(完整版)LetterofComplaintandApology(投诉信和道歉信)

投诉信和道歉信LetterofComplaintandApologyReasonsforcomplaintsShortage(shortweight)LeakageDamageImproper/faultypackagingInferiorqualityDelayedshipment短重渗漏损坏不良包装不良品质延误WritingGuideline1.Acomplaint

aboutwrongmaterialsdeliveredAnnouncetheclaimdirectlyIllustratethedetailsConsequencesoftheproblemProposesolutionsoradviceStrongdemandforactions我们很遗憾地通知您，贵公司上次交运的货物未达到你们平常的标准。货物看上去过于粗糙，且外型低劣。

Weareverysorrytoinformyouthatyourlastshipmentisnotuptoyourusualstandard.Thegoodsseemtobetooroughlymadeandareinclinedtobeinferiorandoutofshape.延误已给我方带来极大不便，望函复我方何时可以发货。

C．延误（Delay）1.Thegoodsweorderedfromyouon…havenotyetbeendelivered.

2.Thisdelayhasinconveniencedus

considerably.Weshouldappreciateitifyouwouldinformuswhenwemayexpectthegoods.我们于…月…日向您方定购的货物，迄今尚未交货。3.Wetrustyouwillnowconsiderthismatterseriouslyandmakeanefforttopreventthereoccurrenceofthisannoyingdelay.相信你们会认真考虑这件事情，并努力防止再次发生类似恼人的延误。4.Weshallholdyouresponsibleforanylosswhichoccursthroughthisdelay.由于这一延误而带来的任何损失均由你方承担。

DearDr.Johnson:IwouldliketoapologizefortheinexcusableerrorImadeinthepreparationforthisyear'sconvention.Aftertheconvention,whenIreviewedthememo,Idiscoveredyournamewasnotinit.Irealizedthatwemissedyournamewhensendingtheinvitations.Itwasmyfault.Pleasedonotbeoffendedbythismistake.Sincerely,JamesZhouLetterofapology

Discussion1.Didn’tmakethereasonclearatthebeginning2.Reinforcingfaultwithdetails3.Noremediesorcompensation4.ShowlittlesincerityattheendImprovedDearDr.Johnson:Iwouldliketoapologizeformissingyournamewhensendingtheinvitationstothisyear'sconvention.Owingtothenegligenceofourstaff,severalpagesofguests’namesweremisplaced.Wefeelveryembarrassedaboutsuchastupidmistake.Youareamongourmostvaluedcustomers,sowepreparedaspeciallydesignedgiftasanapologyforouroversight.Pleasefinditintheenclosure.Wesincerelyaskforyourforgivenessandhopeitwillnotaffectthesoundrelationsbetweenourcompanies.Wearelookingforwardtoanotheropportunitytoserveyouinthefuture!Sincerely,LetterofapologyOfferyourapologyandtellthereasonatthebeginni