根据第一说话人传递的信息，本题考核“征求允许”的交际用语。常用的答语一般有Sure/Ofcourse/Noproblem等表示同意，所以答案是Sure,hereyouare。问题2:-Don'tworry,Mum.Thedoctorsaiditwasonlyacommoncold.

-_____________________!I'lltellDadthere'snothingserious.选项:Whatarelief选项:Howsurprising选项:I'msosorry参考答案是：Whatarelief解析:本题考核情景交际。第一个说话者表达的意思是“妈妈，别担心。医生说只是普通感冒”作为回复，Whatarelief意为“可以松一口气了”，符合语境，Howsurprising表示“太令人吃惊了”，I'msosorry意思是“我感到很遗憾”，均不符合语境，所以答案是Whatarelief。问题3:-Ithinkwe'llhavetotalklater.I'vegottogonow.Greatseeingyou.

-_____________________.选项:Nicemeetingyou选项:Goodidea选项:Youmustbejoking参考答案是：Nicemeetingyou解析:此题的考点是交际中如何结束谈话。句意：我想以后再聊吧，我得走了，见到你真好。选项A：见到你真好。选项B：好主意。选项C：你一定在开玩笑吧。不符合此处的语境。故选A。问题4:-You

have

to

believe

in

yourself.

No

one

else

will,

if

you

don't.

-_____________________.Confidence

is

really

important.选项:It's

not

my

cup

of

tea选项:I

don't

think

so选项:I

couldn't

agree

more参考答案是：I

couldn't

agree

more解析:本题考核“同意”的交际用语。选项A“It's

not

my

cup

of

tea”意思是“那不是我喜爱的东西”；选项B“I

don't

think

so.”意思是“我不这样认为”；选项C“I

couldn't

agree

more.”表示“我非常同意”，否定词+比较级=最高级，所以答案是C。问题5:-Scott,I'd

like

to

have

your

opinions

about

my

written

report.

-_____________________.But

I

have

one

suggestion.选项:That's

a

good

idea选项:You

are

too

modest选项:It

looks

fine

to

me参考答案是：It

looks

fine

to

me解析:本题考核“提出建议”的交际用语。本题的关键词是but...；后面说我有一个建议，but说明可以前后是转折关系，可知前面认为这个报告还不错。选项A“那是一个好主意”，选项B“你太谦虚了”，选项C“对我来说，看起来很不错”，所以答案是C。词汇与结构（单选题）问题1:It'saboutmynewroleasprojectcoordinatorthatI'm______.选项:takingoff选项:takingon选项:takingaway参考答案是：takingon解析:此题的考点为take的介词搭配。takeon意为：接受（工作），承担（责任）；takeoff意为：起飞，脱下；takeaway意为：拿走，带走，取走。故选B。问题2:Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.选项:imply选项:indicate选项:interrupt参考答案是：indicate解析:译文：手册中的职责表明，管理者必须关注工作过程的效率和效力。本题考查动词用法，imply意为“暗指，暗示”；indicate“表明；标示”；interrupt“打断；短暂中止”。根据句意，应选择词义表达“说明；解释”的动词，故选B。问题3:Ihavenoidea______youmean.选项:what选项:that选项:how参考答案是：what解析:此题的考点为同位语从句引导词的用法。该句意为：我不明白你的意思。代词what引导同位语从句跟在抽象名词idea之后，是对idea进行说明或解释，而what在同位语从句中作mean的宾语。故选A。问题4:Menandwomenintheteamareinterestedindifferentthings,weshouldavoid________themsomethingtheydon'twant.选项:give选项:giving选项:Beingableto参考答案是：giving解析:本题句意：在团队中，男女对不同的东西感兴趣，所以要避免给他们不想要的东西。本题考察avoid的用法，avoid的常见用法为：avoiddoing/sth.，表示避免做某事或逃避做某事。因此本题选giving。问题5:Thedirectorsaystome,“____arguewithcustomers.”选项:Do选项:Can't选项:Don't参考答案是：Don't解析:句意为：经理对我说:“不要和客户争论。”本题考查祈使句。分析句子结构可知，引号内的句子为祈使句。祈使句省略主语，一般以动词原形开头，祈使句的否定形式直接在句首加Don't，因此答案为C。问题6:________fosteracreativeculture,itisimportanttofindtherightemployeesduringtherecruitmentprocessandbringthemintothecompany.选项:Withthepurposeof选项:Inorderthat选项:Inorderto参考答案是：Inorderto解析:此题考点为目的短语的用法。Withthepurposeof,inorderto和inorderthat都意为：为了…。但用法不同：Withthepurposeof+名词，inorderthat+从句，inorderto+动词原形。故选C。问题7:Regularandconcretefeedbackisimportantwhen______withaworkerwhoisnotperforminguptoherpotential.选项:todeal选项:dealing选项:dealt参考答案是：dealing解析:译文：在应对那些没充分发挥潜力的员工时，定时提供具体的反馈是很重要的。如果从句主语也是主句主语，则从句中可以省略主语和系动词，所以答案是dealing。问题8:Theireconomyisexport______.选项:oriented选项:orientating选项:orientation参考答案是：oriented解析:译文：他们的经济是外向型的。“外向型经济”的英语表达是exportoriented，故选A。问题9:Please______yourhandifyouhaveanyquestionatall.选项:raise选项:rise选项:arise参考答案是：raise解析:译文：只要你有问题就可以举手。此题的考点为动词辨析。raise意为“举起，提高”，是及物动词，rise意为“上升，增强”，arise意为“出现，产生，起身”，rise和arise都是不及物动词，后面不可以直接跟宾语。故选A。问题10:Atarough________,wewilltakeanotherfourweekstofinishthisplan.选项:estimate选项:value选项:amount参考答案是：estimate解析:译文：据大致估计，我们还要花四周时间才能完成这项计划。本题考查名词辨析。estimate估计，ataroughestimate大致估计；value价值，重要性；account账，账目。故选A。问题11:Greateremployeesatisfaction________higherperformance.选项:distributesto选项:attributesto选项:contributesto参考答案是：contributesto解析:此题考点为词组辨析。distributeto意为“分发，分配”，attributeto意为“归因于”，contributeto意为“有助于”，故选C。问题12:Ithinkabigpartofitis______weknowhowtohavefunonthejob.选项:that选项:which选项:why参考答案是：that解析:译文：我觉得很重要的一环是我们要知道如何在工作中找到乐趣。此句为动be的表语从句，需要引导从句的连接词that,故选A。问题13:ThedemandsandrequirementsplacedontheCEOofSonyaredifferentfrom______onthemanagerofyourlocalWendy'srestaurant.选项:these选项:those选项:which参考答案是：those解析:译文：对索尼首席执行官的标准和要求与那些在当地温迪餐厅担任经理的人不同。句中的过去分词短语placedontheCEOofSony做定语修饰demandsandrequirements,bedifferentfrom…，those作代词，指代demandsandrequirements，故选B。问题14:Theleader______atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.选项:exceeds选项:excellent选项:excels参考答案是：excels解析:译文：领导擅长于创造机会去向他/她的员工表达赞赏、认可与感谢。本题考查动词用法，excel动词，“擅长，善于”，后接介词at或in，故选C。问题15:Allthe_____guestsareseatedinthefrontrow.选项:distinguishing选项:extinguishing选项:distinguished参考答案是：distinguished解析:译文：所有的贵宾都坐在前排。短语distinguishedguests意为“贵宾”；extinguish意为“灭火”；根据语境，故选C。阅读理解（单选题）Themeaningof“communication”goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.

Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderwhosentthemessage“Sendreinforcements,we'regoingtoadvance.”backtohisCommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated”tobecome—“Sendthreeandfour-pence,we'regoingtoadance.”Thereinforcementsneverarrived.

Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.

Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.

Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor(mostoften),theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.

Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lacking,orinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.

Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeism,andgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.问题1:Whatdoesthephrase“confirmingreceptionofthesentmessages”meaninParagraph1?选项:Tomakesurethatthemessagesaresenttotherightreceivers.选项:Tomakesurethatthemessagesarefullyunderstood.选项:Tomakesurethatthemessagesarecorrectlyunderstoodbytherightreceivers.参考答案是：Tomakesurethatthemessagesarecorrectlyunderstoodbytherightreceivers.解析:这是一道推断题。本题询问“对已发送信息进行接受确认指的是……”。此题信息对应文章第一段，需要读懂段落大意，即“被对的接收者正确理解”，所以选择C。问题1:InthefamousBritishArmyCommanderstory,whichstepprobablywasrightinthecommunicationchain?选项:Conceiving.选项:Sending.选项:Receiving.参考答案是：Conceiving.解析:这是一道判断题。本题询问“在那个著名的英国军队指挥官故事中，沟通链上的哪个环节可能没有出错”。此题信息对应文章第二段，需要读懂段落大意，同时分析判断该故事中信息的拟定、传递和接收三个沟通环节哪一个最不容易出错。根据故事情节，可大致判断“信息的拟定”环节没有出现错误，所以选择A。问题1:WhatisChinesewhispers?选项:WhowhispersinChinese.选项:Agametopassmessagesaroundinawhisper.选项:Chinesepeoplewhodon'tnormallytalkveryloudly.参考答案是：Agametopassmessagesaroundinawhisper.解析:这是一道细节题。本题询问“什么是传话游戏”，对于不熟悉该游戏的人，需要完整阅读文章第三段即可做出判断，即选项B为正确解释。问题1:Whendoes“allocativesuccess”happen?选项:Therightinformationgoestotherightplace.选项:Acompanygathersinformationfromunderstaffingdepartments.选项:Thecorrectinformationwillbesentbytherightdepartment.参考答案是：Therightinformationgoestotherightplace.解析:这是一道细节题。本题询问“分配成功在何时会发生”，需仔细阅读文章第五段关于分配错误如何产生的说明，特别是第二句关于此类错误的详细定义，然后推断出在什么情况下可以避免发生此类错误，正确选项为A。问题1:Accordingtothelastparagraph,whatresultwillbecausedbyhumanfailure?选项:Increasingcreativityacrossdepartments.选项:Inadequatecommunicationbetweendepartments.选项:Increasingcustomercomplaints.参考答案是：Inadequatecommunicationbetweendepartments.解析:这是一道推断题。本题询问“根据短文判断人为失误会导致什么结果？”，需仔细阅读文章最后一段关于人为错误如何产生的说明。正确选项为B。阅读理解（判断题）PerformanceManagementandPerformanceAppraisal

Performancemanagementaimstoacknowledgeemployeeachievements,supporttheirpersonalandprofessionaldevelopment,andmotivateandempowerthemtoperformtheirworkeffectively.

Performancemanagementhelpsemployeestodeveloptheirunderstanding,knowledge,andskillssothattheycancontributetotheachievementoftheenterprise'sgoalsandgainpersonalandjobsatisfaction.

Itisavitalpartofanyqualityhumanresourcesystem.

Everyenterprisewantsandshouldexpecthighperformancefromeachemployee.

Theelementsofacompetency-basedperformancemanagementsystemwill,ifimplementedwell,enablehighperformancewhichwilldefineenterpriseandpersonalsuccess.

Usingperformancemanagementprocesses,anenterprisecanbebetterplacedtomeetcompetitivechallenges.

Thisisdoneby:

*identifyingthecriticalpositions

*determiningthemostimportantcompetenciesforthosepositions

*providingtheeducation,training,andfeedbackrequiredbyemployees

*holdingeachpersonaccountablefortheirresults

Thekeytotheperformancemanagementprocessis‘performanceappraisal’.

Performanceappraisalissimplyanevaluationofhowwellanemployeeperformshisorherjobcomparedtoasetofpredeterminedstandards.

Itisasystematicprocessoffeedbackonanemployee'sworkperformance,andagreementtofuturetrainingplans,jobgoals,andjobaspirations.

Tobeeffective,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.

Unitsofcompetencyprovideaveryeffectivetoolforsettingbenchmarksorcriteriaforworkperformance.

Theperformancecriteriawithinunitsofcompetencycanbeusedasmeasurestoassessagainstinaperformanceappraisalorreview.问题1:Performancemanagementisaveryimportantpartofanyqualityhumanresourcesystem.选项:T选项:F参考答案是：T解析:此题考核代词“It”的指代内容。句子中“Performancemanagement”正确体现了原文“

Itisavitalpartofanyqualityhumanresourcesystem.”中“It”所指代的内容；同时原文“avitalpart”的意思是“非常重要”，与“vital”意思一致。所以选T。问题1:Theaimofperformancemanagementistopunishunqualifiedemployees.选项:T选项:F参考答案是：F解析:这是一道推断题。根据原文“Performancemanagementaimstoacknowledgeemployeeachievements,supporttheirpersonalandprofessionaldevelopment,andmotivateandempowerthemtoperformtheirworkeffectively.”中对绩效管理目的的描述与本题不同，所以选F。问题1:Anenterprisecanbebetterplacedtomeetcompetitivechallengesbyprovidingtheeducation,training,andfeedbackrequiredbyemployees,forexample.选项:T选项:F参考答案是：T解析:这是一道细节题。根据原文，“trainingandfeedbackrequiredbyemployees,”是“performancemanagementprocesses”即绩效管理过程的一部分，所以选T。问题1:Everyenterprisecanexpecthighperformancefromeachemployee.选项:T选项:F参考答案是：F解析:这是一道细节题